9700 Bellanca Ave , Los Angeles, CALIFORNIA, UNITED STATES OF AMERICA
My new LAX valet parking. It's out of main parking areas. Excellent service and saved us for spring break week because all other lots were full without reservation.
I like the fact that there are padded barriers between each parking space to help prevent door dings and there shuttle runs often. It's best to book online in advance for a better deal, otherwise it can get pricey.
Valet parked and informed them my arrival date back and I needed my car charged. Fast forward, its 4 am the day of arrival and I check my car app....my car hasn't been charged. I have 80 miles on reserve and need the full 250 miles battery charged to get home. At 17mi/hr. charging capability it wasnt going to cut it, my vehicle will not be fully charged upon arrival. I called at 4am to let them know my car needs charging and their response is, "your car has been charged." .....No it hasn't my app says otherwise. Needless to say I arrived and complained to Mayra, whom apologized, told me the manager will be contacting me. That never happened to date. I had to go to a supercharger, a total inconvenience. I hope management reads this. My arrival date was April 29, 2018. Model X
BAD MANAGEMENT!!! I had a number of problems at this parking lot. I finally found a manager who was willing to do something about it but he's no longer there. There's no way to call and talk to anyone if you have a problem. They don't answer their phone and they don't reply to voicemails, EVER! There's no way to email anyone and have them answer. They have never responded to an email . Feel free to send an email but no one will answer. I sent several. One time I showed up with a prepaid non-refundable reservation and they told me they didn't have any parking spots and I would have to come back later when they did. This is an airport parking lot and typically people parking in airport parking lots don't have time to "come back later". I finally quit parking here and I park at another lot and pay more because I get reasonable service there and am treated reasonably. This place has a nasty habit of overbooking the reservations and then double parking all over the lot. It's significantly increases your chances of having your car damaged. And with the way they've treated me so far I seriously doubt they're going to help you then. You spend a lot of money on your car I'd recommend parking it somewhere else.
Reserved a spot, but never used it. 4 phone calls and 3 emails later, complete with proof of parking elsewhere for the exact time period I was charged, and I still have not been reimbursed for this. Why they would pre-charge I have no idea. Use the ParkingSpot. They do not charge until you check out. EXTREMELY upset with the time and effort I've spent trying to work with this company for no resolution. I want my $ back.