The staff was so very helpful and did everything to hello make our stay as comfortable as possible. I suffered a very bad fall and could hardly walk. Upon check in the front desk gal saw my condition and brought a wheelchair, set us up in a room very close to the parking lot, helped me to my room, the bell man brought our luggage from our vehicle, desk clerk brought me ice, an ice pack, and helped us throughout our stay! I highly recommend this hotel. The food is great, the atmosphere is welcoming. Thank you Embassy Suites.
Easy to get too, customer service is amazing!!!! Kelly did a fantastic job of taking care of my concerns that I had. The 1000 point program they have for conservation was a welcome change.
The one star rating is for the nice staff. To make it clear, NO ISSUES with the wonderful help I received. It is missing four stars due to cleanliness of the rooms. As soon as I walked in, my nonsmoking room smelt like smoke. Asked for another room, was happy, got to my new room and immediately started sneezing. I found mold in the bathroom, hair on the ceiling, the tub was stopped, light switch panel is broken. I really don’t think I stayed at the same hotel that these other reviewers stayed at. I did not feel comfortable here whatsoever.
What a great Hotel! Service was really incredible. They strive for cleanliness here. Our room is a little bit outdated however the clean part makes up for it. The staff is very friendly. Breakfast is incredible they make any type of egg for you. Omelettes are delicious along with the French toast pastries fresh fruit and many other amenities. On the 5th floor they have a restaurant. We had a great time up there. They serve free drinks and appetizers from 5:30 to 7:30 absolutely a two hour happy hour. Now we received another bill on my credit card for parking. You've got to be kidding me.
Our stay has been great . The staff has been great, the service great and we love the breakfasts and the Squaw Peak Cafe. We really like the front desk staff and Jim, Andy & Anthony in the cafe. My husband had open heart surgery at Abrazo Heart on 6/11 & is still there & that is why we are here. They gave us a great rate because of that. Then last night, 6/22/19, they had a private pool party. There were a lot of people here for it. They took all the parking spaces, they played loud inappropriate music & most of the women wore very little clothing consisting of thongs & fishnet cover ups. I felt that we were at an adult X-rated strip club. It was not appropriate at a family oriented hotel. Some of the other regular guests had small children with them. The smell of pot was very heavy & there were 2 police officers here that did nothing about it. I feel this party was in very bad taste for a Hilton property. I felt really bad for the guests that had small children with them. We talked with another couple & they had their grandson there until that day and they were glad they had taken him home.