I was majorly disappointed in my recent experience. Ahead of arriving we had booked a room with king bed for $97.45. I never received a confirmation email and tried to follow up with a front desk agent and had several frustrating conversations trying to confirm the reservation. In addition, I inquired about whether my uncle would be able to drop off my car and leave the key with a front desk agent ahead of my arrival and was told it would be fine. When we arrived (at 11pm with our 4month old), the front desk agent charged me $100.87 for the room with no explanation as to the pay discrepancy. The room was not a king, but rather two double beds- I was very upset that no one had informed us of the room change. The front desk agent was clearly over his head, had a long line of people with issues he was unable to help and had limited communication skills due to a language barrier. He told us he did not have the keys to my car even though the car was there. If I did not have a Bluetooth tracking device for my keys I’m not sure how we would have resolved the issue. On top of all of this the hotel’s location, next to an active nightclub, did not make me feel safe and the broken deadbolt lock on the door was unacceptable. Conditions were so poor that rather than stay, we promptly checked out and made the 4 hour drive home rather than stay the night. For the price and location my expectations were not high, and even so I was extremely disappointed in the lack of customer service, poor communication regarding changes to my reservation, and the condition of the room which I felt was unsafe.
The location near airport is OK
You should communicate more with the customer.
The shuttle service at Newark was very late and the people at your hotel not very pleasant. Had to phone many times before the shuttle came to airport more than 1 hour later. Should improve the customer relationship.
Room was clean! No bed bugs! No bugs! Wash cloths & towels were clean, Front desk was nice & helpful. Plenty of 0$ delivery fee, cheap food places to order from on under uber eats, Free parking I believe, Ac worked, room had no smell, TV channels are definitely a bonus! It was quiet, no disturbance. GOOD PRICE ON THE RIGHT BOOKING WEBSITE. Will be visiting again💁🏽♀️
My room was ok, the AC worked, it was clean, but the floor was a little sticky but overall it was fine. I was stranded in Newark due to flight cancellation so I was happy to have a room, but found the inflated rates a little annoying. A few things that would have made it better:
1. The door was not easy to lock and I had to fight with it to make it close. I wish there had been an additional security lock option on the door when I was ready for bed. I ended up pushing the desk in front of it to feel more secure.
2. The airport shuttle in the morning was not on schedule. I was told every 15 min starting on the hour. I went down at 6:08 for the 6:15 and the shuttle did not leave until nearly 6:30.
3. When I checked in I was not given any information about food. I had been on a plane for over 11 hrs (3 of them sitting on the tarmac) and I was hungry. I found information in the room, but the service was going to take about an hour. I used Google to find food nearby but it would have been very nice if at check-in I was provided with some options for a weary and hungry traveler.
I knew Motel 6 was a budget hotel but didn't expect it was this bad. Building very old, decrepit, a bad smell everywhere which I have wasn't sure if it was inside or outside the building or both, had to go outside to access each block of rooms which was fun in the rain... . Hotel not clean where you're afraid to put your stuff down anywhere. Carpet torn, room, bed, sheets etc. smelled. Window unit AC Which I haven't seen used for 30 years and read very loud but did cool the room. TV didn't work etc. Staff were nice especially considering they didn't have much to work with and the airport shuttle got me there and back in reasonable time as well.