This place is so expensive and they're always trying to nickel and dime you with additional charges. $25 for parking is ridiculous. And that's per day. Even discounted for the convention I was at it was still $17. That is an insane amount of money when your car isn't even covered it's just a surface lot. And then both of the machines that you pay for parking with were broken. With one not working at all seemingly not able to take cards or cash. And the other one not taking cash.
The food was not remarkable and while more expensive than one would pay elsewhere was not terrible by convention standards. The bathrooms were clean as was the hall where the event took place.
Excellent customer service! Tomas and Patty at the Chicago Fire Oven / Starbucks we’re top notch! They helped us when they were clearly closed, and then went above and beyond expectations! Best hospitality I’ve received in a long time. My daughter kept saying, “they’re so nice!” Kudos to them!!!
I don't usually write reviews, but I stayed here for a conference I was hosting, and I can't be more happy with all of the amazing service we received. The AV guys were extremely helpful in setting up and taking down and the restaurant/bar staff was so kind and friendly throughout my entire stay. Could not be more happy with our experience both personal and professional.
We stayed in Crown plaza during our visit to Chicago with our child. You will get rooms in good deals. Our room had french windows and our room faces the O'Hare airport and we had good view of landing and take-offs. No worries, rooms are sound-proof. We love their morning coffee 💕
I stayed at the Crowne Plaza in July 2019 for G-Fest. We had a really good time although it was very hot. 3000 people combined with middle of summer probably contributed to that a lot. I wish the air conditioner in the Halls was adequate but considering the circumstances I was not disappointed. The amenities were great the layout of the conference rooms was nice the rooms were nice, the restaurants were.. okay. Overall I'd go again.