After some issues with the parking rate due to a misunderstanding and contacting their customer service, I got an email from Debbie with the request to call her. I did and she went above and beyond to fix the issue. I was treated very friendly, very professional, clearly customer service is important to her.
Great facility, really nice, safe, clean parking garage. I will be back. Thank you!
Please explain how you are airing a TV ad in Colorado, promoting $10.50 indoor parking per day. Upon arrival, it said $13.00 with coupon. There are no other coupons to be found, except for coupons for Tulsa. OK. No email address to contact customer service. This is wrong advertising and poor customer service. I will try to explain when I check out in a few days, but this is probably my first and last time parking there.
I travel significantly for my job and have tried several options for offsite parking at DIA. By far, FINE is the absolute best. What sets them apart is their understanding of the definition of SERVICE. From the moment you walk in you can feel the difference. There is a level of ownership and pride that hits you in the face. Additionally, their shuttles are usually waiting for me when I get to the island. Cant say that for their competitor down the road. I am moving to a city where FINE doesn't have operations...yet...but sure hope they will in the future. Well done Debbie and team!
Great shuttle service. They pick you up rite at your car and bring you to your car when you return. Quick and easy check in at the lot. You pay online and they send you a scan code to get in and out. No need to remember where you park. They take care if that for you. Great drivers. Friendly and professional. Love to park here when I fly. Have tried other lots and none compare!
I am specifically writing about their detail serving for trips. While it might be costly, having to pay a good amount to valet on top of getting a detail, it was well worth the extra cost. On a recent short trip (2.5 days) I got the Gold package and I got my car back looking like it did the day I picked it up at the dealership (possibly even cleaner!). All personal effects strewn about the car were placed in bags, everything cleaned and spotless, scrubbed and I am sure sanitized. I have to say the job they did would have taken me all day, and used at ton of products I would have had to purchased and thus greatly justified the cost. They have some cheaper options as well but their Gold package for an occasional deep clean was fantastic!
Some of the complaints on the shuttles are a little long to wait for, especially in the cold, are spot on. I can look past this since I have always had a great experience parking with them overall.
Great parking facility for Denver Airport. Have parked here a couple of times, but most recently during 2020. The shuttle bus to the airport was fine, but when we returned for our car, we were packed in a little too tight for social distancing. I understand they transport groups of people a short distance, but even some airline personnel asked why we were so crammed in during COVID social distancing. Besides that, great parking, great service, will use again.
Quick easy and cheap access to the airport. Always Polite service and fast! Would 100% recommend, we use them every time and have for a few years now!!
Easy, affordable, and quick ride to and from DIA
Always love parking here. Great service and shuttle!
I love these guys. Never have had a poor experience or anything LESS than perfect. Always waiting when I either park or land, write my parking spot on their card and drop me off at my truck! Friendliest staff and cheapest prices for
Parking out there. Never parking at día again!
Thanks guys :)
I love this spot! Clean and new, the shuttle bus has the most comfortable seats available! Great staff! Thank you!
Always professional, friendly, clean, and efficient. Everything you need and want in airport parking. The proximity to the airport is also one of the closest. Roses are a great touch. Well done!
We've parked here every time we've flown from DEN and we've always had a good experience, there's just a bit of a learning curve with the shuttles.
You just need to leave some extra time for the shuttles ( at least 20 mins or so) since they wait for it to be mostly full before taking a trip to the airport. Very quick ride to the airport drop off.
The pickup area at the airport on returns is hard to find since they don't have a sign so ask if it's your first time riding, or check the instructions online,but once you know where to go it's pretty quick to catch a shuttle back to the FINE parking area.
Prices are one of the best for indoor/covered parking.
We flew back to Denver yesterday. We got to the first shuttle and they were full. The drive said that another shuttle would be coming shortly. We see the next shuttle driver and wave him down. He proceeds to pass us with a small child. We have to run to the next area with a small child, car seat, and several pieces of luggage. Not a single person at the other area was getting on the shuttle. That was incredibly rude. This was shuttle number 16. The driver could have easily stopped allowed us to get the bags, car seat, and child on the shuttle and then moved to the next bay. I hope his family never gets treated like we were treated. I still tipped him for helping us take the bags off by our car, because every tip counts. I hope next time he is more courteous of people with children or elderly passengers.
Wonderful staff, always timely and prompt on arrival and drop off. Today, all of the ladies even received a rose on the trip back to our cars. I’ve never had a bad experience and can’t think of anything negative to say, they have my loyalty!
cheap parking, quick pick up BUT we parked at Fine over the last week. being picked up at the parking lot went well, only 3 of us on the shuttle. i have to say i am disappointed on the return trip from DIA to the car. Every where is practicing social distancing, yet the shuttle ride was PACKED, every seat taken on the way home yesterday. I was not happy about that since we have been trying so hard to stay apart from people during our travels only to be squished on the shuttle back to our car. it would have been nice to be warned this would happen, maybe only do one shuttle pick up per terminal since we were almost full on the first pick up and then packed in by the time he did the 2nd stop.
My husband and I have been parking at Fine for the last 6-7 years anytime we are flying out of DIA. They offer covered parking as well as uncovered parking. We’ve found their property is accommodating, clean and easy to access when parking, as well as when returning from travel. All of the employees we have interacted with over the years are always friendly and professional. The rates are a great value for the services provided. We plan on continuing to park with/at Fine Airport Parking.
This is far and away, the best airport parking in Denver. Valet services are both excellent and affordable. Buses are frequent and reliable. Detailing service while you're gone. EVEN A FREE ROSE for the one I miss most when I'm gone. V-A-L-U-E!
Definitely the right off airport parking to go to if you have an electric car. Tons of chargers. Overall It is always clean, nice and well run. Buses don’t take long to arrive once you’ve landed. I’ve parked there about a dozen times in past year.
We arrived Fine in Denver just after midnight and our car wouldn’t start. One of the employees from the lounge helped me try to jump start it with a booster pack and also got his truck with jumper cables. It still didn’t start so we went to a motel. In the morning another employee used his car to jump it and it started. Great service. Thanks a lot.
Fine was my go to BUT service has dropped drastically in the last three months. Taking way too long for pickup after parking on departure and then again after getting bags on return. Twice had to wait for 2nd shuttle. This morning took 23 minutes to leave parking facilities after walking to lobby for shuttle because they never came to assigned indoor lanes. My coworkers have experience the same.
I’ve parked here a few times. Every employee I encountered was helpful, happy, smiling, and seemed to be enjoying their job. Very unusual. Fine should be proud of their DIA crew. I will definitely use from now on!!!
I had to pay a expensive rate for 2 days. I tried to contact and I didn’t answer. The transportation to the parking didn’t show up until I call and they pass really fast through the gates in the airport. I had to wait out side in a really cool night.
FINE airport parking is far superior to any other airport parking we've tried. They rolled out the red carpet for us on our Make-A-Wish trip and we're so kind and helpful. They have a nice lobby and fantastic employees. I noticed that although our trip was a special one and they made it a little extra special for our daughter, they treated all of their customers with kindness and care. When we returned to Denver, they gave me a 🌹 rose as they do for all of their customers. A very nice touch!
I used Valet parking and Fine Airport Parking was amazing to us. Wolf took great care of us. We had covered parking, our car was ready for us when we got back and the shuttle drivers were so helpful. We will ALWAYS use this parking service!!
This has always been my ONLY location to park my vehicle when I travel, for business or personally. The drivers are always super helpful, courteous, gracious and patient. You get a rose (thank you) and the coffee bar is nice if you can use it once you are dropped off. I recently experienced a little communication mishap where the reservations staff told me they were closed “and not accepting reservations” the day after Thanksgiving. It was confusing and frustrating but after posting this review I PROMPTLY heard from the management about the incident and that it was an unfortunate miscommunication. They have always been so professional and attentive that I should have known they’d handle this with decorum and empathy - they did. I give them five stars for everything they do...class act! Thank you for your response!
One of the quicker shuttles, though I’ve had issues with them accepting my pre-payment multiple times. Most recently the supervisor tried to charge me $20 extra dollars while looking at my fully valid reservation. I wouldn’t trust parking with them moving forward.
Fantastic experience! The price is very reasonable for the amount of service you get. Both of our shuttle drivers were extremely helpful as we had to load/unload our luggage and a car seat. The shuttle waited for us at our car as we unloaded and only waited about 5 minutes for the shuttle at the airport. Facilities are very nice and will definitely be using FINE again!
Who knew you'd meet the nicest group of people at Fine Airport Parking, but that's the truth. I don't know what they do but everyone at the facility is incredibly kind, professional and fun. Thank you for what you do. :)
I had a great experience here. Left my car for 10 days when I came back my battery was dead. I called the front desk from the lot and they sent Dwight over to help jumpstart my car. He was there quickly and got me going. I had a couple other interactions with the employees there and I am very impressed. I will be back. Thank you everybody
I was nervous since the parking was so cheap, and I had never heard of this company before. I would 100% recommend this to anybody needing airport parking. Facilities are great, the lobby is fantastic if you have to wait for a shuttle (which the shuttles were prompt for us both to and from the airport), and customer service was fantastic.
It was a great idea to reserve my parking at Fine. The price was perfect, cheaper than many other places; the shuttle service was on point, the driver picked me up right by my car and dropped me by the exact door I had to be at to check in at the airport. On the way back, same thing, the driver dropped me next to my car. Just perfect. Only advice, if you have a printed reservation confirmation keep it in hand when you drop your car and when you are exiting the compound
This was the best parking I've ever experienced. The shuttle service come right to you when you park at the lot and takes you to the airport in record time. Very great prices regardless of indoor or outdoor parking. Would definitely recommend to any flying out of Denver.
Best part of flying out of DIA is Fine Parking, always a good experience. Curb service both coming and going. Drivers help with the bags. My wife looks forward to the Rose and popcorn at the end of our trips, the clean facility and great price for parking. We're originally from Chicago and pay way more for mediocre parking and service.
Best price w/coupon. Online reservations were easy and pickup/drop off were great. Nice comfy buses and Drivers were friendly/helpful with instructions for return location. Arrived 1:15am and 2 shuttles arrived within minutes. Well worth the “indoor protection” from the weather in July/Aug. 2019. Didn’t get to experience the extras, so no review on those. Thanks again for a great parking experience.
Had a great experience using FINE! Fair prices, easy to find, and shuttles were very quick. Had my car parked for 11 or so days and my battery was dead upon my return. In less than 5 minutes, I had someone drive up in a golf cart with a portable jumper box. When that didn’t work, another team was sent with a bigger box and the knowledge that I needed to clear an antitheft feature (unlocking driver-side door with key) to allow my car to be jumped. Saved the day!!
Great indoor parking with extra wide spaces which is really nice. Commute is easy since you avoid the traffic on Pena. Only reason I removed a star is because every time I park there it takes awhile for the shuttle to pick me up at my car even though they tell me where to park. A couple times I was waiting for almost 10 minutes and had to call the office since it felt like I was forgotten.
Saved 50% vs parking at the airport and the entire process of shuttling there and back was the smoothest and fastest I have ever experienced.
The moment we parked outside there was a shuttle waiting at our car. The driver even handed us a little card to remember our location and exactly where to be to catch the shuttle back after we return. And sure enough, we stepped outside of the terminal with our bags and saw the Fine Parking shuttle ready to go. Highly recommend.
Absolutely simple to get to and from the airport. Drivers are friendly, lobby personal are friendly and lobby is clean and well kept. Getting my Turo was a breeze as well. I had to wait in the lobby for a few hours and the driver that picked me up got me a clif bar since he knew I had been waiting for more friends to pick.
What an amazing experience!! Customer service was incredible!! The shuttle was quick and thorough! The prices are reasonable and our car is under constant surveillance!! Incredible place!!! Very well designed and easy to navigate!!! Definitely highly recommend!! We WILL definitely be coming back!!! 10 of 10 stars!!!
If you love your car and you care about it when you're gone, park at FINE. This is probably the finest parking facility in the U.S. everyone is trained to handle every client no matter the request or need. The place is kept spotless. They have beverages, freshly popped popcorn, fireside seating in front of a big screen. The place has games and FREE roses to take home when you return. The equipment is top notch and the people really care about each client. Oh, and they have a full automotive detail shop that is not fly-by-night outfit. Most important, FINE gets you to and from the airport on your schedule. So, come early, enjoy the facility, change into your travel gear in one of FINE's on-site changing rooms or just relax like a First-Class Passenger, because at FINE, you are always treated like you are their only customer. They have (40) EV Chargers.