Best Western Plus O'Hare International

Best Western Plus O'Hare International

Unavailable
1 2 3 4 5
Good
3.1 miles from ORD
3001 North Mannheim Road, Franklin Park, IL, US

Overview

3.7

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Address
3001 North Mannheim Road, Franklin Park, IL, US
Google Map

Amenities

Google Reviews

3.7
Good
1 2 3 4 5
(Based on 730 reviews)
Demetrius Lawry
1 2 3 4 5
The place is nice and quiet and provides great place for the money.
Karl Hanss
1 2 3 4 5
I must say if I could give this hotel higher I would. I love this hotel and staff. The room was very clean and spacious. I love the hot breakfast.
Lisa Seng
1 2 3 4 5
My 1st impression of the hotel based on previous reviews were less than optimistic, but I later found this hotel to be quite pleasant, with good customer service, caring staff who do their best to make my and my family’s stay a great time. Yes, there were stains on the bed sheets from previous users but besides that, nothing out of the ordinary. New sheets and shower essentials were provided upon request without hesitation. They also serve a decent hot breakfast, and Swahi even made some fresh coffee late at night for me since I really wanted some. She also paid extra attention to make sure all my and my family members’ concerns were addressed and were one of the wonderful staff who cared about how we felt about our stay!! I am overall happy about staying at this hotel and it was a good experience.
Nelly Doretha
1 2 3 4 5
We came in on a late flight 0100 am from the airport. The young lady, I belive she was a manager, was so friendly and kind. The room was clean. The bed and pillows were comfy. The hallway was quiet. We will definitely stay here again!
ABUL MONSUR
1 2 3 4 5
Nice hotel. Unfortunately, the guest who had stayed in our room before us might have smoked cigarettes, we left smelling like cigarettes. The jacuzzi tub was extremely nice & the overall layout of the room was superb.
Maria Roman
1 2 3 4 5
The lady in the front desk was amazing. My Expedia reservation never went thru and when we got there (after midnight) there were no rooms available, but she managed to find something for me! The room was clean, though there was a small spider in the bathroom. Everything was clean, no bad odor anywhere. Shuttle to airport on time for my flight. Very good experience.
Eva Bouma
1 2 3 4 5
The room was very clean and smelled very great! The staff was amazing. I wish I could remember the gentleman s name that was working when we arrived on the 23rd, very pleasant and helpful! The girl, Nora went above and beyond to get us from the airport back to our room! Honestly, one of the best places we have stayed for the price, great room, and your staff! We will use you the next time we fly. Thank you very much to all thre staff! Ronald&Teresa Lagrand
Natosha Jacobs
1 2 3 4 5
We stayed here for 2 weeks. The staff were extremely friendly and made sure we were happy. I would definitely stay again.
Ashley Turner
1 2 3 4 5
This review is for the Shuttle Driver! He was such an awesome, kind man! I got stuck at the airport with a cancelled flight, booked a room at the Best Western and called for a shuttle. He was there right away, I had to call him multiple times to help me figure out where to meet him because I've never been outside of this airport before. He was so helpful, kind and understanding! So easy to talk to and just down to earth. Just one of those people you want to hug because you feel like you've known them forever. Got me to and from the airport on time and safely. I didn't have any cash on me for a tip, I felt so bad. Never did he ask or treat me any different for not having a tip for him either. (I'm so sorry about that) Thank you for being such an awesome person!



Also, hotel was great. Front desk lady gave me complimentary toiletries since I wasn't able to get my checked bagged. Super helpful and kind.

Breakfast was great.

Hotel was clean and super quiet.



For such a terrible situation being stuck here overnight due to canceled flights, these employees made it great. Thank you so much for all youve done!
Monica Chambers
1 2 3 4 5
Spotless. We had great stay. Our stay was comfortable during pandemic. Masks are required and everyone had on at all the time.
Ashley Rosa
1 2 3 4 5
This is a great hotel. Fastest check in I've ever had. Free shuttle to airport. My room was nice and clean
Rene Moreno
1 2 3 4 5
Great rooms. Fridge and microwave are always welcomed!!!
Vicki Burke
1 2 3 4 5
Great place to stay with clean rooms and helpful staff.Our housekeeper disinfected our room make us feel that we are safe in the Best Western in Franklin Park.Very impressed.
Tiffany Beaston
1 2 3 4 5
We stayed only one night in the jacuzzi room. The room was nice and spacious. Clean and comfortable. We really enjoyed the tub. Big enough for two people to comfortably relax in. The location is decent. The limited snacks in the lobby was a bit disappointing after a long drive from Wisconsin. But it's located a block away from a convenience store so that is nice. The breakfast in the morning was really good and we really appreciated the late check out options. It helps not having to rush out in the morning especially if you have a later flight. We look forward to our next stay here!
Lori enter a name
1 2 3 4 5
Busy, close to airport, very commercial area, could hear train whistles at night. Hotel building is old, so the walls are a little thin, but each area and the guestrooms have all been updated. For my purpose, the location was fine due to convenience for the several places I needed to visit. Some people might not like the neighborhood. Front desk staff vey caring and helpful.
James Gerloff
1 2 3 4 5
We did the stay and fly package. I appreciated the breakfast being available at 5:30am. At most hotels, the breakfast does not start until 7am and we are not able to eat before we fly out. To have breakfast before we left was wonderful. The shuttle drivers both to and from the airport were great and quick. The man at the front desk was super helpful and nice.
patti schnizlein
1 2 3 4 5
Monika f and Maria m very professional workers they always greeted the clients with a friendly smile and wished everyone a beautiful day my stay at the best western was exquist
Patricia Lynn
1 2 3 4 5
The staff goes over and above to make sure you have what you need; they even sent their shuttle to pick up our dinner from a local restaurant—at no charge (of course, we gave the driver a tip). And, the breakfast bar is one of the best I’ve seen for a continental buffet. Very clean, and abundance of offerings (waffles, scrambled eggs, bagels, English muffins, sausage, potatoes, etc.). Room was large and well appointed. Absolutely no complaints—a real value for the money!
corinne bailey
1 2 3 4 5
I was concerned about staying at this hotel because pictures did not look that great. This was one of the best Best Western hotels I have stayed at. Staff was friendly and efficient. Hotel was very clean and room was nice. Beds was very comfortable. If if had to say something negative--the only thing I did not like was the lighting on the bathroom mirror. I had an early flight and they even made sure breakfast was ready at 5AM so I could have breakfast before the hotel shuttle took me to the airport. I was PLEASANTLY surprised by this hotel and will certainly stay again when in the area
da mdo
1 2 3 4 5
This placed surprised me. Its a dated building but very clean and staff was better than some of my stays as Hilton Honors. This staff even calls within minutes of room arrival to confirm al is in order. Diligent in airport shuttle service...staff was on point
Verna Medina
1 2 3 4 5
I usually don't do reviews, but I have to here. After waiting at the airport for 6 hours watching the flight after flight cancelled, I looked up this place and made an online 3rd party reservation as soon as my flight was canceled 3rd time. Spent $40 on an cab to make the short trip to find out I had booked for the next night, as in 24 hours later. The kind man at the front desk moved my reservation to tonight without hesitation. That was the only good thing to happen the whole day and made me feel so much better. Some of the best hospitality I've seen. There is a free hotel shuttle to the airport too!
Steven Cheng
1 2 3 4 5
I have a customer near by this hotel and another in downtown. I been coming to here for years, the room and the services always nice, the breakfast always hot and fresh. 15 minutes to airport also a plus too.



If God permits, I will continue to stay here.
Sophie Lyndhurst
1 2 3 4 5
I have been there twice recently and enjoyed the services they provide. Staff is diligent, rooms are clean and comfortable, Breakfast could improve, many take advantage of the free ride and others leave their vehicle there for a low daily rate. Keep up the good work!
Klaudia Lee
1 2 3 4 5
Quick and easy check-in with kind and efficient staff. Variety of warm breakfast items if you have time to sit down. There are quick bite items to choose from if you are in a rush. My wifi access was speedy and easy to access without any fuss. Definitely would stay here again.
Joe Kelly
1 2 3 4 5
I came in late from a flight and was exhausted. Fortunately they have a free shuttle service to bring me straight from the airport to the hotel which was great! They checked me in quickly and was very accommodating towards my flight the next day.
Cren Henry
1 2 3 4 5
The rooms were clean and spacious. All of the staff were friendly and great to deal with. We especially appreciated the shuttle that will take you to the airport and the blue line stop there. I would definitely stay here again.
Sunny
1 2 3 4 5
Stayed there with a park & fly & stay package and this hotel provided the best value for the price that I paid compared to other hotels that I have a membership with. Some hotels are nicer (cleaner) but was not providing shuttle service to the airport.

*Values that they provided: 1) FREE shuttle service to/from the airport even late night or early morning 2) They are very understanding with your travel situation and stress associated with it and Swatti (front desk staff) has offered and provided hot coffee beyond their breakfast time for warming up. Morning staff also provided me an early check-in when I arrived from the early morning flight

*Things that you should be aware of (tips to stay here): 1) make sure you call 24 hours before with your arriving time at the airport. Otherwise, shuttle won't be there for you (I was told otherwise when I checked in. What they are telling me was not consistent, reason to take one star off). Make sure you give tips for a driver, such a sweet guy working for customers, 24/7 per request 2) ask rooms facing the back of main road. Noise can be a great distraction for your sleep.

Overall, if I need to park and fly (with one night stay), I will choose this hotel.
Kevin Carol
1 2 3 4 5
Nice one close to O'Hare with complimentary airport shuttle. Nice and big rooms with comfortable beds. Ideal for a good night of sleep after a long flight. Only thing was Breakfast there was no other option in juice.
cuca morales
1 2 3 4 5
Very grateful for the service. My son had his trip canceled at the airport and they went to pick him up immediately. The staff was very friendly and helpful. The room very clean and comfortable. 100% satisfied.
Valora Miller
1 2 3 4 5
Checked out the room with the Jacuzzi in so my boyfriend could enjoy a nice soak as normal tubs are too small for him. The room was good for that aspect! The room was clean, the carpet could use an update as it’s older. We did see them deep clean the main area hallway carpets while there so that was a good sign. They didn’t have breakfast which could be due to Covid. We were on the side by the Mannheim road and the windows are not sound proof so if you don’t sleep with background noise you may wake up to all the semis driving on the road over night. The staff was friendly and helpful. There seemed to be an odor of cigarette smoke in various areas from the hallways to room even though the hotel is listed as smoke free.
chase wilson
1 2 3 4 5
Me and my girlfriend where looking for a place to stay for the night. We were a long way from home so we would have had to sleep in the car because we are both not 21 so we kept getting turned away by hotels but they let us stay with a promise that their would be no partying. Its was really nice and the bed was amazing.
Richard Young
1 2 3 4 5
Stayed for the weekend. No complaints! Big room, friendly staff. Decent price. Shuttle to airport was a great perk. Breakfast was good too.
Jayonna Wolf
1 2 3 4 5
I had very good review from Raj and Swathi. They were extremely helpful and nice I will definitely be staying here again! Thanks again you guys 😊
Ruth Merriam
1 2 3 4 5
The room was the most basic of accommodations and I'd recommend bringing a sleep mask if you need darkness, *BUT* the staff was exceptionally friendly. We did a "park and fly" and left our car with them for 3 weeks. Shuttle service to and from the airport was great, the car was where we left it, and we'd definitely use this service again. Seamless experience with no stress other than a funky a/c unit and a very bright room.
Kirra Belle
1 2 3 4 5
Stayed for the weekend. No complaints! Big room, friendly staff. Decent price. Shuttle to airport was a great perk. Breakfast was good too.
Ava Mae
1 2 3 4 5
Nice one close to O'Hare with complimentary airport shuttle. Nice and big rooms with comfortable beds. Ideal for a good night of sleep after a long flight.
allow ari
1 2 3 4 5
Great value for money! Great location with easy access to trams. Small, but it had everything we needed. Bed was extremely comfortable, the room was very clean and tastefully decorated. I would definitely recommend this hotel. Reception staff were extremely helpful and friendly.
Michelle Dejesus
1 2 3 4 5
Great place to stay. Clean quiet place perfect to rest also awesome customer service. Very reasonable prices.. I would definitely recommend this place
Kathy Reid
1 2 3 4 5
Hotel was clean, breakfast was good and hot. Customer service was excellent!

Joe picked me up as well as delivered me to airport. Very good driver with personality! Maria checked me in and provided a warm welcome as well as thanking me for my loyalty. Laura was setting up breakfast and checked me out with no wait. All provided great service. Thank you!
Erika R
1 2 3 4 5
We flew in at night (about 9pm) and arrived to the hotel to pick up our car shortly after only to find out the battery was dead :( We were traveling with 3 young kids as well (we were still 6 hours away from home too). Two staff members helped us tremendously though and I couldn’t thank them enough… from helping try to jump us, to running my husband to the autozone close by, to offering my littles drinks while they “patiently” waited. Tony and Rodge were their names and I want to give them the recognition deserved. They went above and beyond for my family when they didn’t have too and we were truly grateful for their acts of kindness. I only give 4 stars because we weren’t impressed with the rooms/furniture, they were outdated/dirty feeling and the mattresses were very hard/thin. I could go on and on about how friendly and amazing the staff is though! Incredible customer service :)
Michael Hamann
1 2 3 4 5
Really happy with our overnight stay. Clean, efficient, friendly and kind staff. Affordable. Easy, easy drive into downtown Chicago on Interstate 290. Thanks O'Hare South.
JOHN M
1 2 3 4 5
5 Star hotel.

Always clean with great costumer service.
BERNADETTE OMALLEY
1 2 3 4 5
Great value for the money, clean and quiet. Desk staff responsive to any needs. Small office center a definite plus and limited breakfast is available now with decent variety considering pandemic still restricting
Stigmeister
1 2 3 4 5
Everything was awesome,the cleanliness, the service, amenities. Hotel is doing great job during corona ,extra cleaning and disinfecting rooms and all public spaces.
CASSANDRA KING
1 2 3 4 5
Nice , clean ,safe hotel. We stay here every year and always very happy. Rooms are spotless, front desk very professional and helpful.
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