Just for Kenneka😔💔 This hotel is obviously not safe if the owner or staff hasn't done anything to keep there visitors safe.
Not Reccomended at all, dont stay at this hotel, a young girl was found DEAD in a freezer after 21 hours and 'no one' knows how she got there. Absolutely ridiculous. The manager as well as the staff should be held accountable and this hotel should be shut down Immideately. R.I.P to a beautiful soul.
My wife left for Marine bootcamp on September 28th. They stay overnight at this hotel and leave the next morning really early. So in advance I paid for a room for the 27th into the 28th so that way I could spend the night with her. So I could go out to dinner with her. Just have a really nice time before we had to say goodbye for 4 1/2 months. We even had dinner reservations at Fogo De Chao (I wanted her last good meal with me to be special). Once we got to the hotel I went up to the check-in and said I had a reservation. He looks at me and asks how old I was. I told him I was 20. And he tells me that they have a “strict” policy that you have to be 21 or over to sign yourself in at the hotel. No where did I see that when I bought the room. Nowhere did it ask me to confirm my age. And on reservations.com they said you have to be over 18 to buy the tickets. Nothing anywhere did it say anything about being 21 or over. We missed our reservation time because I couldn’t check in so I could shower and change. I was told that it’s strict and there was nothing they could do. They even tried hunting down where on any website it said you had to be 21 and they ended up never showing us anything.
So even though I have the confirmation, I am married, 20 years old, I don’t even live with my parents and I paid $140 for the room (which was not even cleaned properly), I was crying so hard because it was already emotional that I was seeing my wife off for a while. We stayed in the lobby because we couldn’t do much else.
Her mom had to come all the way from Marengo to show them an ID so that way I could get into my room. That was it. Showed showed her ID after all of that stress and us being stuck in the lobby ~ missing our reservation ~ me looking like an idiot because I couldn’t stop crying, etc. I was allowed to go into my room. That’s all they needed. Are you serious?
While I was crying the hotel staff didn’t even care or show an ounce of sympathy in fact they were actually laughing behind the check-in counter. I was just some dramatic girl who wasted her money AND got her time with her wife taken away from her.
My wife wanted to make me feel better by feeding me ~ so we ended up going to get her free dinner meal at the hotel restaurant while we waited for her mom. One of the guys that was laughing behind the counter like nothing was wrong came in about a minute later talking about getting some lady some milk. Weird timing if you ask me.
Anyways once I got into my room the bathroom was a mess. And when I turned on the lights next to my bed they would flicker if I sat on it in a different position.
Never considering going here again. The whole experience was shocking and heartbreaking.
Great service, super clean rooms. Definitely will be back.
Great service, super clean rooms. Definitely will be back.
DO NOT GET A HOTEL ROOM HERE IF YOU VALUE YOUR SAFETY.....#J4K
DO NOT STAY AT THIS HOTEL! This was the hotel where a young woman named Kenneka Jenkins died under mysterious circumstances, her death was claimed to be an ‘accident’ however there is evidence out there that it was not a mere accident. You can go look all of this up for yourselves, but please also keep in mind this area is known for MANY disappearances and cover ups. If you must stay in this area please use extreme precaution and please AVOID THIS HOTEL!
When I booked a one night stay at this hotel a shuttle was being provided from O'Hare airport. Due to Covid the shuttle has been cancelled. I tried to cancel my reservation I was told I would incur the cancellation fees. So even though the hotel changed the details of my reservation they would not allow me to cancel without incurring exorbitant fees. If I could leave zero stars i would.
Kenneka Jenkins died in the kitchen area in freezer don’t go to this hotel it’s dangerous
If you have no other choice and book a room here watch yourself even in your room. Justice for Kenneka Jenkins
Doesn't matter what you're looking for from family entertainment the actual family entertainment, to night time comedy bars.
These guys have got it, did I mention a candy themed restaurant too?
Bar and restaurant with a Built-in bowling alley?
Bar food orientated comedy club?
Seasonal events all year round?
Walking distance to an indoor skydiving facility and mall?
Check, check, checkity, check😎
The food library or rather vocabulary is very limited but that does not mean that the quality is low come you're not gonna find a lot of grease I hopped up on salt fast food around this area. But you don't have to put a lot of effort into finding it either.
Think of it more like upscale lunch and brunch meals served daily and nightly.
Be careful about your intoxication level in an area like this, I am nor have I ever in any way shape or form advocated excessive consumption of alcohol. But do keep in mind that there is not an age restriction on the area at night not to mention connected to the parking lot is a movie theater so children being in this area is not an uncommon occurrence.
Whether it's a simple date or a night on the town with friends, if you can't find it here your drunk period.
My daughters flight was canceled and this hotel wouldn’t allow her to stay even though she had a airline voucher. I can’t believe they would send a crying 18yo who doesn’t travel back to the airport. I don’t know what kind of policy would allow this to happen, even with me calling and offering my credit card number for any liability. I will never stay in one of these hotels.
My favorite hotel. Staff is super friendly and helpful. Rooms are amazingly clean and comfortable. Amazingly soft bed and pillows, shower is hot as hell & high pressure. Plenty of bars and restaurants in the hotel. Walking distance to the Parkway Bank entertainment district & Rosemont Theatre!!!
We have stayed there twice. Rooms are big and bathrooms are also very spacious. Their front desk is very courteous. At at their restaurant loved their nachos.
Lovely climate-controlled rooms, clean, fairly priced. Parking lot is very well maintained, either salted or heated because there was no snow in it aside from the 4-inches of solid ice on the edges of the sidewalks and grass. Thank you for the great stay.
We stayed at the Crowne Plaza for 1 night. The overall experience was really great, but I specifically wanted to highlight the service. Whether it be at the check in counter, or at the breakfast, the people were absolutely fantastic. Truly welcoming. The rooms were very decent. We would most definitely stay here again.
Our suite cost nearly $200 a night and parking an additional $25. For that kind of money I really expected that the water from our kitchen sink would be drinkable.
Instead the water was cloudy and nasty. I called the front desk and they told me, “Don’t drink from your suites sink, it’s not filtered”. The guest agent then told me I needed to go to vending area outside of my room to get fresh water.
So I get dressed, and walk down the hall to find the water dispenser. Unfortunately, there were no cups. So, I walk all the way back to my room and grabbed the ice bucket because it’s large enough to hold enough water for my family. I then headed back to vending area. By now, my throat is parched and dry. I fill the bucket with H20 and make another trip back to my room.
I’m sorry, I expect fresh, filtrated water from a Holiday Inn premium room.
I shouldn’t need to leave my room and walk down the hall for a glass of water. I really wanted to like this hotel but not having a basic need readily available is inexcusable.
Very nice, updated room. The beds are extremely comfortable and they supply plenty of pillows. The staff are all very friendly and helpful. Despite being close to the flight line the hotel is well sound proofed and allows for a great night's sleep.
I did not enjoy my stay at this hotel. Upon arrival, the staff were very short and rude to me at the front desk. I was asking questions about the nightly security deposit (as I had not dealt with a fee like this before) and they dismissed me and talked down to me like a child. I did not appreciate their attitude. Once in the room, things were broken and not as they should have been. The desk, and the lamp were both broken upon arrival. At one point, I had smelled smoke. I called the front desk to alert them about it. Generally smelling smoke in a hotel room is NOT something to ignore. When the front desk picked up, they were annoyed that I had bothered them. They kept asking what I wanted them to do about it. Their "genius" solution? Have housekeeping come up and spray the room to where the smell goes away. You have to love the urgency. The only good thing I can say about my stay, was the kindness of the housekeepers. They barely spoke English, but gave me much more respect and customer service then the people who are supposed to be the face if the hotel. I will not be staying here again, and advise you to think twice about it as well.
Stayed here for 5 days for work. I would absolutely not choose this place if I came to Chicago again on my own. The bed was comfy. That’s the only reason I have two stars instead of one. Staff is uptight. The only amenity is a gym. The AC is on full blast all over the building IN DECEMBER. Just no.
This place is so expensive and they're always trying to nickel and dime you with additional charges. $25 for parking is ridiculous. And that's per day. Even discounted for the convention I was at it was still $17. That is an insane amount of money when your car isn't even covered it's just a surface lot. And then both of the machines that you pay for parking with were broken. With one not working at all seemingly not able to take cards or cash. And the other one not taking cash.
The food was not remarkable and while more expensive than one would pay elsewhere was not terrible by convention standards. The bathrooms were clean as was the hall where the event took place.
Excellent customer service! Tomas and Patty at the Chicago Fire Oven / Starbucks we’re top notch! They helped us when they were clearly closed, and then went above and beyond expectations! Best hospitality I’ve received in a long time. My daughter kept saying, “they’re so nice!” Kudos to them!!!
Clean rooms, decent pricing. Nice restaurants and bar areas. Nice continental breakfast. My only complaint was even though the pool only had a couple swimmers at that time, it was extremely dirty. I dont know if their filters weren't working but you could see a thick film of debris on top of the water and the water itself was very murky, and there was algae growing on the sides and bottom of some areas in the pool. Needless to say we did not go in and were extremely disappointed. I would have given a higher rating had this not been the case.
I don't usually write reviews, but I stayed here for a conference I was hosting, and I can't be more happy with all of the amazing service we received. The AV guys were extremely helpful in setting up and taking down and the restaurant/bar staff was so kind and friendly throughout my entire stay. Could not be more happy with our experience both personal and professional.
We stayed in Crown plaza during our visit to Chicago with our child. You will get rooms in good deals. Our room had french windows and our room faces the O'Hare airport and we had good view of landing and take-offs. No worries, rooms are sound-proof. We love their morning coffee 💕
I stayed at the Crowne Plaza in July 2019 for G-Fest. We had a really good time although it was very hot. 3000 people combined with middle of summer probably contributed to that a lot. I wish the air conditioner in the Halls was adequate but considering the circumstances I was not disappointed. The amenities were great the layout of the conference rooms was nice the rooms were nice, the restaurants were.. okay. Overall I'd go again.
My ride home cancelled hours before I was picked up for ohare. I scrambled, decided to drive myself and ended up here. So happy I chose Crowne and will use them again. The staff inside was courteous and helpful. The bus was clean and on time. I was taken right to my airline. I'm not positive but I believe it was a 15 minute drive. The way home was the same.. Lots of walking through Ohare just follow the red signs. Super convenient and didn't have to impose on friends for a ride!
Had a great time here for Flashback Weekend. I had a minor incident & they were quick to make things right even though I expected nothing. The manager is super friendly as was the entire staff. My husband & I will definitely be back. Thank you!
I love this hotel a d the always accommodating staff. So friendly and nice. The A/V guy Don is literally the best. He goes above and beyond every year helping out at the conventions being held there. Such a nice professional in the business of hospitality. He should run that entire hotel.
I cannot feel more grateful for this Hotel, the General Manager and the staff. I've made a huge mistake on my reservation and they helped to change the date and not charge me at all. The facility is beautiful and well laid, the rooms are enormous, clean and modern, the location is great to catch early flights and even get to downtown. I really loved my experience with Crown Plaza Chicago O'Hare!!! The best service ever!
The service and amenities we're good and the beds were comfortable. The restaurants in the hotel we're also very good. Had a training session in one of their conference rooms and it was pretty nice. My only complaint was in my room the heat and A/C unit did not seem to adjust the temperature at all and stayed on the cool side in the room and the conference room was cold most of the time we were there even though we did ask to adjust the temperature. They also had shuttle buses that ran back and forth to the airport every half hour on the hour and I was able to use this to get from the airport to the hotel and back to the airport when I left and was a nice amenity. Overall I was pleased with my stay.