Depresha was extremely rude, very poor customer service & was always mad for no reason. Had a attitude every time I visited the counter. Sent us away 3x when we tried to do early check in. Annie came over & took over when we finally checked & she was very helpful & kind. But as for Depresha, she needs a new job & one that she enjoys!
Having travelled for two weeks across Latin America I stayed in 6 different Hilton properties and had a stellar experience with each and every stay. On the final leg of my journey I had a connection in Newark Airport so picked Hampton Inn to have some rest after a long overnight sleepless night. Making a booking for the hotel I have purposely stated that we are arriving in the morning and will only be using a room for about 7 hours before taking the next flight.
When I tried to check in and explained the whole situation the lady on the reception desk said they have the room ready but I have to pay 50$ early check in charge. I have pointed out again that I will only be using the room for 7 hours and that I have not slept all night. I am also a Diamond member with Hilton. Showing no sympathy the lady just offered to keep our bags and told us to wait till 1 pm earliest for check in. Considering this is an Airport hotel this kind of inflexibility is just unacceptable. I have never been turned away for early check in or late check out if the room was available. This is just shocking that the hotel manager who was on the desk that day was interested in just the profit and obviously not a customer satisfaction.
I hope Hilton will strip this hotel of the brand as they clearly do not deserve this fantastic reliable brand.
I had a very comfortable stay at the Hampton Inn, Newark. The hotel is we maintained with clean rooms. I did have a bit of a problem with the bathtub drainage which was promptly rectified by Jose the maintenance guy. The Inn provides breakfast and round the clock tea and coffee downstairs in the lobby. They also have a free shuttle service to Liberty Airport and ample free parking. I was impressed by the staff, Julia, Valentina and Margarita who handled the breakfast service, Deepesh (front desk) and of course Jose. They were always pleasantly smiling and very helpful and professional. My thanks to them for making my stay very comfortable.
Let me say I'm careful picking a hotel around airports, especially Newark. This Hampton inn was only three stars but I didn't want to spend over 200 bucks. Most places around here are quite expensive. The room is fantastic. It may have just been remodeled but it's lovely. Don't let the price and 3 stars turn you away.
Very close to Newark Airport. Very spacious clean & neat room with equally spacious bath & toilet. Only minor setback is water will flow from bath area to other parts of the bath/toilet room. Bath water insulation needs improvement. Otherwise, excellent! Staff very friendly.