The customer service there is so rude. There was an issue with my fiance's check in, and i called personally to ask questions to find out what happened. She was so dissatisfied with how my fiance handled the situation that she would not let me even ask the question before she started going off on me. All i was trying to do was understand why they wouldn't let him check in if i already pre-paid for the room. I got two words into my question before she started to tell me an answer that didn't even fit the question that i asked. I am not a hot headed person, and i try to always ask questions when i don't understand something and i felt that she handled this horribly.
Location is convenient and close to downtown. All standard amenities available. Clerk at frontdesk behaved as if she is unhappy with her profession. Management is not paying much attention to the upkeep of the area. Gave an unclean look.
Worst room I've ever stayed in!
I'm a trucker on vacation and have stayed in many hotel rooms. This was by far the worst. Night staff was extremely rude and unhelpful! The king bed was sunken in, tons of damage and worst of all no hot water for my shower! Speaking of the shower. The knob was literally broken upon arrival. Had to use my leatherman to turn on the water and it never got above freezing! Worst $110+ dollars I've ever spent and that's with Airline / Wyndham Rewards Discounts! The only positive was how friendly the day staff was. Conclusion: I've stayed in far better for $50 or less.
It was an adventure but the room was safe, clean, comfy and a good price. It was functional. I had an encounter with a cat named Mr. Waffles who was not amused to be travelling with his family but it didnt bother me any. Would recommend.
Stayed here for work and tried to get the Wyndham points added to my card however the ladies at the front desk refused. One lady said “ you shouldn’t worry about it since your work paid for the room!” It’s sad the ladies acted like I did something wrong by requesting my points be added to my card. The company pays and allows the employees to use the points. My company will be getting a heads up about the rude front desk staff at this location.
I arrived at 12 p.m. I was waiting at the airport for a shuttle they booked the room with my credit card over the phone but they could not get ahold of the drivers for the shuttle pick up that came along with the purchase of the room. In the room there was dead bugs under the bed in the bathroom hair from the last individual who stayed there so the room was not clean smudges on the covers they ended up telling me to take a taxi and that they were going to pay for it all I had to do is provide a receipt and from there when I did so they almost tried to dismiss the taxi driver and until we refused to pay them the full amount and they felt guilty so they ended up giving their personal credit card to do so so now the company has to call their employee there was no communication. The room was dirty I was even afraid to eat there so I'm going to eat breakfast at Denny's instead of at Bear free buffet. The neighborhood was quiet no noise no crime but the facility itself was a disappointment I ended up booking appointment at 10 I waited for their shuttle till 12 I was finally told after calling the fourth time that they have to pay for a taxi to get me there but I had to take the taxi and almost try to force me to pay the taxi driver when they told me they would pay. I would not recommend this location to anyone. The guest worker day has been kind it's the institutions that worries me
helpful employees! breakfast could have a little more variety, but other then that. Had a great weekend
the neighborhood looked (interesting) at first but i was delighted with my stay. The young lady @ the front desk was very friendly and welcoming. My room was clean, the bed was comfortable. The mini fridge was a nice addition to the room. kept my brews chilled.
excellent stay. easy check in, friendly service. I appreciated the free shuttle to the airport. the hot cup of coffee & the quick grab muffin on my way out of town. Great price for stay. I will be returning.
I gave it a 4 star because I felt it needed a really good cleaning. Beds were comfortable, shower was hot and soft.
Continental breakfast was good but the coffee was not hot.( maybe heating element in the maker is not working right)
DO NOT STAY HERE. If I could give 0 stars I would. My door would not work with any key given (3 different keys each reassigned 2 times) and needed to be escorted to my room each time I needed to get in, they didn't even ask for my ID or anything, just a room number and felt very unsafe. Room was dirty with paint splatters all over and got my suit dirty before I even got to wear it out. Bathroom took 3 flushes to get all of the waste out of it.
Asked for a new room but was told this was not possible and instead a note would be left for the manager and maintenance to fix issues, 2 nights later it wasn't fixed. I left before my reservation was completed because of so many issues that went unresolved, it felt as though everyone just said what I wanted to hear then did nothing to fix it.
We checked in very very late due to a late flight. If I could have recalled that shuttle bus I would have. Our room keys did not work and the desk clerk had to open the room with his master key so be the batteries in the lock were dead...(?). Why?! Sandy bed! A friendly cockroach! A homeless person sleeping on the property. Not a place to older women felt comfortable at all. But at 1:30 am after trains planes and automobiles and shear exhaustion we slept till daybreak and fled the scene.
The photos of this place are very deceiving. Avoid the whole area is possible.
I enjoyed staying here and love what they have done with renovations. The rooms are well maintained and clean; and always a smooth hassle free check-in with paid in full online reservations. Staff is always friendly and by far my favorite location to visit when I can score a smoking deal through Priceline. *Side note don't let what you see in the neighborhood affect your judgement, property is always clean and quiet the 3 times I've stayed here.
Person working at front desk was nice and helpful, however, rooms are not in good condition. Had to change rooms because the sheets in the first room were dirty (did not look like they had been changed--that or not washed very well). I would not recommend staying here unless absolutely necessary.
If all you want is cheap, go here. But that's about all it's got. The room had half of its lights working, the ironing board had the fabric removed, and the blanket had many holes in it from cigarettes. "Breakfast" consisted of your choice of two cereals (the choice I made was totally stale), and some muffins. Area is sketchy. Price is just about the only good thing about this place, but that's not surprising.
WARNING: Even considering the cheap price, it is no worth staying here!!!
Water stopped up in shower
Very dirty shower
TV didn't work
Hotel telephone didn't work
Didn't send shuttle service to airport for pickup
Molten bulb in the room
No waste can in the room
No bottle of water in room
Repeatedly bad customer service attitude at the front desk
Did not have breakfast, they had cereal but no milk
Not a safe area. The guy at the front desk on morning shift was awesome though! I only give this place one star because of the location. I didn't even feel safe outside during the day. Pretty sure someone tried to solicit me at one point.