Nice place. However some rooms look quite dated. Mine had some bad stains on bathroom baseboard. Strong chemicals smell but not enough to bother me. My wife would not take it though. Food was plentiful and good. Staff was great. Would stay again.
When we got there the 1980s vent in the bathroom bothered me a touch. No face towels were in the bathroom and there was no refrigerator or microwave available in room. Tub/Shower needs to be updated( not clean and shower head was questionable). Parking is terrible and you have to share the parking lot with vans that the company partners with at the location. Gate was broken all three days we were there and the staff has a lack of communication with one another to resolve issues so that customers do not become frustrated with the accommodation problem. Also pool was not open and they did not serve breakfast nor have the little diner open. Outside atmosphere was seemly clean. Would not recommend.
Parking was $40 a night! They don’t tell you until you check in and it really isn’t worth it.
We received terrible service. They charge $40.00 per day for parking which was never mentioned in the reservation. When we entered the room it smelt terrible. We were concerned about the smell because of the pandemic. There was a crib sitting in the room which was never ordered, taking up space. When we called the front desk they promised to remove the crib which never happened. After waiting for a couple of hours We removed the crib ourselves and left it the the hallway. The crib sat there for a day and a half before it was finally removed. There was not a single pen or any note pad available in the the room the front desk told us that they were out of pens and note pads. In the bathroom there was no shampoo front desk told us, they were out of soap and shampoo. We went and bought some soap shampoo. Later that night we found a cockroach crawling in the bathroom. I went ahead and took pictures and videos of it. The fire extinguisher on the 7th floor was sitting in a metal cabinet with no glass. Next to the fire extinguisher there were some empty beer cans ( I have video proof of it) we called the corporate office the next day and was assured by the available manager on duty the we will receive full credit of the payment charged by the hotel within 48 hours. We paid for 3 nights but ended up staying there for only 2. This property should be but under strict supervision before they make tourists sick. It was a big embarrassment in front of our guest who was visiting from Europe. Up till today I have not received my credit of over $500.00 which forced me to dispute this charge with my credit card company.
This Hotel is TERRIBLE. I have stayed at nicer Motel 6 then this place. Sheraton used to mean something. Not here. The staff was rude. My tv did not work. They didn't even have a fitted sheet on the bed. There is stains on the floor and it looks like the door has been kicked in before. If I could give it a worst rating I would.
I never write reviews but this place really deserved one. The hotel gave us 2 towels for a room with 4 people, there was no ice machine on the floor at all even though they had a sign for it but it’s no where to be found. They don’t give any hand soap for the bathroom only a bar of facial soap. The bathroom has no exhaust fan, and we were given only half a roll of toilet paper and no extra rolls. The parking is 38$ for hotel guests but it’s the same price for someone who doesn’t have a room so it’s no benefit. The parking also has no door to the hotel you have to walk completely around the hotel to get back in. It says the hotel is pet friendly but it’s a 75$ charge for having a pet with you. We got late check out which we were grateful for but we even went down to the front desk to make sure our keys wouldn’t be turned off and they assured us we were fine only to come back to our room and our keys didn’t work. The only positive thing i have to say about this hotel is the front desk being nice. Would not recommend staying here.
This place seemed like no one working there knew what was going on and the system in place didn't make sense. The parking here is $38 a night which I think is ridiculous especially because it's an uneven parking lot that twists around and has tight corners, easy for parked cars to be hit. I wasn't aware of this fee until arriving to check in, which could easily be my own fault. When we checked in the person at the desk only gave us the key and told us where the room was located, whereas I was the one who had to ask about wifi, pool and fitness center hours, how the parking works, etc. When we entered into the parking lot there's an arm barrier gate and we were instructed to print out a ticket with a QR code that allows us to enter back into the lot if we leave. When leaving, it asked for us to pay the $38 dollars even though we were told that the charge would be on our room card (we were later triple charged for it and was told to "just call to get it reimbursed"). On our way back into the lot from dinner the QR code wouldn't scan so we asked the front desk and they said to just print a new one, and assured me that we wouldn't be double charged...we were. When we went swimming we asked for more towels to be sent to our room and the front desk person said that it'll be a while for housekeeping to get up there. When we were finished swimming we couldn't find the towels so we had one person drip back into the lobby to ask where they were. They said that they had run out and that house keeping will have to replace it. When asked how long it'll be (we were freezing because the pool was very cold) they told us that "house keeping will be a while". So we then dripped all the way back to our room. We at least felt safe while staying there, but we were very frustrated with how this hotel treated their guests.
Terrible experience! This hotel looked okay when we walked in but the rooms, elevators and hallways were old and looked dusty. Also when we checked in the receptionist checked us in to a room and we left to dinner after putting our bags in the room. We returned and they checked some other people to the room while we were out. Our bags were in that room! why the heck would you check other people to a room that is vacant?? Long story short.. we lost my husband’s gold chain and my wedding ring. This was the worst thing ever to happen especially cos we were there for a funeral. We contacted Manager (Mary) and she took a statement and told us she will contact corporate and will get back as soon as possible and I haven’t heard from her yet. I call everyday to check up and get some info on how this will be resolved.
Would definitely give 0 stars if I could
Ac didn’t work in the room. They don’t switch your room when there is a problem. They charge 40 for parking even though your already paying nice money for the hotel. Not worth the stay, better hotels on the side of the beach 10 mins up the road
Staff was friendly and the room was okay. We were caught off guard to find their airport shuttle didn't start until 6 AM which is why we stayed at a hotel near the airport. We had to find alternate transportation. It would have been nice to have these restricted shuttle times on the website at checkout.
Agreed WORST hotel around, I was fooled by the Four Points Sheraton branding. This place is not like the normal Four Points, it's really more like a Quality Inn. The non-existent shuttle schedule is also terrible, shame on me for not reading the other reviews. Again, there is NO SHUTTLE SERVICE FROM 12A - 6A, which as the previous reviewer said is so pointless as an airport hotel - buyer beware.
Spent the Christmas holiday here, the clerk was pretty helpful. I ended up leaving my cash deposit, which I later tried to retrieve and was denied. Learnt the hotel would be closing.
Spent the Christmas holiday here, the clerk was pretty helpful. I ended up leaving my cash deposit, but was able to dispute the matter. Learnt the hotel would be closing soon.
Hotel was nice and clean but parking is $47 per night! Ouch! That would have been fine if it would have been mentioned at any point during the on-line reservation process. "Parking Available" was stated so I assumed parking would be included, but there was no mention of a fee. This was not a nice surprise while checking in, although the guy at the front desk was nice and the room was clean and nice.
I have stayed at this location on two (2) separate occasions in 2016 & 2018. I was a Starwood platinum member. Both my stays were on points. The location is convenient. When you land at LAX, there is a shuttle service to the hotel. I used this property to stay on upon my arrival because it is easy to get to and the next day, you can use the shuttle service to pick up your rental at LAX and save on the parking. I also used this property the night before I leave because I can return the rental the night before (again, save one night of parking) and take the shuttle back to the hotel and use the shuttle again in the morning to catch my flight without worrying about traffic or delays. The rooms are clean and basic (you get what you pay for). The staff is friendly. I look forward to visiting this property using the Marriott loyalty program.
When we first pulled up to the hotel, we were pretty disappointed because the outside of the hotel looked pretty run down. Once you step into the lobby though, everything is nicely decorated & kept up. Rooms were clean & quiet.My only complaint is the ridiculously slow check out.
Don’t stay here. Just don’t. The price wasn’t bad for one night, but that should have been the first red flag. The first room they gave us was tiny and dingy. The carpet was ripped, there was gouges in the paint on the doors and walls, the walls were dirty and the bathroom was not as clean as I would like. The room they switched us to was nicer - bigger and seemingly cleaner, but the walls were still splattered with something, and the curtain was torn. In the second room, the tv didn’t work the way it was supposed to (no pay per view movies, no connection to phone). Just don’t bother. Stay some place nicer. You’ll be happier in the long run.
Only needed to stay for a few hours between flights but I would not stay again. Room was small and not clean. They had one of those “sanitized” stickers on the door but the bathroom was gross especially the toilet and shower.
Double Room was very small and you could barely fit on the toilet and close the door.
Shuttle was GREAT. Best part of the stay. It runs every half hour (which I think they should have posted somewhere because we missed one by 3 minutes. We would have come down sooner had we known. But it’s super close to the airport so we were still very early for our flight.