I had a family member who fell ill. We didn’t want to risk checking into a hotel. We called explaining this and they still charged us a $106 cancellation fee. They’re not understanding to customers circumstances at all. Would not recommend.
Checked out the room with the Jacuzzi in so my boyfriend could enjoy a nice soak as normal tubs are too small for him. The room was good for that aspect! The room was clean, the carpet could use an update as it’s older. We did see them deep clean the main area hallway carpets while there so that was a good sign. They didn’t have breakfast which could be due to Covid. We were on the side by the Mannheim road and the windows are not sound proof so if you don’t sleep with background noise you may wake up to all the semis driving on the road over night. The staff was friendly and helpful. There seemed to be an odor of cigarette smoke in various areas from the hallways to room even though the hotel is listed as smoke free.
Fairly comfy beds, saw a strange looking bug in the bathroom. Good customer service, excellent continental breakfast. Room setup is weird. Bathroom lights are outside of room. Ok place to stay for 1 night. Kinda sketchy area tho
I rate this hotel 0 stars. Staff at the front desk was rude and unprofessional. She refused to accommodate me and my husband after spending over $250 to stay there. The rooms were mediocre with the rugs coming up. The whole experience was overall the worse I've ever witnessed. Do not recommend anyone to stay here or waste their money .
Me and my girlfriend where looking for a place to stay for the night. We were a long way from home so we would have had to sleep in the car because we are both not 21 so we kept getting turned away by hotels but they let us stay with a promise that their would be no partying. Its was really nice and the bed was amazing.
Great value for money! Great location with easy access to trams. Small, but it had everything we needed. Bed was extremely comfortable, the room was very clean and tastefully decorated. I would definitely recommend this hotel. Reception staff were extremely helpful and friendly.
The room was very clean and smelled very great! The staff was amazing. I wish I could remember the gentleman s name that was working when we arrived on the 23rd, very pleasant and helpful! The girl, Nora went above and beyond to get us from the airport back to our room! Honestly, one of the best places we have stayed for the price, great room, and your staff! We will use you the next time we fly. Thank you very much to all thre staff! Ronald&Teresa Lagrand
We called and made arrangements to get a room right after we landed. When we arrived 30 minutes later they tried to increase the price. After arguing they gave us the original price. We were told there was a shuttle running back and forth to the airport every hour on the half-hour. When we needed the shuttle they said the driver had gone home because nobody needed a ride. They had to find someone else to drive us back. The shuttle is free to hotel and back to airport at the end of your stay. Otherwise it is $10 per trip. Had to ask for a receipt. The room was clean bed was comfortable. The business center computer has no printer. Don't recommend.
Great place to stay. Clean quiet place perfect to rest also awesome customer service. Very reasonable prices.. I would definitely recommend this place
The room was the most basic of accommodations and I'd recommend bringing a sleep mask if you need darkness, *BUT* the staff was exceptionally friendly. We did a "park and fly" and left our car with them for 3 weeks. Shuttle service to and from the airport was great, the car was where we left it, and we'd definitely use this service again. Seamless experience with no stress other than a funky a/c unit and a very bright room.
This placed surprised me. Its a dated building but very clean and staff was better than some of my stays as Hilton Honors. This staff even calls within minutes of room arrival to confirm al is in order. Diligent in airport shuttle service...staff was on point
Busy, close to airport, very commercial area, could hear train whistles at night. Hotel building is old, so the walls are a little thin, but each area and the guestrooms have all been updated. For my purpose, the location was fine due to convenience for the several places I needed to visit. Some people might not like the neighborhood. Front desk staff vey caring and helpful.
The staff goes over and above to make sure you have what you need; they even sent their shuttle to pick up our dinner from a local restaurant—at no charge (of course, we gave the driver a tip). And, the breakfast bar is one of the best I’ve seen for a continental buffet. Very clean, and abundance of offerings (waffles, scrambled eggs, bagels, English muffins, sausage, potatoes, etc.). Room was large and well appointed. Absolutely no complaints—a real value for the money!
We stayed only one night in the jacuzzi room. The room was nice and spacious. Clean and comfortable. We really enjoyed the tub. Big enough for two people to comfortably relax in. The location is decent. The limited snacks in the lobby was a bit disappointing after a long drive from Wisconsin. But it's located a block away from a convenience store so that is nice. The breakfast in the morning was really good and we really appreciated the late check out options. It helps not having to rush out in the morning especially if you have a later flight. We look forward to our next stay here!
I have a customer near by this hotel and another in downtown. I been coming to here for years, the room and the services always nice， the breakfast always hot and fresh. 15 minutes to airport also a plus too.
If God permits, I will continue to stay here.
We did the stay and fly package. I appreciated the breakfast being available at 5:30am. At most hotels, the breakfast does not start until 7am and we are not able to eat before we fly out. To have breakfast before we left was wonderful. The shuttle drivers both to and from the airport were great and quick. The man at the front desk was super helpful and nice.
The breakfast in the mornings was nice along with the free parking. However, when we got to our room the dresser was in really bad shape and the wardrobe was broken. The bed was super hard and I could feel the springs on my back. The lighting in our bathroom was also terrible. We had our do not disturb sign on the door and when we came back to our room it had been “cleaned” anyway. While we were in the parking lot we had a woman bang on our car window who appeared to be roaming the streets and asking for something. When I called to get answers on the way I was billed no one really had answers for me and kept prompting me to someone else. All in all, I wouldn’t stay here again but I’m giving it two stars for the nice employees.
I was concerned about staying at this hotel because pictures did not look that great. This was one of the best Best Western hotels I have stayed at. Staff was friendly and efficient. Hotel was very clean and room was nice. Beds was very comfortable. If if had to say something negative--the only thing I did not like was the lighting on the bathroom mirror. I had an early flight and they even made sure breakfast was ready at 5AM so I could have breakfast before the hotel shuttle took me to the airport. I was PLEASANTLY surprised by this hotel and will certainly stay again when in the area
Quick and easy check-in with kind and efficient staff. Variety of warm breakfast items if you have time to sit down. There are quick bite items to choose from if you are in a rush. My wifi access was speedy and easy to access without any fuss. Definitely would stay here again.