Very nice hotel. I would have appreciated coffee in the lobby instead of a Starbucks.
Everything a Sheraton should be. Friendly staff, extremely clean and modern. Enjoyed my overnight stay.
The rooms are nice and the location is convenient! With that said, I had a less than enjoyable stay in September. I always travel through my company for work and we use the same provider each time with our company cc. 72 trips in the past 12 months without an issue. Last month I checked my personal cc and saw that the charges were applied to me. No big deal as I can call the hotel and sort it out. I called 3 separate times and was given 3 different answers and a promise to look into it and call back which never happened. So this week I had to travel back and so decided to book there again to ensure I spoke to someone face to face. The gm of the hotel half listened to me and then said that is not there job to inform me of the full charges . ( I should have been looking at the card reader ) when I gave them my cc for incidentals . I also was at fault for not getting the names of the 3 representatives that handled my inquiries. Then she said that if my stay was so unpleasant that I was more than welcome to cancel and book somewhere else. I felt as though if she was as assertive with her staff as she is with her guest then there would be less of poor communication and follow through. I'm thankful for the experience as it did teach me a valuable lesson on how some companies operate during these troubled times
Very nice, however 5 stars was not given because rooms do not have microwaves! I assume this is because they want to encourage your business to purchase food at their hotel.
Let me start by saying the staff was very nice and helpful. The guy on duty when I checked in (8/23/20 after 8 pm) was super sweet and even gave me a laugh with our causal conversation. The hotel gave me a gift of free snacks and water. I got the Executive Suite (1 king size bed and 1 sofa bed). The suite was AMAZING! Everything was fresh and clean from top to bottom. The bed was very comfortable and soft and I slept like a angel. The room smelt refreshing and wasn't bright when you walk in. I love how when I turned the tv on, it greeted me personally and when I left it gave me a fare well. The TV had Netflix so I was able to login and watch movies. I couldn't hear any neighbors which was great for me and my guy. The shower was perfect! It was clean, got hot just how I like it and it had a massage shower head. They had plenty of rags, towels and even had bathrobes and slippers. Best hotel experience ever for me. I hope they keep up the great work and I will be visiting very soon.