The level of service by all of the employees is actually shocking. It’s outstanding. Seems like the type of service you’d get at a 5 star resort.
Hard to believe this hotel doesn’t cost more because every single employee seems like the pick of the crop. Every employee is smiling and offering to help.
This type of service doesn’t just happen by chance. Kudo’s to the management because this only happens from the top down.
Decent hotel and very close to the airport. I stayed in a suite that was a bit tightly packed but very nice. Great meeting spaces for small groups. Friendly and helpful staff. I would definitely come back next time I'm in Chicago.
Not there long enough to complain. Missed a connecting flight and got a room. Staff were great. Great shower water pressure this morning.
Our flight was late so we missed our connecting flight back home. The airport gave us some vouchers for us to stay here. The staff could not have been any more welcoming, kind, and helpful for us even providing us with some free toothbrushes. Thank you so much for your wonderful hospitality!!!
Omar was very kind to me who came to America for the first time.
The pizza I ate at the restaurant he taught me was very delicious.
He also called me by nickname "Ted" and made me very friendly.
Meeting Omar was a wonderful memory for me.
Thank you, Omar!
Very friendly staff, reasonable rates, and comfortable beds. Our stay here was unplanned as we were grounded from flying home due to weather and missed our connecting flight home, but the staff was so welcoming and went above and beyond to ensure we were comfortable during our brief 7 hour stay. We ordered room service and the food was very tasty as well. The room was clean and comfortable. Would stay here again.
Pretty dismal. The outside of the hotel leaves little to be desired when you arrive. I was first placed in a poolside room on the second floor. After first checking for bed bugs, I found that neither lock worked on the door to the poolside balcony, leaving any weirdo on that level an easy way to force my door open.
I was moved to the third floor with not so much as an apology. Both rooms were musty and old smelling, with bathrooms so small you could barely get into it to close the door.
I asked for a fridge twice, and neither time was one brought to me, so I ended up buying a cooler to keep some leftover dinner cold until I left the next day.
The only positive was they were quick to give up a small amount of points for troubles with their parking key also not working. However, I had to ask for them, and it certainly didn't cover all the issues I had.
I like Marriott properties, but will never stay at this one again - at least not in the pool levels. Maybe the tower is better.
I've stayed at this property man, many times. The room is quiet and comfortable. Well maintained and well appointed.
The lobby, conference room and bar lobby are expansive and well laid out for flow and to keep the it from being cluttered.
The bar is small, but well staffed and stays open late. The restaurant is very nice with fine-dining choices for dinner and a fairly standard breakfast menu.
There is a fee for parking and the gate runs off your room key. There is access to the train a short walk away and the access to Ohare is great.
There's no denying it this is the best hotel I've ever been to me and my family go every year and it's just as good as the last time we went maybe even better, this is a perfect family trip for the kids and for the parents. They're the only hotel that I've seen that has an indoor outdoor pool it's so fun the hot tub is relaxing and always at the perfect temperature. This hotel is the most perfect hotel for parties I have ever seen
Great place to park! I’ve parked at Wally & thought that was great until I found this place. It’s uncovered but you can park& take your key. Friendly staff at the desk. Easy in & out. They say shuttles run every 30 mins but they arrive earlier. Shuttle Driver was friendly & great conversationalists. I found a cheaper price by a 3rd party, Spot Hero. Lots of parking! I bought my spot a day before I had to leave with no problems. No problems when I left, I lost my ticket the girl handed me some but the gate was open. Highly recommend.