Hometowne Studios by Red Roof

Hometowne Studios by Red Roof

$6.00 / day
1 2 3 4 5
Average
0 miles from SEA
25104 Pacific Hwy S, Kent, WA, US

Overview

2.9
Average

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Address
25104 Pacific Hwy S, Kent, WA, US
Google Map
Hometowne Studios by Red Roof
1 2 3 4 5
Average
25104 Pacific Hwy S, Kent, WA, US

Amenities

  • Self Parking
  • Outdoor parking
  • Free shuttle

Google Reviews

2.9
Average
1 2 3 4 5
(Based on 245 reviews)
Mochi Cakes
1 2 3 4 5
0 stars if I could. The faucet in the kitchen did not work at all and continued to spew water even when turned off, the shower would not stay hot or even warm, the whole room (even though it was non-smoking) smelled like smoke and had MULTIPLE cigarette burns in the sheets, there was homeless people clearly on drugs everywhere outside, the air conditioning does not stay on for longer than 10 minutes without turning itself off, there was rust all along the shelves touching the clean towels, the toilet would not stop continuously flushing by itself, there was mold everywhere in the bathroom as well as a huge crack in the ceiling, there was cigarettes and ashtrays everywhere along the walkway to the room, and our upstairs neighbors would not stop viciously stomping and jumping on the floor ALL night, when we complained to the front desk about the noise the upstairs people only got louder and started to blast music. When we asked for a refund and even checked out days early the front desk refused to give us a refund. Horrible establishment, I would not stay here again if I was paid to.
Luke
1 2 3 4 5
The vinyl floor of the room was sticky and dirty, looked as if drinks were spilled but never cleaned up. There was a nickel in the bed and cigarette burns in the sheets. The pillows were quite nasty. We tried to use the laundry room to wash the sheets, but it only takes quarters despite having card readers. Neither the front desk nor the Fred Meyer's had quarters due to the national shortage. So we were stuck with sleeping on a coverless bed after we mopped the room. On our walk to Fred Meyer's, we ran into a male sitting in the hotel stairwell preparing a crack pipe, also noticing a sheet of burnt aluminum foil in another part of the stairwell. All in a night's stay at Red Roof's finest.
Mer Jackson
1 2 3 4 5
Within 5 minutes of me checking in I was asked if I wanted to buy meth. Was there over the weekend and while walking around with my service animal I found burnt foils and needle caps. I checked out Monday morning and had to be to work at 11:30, they emailed me a receipt and kept $20 for a late checkout. I was off the property by 11:05 and wasn't in the room past 11. When I called the manager she hung up on me and said I was there till 12, crazy I was clocked into my job at 11:30. I definitely do not recommend staying here unless drugs are what you’re looking for. The walls inside are disgusting, they’ve never been cleaned stained yellow and brown. Total scam, the “manager” is probably just pocketing the money smh
Emily Sanchez
1 2 3 4 5
Floors are filthy, no consistent hot water, no laundry, and best of all, the stairs smell like urine. We had a two bed studio and one of the beds was broken. Not to mention the burn marks in the blankets. There’s not a single good thing I have to say about this place. This establishment should not be open under the conditions it’s in. Just go to a motel 6. You will probably have a better experience there.
Devani Blankenship
1 2 3 4 5
The grounds were absolutely disgusting. Human feces and urine in the stairwells, homeless people staying in the stairwells doing drugs, the rest of the grounds had garbage all over the place. I don't recommend this place for anyone.
Calvin Jones
1 2 3 4 5
No maid service is bi-weekly. No towel exchange. No free coffee, and no coffee makers or toaster in the kitchen. Good location for food nearby. No frills.
Ashleyv Quill
1 2 3 4 5
Well we wanted a 2 bed room we made a reservation for it they accept it and then 5 hrs later called and told us that they don't have a 2 bed that they only have one. And then put us in a room 4 rooms down from an empty room with 2 beds. Other then that it's okay nothing really nice only showers no baths
Martin Hinds
1 2 3 4 5
On another note for what you get in quality of room put the one and a half inch gaps under the door doors to the outside you pay too much for him price in my opinion but the staff was nice. Although a very large facility much larger than their pictures would have you believe it is really a gigantic motel. Upon arriving there was a 100 or 150 I can't remember for sure deposit of which they would not accept cash by card only however we did finally get in our room by moving and getting money to the right card checked in only to find out upon check out that they do accept cash deposit
Cameron Ruba
1 2 3 4 5
I would give .2 of a star if possible. The first room that we were put in had dirt all over the hardwood floor and dried toothpaste on the bathroom sink, with no bedding whatsoever. Upon telling the front desk that I wanted a refund, I got given a different room which had a soaked floor from them pressure spraying the outside walkway without weather stripping on the front door. On top of that, the toilet had a 1 cm thick line of black mold around the rim. A hassle and a half later, my refund is pending. On top of that, the overall attitude of the staff through this situation was completely indifferent without surprise or shock about the room conditions. In my honest opinion, save yourself the hassle and don't waste your time or money looking for a room here.
Cheyenne Carpenter
1 2 3 4 5
this place was nasty! I literally had to scrub out the freezer and fridge in the room the shower as well. under the sink was even worse! we only stayed because the room was non refundable and had no other money eye to go somewhere else. Also has a lot of Drug activity in the parkinglot literally the worse place I have stayed in!!
Abel Garcia leon
1 2 3 4 5
It's a great place to stay, nice friendly people. Don't bother you
Jennell Meadows
1 2 3 4 5
I love this Motel it has the cleanest Motel I've ever seen that is like a small apartment thank you guys so much I had such a good rest while I was there cuz I was mainly there to sleep.
Al Navarro
1 2 3 4 5
Photos did not give a realistic picture of this hotel. More on the shabby, run down side. And some of the guests are questionable. And guests with pets, don't pick up after them so you have watch where you step on the way to your car.
Louise Mary Lee
1 2 3 4 5
It okay place to stay. But really need to get some of the information on website and booking.com and few other placez. Because we was stayn at this plave for couple weekz already and when went in to pay for our 3rd week we was asked to leave for 24hrz & check back in day after. And not sure if anyone else ever hear of this because when had 2 call booking.com and explain to them that we had to leave and have them cancel our reservation they said it was weird too. But we got it taken care of & told them to tell this place to update all websites and placez that book for them.
Trisha Rottach
1 2 3 4 5
This place is awful! My family and I have spent thousands of dollars to stay here for the past 8 months and 6 out of those 8 months they have called us or knocked on our door 3 days early and made us pay extra money saying its time to checkout. Even after I showed them my receipts with the checkout day, they say my reciept doesnt matter and that I have to pay or get out. To me that is so unprofessional, like why give me a reciept if you arent going to honor it. We will no longer stay in this hotel.
Jeff Meek
1 2 3 4 5
Thought it was a good place to stay at first but found out otherwise the next day. We were doing business in Tacoma the next morning and phoned the front desk to let them know we would be staying another night. I asked could they please just charge the card. My girlfriends adult son was still at the room asleep he had just arrived from Virginia trying to recover from a very long bus ride. I was informed that we just needed to come check in at the front desk when we arrived back. When we returned to the hotel we were stunned to find out that they had kicked her son out fifteen minutes before check out despite me calling and making arrangements. Cold not knowing anyone or where he even was he was then asked to leave the premises even went as far to call police cause he didn't know what to do. Sitting there crying as the police drove up they took one look at him and kept in driving. Luckily we found him standing outside of Fred meters just down the street. In top of that they threw away $40 worth of groceries. It was then said to me by the manager mind you that she never took my call that I was lying. So I show her my phone that i had called but it wasn't her that I spoke to. She was certain that I did not call cause she had been the only one there answering phones. This lady who is the manager at the Hometowne suites by red roof is extremely rude and very unprofessional. Seemed to be drug activity during the night and we were even approached by other guests trying g to sell us drugs. Grounds were not clean whatsoever considering the amount of maintenance people that seemed to be working there. We never stay at a place that will go to the extremes they did to throw a guest out in the cold and not care one bit. I recommend you avoid this place at all cost.
Not Sharon
1 2 3 4 5
The room smelled horrible.we called front desk to ask for diff. Room Lady at the counter was very short with me and said she couldnt do anything about it until next day we said ok but then called her boss to complain about our complaint as if we had done something wrong by asking for a cleaner room. Thats just rude
Lacey Jenson
1 2 3 4 5
Horrible communication between shifts . and the lady that works day shift front desk is by far the rudest person I've ever met. I am amazed she still has a job I have never given her one bit of trouble nor has my husband, and she has been nasty every time I have came in and had to ask for something or a question would not recommend this place take anybody I was treated as if I was a lowlife. I actually have class and respect for others.. I was charged a $20 after checkout fee due to lack of communication between shifts only paid for one night when I had reserved it for two when I tried to show her my paper she refused to look and was very disrespectful I have to speak to a manager on several different occasions and still have not been able to meet with. Him . definitely won't. Be back after this stay ..
Noona _JJ.12.07
1 2 3 4 5
I checked in yesterday October 9th for a week. We left today October 10th to go get my brakes fixed. I leave my very well mannered and very responsible 13 yr old daughter in the rm. She litterly pulled a plug from where the lamps are between the two beds. The plug sparked and made our room go dark. My daughter emediately called me I called the office the front desk Alexa she said she would announce her nameuppon entry to the rm. Well I get home my daughter is stillin dark and they took our 150.00 deposite to move to another rm. Stating my daughter vandalized there property. Please don't come here they will take you deposite for what I know is something that is there problem. There making me pay for my daughter unplugging a plug
Eloise Adams
1 2 3 4 5
I honestly wish I never wasted my money here. I paid for a week in advance and then when I got there the front desk lady was rude and very pushy. Like she was in a hurry to get me out of there. Could hear the manager in the back cussing up a storm. These people don’t know anything about customer service. Then the room I’m in is absolutely disgusting. 0 out of 10 recommend
mariah hays
1 2 3 4 5
Management came into my room like they had something to prove, or like they were bounty hunters. They were rude and had absolutely no respect for me or my privacy.
mariah hays
1 2 3 4 5
Management came into my room like they had something to prove, or like they were bounty hunters. They were rude and had absolutely no respect for me or my privacy.
Danielle Peart
1 2 3 4 5
No stairs. 1 elevator. 1 towel for 2 people to use.
David Levy
1 2 3 4 5
there are bad elements staying here. the security guard hangs out with drunks and noone enforces the mask rules. I guess for what it is its ok. it could be much better. the police come every other day
Ed Sangston
1 2 3 4 5
I stayed for a week housekeeping was nonexistent could only get towels one time front desk staff were horrible I would not recommend this place to anyone the only good thing about this place was the security guard tried to keep the place decent
Jessica Garza
1 2 3 4 5
Great rooms at a reasonable price. Also feel like its home away from home. Every room has a small kitchen for cozy cook in nights.
easy money mobile 150th
1 2 3 4 5
This place is beautiful now because the GM they have right now his a good man and being alot of change right now he clean out all the crack head now the place is so nice thanks to GM Dane
Desiree Carter
1 2 3 4 5
Ever since the new management took over this place has turned around so much. It is so peaceful here now and I just love being able to walk around and greet friendly staff, and the night security is a major plus. Family, friends or business the accommodations are excellent with more than fair pricing. Thank you to all the new staff for turning this place around and making it better for our family and business.
Gabriella Knight
1 2 3 4 5
In the deep of kent. BUT is basically like an apartment. Staff is nice and friendly. And was a place to stay for a few people during covid 19
Charlee Miller
1 2 3 4 5
Was there for a friend but seems like it was a comfy cozy and clean place to stay..I wouldn't recommend for long term though unless you were trying to pick a few pennies.
Rochelle Brown
1 2 3 4 5
The room was clean. That's about the only upside here. The people who live here hang out in the parking lot and smoke on the balconies despite the no smoking policy. They didn't collect trash at all the entire week we were there despite only having one small trash can in the room. The residents leave their trash all over the place. So if you don't plan on spending much time in the room then this place is fine for the money.
Samy N
1 2 3 4 5
I really wish I would have read the reviews before I checked in, I used the stair Someone had peed in the corridor! I could not help myself vomiting .. The door was dirty and when I entered the room there was a musty smell and the bed was screaming and the smell of urine, when I lifted the cover I found on the bed yellow stains .. A useful brief not to go to that hotel, it is dangerous and the people also seem to be beggars and drugs. I received the key at five o'clock I returned the key at five and ten minutes .. There is no soap and the place is not suitable for dogs
Anna Marie Brown
1 2 3 4 5
The new management is really turning the place around! The bad crowd that use to hang out there and the drug sales have both basically stopped completely! Big plus that staff is so friendly and helpful too
kristine wiles
1 2 3 4 5
Everyone that works there is very nice!!! THE PROBLEM IS THAT AS OF TUESDAY THE 17TH OF MARCH THEY WILL NOT PROVIDE CLEAN SHEETS ,CLEAN TOWELS,OR TOILET PAPER. WE PAY A LITTLE OVER $2000 A MONTH.THIS IS MY ONLY COMPLAINT!!!
Francisco Rojas
1 2 3 4 5
All was good but they just let Anyone rent there. And this One Person who rents a room there starts trouble just to start just to cause problems for people. And if she reads this she'll know that it's her I'm talking about. Maggot
jerieet Black Crow
1 2 3 4 5
Horrible. Rooms were a mess water all over the floors in our room. Neigh bbn ors were up all thru the night arguing and fighting about drugs. Location sucks but you get what you paid for.
Kim Palmer
1 2 3 4 5
Nice place :-) . I did have to plunger my own toilet, but the room was clean, and is next door to a very nice grocery store. It's more meant for extended stay. Full kitchen.
Antonio Perez
1 2 3 4 5
I came to this hotel with my wife and 2 kids. We we're attending a funeral for my father. The Asian lady at the front desk acted as if she didn't know what was going on. She just kept saying to someone else in the lobby that she wanted to go back and watch videos. After 20 minutes of listening to her Tell us to just book our room online and that she cant take a cash payment I decided this is NOT the type of establishment that i want my family to stay at. She was rude, condescending, cold and acted as if she didnt want is staying there anyway. She was loud and very disrespectful to my wife and I IN FRONT OF OUR CHILDREN! I will be filing a formal complaint with RedRoof. I have never been so embarrassed in my life. Nor have I ever been as disrespected by a hotel as I have now.
Adrian D. Lauran
1 2 3 4 5
Fair price for the offer. If you travel and want a reasonable price, this is the place. Pay attention to where you park your car, though.
Heidi Owens
1 2 3 4 5
This place was clean have a decent pet area and make sure all guests with pet follow the rules on where the animals go
Isaiah Hall
1 2 3 4 5
Affordable clean rooms and great staff!
Brian Sicha
1 2 3 4 5
There are many types of guests who frequent this type of establishment. I happen to be a professional and travel quite a bit. From the first phone call to Check-in, Terrance handled my reservation. I was running late and September then picked up my problem. I have had nothing but a great visit with more than courteous staff. Miss Donna has been super pleasant with me and my family as we are relocating. More than willing to point out points of interest, helps us with the local activities, and guide us in the right direction wherever we may be going. Professionals all the way from the maid staff to the front desk 100% delightful and easy to deal with. 5 stars is not enough. If your in need of an extended stay, and in the Kent area this is the place to stay. Thumbs up Miss Donna, September and Terrance and the rest of the staff! One truly happy guest!
إليانا إيماني Elaina Imani
1 2 3 4 5
We drove across the state for a job, and stayed for two weeks. The worst place we’ve ever seen.



The room was absolutely filthy. Crumbs on the bed, stains on the bedding, cigarette holes on the comforter, dog hair, dog bones under the bed, dirty floors and counter tops, damaged furniture, and the list goes on.



Due to the circumstances, we were committed to the place for the time of the reservation. The biggest regret.



The staff were very unprofessional. No class.



People of questionable character can be seen standing around, especially at the corner of the property. If it were the last place on earth to rest, we wouldn’t return.



It was terrible.
إليانا إيماني Elaina Imani
1 2 3 4 5
We drove across the state for a job, and stayed for two weeks. The worst place we’ve ever seen.



The room was absolutely filthy. Crumbs on the bed, stains on the bedding, cigarette holes on the comforter, dog hair, dog bones under the bed, dirty floors and counter tops, damaged furniture, and the list goes on.



Due to the circumstances, we were committed to the place for the time of the reservation. The biggest regret.



The staff was very unprofessional.



People of questionable character can be seen standing around, especially at the corner of the property. If it were the last place on earth to rest, we wouldn’t return.



It was terrible.
Jeff Sickler
1 2 3 4 5
Check in was a hassle. Got to our rooms, one of the rooms had no sheets, no blankets and no pillows. Instead of staff bringing them to us they made us carry all of the stuff around the building and set the bed ourselves. In my other room we found 2 roaches (obviously if you find 2 there's probably loads more hiding). The person in charge told us they wouldnt refund us but that we could just change rooms. Then, that same person told us if it were them they wouldnt dare sleep in the rooms after that (uh yet you're not allowing us a refund so we can find a safer place). Please save your money and time and stay somewhere else!
Cass Rae
1 2 3 4 5
The hotel was a great choice for a cost effective option in Kent, WA. The staff at the front desk (GM Ms. Donna) was very inviting and in a positive mood upon arrival considering it was pretty late in the evening. When the issue arose, which would be the one and only reason I was considering never returning to this property in this lifetime or 10,000 afterwards, the staff was extremely resilient and surprisingly cooperative (to the best of their ability) when having to be subjected with my overwhelmingly unfortunate circumstances in trying to find a resolution. Because of their professionalism and cooperative effort to reach a resolution or solution to my problem it's the saving grace that would make me return in a heartbeat. If you've ever dealt with Hotel staff in the front desk before you know how difficult it can be to find some kind of human inside behind the nametag and uniform. This staff here is the Michael Jordan of hotel concierge and I just wanted them and the rest of the world to know it. Thank you, Donna and Terrence, for your help with my situation.
Geary Krueger
1 2 3 4 5
It's an adequate, tho bare bones low budget room with comfy bed and a kitchenette.
Laura Reynolds
1 2 3 4 5
I am filing a complaint against this motel, because whilst booking a reservation, the hostess told me there were no rooms. However, my family were able to book a room. Granted this is a sub-par motel, where I always had to clean my room, and had to supply my own blankets, comforters...I have 1076 loyalty points, and want to cash them in. I will be filing complaints with the BBB, Consumer Affairs, and FTC.
Mark Santos
1 2 3 4 5
I have stayed here before many times. The rooms were always dirty, but i kept coming back because of cheap prices. This time 10/26/2019 there was new employee, the gentlemen that clean my room is beyond friendly and so helpful. Room was extremely clean. Unfortunately I forgot his name, he was thin build and looked hispanic. I was hoping to see him today again 10/27/2019 sad to find out his working thru some agency and is not an actual hotel employee.
Kip Sears
1 2 3 4 5
Paid for 3 nights $348 for my girl and I. I had to work long hours in Everett so I didn't use the room. My girl was so discussed and frightened she had a friend come to stay with her while I worked. Two days after checkout the hotel added an additional $400 charge to my card. No explanation. That's fraudulent and thievery.

I will be perusing this further until I get my $400 back.

Also, toilet was plugged and no plunger. Office was closed. Dead bugs found in the bedding. They slept in their clothes.

Discusting place.
Jenn .c
1 2 3 4 5
-10 stars if possible! Worst place! Before we checked in cops were all over, tried to cancel as my kids were scared, they wouldn't let us. Went in the room that smelt like pee, had sticky walls and no shower curtain. Parents screaming at kids as they went to different rooms (they must live there). We did not feel comfortable so canceled and left. I think I deserve my money back but they refused to refund me so my family could go to another hotel and feel safe
Monica Medrano
1 2 3 4 5
The new management is on top of things!! So much quieter. More pleasant atmosphere. Not afraid to sit outside at night. Thanks to Miss Donna and Bonnie. I truly appreciate everything!
Empress Joshetts Magickal Kingdom
1 2 3 4 5
It's not worth the money, no privacy, management and staff tenant who live at hotel intermix, more run like a shelter Dirty, smells, have been completely rude and disrespect to guest unless in the clique with management. No professionalism, reeks of urine, towels are dirty and never enough. They should invest into their employees and property. Employees are great!!! General Manager could use a hug and dose of love. A place filled with sadness. ZERO STARS
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