Embassy Suites by Hilton PHX

Embassy Suites by Hilton PHX

Unavailable
1 2 3 4 5
Good
3.2 miles from PHX
2333 E Thomas Rd, Phoenix, AZ, US

Overview

3.6

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Address
2333 E Thomas Rd, Phoenix, AZ, US
Google Map

Amenities

Google Reviews

3.6
Good
1 2 3 4 5
(Based on 1605 reviews)
Az Cara
1 2 3 4 5
Very nice check in woman was able to accommodate me. Designated smoking areas. Laundry facilities across the street. There's a cooler at the check in desk with some alcoholic beverages. Deposit added at check in refunded. Jacuzzi, pool, restaurant open. Breakfast. Quiet.
Jay Mannino
1 2 3 4 5
Always love embassy suites. One of the few we like to stay at when we travel to Phoenix. Rates were pretty good & definitely clean.
J.E.F.S Hunt
1 2 3 4 5
Big, clean rooms with a living room and kitchen attached. Perfectly located for quick access to the airport or a great concert at Celebrity Theatre. Lots of restaurants nearby also. Secure property and grounds.
Reina Kalt
1 2 3 4 5
The front desk was amazing. Great costumer service. The rooms were huge. They were able to accommodate my family as the showed up with no reservations. They added great comfort to our family during a tragic time. We had 9 had 6 come out from other states to say good bye to our father. Thank you so much!
Jill Myer
1 2 3 4 5
Excellent service and hotel. I also want to give Kelly from customer service a compliment for going out of her way to get a cellphone that I left at the hotel back to me at no cost!! I am sorry I didn't get her last name but I assume she works in customer service. We will be staying at this hotel again when we visit the area again
Daniel Brown
1 2 3 4 5
Not sure if its different because of Covid, but there are some Embassy Suites still doing breakfast and evening reception, and some like this one are not. Maybe its a state by state thing.at any rate, this is an exterior corridor that could use a few upgrades but still not bad.
W. B.
1 2 3 4 5
When I arrived I felt a bit set back in time because this hotel if a bit older but clean. Then came the fantastic experience of roof top bar with free drinks (two) and the great breakfast (free) with a super cook. Great service and a place I would go again. Nice pool.
alize maestas
1 2 3 4 5
Its generally a great hotel! These guys keep it clean, emote cleaned room cleaned & wrapped in a paper saying it's been cleaned. 5 stars for you guys!
Eze Duzit718
1 2 3 4 5
Great place to relax in complete comfort pool a bunch of shade.. The only thing that I'm really upset about is that Jerry's Dinner is no longer there 😠😠
cola roberson
1 2 3 4 5
I wrote a long review and wonder where it is!! Long story short. Staff is wonderful. Especially Kelly who works front desk. I was severely over charged and hidden fees also charged to account. $2500+ later wouldn't think that would happen especially by Hilton. The Accounts staff member Katie and I came to an agreeable amount to be reimbursed. It has been 3 days later and still NOTHING reimbursed!! Keep you updated on all details according my overcharging & untimely reimbursement. Stay tuned....
T E
1 2 3 4 5
An older hotel but nice. A bit dated items are made up for with huge rooms with bedroom, living area and kitchen. It is built like a fort with the pool in the middle. Perks like free happy hour in their restaurant on the top floor. But the reason I have booked here more than once is for the free hot breakfast cooked to order. Im drawing a blank on the cook's name but he is excellent and makes what you want right in front of you... or there is also a breakfast bar. He is very friendly and energetic for someone up working at the crack of dawn. I wish I could remember his name because he deserves a raise. My only disclaimer is check the perks for yourself as I am not sure if this is specific for my business travels or for everyone who books there...but it would be worth paying for too in my opinion.
Preston Faye
1 2 3 4 5
Staff was very nice and helpful. Everyone had masks and social distance. 😁
Shannon Reals
1 2 3 4 5
The building is really cool and the landscaping and pool are beautiful and well kept. There aren't indoor hallways, the doors to the rooms are directly outside, which is kinda cool since it's so hot most of the time anyway. The first room they put us in smelled like smoke, so I asked for another room, and honestly the service here wasn't that great. She seemed confused that the room smelled like smoke since they're all non-smoking, until she remembered that people take their smoking breaks right next to that room... Don't take room 104. The room they moved us to was fine. Again though, service not great. Check out is at noon and at 10 the laundry guy knocked on our door to see if we were checking out soon... But the hotel as a place is beautiful.
Josh Violette
1 2 3 4 5
Better than we expected. Aging property that could use some freshening. Cocktail hour was a nice touch. Made to order breakfast looked good if you don't mind waiting in line. Buffet for those who do mind. Large room. Overall not fancy but good at the price. Dunkin Donuts across the street.
John Brito
1 2 3 4 5
Would never go to any other suites inn or hotel. This embassy is the full package. They have happy hour from 530pm to 7pm everyday and full service breakfast that will satisfy all the morning needs. They make you feel at home right when you walk in till the last step out the front after check out.
Mary Ann
1 2 3 4 5
The staff and service at this hotel were very good. The location was good as well, close to freeway, Starbucks, dunking donuts and other food places. Also a gas station across the street was helpful and near the airport.

The room was large enough and had good amenities, however, it needs to be updated! I didn't think the room was cleaned as well as it could have been. There was crusty stuff on the end table and a black mark on the sheets. Other than that, it was a pleasant stay.
Lisa Begay
1 2 3 4 5
We had our wedding here just a little over a week ago.



Owen, the event's coordinator we worked with, was amazing.



This is an older hotel, but everything turned out absolutely beautiful. The pricing was also significantly more reasonable than many of the other venues we looked at, which trust me was a lot.



The staff was kind and catered to every request I had. They worked tirelessly to make sure our day was perfect.



The chef was very kind and made sure to not only introduce himself during the taste testing but also to come personally congratulate us after dinner at the reception. Everything by the way tasted fantastic. We received so many compliments regarding the food.



The room for both the reception and ceremony were set up meticulously and were absolutely beautiful. There were also many places for beautiful photo opportunities.



As for Owen, he was amazing. He kept in constant contact and despite my wedding falling on his birthday weekend he was there all day making sure everything was perfect.



Everything I asked of him was taken care of like magic, sometimes before I even asked.



If you are getting married and looking for a one stop shop that will dedicate themselves to making your day perfect, this is the place for you.
Angela Kilgore
1 2 3 4 5
I liked the Embassy Suites on .

The room was very nice and clean. The outside - beautiful a green. And the staff was very helpful. Over all it was one of the best hotels I've been to in a little while. I had a great stay!
Taylor Dornberg
1 2 3 4 5
We use this location to host work events out of. Their staff always has our rented space organized and ready to go. They post signs to direct our guests and are always very accommodating with changes. Susan is very prompt to emails and phone calls and is always able to make changes when needed.



I was able to stay at this hotel for a personal reason last weekend and enjoyed my stay. Our room was clean and well stocked. The grounds were picked up and the parking lot was near by for all of our luggage carrying. The front desk gal was very nice and answered all of my questions due to changes with Covid-19. The rooms aren't fancy and updated, but they are large which was very nice when traveling with our toddler.



Thank you for a clean room and a comfortable bed to sleep in at night along with great customer service. It is nice to know when we host work events that our customers are in a clean and safe environment.
Robert Lundy
1 2 3 4 5
Great beds!!! The staff was very nice. Just need to spend some money to up date the place..
Beky
1 2 3 4 5
We loved our stay and can't wait to return! The staff was great, the shuttle bus was extremely convenient and happy hour is awesome.
Michael Ficocelli
1 2 3 4 5
The room we stayed in was a little dated but the staff more then made up for it. Ahi, Stefanie and Junior were the gems of our stay. The printed our plane tickets for us and Junior makes the best omelet. All are super friendly. I did not go in the pool but it looked inviting. We will be back on our next visit.
Y Murphy
1 2 3 4 5
The staff was so very helpful and did everything to hello make our stay as comfortable as possible. I suffered a very bad fall and could hardly walk. Upon check in the front desk gal saw my condition and brought a wheelchair, set us up in a room very close to the parking lot, helped me to my room, the bell man brought our luggage from our vehicle, desk clerk brought me ice, an ice pack, and helped us throughout our stay! I highly recommend this hotel. The food is great, the atmosphere is welcoming. Thank you Embassy Suites.
Rex Pietsch
1 2 3 4 5
Remember to use ʜᴏᴛᴇʟʙᴜʟʟʏ. ᴄᴏᴍ when booking any resort. This website will compare countless booking web sites and usually will have prices much cheaper compared to others! Thank me later on! This resort is one of the best in this area. I've been coming here for years. If you stay for a few days you for sure will love it I'm sure!



The front desk was amazing. Great costumer service. The rooms were huge. They were able to accommodate my family as the showed up with no reservations. They added great comfort to our family during a tragic time. We had 9 had 6 come out from other states to say good bye to our father. Thank you so much!
HotCreature 3331
1 2 3 4 5
Overall great experience , yes the building is old and problematic doors not closing all the way and not really able to control the ac unit but things that ate easily fixing by great staff. Also has security over night conducting regular patrols. Constantly moving insuring the safety of guest vehicles and guest in general.
Superstar Maui (SuperStarMaui. Com)
1 2 3 4 5
I love embassy suites because of their free breakfast and free happy hours drinks. Even though I don't drink alcohol, they did find a diet lemonade for me. But the happy hour was nice also because the 2 other people in my work group and myself enjoyed meeting others during this social event. It was nice. The room was huge. It had a living room, as well as a kitchen.

The bedroom was spacious and nice. It also had lots of storage and drawers. The staff was friendly, professional, and helpful.

However, someone should tell them not to play CNN in their lobby all day. There is a reason CNN has ratings lower than some local radio stations. They lie and are biased. Please stop playing CNN in lobby.

Also I visited January 2022. And while the pool area in the middle was gorgeous, the pool was closed.

I gave this place 5 stars, because it was so nice, I could live here full time.

The room was very clean, except for half of the inside rail inside the shower. But even with a couple little faults, I one hundred percent recommend this place.

Ooh, almost forgot, lots of places to eat at walking distance. Domino pizza, Carl's Jr., a couple Mexican restaurants, and even a Chinese buffet.
Orly Renetzky
1 2 3 4 5
This is one of the OG Embassy Suites. Nothing modern here but is has everything you will need for a nice hotel stay including breakfast, parking on site, a large outdoor pool, manager's reception with snacks in the eve. Huge living room space and kitchenette. I love that the toilet is separate from the sink/vanity. Price per night was very reasonable.
Richard Rhodes
1 2 3 4 5
Easy to get too, customer service is amazing!!!! Kelly did a fantastic job of taking care of my concerns that I had. The 1000 point program they have for conservation was a welcome change.
GILLY POLLARD
1 2 3 4 5
Loved the stay. Awesome free drinks. That was great. Bathroom was tiny especially for a big guy. But staff was super nice. The balconies are locked off and not able to use which s

Stinks. But overall we had a wonderful get away there
Raena Noor
1 2 3 4 5
I only made this review 5 stars because of Ashley and her customer service.



DEFINITELY NOT AT THE TOP OF MY REVISIT LIST***



1st - I am grateful for the 2x free drinks and snack bag presented at check-in. The process was smooth and somewhat seamless. Although, there are a series of unfortunate events following check-in that made my stay less that comfortable.



Bad and dangerous electrical system. Unclear instruction on AZ unit - controlled by hotel staff. When I asked about it, rep asked me if I read the instructions. Restaurant on property is not open. My room was occupiable, but definitely not as clean as it could and should be. Breakfast, however free - was not cooked well and rushed. The dining area seemed disorderly and many tables were filled with leftovers of previous occupants. When I requested a remake of my daughter's omelet - I was told to return the half eaten and undercooked omelet for a replacement. This was my first visit to an Embassy and I'm hoping that there are better options to not make this my last. It was the Diamond customer service rep that helped ensure that I was refunded and experience recorded. I stay at a Hilton often when I travel for work, there will not be a revisit to this location. Intentions were good, but the lack of staff support and exhaustion is apparent. I want to be understanding, but there are core business and customer service elements that are missing.
Loic Fabro
1 2 3 4 5
Rooms are great. Pool, restaurant and exercise room are fine (but could use a refresher).

The staff is wonderful and make up for the tad enhancements the facility could get.

Even though my Uber driver let me down, the shuttle driver did not! Just for that reason, this is a 5-star review.
Rick C
1 2 3 4 5
Nice place. Breakfast was great. Those cooks do a great job, aswell as the staff. Very nice. Rooms were good. I will definitely stay again.
cola roberson
1 2 3 4 5
I wrote a long review and wonder where it is!! Long story short. Staff is wonderful. Especially Kelly who works front desk. I was severely over charged and hidden fees also charged to account. $2500+ later wouldn't think that would happen especially by Hilton. The Accounts staff member Katie and I came to an agreeable amount to be reimbursed. It has been 3 days later and still NOTHING reimbursed!! Keep you updated on all details according my overcharging & untimely reimbursement. Stay tuned....
Ensley Long
1 2 3 4 5
One of the best place in the city. Guest liked the large room and appreciated the friendly, professional staff. I loved this place !!
Troy McCue
1 2 3 4 5
Very nice staff, comfy beds, and good shower for an aging facility. We did notice a bit of ceiling mildew in the restroom. TVs were modern and all other amenities were in place. COVID-era bagged breakfast was ok, and included a bagel to toast and fresh yogurt. All in all a good stay, but looking for an upgrade soon to keep the Hilton brand.
Timothy Lancaster
1 2 3 4 5
I got a really good rate and deal from Priceline.com for this booking. The room was spacious and the staff was gracious. I definitely will be coming back here!!!
Dale Ibarra
1 2 3 4 5
What a nice place to stay! The lobby was nice and clean. The breakfast area was large. There were several kitchen staff members constantly monitoring the breakfast items and I really admire that. all of the staves were also very helpful and professional. I am very happy, so I decided to make a review for you. I should highly recommend your Hotel to everyone!
Matthew Jones
1 2 3 4 5
Beautiful courtyard - Unique uplighting, beautiful pool and landscaping. One of the best happy hours and a top notch cooked to order breakfast.
Cera Rios
1 2 3 4 5
The front dest lady Kelly was an amazing woman perfect host!! Everything was great but our ac didn't work to well could use work would I recommend this hotel yes if the get the AC running cooler
Sherri Blackinton
1 2 3 4 5
Very helpful friendly staff. We even checked in at 2 am. This is a very nice place we come to few times a year. This time was just gals weekend. Great room service hot food. Breakfast fresh always and happy hour Happy
Jennifer Clingman
1 2 3 4 5
It is nice & quite. Clean & safe! Very beautiful inside. Wonderfully great people work here!
Gwen Streeter
1 2 3 4 5
Wish I had asked the name of front desk gal

She was awesome. Property was pretty clean but not impeccable. There is a car wash outside of our room which was noisy until 10 pm. Noise began again at 6 am.

Hot tub was awesome!

Loved the accommodations. Two rooms, kind of old-school vibe. Large armoires. Tastefully decorated.
Ken Simrall
1 2 3 4 5
It was a clean. And safe place. The staff went above and beyond to meet our needs. Thank you so much.
Crown Marketing, LLC
1 2 3 4 5
The nicest front desk people I have come across yet. The check in was smooth and they were helpful everytime we needed anything. Thanks again.
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