The problem (excessive noise and partying in the hall outside our door) that we experienced on 12/1/19 has been resolved. The vice president called us personally and explained their remedial actions. He gave us a full refund and asked that we use them again in the future. We do want to mention that the room we had was beautiful. We also had dinner at the hotel (buffet in the lounge/bar area) and found the meal very good. The front desk staff was professional, courteous and empathetic about the problems that we experienced during our stay. We will give the hotel a second chance.
Stayed here for three days. Excellent service and friendly staff. Good rooms & food. Hotel provides free pick and drop facility to its guests to selected key areas nearby. Don’t forget to give small tip for appreciation of the pick-n-drop driver.😊
I revised my review because the renovation was great. The comedians are top of the line funny! Food is tasty. Bathrooms are decent, but need upkeep throughout the show. Love the new bar, lounge/gaming area. The chocolate covered strawberry stand is a yum yum, too. Very nice, Baltimore Comedy Factory!
The front lobby and entrance is well kept and clean but the club on the same property does this place no justice. Drunks walking around the parking lot, lobby and in the hallways. My kids couldn’t sleep because of loud obnoxious people yelling in the hallways acting like no one else is around. I have spotted 4 BUGS that looked like baby cockroaches in my bathroom within an hour. I checked for bed bugs upon entering my room and to my surprise I saw none, thankfully. They do have a decent breakfast buffet though.
On business, at this location and I was amazed at how friendly the staff was, professional and respectful. I was pleased with the room, and the water pressure, bed was great! Quiet rooms. I recommend the little bar inside for a nice dinner! Staff keeps the included breakfast in the morning hot and stocked. Week day bar maid is very entertaining, and friendly, (I don’t have permission to use her name, so I didn’t.). They have a shuttle bus that rounds downtown, so you don’t have to pay to park! Just a really nice place, not priced to the moon.