10 to 15 minute wait for the shuttle when we dropped off the car when we were departing Orlando was reasonable. Upon arrival back in Orlando we got picked up within 5 minutes. Both drivers were fast and efficient. They loaded and unloaded bags from the shuttle. The only oddity was the dungeon styled restroom. Little too much black for my taste. On the "bright" side, pun intended, the plumbing was functional.
Good things: Polite, safe, good price and convenient. Bad things: shuttles don’t run nearly as often as shuttles from other lots and there is quite a wait to retrieve your car. Think they need a few more employees to make it efficient.
Waited 30+ minutes for pick up, when the van finally arrived, I was told it was full... once I got back to the parking lot, I was not only double charged and then refunded a partial payment, I was told that the "computer states customer has keys". I assured the team that I did not have my keys and that they did, but that game lasted over 2 hours while I waited. After emptying my bags and continuing to tell them that I in fact did not have my keys, I was given a rental to take home. I live almost 2 hours away. It took another 2 days for my car keys to reappear (confirming that I did not have them all along), and for my car to be returned to me. I was then told I would get a full refund for all the troubles, but that has yet to happen. The staff were kind and helpful during all of this, but the reality is, they have one job. Park your car. Keep the keys safe and get you to and from the airport. Virtually every single one of those things failed. First and last time I use them.
Amazing. Drive in and they’ll take care of you. Land, text to the number they already provide you with and voila, done.
UPDATE- 6/16/19, as much as I loved this place in my past experiences, not so much today. The shuttle service needs work. Drivers are great, but waited 40+ minutes for a shuttle to arrive after flying overnight for 13 hours. Not a great experience. I called customer service and there was a recording that looped at least 12 times before being answered by a human being. This place needs new management. Perhaps it has grown too fast and their operations has not been upgraded to meet their demand. Let’s see if our car is ready. I’ll edit if it is not ready.
My hubby and I were flying out of Orlando (we don't live there) and would be gone more than a week. Friend and family work schedules conflicted making transportation to the airport an issue. My husband researched everything from Uber to rentals both had rates we felt were unreasonable. So the next option was to drive and pay for parking. Airport parking is horribly expensive! So the search continued. My hubby found Omni airport parking via Way.com. A coworker had used the company so we decided to try them. We are very pleased! Check in is prompt, transfer to and from airport quick. Our car was well cared for and our wallet was no battered! Thanks Omni!