Very helpful friendly staff. We even checked in at 2 am. This is a very nice place we come to few times a year. This time was just gals weekend. Great room service hot food. Breakfast fresh always and happy hour Happy
Big, clean rooms with a living room and kitchen attached. Perfectly located for quick access to the airport or a great concert at Celebrity Theatre. Lots of restaurants nearby also. Secure property and grounds.
Dirty and out dated. Rough area with few safe walkable food options. Twin beds in the rooms. TV is hit or miss and ancient. Gym was depressing. Shower was gross. Ice machine broken. How is this place a Hilton? Stay away.
I can't believe Hilton allows this place to have their name on it. Furniture seems like it was new in the 70s, soft goods (towels, sheets, etc.) seem new but one level down from what I typically expect in an embassy suites, but biggest issue is the HVAC.
Room was 78 inside. AC no help. Front desk said HVAC was in "neutral" setting building wide, where neither AC nor heat works because building is too old for rooms to have individual control. Why they use the neutral option instead of letting some guests get what they want is beyond me. Facilities came up to remove the bolts that kept the sliding door shut, so I can get outside air, but now also get the lights from building next door.
Staff seems professional, but ownership is letting them down by not upgrading the property. Would never stay here, again. Too many nicer options nearby.
One of the best place in the city. Guest liked the large room and appreciated the friendly, professional staff. I loved this place !!
Overall great experience , yes the building is old and problematic doors not closing all the way and not really able to control the ac unit but things that ate easily fixing by great staff. Also has security over night conducting regular patrols. Constantly moving insuring the safety of guest vehicles and guest in general.
Would never go to any other suites inn or hotel. This embassy is the full package. They have happy hour from 530pm to 7pm everyday and full service breakfast that will satisfy all the morning needs. They make you feel at home right when you walk in till the last step out the front after check out.
Better than we expected. Aging property that could use some freshening. Cocktail hour was a nice touch. Made to order breakfast looked good if you don't mind waiting in line. Buffet for those who do mind. Large room. Overall not fancy but good at the price. Dunkin Donuts across the street.
An older hotel but nice. A bit dated items are made up for with huge rooms with bedroom, living area and kitchen. It is built like a fort with the pool in the middle. Perks like free happy hour in their restaurant on the top floor. But the reason I have booked here more than once is for the free hot breakfast cooked to order. Im drawing a blank on the cook's name but he is excellent and makes what you want right in front of you... or there is also a breakfast bar. He is very friendly and energetic for someone up working at the crack of dawn. I wish I could remember his name because he deserves a raise. My only disclaimer is check the perks for yourself as I am not sure if this is specific for my business travels or for everyone who books there...but it would be worth paying for too in my opinion.
We had our wedding here just a little over a week ago.
Owen, the event's coordinator we worked with, was amazing.
This is an older hotel, but everything turned out absolutely beautiful. The pricing was also significantly more reasonable than many of the other venues we looked at, which trust me was a lot.
The staff was kind and catered to every request I had. They worked tirelessly to make sure our day was perfect.
The chef was very kind and made sure to not only introduce himself during the taste testing but also to come personally congratulate us after dinner at the reception. Everything by the way tasted fantastic. We received so many compliments regarding the food.
The room for both the reception and ceremony were set up meticulously and were absolutely beautiful. There were also many places for beautiful photo opportunities.
As for Owen, he was amazing. He kept in constant contact and despite my wedding falling on his birthday weekend he was there all day making sure everything was perfect.
Everything I asked of him was taken care of like magic, sometimes before I even asked.
If you are getting married and looking for a one stop shop that will dedicate themselves to making your day perfect, this is the place for you.
The staff was so very helpful and did everything to hello make our stay as comfortable as possible. I suffered a very bad fall and could hardly walk. Upon check in the front desk gal saw my condition and brought a wheelchair, set us up in a room very close to the parking lot, helped me to my room, the bell man brought our luggage from our vehicle, desk clerk brought me ice, an ice pack, and helped us throughout our stay! I highly recommend this hotel. The food is great, the atmosphere is welcoming. Thank you Embassy Suites.
Easy to get too, customer service is amazing!!!! Kelly did a fantastic job of taking care of my concerns that I had. The 1000 point program they have for conservation was a welcome change.
The one star rating is for the nice staff. To make it clear, NO ISSUES with the wonderful help I received. It is missing four stars due to cleanliness of the rooms. As soon as I walked in, my nonsmoking room smelt like smoke. Asked for another room, was happy, got to my new room and immediately started sneezing. I found mold in the bathroom, hair on the ceiling, the tub was stopped, light switch panel is broken. I really don’t think I stayed at the same hotel that these other reviewers stayed at. I did not feel comfortable here whatsoever.
What a great Hotel! Service was really incredible. They strive for cleanliness here. Our room is a little bit outdated however the clean part makes up for it. The staff is very friendly. Breakfast is incredible they make any type of egg for you. Omelettes are delicious along with the French toast pastries fresh fruit and many other amenities. On the 5th floor they have a restaurant. We had a great time up there. They serve free drinks and appetizers from 5:30 to 7:30 absolutely a two hour happy hour. Now we received another bill on my credit card for parking. You've got to be kidding me.
Our stay has been great . The staff has been great, the service great and we love the breakfasts and the Squaw Peak Cafe. We really like the front desk staff and Jim, Andy & Anthony in the cafe. My husband had open heart surgery at Abrazo Heart on 6/11 & is still there & that is why we are here. They gave us a great rate because of that. Then last night, 6/22/19, they had a private pool party. There were a lot of people here for it. They took all the parking spaces, they played loud inappropriate music & most of the women wore very little clothing consisting of thongs & fishnet cover ups. I felt that we were at an adult X-rated strip club. It was not appropriate at a family oriented hotel. Some of the other regular guests had small children with them. The smell of pot was very heavy & there were 2 police officers here that did nothing about it. I feel this party was in very bad taste for a Hilton property. I felt really bad for the guests that had small children with them. We talked with another couple & they had their grandson there until that day and they were glad they had taken him home.