Prices are always reasonable! People are friendly! There's one young lady who stands out from the rest! Venessa is her name! Will always use this hotel
I would not recommend staying here! Myself along with three other adults stayed here with my husband and my two small children ONE month ago. The rooms are very small. The day of check out they told us to have a great week and we thought all was good until the week after they charged us an extra $200 for “smoking” in the room. None of us smoked in the room considering I had my two small children in the room with us, we don’t even let anyone who smokes smoke around my children. None of the incident was brought up to us at check out but they knew of the incident in the early morning before we left. We tried calling the manager at the hotel as well as corporate and they told us they were checking into the incident and they would get back to us. We NEVER received a call back or any follow up from them and it’s been a month since our stay. Very poor customer service and very poor communication between hotel front desk employees and guests.
If you like mice running around, bath rooms with no mirrors or sinks inside and no water pressure, than this is the place for you. This hotel is absolutely horrible, and the lady Vanessa behind the counter is also useless. When we told her about the mouse in our room she literally laughed at us and told us that we were the 3rd guest to complane and offered us nothing to help or fix it.
Super nice staff. Mediocre bed and linens (too hard/springy, not enough support on the pillows.. “firm” and “soft” pillows identical). Mediocre climate control. Perfect location for bopping around the north shore. Kowloon directly next door for all of your Polynesian food and beverage needs.
Hotel seats in a busy route 1 about 25 minutes from the Logan International Airport. Took a lift and the price was $ 31.00 to get there. Not too bad for the decent price we got for the room.
The staff is helpful and attentive to people's needs. Room was ok also with a nice desk area and microwave and a small cooler/refrigerator.
Very busy property.