I was an adult chaparone with a large group of band kids that stayed earlier this week. Rooms were nice and clean, beds/pillows were comfortable, and the breakfast both mornings were excellent. At checkout, a girl in my group had lost a shirt in the towels that housekeeping had removed the previous day. The nice gentleman at the front desk took its description and my info in case it was found. In the meantime, when returning home, my son (also on the trip) lost a bag of dirty laundry when he was packing to leave. I called to check if it had been found, but the woman who answered the front desk line was short with me, and transferred me to a random voice mail. I don't even know if it was housekeeping or not. After attempts to get back to the front desk, and being continuously blind transferred, I left a message. I guess you have to be there to get helped.
The hotel itself is very nice. But late check in at 4pm. Try to get them to validate parking. Very clean but took forever for them to have my room ready. We changed our days staying cause it was so much confusion about our room being ready. The room was nice and clean. And the cookie was tasty.
Updated and modern. Great service. Big comfy and clean. With all the amenities you'd expect from a modern day hotel. I highly recommend it.
My flight arrived at 1 am. Got to the hotel and was greeted with warmth and cookies. I was exhausted, and with out having to ask, I was given an extended checkout without charge. The room was clean and quiet. I love the Crabtree and Evelyn bath products. I ate lunch at the restaurant in the main lobby and it was very good. It took a bit longer than expected, but I was happy with my Cesar salad and salmon. The house chips and onion dip were good as well. The hotel has a great gym and pool as well.
Visited from Toronto with the family to explore New York City. The staff was friendly and helpful, and the rooms were great. The beds are super comfy! My only complain would be that if you get a room where the balcony is inside overlooking the hotel lobby, you’ll hear people talking. Especially over breakfast. Other than that, we enjoyed our stay! Thanks for having us!