Although the visit was an unscheduled stop during a delayed flight, the hotel was nice to stay at owing to the professional, efficient and pleasant staff. Rooms were comfortable, and the restaurant served good food. Wouldn't mind having more unscheduled stops there.
Wish they had option where I could give them 0 stars I will not book this hotel again. Worst hotel ever. The price is not worth what I paid for. No complimentary breakfast and dinner is pricey because the food doesn’t even taste good. Some of the “clean” plates in the breakfast aren’t even clean, some still have food stuck on there. We waited for the shuttle outside in the cold for over 40 minutes, with my kids The first room we booked had the door lock broken so anyone could’ve easily gotten in. We requested another room and that room’s heater was broken as well. The beds are too small, full size to be exact. We’ve stayed at hotels where we’ve paid less than this and they’re 10 times better. Not worth the price
Old building. Not so fancy like other luxury hotel. But okay. Shuttle service good. Food great. Lift is noisy. i can give 3 star only.
Excellent hotel. Sleep quality was good. Good food at restaurant for lunch and dinner with their special dish. Breakfast had nice varieties.
The usual cheap hotel by the airport. Big, clean room, staff polite and helpful. Dinner in restaurant was a buffet with few options of cheap food. Taste was ok. Hotel is dated and could use some modern upgrades. Overall..not bad
Asides from the great service and friendly staff, there is nothing good about this place. If your airlines put you here due to flight cancelation then there is nothing you can do and you can click back. But if you have a choice, try the other few hotels in the area.
Carpet is dirty and even damp in some areas. Bedsheets felt like they were never washed. There is strong mildew or damp smell that could not be rid off even by opening the window.
I could not change my room because it was fully booked due to several flights cancelation that day but thankfully only had to stay one short night.
Your experience may vary but yours could be like mine. Avoid if you can.
Awesome Hotel! This hotel is Clean and great to have a long stay. Staff and front desk hotel restaurant has great people working with a smile on the way to help you with anything under the sun. Great location and your restaurant Food beverage Manager meets you with smiles and concern about your meal and how she can help. Just a great place to stay.
Weirdly no coffee cups in the room. No coffee anywhere outside of the room — not great for when you wake up before your significant other.
The staff outside of the front desk was pretty nice! I had a conversation with the bellhop and with a random maintenance guy that were both pretty good. Front desk just kind of looked like they didn’t want to be there. Maybe I’m just not used to New York attitudes.
The final — and to me most convincing point is this; we stayed at the JFK Holiday Inn Express the night before and it beats this place in every category. They had the friendliest people, better rooms, better lounges, better free amenities, and were cheaper too! This place is fine, but it’s certainly not better than that.
Easy to get to off the highway & short ride to JFK. Perfect for an overnight stay before an early flight. Good bar, decent restaurant. The valet parking staff was awesome. Used spothero app and had no issues leaving our car there while out of town. Quick shuttle return from JFK as well.
The room was all right with few accessories and facilities. The food was very good. It's proximity to the airport and accessibility by air train make it a reasonable option.