Another job interview. A Great establishment for all your shuttle missions.
Terrible. I waited over 30 minutes and saw about 10 The Parking Spot shuttles stop by (not exaggerating), but no Wally Park. Honestly, multiples of almost every other parking lot shuttle even...
Then, I talked to the manager and it just got more embarrassing for them. His main excuse was traffic. Then said i was the first complaint tonight. He even mentioned having a log and implied the shuttles were stopping more frequently than I claimed. I guess I need new glasses?
Check out the yelp reviews. I’m definitely not the first complaint. There’s a clear theme.
I have used lots of parking places and Wally is definitely legit.
-The location is easy and simple to use.
-Valet is located right at the entrance.
-The vans are new and clean.
-The car wash was excellent.
Getting to this location not difficult. Park my car and pick up very quick. My issue after I landed from my return flight waited almost a half hour for the van pickup. Prior visit almost 40 minutes. Will now look at other locations as I noted the competition had a number of vans that went by me 3 or more times while I waited for my pickup.
It was a fine experience. Easy to find - unlike actual LAX parking. There were plenty of open parking spots. $19/day. The shuttle service to the airport was fast. When we got home, it took a long time for a shuttle to get to us. We ended up calling because we had seen literally every other shuttle and the spots shuttle 3 times. They did finally show up. Also, this is not the same shuttle as the Wally park shuttle - a little misleading when waiting for shuttles. Overall, not bad.
My new LAX valet parking. It's out of main parking areas. Excellent service and saved us for spring break week because all other lots were full without reservation.
Reserved a spot, but never used it. 4 phone calls and 3 emails later, complete with proof of parking elsewhere for the exact time period I was charged, and I still have not been reimbursed for this. Why they would pre-charge I have no idea. Use the ParkingSpot. They do not charge until you check out. EXTREMELY upset with the time and effort I've spent trying to work with this company for no resolution. I want my $ back.
Valet parked and informed them my arrival date back and I needed my car charged. Fast forward, its 4 am the day of arrival and I check my car app....my car hasn't been charged. I have 80 miles on reserve and need the full 250 miles battery charged to get home. At 17mi/hr. charging capability it wasnt going to cut it, my vehicle will not be fully charged upon arrival. I called at 4am to let them know my car needs charging and their response is, "your car has been charged." .....No it hasn't my app says otherwise. Needless to say I arrived and complained to Mayra, whom apologized, told me the manager will be contacting me. That never happened to date. I had to go to a supercharger, a total inconvenience. I hope management reads this. My arrival date was April 29, 2018.
I like the fact that there are padded barriers between each parking space to help prevent door dings and there shuttle runs often. It's best to book online in advance for a better deal, otherwise it can get pricey.
BAD MANAGEMENT!!! I had a number of problems at this parking lot. I finally found a manager who was willing to do something about it but he's no longer there. There's no way to call and talk to anyone if you have a problem. They don't answer their phone and they don't reply to voicemails, EVER! There's no way to email anyone and have them answer. They have never responded to an email . Feel free to send an email but no one will answer. I sent several. One time I showed up with a prepaid non-refundable reservation and they told me they didn't have any parking spots and I would have to come back later when they did. This is an airport parking lot and typically people parking in airport parking lots don't have time to "come back later". I finally quit parking here and I park at another lot and pay more because I get reasonable service there and am treated reasonably. This place has a nasty habit of overbooking the reservations and then double parking all over the lot. It's significantly increases your chances of having your car damaged. And with the way they've treated me so far I seriously doubt they're going to help you then. You spend a lot of money on your car I'd recommend parking it somewhere else.