Worst service that my family and I gotten. The woman that helps you in the front was absolutely rude and lazy. Coming from a 20 hr flight a man named Arturo made us circle the whole terminal to search for the shuttle picking us up and we waited 1 hr! He was very lazy making us pick up our bags during arrival into the car while we were very tired and when we were leaving and also wasn't shy to boldly say that he deserved a tip! Worst experience
Drop off and pick up experience was GREAT! All of the staff was so polite and friendly! The drivers were prompt and friendly both taking us and picking us up from LAX! Our car was waiting for us when we arrived it was wonderful! 5 Star service all around! Great price, GREAT service!
I wouldn’t not even give them one star.Are Car was vandalized while we where on are trip visiting our son Stationed in Alaska.They said a women broke into are car.Acting police officer said there was no sign of forced entry.So they did not lock are car.This person broke off the inside rear view mirror and cracked are windshield and was living in are car.VIP did not own up to being at fault.We Have never had a problem leaving are car for a week with other parking lots.VIP is poorly run very Shady business.We Left are car on July 29-August 7th 2019 😡😡
I'm really glad that I found this place and I plan to use them from now on. I cannot think of one negative. The service was excellent. The staff were very helpful and cheerful and upbeat. For instance this week, (April 2019)My flight arrived back from Peru and after I retrieved my luggage, I called for pickup, and they answered the phone and said a van would pick me up. They did and the driver was happy to be of service, loaded the bags and dropped me at the facility. My car was right there waiting for me and I took off. Much cheaper than what I used to pay at a lousy place. Keep up the good work, and thanks for removing my parking stress.
Very poor directions finding the parking lot. I followed the signs and when I got there they told me it was the wrong place so I had to go to a different car place close by and they said that was the right address that I went to previously. So I went back and then waited there in the rain for a shuttle for 15 minutes but they didn’t arrive, so I began walking to find an Uber, and as I was leaving the parking lot the shuttle came, I assumed because there was no sign on the white van.
Upon arrival and calling the number for the shuttle service, the man was very frustrated with finding where I was. It was easy, terminal B arrivals. I tried to be as specific with him as possible. When I got into the van, he slammed the door and sped off, wrecklessky driving. Once we arrived, he got out, slammed the door again, didn’t open my door to help with my luggage, and proceeded to yell at me and verbally harass me, which I got on video. I walked away to my car, and drove over to him to tell him how rude and angry he had been towards a girl traveling alone who’d done nothing wrong, and he proceeded to act in anger and kick my car door, which now has a massive dent in it causing me thousands worth of damage.
I’ve never had such a terrible experience, and I’ve never been treated so poorly for something I caused no harm to. Please, do not use this company. Wally’s is so much better.
Had the BEST parking experience with VRC (November 9-16). All of their staff are amazing and they were SO quick to drop me off and pick me up from the airport! I will park with them every time! Shout out to Arturo the driver, so caring and awesome! Thanks everyone! - Shaily
VRC is a great place. They took us in when all the other lots in Los Angeles were claiming to be too full over the Holiday weekend. Great service and reasonable prices. We will definitely use them again.