Dropped car off, immediately brought to airport. Return, called, van there in about 3 minutes, my car was lined up for me. Very quick. Highly recommended.

The worst experience with this place, I left my car on December 28,2019 and picked on January 10, 2020 first, the shuttle service is the worst we have to wait for almost an hour, by the time I start my car the light engine came on, I was really surprised because a few days before living on my trip the car was took to the dealer for service and it was in great condition, when I star driving I told my son, this car has been driving by somebody else it feels weird and then my son was told me I guess someone has been sitting on the back and I ask why, the seat cover from the back was ripped and when I try to put the brak the car was on horrible conditions that I was afraid to continue driver, I get off on the road and turn in off and try again and still the engine light was on, I call right away to the office and let them know all about with the car and how I feel about and that I was sure somebody used, I continue driving and when I got to my house, I saw smoke coming from the hood I took a video and call back again very upset for them to responde and give me an explanation about all the matter, they told me that the manager was going to call me and I never got a call from them and taking responsibilities, I took the car to AUDI and pay for a tow to move it to the dealer, I told the manager at that time from Sams that they will have to reimburse me with all those expenses and he said not to worry that they will do it. Finally I got the report from Audi and they toll me that the car was run on December 31, 2019 at 9:31 pm, when I check the mileage on the car they drove and put 587 miles. I had to pay for all the repairs and they don’t want to take responsibilities, I have send all the documents to my lawyer and send another copy to a TV channel so they will stop abusing. I am so upset with this place and I hope no one will continúe used them. I will do everything that is my hands so nobody will ever use this place and leave their car there. My name is Sylvia Huezo and I will be there the day that the tv Chanel canes by so they will see I was not playing when the owner star yelling me by the way his name is Shawn and he said that he will not pay me nothing. PLEASE DONT USE THIS GARBAGE PLACE

WORST PARKING PLACE I HAVE EVER HAD TO DEAL WITH. Left my car here for almost 2 weeks. When I came back they didn’t even tell me my drivers side window had been cracked. I noticed it driving off. Came back and asked about it and no one seemed to want to give any information. Was barely given a reference number and told to call back in the morning. Guy I talked to in the morning said call back after 72 hours not 24. At 72 hours I was told I needed to talk to the claims guy Shawn (the main reason this place is terrible). It took me a whole week to get ahold of him. He said he was “out of town” when everyone else told me I had just missed him in the office... then it took me THREE whole weeks of calling/texting/begging him to fix my window as the crack was getting worse and worse as time went on. I was afraid it was going to shatter. When he fixed the window he didn’t have them fix the tinting so I asked where I should take it not once but THREE times and have still to this day not heard back from him. The lack of professionalism by this company is unacceptable. Either this man has no interest in doing his job, or he was swamped trying to fix a bunch of other cars his coworkers had damaged. Save your money, save your car, and most importantly save your mental health.

I'll just say there's a reason why it's not rated the best. I didn't understand why my preorder payment, which included my itinerary, ended up needing additional payment when I went to pick up my car. Also the front desk person literally never looked at me in the eyes and was pretty unhelpful/disinterested with me. The price is probably comparable to the other cheaper overnight parking spots. My car was safe though and the shuttle bus driver was very chill.

No complaints about this place. We actually had a reservation at a different parking place (Value Park LAX) but when we showed up, they told us they didn’t have any space, despite our prepaid reservation. Frantically we called around and Sams was able to take us. No issues with service - wait time for shuttle at the airport was about 15 minutes for pickup. Car was ready to go when we got back. A little more pricey than value park LAX was, but considerably less than some of the others we had called. I’d recommend them.

Used this place 3 times now. Super quick in and out. We have had no issues with them. The shuttle drivers may drive a little to quick but they drop you off fast and when we called for pick up they were there way faster than I though they would be.

No complaints about this place. We actually had a reservation at a different parking place (LAX airport parking) but when we showed up, they told us they didn’t have any space, despite our prepaid reservation. Frantically we called around and Sams was able to take us. No issues with service - wait time for shuttle at the airport was about 15 minutes for pickup. Car was ready to go when we got back. A little more pricey than LAX airport parking was, but considerably less than some of the others we had called. I’d recommend them.

**UPDATE 1/4/20: PLEASE READ.

So when I picked my car up I notice a strong mildew smell, and there was significant condensation all in the inside front window. I thought it was weird, but let it slide... I didn't even mention it in my other reviews below. However... When I was cleaning the mud (left from SAM's) out of my car today, I lifted up the all weather floor mats and the floor carpet was soaking wet... Both sides front and both sides rear... The entire floor was soaked. My only guess is they left the windows down and let rain get all on the side of the car!!! I have no idea if this was intentional or not (due to my 2 star rating when I dropped the car off). Either way, NOBODY SHOULD USE SAM'S PARKING SERVICE. My car now wreaks of horrible mildew.



12/23/19: Rude staff at the front desk during drop off. Two stars at this point. Will update this review depending on how the rest of the experience goes...



12/31: Dropping to one star... I rarely post reviews, but I feel others considering parking options in LAX should know, and the owners of this lot should know (if they even care)... Upon my return to the airport, I called Sam's parking and waited for a pickup. They could give no estimate on how long it would take before and shuttle would swing by and pick us up. We waited 30 minutes at the designated pick up point, noticed several other shuttles come by multiple times, but no Sam's shuttle. Luckily a Lyft happened to be dropping someone off, so we jumped and our great change of Fortune and snagged a ride back to Sam's parking.



You would think all would be good at it this point but noooo... When they moved my car from wherever they had it parked, I guess they decided to go do some mudding/offroading in my GTI... There was fresh mud all over wheels and inside the foot well of the driver's side.



Sooo... One star... Buyer beware.

**UPDATE 1/4/20: PLEASE READ.

So when I picked my car up I notice a strong mildew smell, and there was significant condensation all in the inside front window. I thought it was weird, but let it slide... I didn't even mention it in my other reviews below. However... When I was cleaning the mud (left from SAM's) out of my car today, I lifted up the all weather floor mats and the floor carpet was soaking wet... Both sides front and both sides rear... The entire floor was soaked. My only guess is they left the windows down and let rain get all on the side of the car!!! I have no idea if this was intentional or not (due to my 2 star rating when I dropped the car off). Either way, NOBODY SHOULD USE SAM'S PARKING SERVICE. My car now wreaks of horrible mildew.



12/23/19: Rude staff at the front desk during drop off. Two stars at this point. Will update this review depending on how the rest of the experience goes...



12/31: Dropping to one star... I rarely post reviews, but I feel others considering parking options in LAX should know, and the owners of this lot should know (if they even care)... Upon my return to the airport, I called Sam's parking and waited for a pickup. They could give no estimate on how long it would take before and shuttle would swing by and pick us up. We waited 30 minutes at the designated pick up point, noticed several other shuttles come by multiple times, but no Sam's shuttle. Luckily a Lyft happened to be dropping someone off, so we jumped and our great change of Fortune and snagged a ride back to Sam's parking.



You would think all would be good at it this point but noooo... When they moved my car from wherever they had it parked, I guess they decided to go do some mudding/offroading in my GTI... There was fresh mud all over wheels and inside the foot well of the driver's side.



Sooo... One star... Buyer beware.

Very bad service. I parked my car there and got some damage. They said they are gonna refund the cost but Turned out they gave me a fake email. Nowhere to find the manager anymore. Also they messed up my car and there’s all dirt in the driver’s seat.

I should have read the reviews before I gave this company any money. Website says shuttles every 10-15 minutes, pickup took over an hour. There are so many reliable parking garages near LAX, don't choose Sam's Park. The facility is in poor condition, the shuttle's run less than half as often as they say, etc. I saw the Joe's parking shuttle at least 6 times while I was waiting for Sam's park.

Horrible experience before taking our car it was washed. We arrived they seemed a bit scattered and confused but pretty nice. Paid extra to have it parked inside. When we got back from our trip driver picked us up with an attitude they could not find my husbands name on the account. Office must have called the driver asked him for our confirmation info. Preceding to speak in spanish stating we did not know what we were talking about not realizing we also speak spanish arrived to pick up our truck when husband went to check it mud on tires and truck mind u it was washed before we dropped it off it was not raining at the time and the heater was on. They had left truck outside for 7days and or used it tried to charge us indoor price like if we were fools. PLEASE BEWARE!!!

They have dangerous drivers in Lax be aware. They drive very recklessly!

DO NOT USE THIS PARKING SERVICE. If I could give it a negative 10... I would. Our departure driver was from Egypt and did not know who Copa Airlines was. He kept looking for Coda Airlines. We were late, so at my urging, he finally called his manager and was told it was a terminal B. It wasn't, so me, my wife and two babies had to walk to terminal 3 to check in. The arrival made that departure look good. We called them and were asked where we wanted to wait. Heck, we don't know the airport (isn't that their job?), tell us! Finally we agreed for us to meet between terminals B and 4. A minute later I called back to ask if we should wait top level or bottom. I guess there had been an employee shift and an employee named WALTER told us to wait between terminal B and 3 on top level. So went there, and waited half an hour with 2 kids in the cold at midnight. Finally I called them and WALTER blamed me for not knowing that the van from their other company had been trying to find me. I was astonished! I told WALTER that we saw that van go by twice, but no one told me it'd say anything but Sam's parking. "Why are you yelling at me?" demanded WALTER and THEN HE HUNG UP ON ME. CLICK! I just stood there amazed as I hadn't even been yelling. I considered calling a taxi, but then just swallowed my pride and called back and more or less apologized to WALTER, at which point he was satisfied at my humility and said he'd send a van from Sam's parking this time. ARE YOU KIDDING ME??? So after an hour in the midnight cold, we finally made it to Sam's parking lot and guess what... yes, of course you guessed it. The car was not waiting and we had to wait another 10 minutes for it. WALTER apparently was working at the other parking lot they own, so I didn't have a chance to directly confront him personally... but the guy that was at the counter didn't apologize but demanded full payment. We paid and left. WE WILL NOT BE BACK to say the least...

Came back to my car after 10 days to a beautiful dent in my hood... fantastic. Really adds character to it's previously unblemished surface...

Location seems very unprofessional at first but they provide good service and was quick to drop off and pick-up. Make sure to view your Receipt and check where they will be able to pick you up. Other than that it went well.

Beware. I noted the miles on my new car I left there. Came back and it had an additional 35 miles on it. The shuttles don’t run that often and the back door flew open on the one that picked use up. Luckily no luggage fell out but the driver didn’t seem to care either way.

Service was rude and I’d recommend paying a few extra bucks for a better lot.

Beware. I noted the miles on my new car I left there. Came back and it had an additional 35 miles on it. The shuttles don’t run that often and the back door flew open on the one that picked use up. Luckily no luggage fell out but the driver didn’t seem to care either way.

Service was rude and I’d recommend paying a few extra bucks for a better lot.

Good service and prices. Didn't have to wait long for pickup or drop off. Be sure to tip your driver. $5 should do the trick

It's tucked away so once you get on the side street there isn't much traffic. We found it pretty easily but when we arrived we had no idea the procedure. We parked in front of the office and went inside. They take your keys and move it to their parking. They have a shuttle that takes you to your terminal. On the way they pick people up and drop others off so give yourself plenty of time to make your flight. However I would say it went pretty fast even if he did drive a little crazy. I was a little upset though when it came time for him to drop us off. He made a stop before our terminal and the van was going to be full so he made us walk the rest of the way. The price was one of the better ones for the area though so you get what you pay for.

They asked us to call for pickup when arrived in lax. So we called, no one answered the phone. After 4-5 calls, a man finally picked up the phone told us to call again when we're at the curb, then hung up on me. 🙄 So we tried calling couple times again at the destinated curb, waited for 30 minutes until their car show up. Do not recommend this place if you are time sensitive or looking for quality services.

Great service and very nice people. Waiting room super clean with leather ,sofas vending machines,the new system it's the best in lax the waiting time to /from the airport it's short now ,the customer service excellent,the car wash and detailing really good job I recommended according my experience,friendly drivers just the best.

Great service and very nice people. Waiting room super clean with leather ,sofas vending machines,the new system it's the best in lax the waiting time to /from the airport it's short now ,the customer service excellent,the car wash and detailing really good job I recommended according my experience,friendly drivers just the best.