My ride home cancelled hours before I was picked up for ohare. I scrambled, decided to drive myself and ended up here. So happy I chose Crowne and will use them again. The staff inside was courteous and helpful. The bus was clean and on time. I was taken right to my airline. I'm not positive but I believe it was a 15 minute drive. The way home was the same.. Lots of walking through Ohare just follow the red signs. Super convenient and didn't have to impose on friends for a ride!
Had a great time here for Flashback Weekend. I had a minor incident & they were quick to make things right even though I expected nothing. The manager is super friendly as was the entire staff. My husband & I will definitely be back. Thank you!
I love this hotel a d the always accommodating staff. So friendly and nice. The A/V guy Don is literally the best. He goes above and beyond every year helping out at the conventions being held there. Such a nice professional in the business of hospitality. He should run that entire hotel.
I cannot feel more grateful for this Hotel, the General Manager and the staff. I've made a huge mistake on my reservation and they helped to change the date and not charge me at all. The facility is beautiful and well laid, the rooms are enormous, clean and modern, the location is great to catch early flights and even get to downtown. I really loved my experience with Crown Plaza Chicago O'Hare!!! The best service ever!
The service and amenities we're good and the beds were comfortable. The restaurants in the hotel we're also very good. Had a training session in one of their conference rooms and it was pretty nice. My only complaint was in my room the heat and A/C unit did not seem to adjust the temperature at all and stayed on the cool side in the room and the conference room was cold most of the time we were there even though we did ask to adjust the temperature. They also had shuttle buses that ran back and forth to the airport every half hour on the hour and I was able to use this to get from the airport to the hotel and back to the airport when I left and was a nice amenity. Overall I was pleased with my stay.