Very modern rooms, newly renovated. However there is quite a bit of construction going on throughout the hotel, pool is not yet open and there is a $35 valet fee for parking, no parking lot. The hotel did inform me of several areas where we could street park but this is very limited. Overall we had a good stay, very comfortable beds. Also had complimentary snacks/beverages. I'd stay here again
Currently under construction and renovation, so it's still a bit wanting visually. But you can tell by the carpet on the upper floors and the layout of the rooms that it will be worth the effort when its all said and done. Parking definitely leaves a lot to be desired if you're not up for the $35/night valet charge, but if you're up for the walk, street parking is available around the corner and up the block. It's a hassle when it rains though...and you can't park in the structure behind the hotel because it's owned by Ralph's grocery 🙄. The rooms were very nice though, very clean and welcoming!
A nice stay because of the flight delay. It is clean, I can smell the fresh paint. It is comfortable, it is okay. It is a solid 2 to 3 star hotel. The only thing is it is quite a distance from the airport. They don't have shuttle after 2 am. I need to uber
Custom Hotel provides a unique setting while in Los Angeles. It also features a free shuttle service, a swimming pool and an outdoor pool.
Guests can enjoy the sun on the terrace or have a beverage at the bar. Those staying at the property have access to express check-in/check-out, 24-hour reception and a meeting room. It also has a gym with a swimming pool and a sun deck.
The rooms at the hotel feature panoramic city and ocean views. They provide a mini bar, a refrigerator and movies-on-demand.
Custom Hotel features a convenient café, ideal for those who want a snack without leaving the property.
Custom Hotel is located in the popular tourist hub of Westside. Los Angeles International Airport is under a 10-minute drive from the hotel.
The staff was amazing.
I was chaperoning a school trip trying to get back to Phoenix, Arizona from Japan, when American Airlines stranded us in LA with 33 people (most of them minors.) The people at the hotel were incredible. The airline just gave us a voucher and shuttled us over. I walked in unannounced at 6:30 pm with my huge group and they bent over backwards to accommodate us. They let us take over the lobby to feed the kids dinner and breakfast, and they arranged to bring extra shuttles in early to ensure we could all make it to the airport in time for our flights the next morning. They even waived the room deposits because of the circumstances.
I cannot recommend them highly enough. The building was cute and clean, and the staff was the best. If I could give them more than five stars I would.
There was a misunderstanding on my part. I would like to apologize that and therefore I want to fairly correct my rating.
The hotel has been coming over the years, but they make extensive renovations.
We had clean and renovated rooms.
Despite the near to the airport, there was no aircraft noise in the room.
The staff always tries and respond very quickly.
Great hotel. 24 hour reception, very close to the airport, and extremely kind personnel. Valet parking available. If I ever cross the world from Italy to LA I will surely come back!
LUCKILY we were on the remodeled floor. VERY friendly staff Good location. Parking is $38. They say self parking BUT its find a spot on the street🙄
We stayed here for one night. Wished we stayed here longer for our LA trip! $35 valet per night is NOT bad, especially since you can drive in and out whenever you'd like to, it beats trying to find parking else where. As of Nov 17, 2019, the building was still in construction. The employees were VERY nice and very helpful. It was very easy to find where we needed to go inside the building. Our room was clean, tidy and looked very modern. The bathroom was super clean and everything worked as it should. Our one bed was excellent! We had a great night. No bugs, no annoying little things. I would suggest staying here if you're in LA. Its VERY close to beaches and LAX is literally a 10 min drive.
Besides being under some slight renovations. This place Had been absolutely awesome. The breakfast Saturday morning was delicious and the staff was so friendly. Jason at the front desk check is incredibly polite. He makes you feel very welcome. All the parking staff were very accommodating as well as I had a unique request for my vehicle. The room I stayed in was so clean. The area is fantastic. I would 100% recommend staying here!
Winnipeg, Manitoba CA
Very good airport option at the right price point.
My bed was super comfortable, great sheets, nice in-room styling, and a free shuttle to the airport (only every 45 min, but still).
Also, there is a Ralph’s and a Starbucks right next door.
The lobby and downstairs was under construction but that did not bother me.
Photos are from my window, and the (small) window opens.
Would stay here again.