Upon arrival, the person at the front desk was short and rude. I didn't mind them holding the $100 incidental fee, however I did mind being told my reservation was not accurate because I had 4 adults vs 3 on the reservation (extra fee). Our room was on the 3rd floor, upon getting off the elevator was hit with the strong smell of weed. The sliding bathroom door was broken, called the front desk and was moved to another room. As we were moving, the same man who checked us in was telling me how he was "comping" me the room we were moving into because it goes for an extra $5 a night but he wouldn't be charging me the extra $5. The same 2 queen room 4 rooms down. Then my wife used the bathroom (in the 2nd room) and the toilet was leaking. Tried to call the front desk, but the room phone doesn't work. Finally got the toilet fixed (but felt like we were a hassle to them).
Weed smell never went away even the next morning, however my son and his girlfriend on the 2nd floor had a worker stick their nose in their room and accuse them of smoking (wrong floor pal).
Rooms were not bad, but be prepared for a horrible customer service. The nicest person was our shuttle driver to the airport! No coffee on premises, not in room or in lobby.
I DO NOT RECOMMEND THIS HOTEL! Not worth the cheap price
This place is a scam. Made reservations and had an additional 100 dollars. Place is under construction but they have no safe. Insulation is in the open and I feel like I have hard to breath with it around
My son is 20 years old and from a very small town. He has never traveled before. His flight was cancelled and had to find a hotel at 1am. He walked to this hotel, was told they did not except his prepaid card and was turned away. only to find out that the charge did go through. When I called the manager and explained to him that there was a charge and that my son was denied a room in the middle of the night he replied very rudely and said it was a cancellation fee non refundable! Are you kidding me???? not only did they send him away he was left with no where to stay in a city 1000 miles away from home and he paid. This place is a joke!!!
Required to pay an unexpected $100 incidental fee upon check in. Entire second floor under construction. Not clean or welcoming.
Rooms are dimly lit, floors were sticky feeling and one small pillow per person. We were definitely ready to get out of that place.
I'm already annoyed with this place. I drove 13 hours. I was told by the clerk that I have to wait and addictional 2 hours because I arrived before 3 pm. Beware that there is a $100 incidental fee. The building is under construction so, there will be no restful naps here. The clerk is hardly ever at the front desk. Idk if this is a typical experience at hotels. If so, I'm not impressed. The floors look nice.
The front desk clerk Nital is very professional and nice! The manager Brian and Nital do everything in their power to make sure you enjoy your stay. They both are very professional. If there is an issue the manager Brian will take it upon himself to fix it. The rooms are clean and comfortable. I would definitely recommend staying here!
It's a nice place to stay. They are currently renovating the outer building. The front desk clerk Nital is very polite and professional. I really appreciated her helpfulness. I would recommend staying there again.
This hotel was the absolute nastiest and outdated hotel I’ve ever stayed at. I’ve been to other microtel hotels and love them. However, this location I could tell by how the outside of it looked the inside would be a mess! The carpet was disgusting! The covers were thinned out with holes, Window was cracked in the room and the curtains had holes also. The shower was gross with mold and rust. The hallway carpet was even disgusting leading to the room. Cheap breakfast! Convinced they make up the good reviews because the ONE night me and my family stayed was more than enough. I WOULD NOT RECOMMEND!
This is the nastiest hotel I have ever stayed in. We were sent to a dirty room the first time. Then, found very suspicious stains on the sheets in the 2nd room. We refused to take our shoes off, due to the very nasty carpet. We ended up asking for a stack of clean towels to sleep on, which they did graciously provide. The room was very tiny. I got the feeling we were in a different country during our stay. You get what you pay for. I only paid 60$ The front desk manager and night shift attendant were very sweet and apologetic! They did a great job with customer service, and they both would do well at a different establishment.
I wouldn't stay here more than one night. I had to checkout early because I thought it would be decent. The price reflects how it is. The air quality made me sick, and the breakfast is nothing but decent waffles and cheap cereal. I didn't trust the cleanliness of anything. If you have no other choice, then go for it, but I do not recommend this place. The service was decent though.