I stayed here for roughly 36 hours to defend a thesis. Before arriving, I let them know that I would need desk space to work during my stay. My room was fantastic - extremely clean, smelled great, modern, and comfortable. I had a perfect desk area to hole up in. All of the staff was very nice. Even when I had various hours before check-in/after check-out to hang at the hotel, the lobby area was very comfortable and accommodating. I'm staying at the same hotel in NYC in December and am really looking forward to it.
After flight being cancelled, all I wanted to do was rest. When I walked in a saw the wallfall and some type of calming smell, everything was on the upside. I bubbly Jackie checked me in and was the most helpful ever. Upon my check out another kind, customer service front desk agent Addison was super. The room was clean and it felt clean. I will be staying again, with all to chose from, the FREE parking was an added value, especially since I was there overnight.
Way to go !!!
Maria Fernanda Pina Pujols
The room was clean and hotel nice... however, what ruined the whole experience was in the end. As we were about to check out we saw they were serving breakfast. First of all, I’ve been to many hotels and breakfast are always included, but NOT here. The problem’s not that it wasn’t included, the problem is that there is no cardboard or anything saying “please verify if breakfast is included with your room” in MY itinerary when I booked the hotel NOTHING about breakfast not included was in my itinerary, so, as someone that has been to several hotels knowing that breakfast is never charged, we entered the buffet and grabbed a quick bite; we wanted to go to an awesome place in South beach but we thought we should save a couple of bucks and eat at the hotel... worse choice ever! Not only that, there were TWO servers that saw people coming in and they did NOT say anything until after we sat down with our food, which to me that is extremely disrespectful and takes out honesty to the business. This not only happened to me, it happened to like 3 families as well when I was there. Also, the bill was $34.00 (insane) in which included a “18% Server Service” the only “service” he gave us was going to our table to let us know AFTER we had our food that if we did not had breakfast included we would need to pay... literally one of the worst experiences in a hotel, never coming here again just for the dishonesty of the hotel in this. Again, I always read my itinerary and NOTHING was mentioned about this....
I had to choose a hotel close to the airport for an extended stay over 2 weeks. The Four Points did not disappoint! Rooms are well cleaned and the beds are Super comfy! Full American breakfast was included in my package every morning. The breakfast was amazing as the staff made me my egg white omelet every morning. All the staff are really friendly and always willing to make your stay more comfortable. I can not fault this hotel, it’s great for a single night or an extended stay. I will be back.
I love this hotel! This was my second stay and they are extremely nice and accommodating. Excellent pool and rooms are very nice. The staff is bilingual and wonderful to work with. Keep up the great work guys.