Four Points by Sheraton (LAX)

Booked a room at the last minute because I had a change in plans.

They were able to let me check in early so I could take a quick nap before heading out again.

I didn't get her name but the Asian lady in the gift shop was very nice and super helpful, willing stay open for a bit even after she was ready to close for the moment. She's a real lifesaver.

All the staff helped answered my questions and assisted to my needs.



Airport shuttle came in clutch and was able to get me to airport on time.



The next time I'm in Los Angeles, this is definitely one of the first places I'll keep in mind.

Nice place. However some rooms look quite dated. Mine had some bad stains on bathroom baseboard. Strong chemicals smell but not enough to bother me. My wife would not take it though. Food was plentiful and good. Staff was great. Would stay again.

Our flight from LAX was cancelled twice. The airline was unable to get us a room anywhere for the first cancellation due to all being full at our late hour. For the second they accommodated us by providing a room here. From walking in the door we were treated with dignity and respect. Staff truly showed empathy toward our peril, very welcoming. Hotel is very clean, rooms comforting, pillows perfect. All staff was very helpful. Hotel restaurant was fantastic and the bartender was such a pleasure to sit with. Very, very pleased with this business.

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Nice place. However some rooms look quite dated. Mine had some bad stains on bathroom baseboard. Strong chemicals smell but not enough to bother me. My wife would not take it though. Food was plentiful and good. Staff was great. Would stay again.

For the most part, I had a wonderful stay here. The staff is very friendly, helpful, and polite. The atmosphere and food in the restaurant are great. The rooms are clean and spacious. Also, I like the decorations in the lobby. The front desk staff checked me in quickly and even allowed me to check in early! The only reason I can't give the hotel five stars is that I waited for the airport shuttle for 25 minutes, and when he finally arrived, he did not even stop to check if any of the ten people standing to wait for the airport shuttles were waiting for his hotel. He was driving fast when he was approached, so I came forward with luggage in both hands. I couldn't wave my hands and didn't think I needed to anyway, as I thought he would stop. He sped off fast, and I was in shock. So I called the hotel, and they called him right away to have him return. It took him another 15 minutes to return because the traffic at LAX was so bad. So my only suggestion to the hotel is to ensure that the drivers properly stop at every hotel pick-up station at the airport.

I've had a great experience at this hotel. I have to use an ADA room and it's always clean and everything works. Exceptional service from manager Trevor and front desk, particularly Jorge. The lobby restaurant is also nice with a great selection and friendly staff. I've stayed here about four times in the last few weeks and have had a great stay each time.

I have stayed at this location on two (2) separate occasions in 2016 & 2018. I was a Starwood platinum member. Both my stays were on points. The location is convenient. When you land at LAX, there is a shuttle service to the hotel. I used this property to stay on upon my arrival because it is easy to get to and the next day, you can use the shuttle service to pick up your rental at LAX and save on the parking. I also used this property the night before I leave because I can return the rental the night before (again, save one night of parking) and take the shuttle back to the hotel and use the shuttle again in the morning to catch my flight without worrying about traffic or delays. The rooms are clean and basic (you get what you pay for). The staff is friendly. I look forward to visiting this property using the Marriott loyalty program.

When we first pulled up to the hotel, we were pretty disappointed because the outside of the hotel looked pretty run down. Once you step into the lobby though, everything is nicely decorated & kept up. Rooms were clean & quiet.My only complaint is the ridiculously slow check out.

What I expected - 3 star hotel at best, more like a 2.5 star. Room was clean (no smoke smells or bugs), no cleaning service which was fine by us. Rooms are a little old with multiple coats of paint but they weren't bad for the price. Overall would stay again if the price is right & traveling would others - definitely not a place for a single traveler to stay the night.

Staff was friendly and the room was okay. We were caught off guard to find their airport shuttle didn't start until 6 AM which is why we stayed at a hotel near the airport. We had to find alternate transportation. It would have been nice to have these restricted shuttle times on the website at checkout.