I am not rating about Quality of Hotel but of Management which is very poor. My flight was cancelled due to Delta Airlines (not much of a factor) but i called that day to request a refund. I was already convinced that I wouldn't receive a refund since cancellation policy would take into place but I thought I give it a try. I called that night, and was told to call back in the morning for the manager which is understandable. Morning came, was then told called in the afternoon. Afternoon came was then told to leave email. Never received a response or even told that I cant receive refund until today, a week later. I asked to then speak to the manager and they hung up on me.... Thanks for the false hope and service to your customers. Here's your $70.00 to the MIA Manager who I never spoke with or given the name of. . I will definitely not book here again!
Found a bed bug on my bed in room 203. I promptly packed up and left. I got a refund for the nights stay. I was in my room for about an hour when I found the bug.
Nice place to stay staff is friendly. The airport shuttles were prompt. Room was large and clean. Served a hot breakfast. I didn't have time to use the pool or jacuzzi. But looked inviting
Helpful staff! Clean rooms. Breakfast was good! Easy shuttles. Best hotel you can get for the cheap price you pay!
We were stuck in DFW at midnight due to storms and had trouble finding a place. The Quality Inn had room, was reasonably priced, and had a shuttle in the morning (we were too late to get one when we arrived). Breakfast was more than adequate.
Special thanks to Quentin, who checked us in after midnight and checked us out in the morning. Despite how crazy it was in Dallas that night, he kept a very soothing demeanor. He deserves a raise!