We just came back from Arizona after a long drive and stayed there for the night. A receptionist said that the checkout was 12 pm so we thought we could sleep well, but we couldn’t stay asleep because we heard intolerable noises above us. The receptionist did not disclose about the construction that would go on starting from early morning. We were interrupted by drilling, stomping, and hammering noises.
When we checked out, we complained to the receptionist about the noises. He then told us that there’s construction from 9 am, but we remember that the noises started as early as 8:30, maybe even earlier. He gave us the manager business card for us to get some compensation. We called over ten times for the past three days and even left a voice message, but there’s no response.
Which hotel in their right mind would do that?
⚠️Be alert, $35 overnight parking fee is not contained to the roughly $150 hotel’s accommodation fee.
A good location for one night, coming in and out from LAX. Hotel van. We had a walk down to the beach, not close but absolutely do-able.
The hotel has seen its glory days, but staff friendly and has everything you need for a short stay. We slept good even if our AC was very noisy.
We were in California for 11 days and stayed in 6 different hotels. I thought I’d pay a bit extra on our last day for nice hotel close to the airport. Unfortunately this hotel was not only the most I paid for a night stay but it as also the worst. The lobby matches the nice pictures on their hotels.ca profile but the elevators, hallways and our room was very run down. The sink faucet sprayed water in different directions, if you turn on more water flow it made a huge vibration sound. Lighting was very poor in the room and washroom. The toilet was hard to flush and the room was noisy (poor windows?). There were paint chips and worn down walls. Small room lack of furniture. I very much regret booking this hotel.
The location of the hotel was great from the LA airport. It would have been nice to have complimentary coffee in the lobby for guests. Never known a hotel that did not have that. The elevator broke on our last day there and the staff was grumpy and short during our check out. As we understand equipment fails it does not mean you take that out on your guests during check out. The hotel is old and dated and the extra cost adds up from continental breakfast, to parking your car overnight.
The staff was amazing.
I was chaperoning a school trip trying to get back to Phoenix, Arizona from Japan, when American Airlines stranded us in LA with 33 people (most of them minors.) The people at the hotel were incredible. The airline just gave us a voucher and shuttled us over. I walked in unannounced at 6:30 pm with my huge group and they bent over backwards to accommodate us. They let us take over the lobby to feed the kids dinner and breakfast, and they arranged to bring extra shuttles in early to ensure we could all make it to the airport in time for our flights the next morning. They even waived the room deposits because of the circumstances.
I cannot recommend them highly enough. The building was cute and clean, and the staff was the best. If I could give them more than five stars I would.