Have waited over an hour called 6 times and have not seen one van come around!! Would not recommend this place to anyone!! Horrible customer service when you call!!! Don't use them!!!!
Wally Park Premier has kind of gone down hill. They still have the Wally Guards, which is why I still go there but they used to drive you to your car on the bus but they don't do that anymore.
We have been using this parking spot for our long term parking needs. If you reserve your spot online you get discount and get in and get out of the parking structure becomes easier. Their online site can be more user friendly but it is a workable interface.
You get a scan code and use that code during your entrance and exit to the parking structure. The space between the cars are reasonable and there is a special driver that prevents your car get scratched.
The shuttle is in first floor and runs frequently to the airport. However, it does not go to arrivals any longer. They pick and drop at departure terminals only.
Valet parking was great - smooth and quick - on the return texted and was picked up within 15 mins plus driver also called in my ticket number so when I arrived car was there waiting a few feet away - I have seen a bunch of negative reviews so just thought I would balance them with mine because everything was smooth, courteous and quick.
We prepaid online for the valet option. When we got their, the barcode would not work. We ended up having to get another ticket. The shuttle was nice and clean, and they have a nice coffee maker. The morning staff was nice. When we returned, our car was not in the valet area. An attendant asked for our ticket number and went back to find our car. He came back much later and asked if we prepaid. I told him yes and he went back for the car again. I went into the office to make sure we were not being double charged and to get a working bar ode to get out. There were a few people ahead of me and they all had complaints for various reasons. While I was in line, our car pulled up. There were about 4 attendants standing around in the valet area. My wife went out to put our luggage in the trunk while I spoke to the desk. The attendants all watched her put the luggage in the car and did not offer to help. As soon as I walked out, one them walked up to open my door hoping for tip. My wife told me that she did all the work. It was a real unorganized messed when we were there. We try a different place next time.
Large safe multi level drop off car park easy to enter & exit.
Best place to leave your car in Los Angeles. It's safe and secure and reasonably priced
Another job interview. A Great establishment for all your shuttle missions.
Terrible. I waited over 30 minutes and saw about 10 The Parking Spot shuttles stop by (not exaggerating), but no Wally Park. Honestly, multiples of almost every other parking lot shuttle even...
Then, I talked to the manager and it just got more embarrassing for them. His main excuse was traffic. Then said i was the first complaint tonight. He even mentioned having a log and implied the shuttles were stopping more frequently than I claimed. I guess I need new glasses?
Check out the yelp reviews. I’m definitely not the first complaint. There’s a clear theme.
I have used lots of parking places and Wally is definitely legit.
-The location is easy and simple to use.
-Valet is located right at the entrance.
-The vans are new and clean.
-The car wash was excellent.
Getting to this location not difficult. Park my car and pick up very quick. My issue after I landed from my return flight waited almost a half hour for the van pickup. Prior visit almost 40 minutes. Will now look at other locations as I noted the competition had a number of vans that went by me 3 or more times while I waited for my pickup.
It was a fine experience. Easy to find - unlike actual LAX parking. There were plenty of open parking spots. $19/day. The shuttle service to the airport was fast. When we got home, it took a long time for a shuttle to get to us. We ended up calling because we had seen literally every other shuttle and the spots shuttle 3 times. They did finally show up. Also, this is not the same shuttle as the Wally park shuttle - a little misleading when waiting for shuttles. Overall, not bad.
My new LAX valet parking. It's out of main parking areas. Excellent service and saved us for spring break week because all other lots were full without reservation.
Reserved a spot, but never used it. 4 phone calls and 3 emails later, complete with proof of parking elsewhere for the exact time period I was charged, and I still have not been reimbursed for this. Why they would pre-charge I have no idea. Use the ParkingSpot. They do not charge until you check out. EXTREMELY upset with the time and effort I've spent trying to work with this company for no resolution. I want my $ back.
Valet parked and informed them my arrival date back and I needed my car charged. Fast forward, its 4 am the day of arrival and I check my car app....my car hasn't been charged. I have 80 miles on reserve and need the full 250 miles battery charged to get home. At 17mi/hr. charging capability it wasnt going to cut it, my vehicle will not be fully charged upon arrival. I called at 4am to let them know my car needs charging and their response is, "your car has been charged." .....No it hasn't my app says otherwise. Needless to say I arrived and complained to Mayra, whom apologized, told me the manager will be contacting me. That never happened to date. I had to go to a supercharger, a total inconvenience. I hope management reads this. My arrival date was April 29, 2018.
I like the fact that there are padded barriers between each parking space to help prevent door dings and there shuttle runs often. It's best to book online in advance for a better deal, otherwise it can get pricey.
BAD MANAGEMENT!!! I had a number of problems at this parking lot. I finally found a manager who was willing to do something about it but he's no longer there. There's no way to call and talk to anyone if you have a problem. They don't answer their phone and they don't reply to voicemails, EVER! There's no way to email anyone and have them answer. They have never responded to an email . Feel free to send an email but no one will answer. I sent several. One time I showed up with a prepaid non-refundable reservation and they told me they didn't have any parking spots and I would have to come back later when they did. This is an airport parking lot and typically people parking in airport parking lots don't have time to "come back later". I finally quit parking here and I park at another lot and pay more because I get reasonable service there and am treated reasonably. This place has a nasty habit of overbooking the reservations and then double parking all over the lot. It's significantly increases your chances of having your car damaged. And with the way they've treated me so far I seriously doubt they're going to help you then. You spend a lot of money on your car I'd recommend parking it somewhere else.