The hotel is small but intimate. The front desk personnel were very nice and friendly and offered assistance to make my stay very pleasant. Since the hotel doesn't offer breakfast because of the pandemic, there are several places where food and drinks are available to purchase.
Was not impressed, was not recognized as a diamond elite member. The following day had over slept and woke up about close o checkout time and then. As stated for elite members to able to inquire about a up to 2 hour late checkout and check in. When asked about it since woke up late. Was denied, not only denied but then when trying to get stuff together to depart. Was rushed and told needed to leave now. So I was pretty much forced into booking another night so he police weren't called. So I went to he front desk and asked ok 2ell can I just renew the room. I was told no because I already marked you as checked out. Well why did u do thst and continued to tell me and u can only make reservations online and they only except cash right now. I had to hustle and hassle to try n make a reservation online and then still the card on file had to make a transfer to that card to give it proper funds. Didn't have enough ime for hat so I made the reservation and told the receptionist ok but can I use another card besides the card on file. She proceeded and tried to charge the card anyways.
Stayed last night. Close to airport, good location, VERY CLEAN, comfortable bed. Everything felt nice. Gentleman who works nights shift last night, very nice and kind. Very helpful. Will definitely stay here again.
Clean hotel smells like freshness and remodeling the entire 2nd floor then 1st floor. Manager Ms. Brenda is awesome, Housekeeper Angelia awesome & Mickey in Maintenance is very kind. You will love it also.
They list airport parking all over the internet. Made a reservation and the guy completely denied/would not honor it after showing up. Can only imagine similar if staying here. Shady place, avoid.
So I happened to need to stay the night for an early morning flight without realizing that it was the weekend of the Richmond Marathon. That said; everything was booked completely full everywhere I checked. I stop at this hotel which was also booked and could not be more impressed with the extra mile the management went in order to find a room to accommodate my wife, my son and myself. I will spare the details but will say I'm certain I would not have gotten a room anywhere remotely near the airport had I not came by this hotel. Thank you again for going above and beyond.
Very nice and accommodating. Comfy beds, good tv selections. Great shuttle service.
Wonderful lady at the front desk, staff was outstanding.. A great experience, breakfast was awesome. Hope to see the same staff, when we.visit again. God bless them.
They just finished renovations when we got there, so there were some minor things that I didn't like. They were still repainting some of the chairs in the lobby and the railings in the stairwell, and they didn't have an elevator for guests to use for big luggage or for bigger guests that aren't able to take the stairs. There was no elevator at all. But overall, I had a GREAT weekend at this hotel!! The housekeeping staff was great and very thorough with their cleaning, the staff always welcomed us with a smile and positive attitude, the continental breakfast was surprisingly very good, yet basic but also very satisfying. I would just suggest getting an elevator to accommodate all of your guests and also to expand your parking lot.
For the price, I can’t complain much. Our night at the hotel was good, although not exceptional. The room was kind of clean (kind of in we found a hair of two in the bed but everything else was a above 2* hotel grade cleanness.) Our king size bed was okay and the room was good.
The staff working over there is great.