Their prices were more reasonable than others nearby. I only had to wait about 15 minutes for a shuttle to take us to the airport. They have a sofa by the entrance but it looked so nasty I was afraid to sit on it. Coming back, I was able to track the shuttle with the Ride Systems app. Again I had to wait about 15 minutes for the shuttle. On checking out, they charged me a $3 over limit fee for going over my allowed time. I disagree but I went ahead and paid it. This place is basically a no frills place to store your vehicle while you are away.
Location is good but a lot of times only 1 shuttle running which can take up to 1 hr for pick up. Staff is ok but there’s little concern for wait times. You get what you pay for so I park here knowing that getting out can be long but I always plan that I don’t have anything that day. If I know I have to get somewhere I always pick another location.
HORRIBLE!!!! Over sold parking spaces, I had to valet which I NEVER do because I had a car stolen once. They were rude! The manager left for the day at noon! No phone number to contact someone other than the rude Hispanic women who seemed too full of herself to actually help me. It all started when I called to help with directions. Rude on the phone very unhelpful. My advice - DO NOT BE SUCKERED INTO CHEAP PARKING - there is always a price to pay!!!!!
THIS PLACE LOST MY CAR KEY. I give this place 1 star so I can post this but in reality I give it 0 stars. This was the first time that I used one of these services for my car when I was traveling. I never thought in my life something like this would happen but this place LOST MY CAR KEY. Yes, they lost my car key. How could a place like this do that when THAT IS THEIR JOB. They have to keep track of all these keys for cars and they lost mine. As well as they moved my car the day I arrived down so they had my key and then they lost it. They said that someone might have TAKEN MY KEY. What do you mean! Why would someone do that. So I ended up having to wait about 2 HOURS for a locksmith to come and make a copy of my key so I could go home which was 1 hour away. NEVER AGAIN WILL I COME HERE. The manager also didn't come to his job to deal with it, I had to handle it on the phone with him. That's ridiculous. At least own up to your workers mistakes and come handle the problem in person. The locksmith was also so rude to me and treated this issue as such an inconvenience. Maybe if the place didn't LOSE MY KEY. I would have given this place 5 stars but now they get 0 stars. Don't come here, yes the price is cheap but there is a reason and that's because the workers don't care and they really don't care if they lose your key or they might take it home for some stupid reason. I got a refund thank god but that also took a long time that's very annoying as well. Chose a place that has a higher price for a better experience.
I too am surprised at the bad reviews of this place. I had a great experience recently and prefer this parking service over others. I left my car here from 04-25-19/04-29-19. Not a single scratch on my vehicle, and nothing was tampered with on the inside of my vehicle. I checked my mileage before and after leaving it there, and it was exactly the same number, meaning they only drove it through their parking lot and nowhere else. The staff was super friendly and helpful. Their shuttles were on time and were close together, making it easy to get to and from the airport in good time. Great affordable pricing, and friendly staff, I even gave them some tip$. Guys, I had a great experience, and would do it all over again, in fact this will be the one I choose from now on, as I have tried others in the past and wasn't too pleased with their shuttle service. But this place had great shuttle service, and their shuttles are also clean and well maintained, I am very pleased and satisfied. The only reason for the 4 star is because their entrance machine wasn't friendly when I was trying to enter the gate, it made me hold back a couple of cars, but once it finally read my QR code on my phone, it let me through and everything was fine. They even have free valet upon arriving. Thank you 105!!!