Quality Inn and Suites DFW Airport South

The room was hot the temp on the air conditioner said 85, when we got in turned on the air but when we went to bed the room was still warm but cooling slowly, but the bed still radiated heat slept with the covers off most of the night. The tub wouldn’t drain as you were taking a shower, they only put 1 bath towel so had to use a hand towel to dry off with. I went down after midnight and told the little lady at the desk the problem she said she would tell the manager in the

Morning about room 229. I hope they can reduce the amount $80 it would be kind, will see what they will do, with all the construction going on and no breakfast items wouldn’t recommend staying at this quality in.

This is not a normal quality inn. I've stayed at a lot of quality inns and this one is bad. Rooms smells of mildew and was dirty. Burned hole in the covers. Bed was itchy and uncomfortable. Looks like they tried to remodel the room but failed miserably. Gross hotel I would not recommend. Choice hotels should remove this one from their properties

Very hospitable and welcoming hotel. Will definitely stay there again during next transit layover at DFW Airport.

8/8/2021 Horrible service. The hotel have cockroach, the non-smoking rooms smell horrible. No breakfast as they have in their website, No internet service plus they don't care about nothing. Don't waste your money!!! During the night a lot of people are using drugs in the parking lot of the hotel.. Don't spend your money in this trash of hotel. Never be back my family deserves better

Silverfish in the shower; water never got hot, just kind of warm; low water pressure; only 1 luggage cart in the entire building; only 1 Diamond/Platinum/Gold parking space. Gentlemen who checked me in Friday night was nice, the rest of the time I felt like I was intruding. Never acknowledged as a Diamond member.

I got the worse experience in this hotel. I booked 3 nights. It was said that the room had a microwave; but no microwave was found. Second day: no water in all rooms and all day. Third day: no hot water in all rooms and all day again. The crazy part is that customers were not notified. And when I called the front desk, nobody cared. I was obliged to leave that hotel after 2 nights. I did not receive any apologies or refund.

Nice place it is where the airport put me up for a couple of days because they was having problems with the plane and since I didn't get to DFW on time for my connecting flight this is where they put me ,it was nice but if you don't speak Spanish then you are going to have a hard time understanding anyone that works at the front desk and they didn't have anyone there that could speak English well so it was hard to know what it was they was saying to me.

I was very much disappointed staying in this hotel. During my stay I been came across that the Bedsheets wasn't clean and the bad part is I see the roaches are roaming every corner of the room (Room no 247). When I visit to the front desk and and spoke with the manager and he openly says that he already knew about the roaches and the bugs in the hotel rooms.



I was charged $120 for the first night, to be honest it wasn't worth the price that I paid and I didn't get the service at all.



I have taken a pictures and the video's of the roaches and the bugs.



Overall, it was a bad experienced staying in this hotel.

Just terrible! The sheets and blankets were not washed. The bathroom had a terrible odor, all rooms are muggy and extremely hot. I assume it is a molding issue. We went through three different rooms, all of which were riddled with garbage. After finally finding one that was tolerable we peeled the covers back, and were met with dirty bed sheets. Nothing had been wiped off. The staff members response was “At least its not as bad as the others.” Everyone in house keeping really should be fired. Save your self the trouble find somewhere else.

I've never had such helpful assistance. This man went above and beyond to accommodate my needs and concerns after I was unexpectedly stranded in the area. Give it a shot if you're ever in the area in just need a solid place to stay.

Staff was unhelpful. We called about a shuttle and they said they didn’t have one. Low and behold, what was out front the next morning? A shuttle. Didn’t have any of the complimentary toiletries (our bags were lost) that the sign in the bathroom says. Noisy on street level. Bright room. Terrible pillows.

Absolutely disgusting from the first day we went there you could tell nothing was clean there was bugs in the pillows food on the ground blood on the blankets half eaten food inside the mink fridge and old used bars of soap in the shower. I made my complaints too the staff and I was told they would clean the entire room since they were booked out. Stayed there for 3 days nothing was clean then when we went too checkout and complain about it because we were promised we would get comped for something they refused too give me back my cash deposit they required if I could give less then 1 star I would do not go here.

I wish I could give lower than a 1. We walked in the room and there was a balloon in the middle of the floor, hair and makeup on the pillows and no shower curtain. It was obvious the room wasn’t clean. We packed up our stuff and went to the front desk and the front desk man was literally yelling at us and was questioning us as to why it took 15 minutes for us to figure out the room was dirty and come down and complain...it was unbelievable!!! I have never seen a hotel so dirty and been treated so unprofessionally in my entire life. DO NOT STAY HERE!!!! We literally left the hotel in our pajamas and went to a different hotel!

Nice place. But house keepers will barge in your room without knocking. Happened to me 4 times

The first room was unmade from the previous guest. They upgraded room had a great view of the pool and for a bonus, roaches in the room, walking on the walls. A freak snow storm hit the area and then the power went out in the hotel. Oh, and then while under a state emergency... they began kicking people out of the hotel after allowing late checkout. It was so much fun I won't do this again.

Good size room with King size bed. The TV sits on a fixed wall mount instead of an adjustable wall mount. The heat works great, the bed is comfy and clean. The room phone doesn't work at all and as of this review, the WIFI isn't working currently either. I didn't see any roaches or ants so I'd come back for another stay.

Rooms are dirty when you check in Ive honestly only see this on the shows. How lazy can you get? I’ve never seen housekeeping , towels are filthy , no computer someone stole it, no copy machine, no fax machine

Comfy bed. Weird small bed pillows. Found it suspicious that in addition to credit card to pay for room. Clerk wanted a security deposit of $50 in cash only! Had him get the manager as I had a credit card on file. Did not have to pay that still... This is unacceptable! Second time I've stayed here and something weird has happen each time.

They have gone down in they're quality of service.

Staff was friendly and helpful, room was clean, roomy, and comfy.

The manager went above and beyond to help me when I had an issue with my phone.

Wifi, fridge, microwave, almost all the comforts of home.

If I ever return to Texas, I will definitely come back here, just to show my appreciation for their service and hospitality.

This place needs a little updating and more vibrant feel when you walk in to dark lighting the place up so you can feel more welcomed and PLEASE GET YOUR HOTEL SHUTTLE VAN FIXED SO YOU CAN ACCOMMODATE YOUR GUEST BACK TO THE AIRPORT

Very comfortable room...laundry area was very nice and clean...The hotel in general was very well kept...

This was the most horrible, upsetting and disappointing hotel experience we have ever had! We made an 18 hour drive to decorate & attend our daughter wedding. We checked in to this place and the room appeared to look decent. Went to bed to be awaken around 1:30 am by 3 painful, burning bites on my back. I thought that i had just been bitten by a spider. I went back to sleep and was bitten again. I got up and check the bed again it was a bed bug crawling across the bed. half dressed I ran and got management to show him the bug and the bites. He refunded our money and told us to exit the hotel. We didn't even receive an apology from him. My husband asked for another room but the manager said there were none available., Which was a lie! The hotel wasn't even at it's full capacity at the time per CP. In a lot of pain from all the bites, there we were in the parking lot at 2 am tired and shaking down all of our belongings trying to ensure that we weren't taking any bugs with us. We drove/calling around trying to find another room to sleep for the rest of that night. I wouldn't recommend this place to anyone on this entire earth! The issue was not handled appropriately by management. We are 20 year Choice Privelage members and this is the service we received. Wow really?? Very dissatisfied customers!

When I first pulled up to this hotel to check in the police were dragging a lady out of the place for something. I should’ve known to leave then. The hotel ended up double charging me for an extra night I had to add to the trip. I talked to the manager several times and he assured it would be taken care of. I finally got tired of calling after seven or eight times and talking to the manager. Stay away from here. They are thieves.

I truly wish I can give 0 rating. Had a from expedia.com confirmation for a set price, came in to check in and pay and was given a higher price. The gentleman behind the counter wouldn't even call somebody to figure out where the miscommunication was that was on their part and was very rude go somewhere else it's a bad neighborhood anyway

I truly wish I can give 0 rating. Had a from expedia.com confirmation for a set price, came in to check in and pay and was given a higher price. The gentleman behind the counter wouldn't even call somebody to figure out where the miscommunication was that was on their part and was very rude go somewhere else it's a bad neighborhood anyway

Clearness afford as b look e room. The shuttle driver was a lifesaver

Great late check-in ( 2 AM ) due to a 8 hour flight delay. Also extended our check out time from 11 AM to noon to allow more time to sleep.

this is obviously an old hotel:

1. the a little bit rotten door handle

2. the carpet

3 the air conditioning can not be set to a specific number

etc



but the bed is comfy so if you only need someplace to sleep, it is great.



they got a shuttle to airport but going to airport stops around 2 p.m.. Pick-up however is extended to evening. Call to ask if you don't know where it stops.



breakfast is simple but okay. Average.

The hotel was clean and quiet. They offered amazing breakfast and it's at a perfect location near the freeway. The location is also very safe, price was an added bonus.

Great one nite stay! They went above and beyond. Nice continental breakfast

I park my car there and the hotel's shuttle takes me back and forth to DFW. I find that this is a very good deal. I don't have to drive on the airport's property with a lot of other people who don't know where they're going and the cost is much better than parking at the airport itself.

I just want to thank Quentin for all he has done for me and my family since we been here. He has been Polite, patient, very professional, has answered all my questions no matter how many times I have ask. He goes above and beyond for his customers and don’t pass any judgement. We need more workers like him. I appreciate it more then you know!

Didn’t stay, could be good or bad. I put address in two GPS’s and never found it. Called two phone numbers got reservations. Finally got a person at the hotel. Waste of time, she had no idea where she was. I canceled the My after searching for an hour.

The hotel was okay, but we thought we were in the right place - closer to my son's college - and asked to switch our reservation to the other hotel. Also a Quality Inn. The manager of the DFW South was completely unreasonable and demanded we pay for the full day if we switched. It was 2pm. We stayed at DFW South and when we checked in, the lobby employee said the manager told him we canceled. Not true.



The hotel was fine but the management? Not so much.



P.S. - We thought we were staying in DFW North since we stayed there before. (Our mistake, obviously.) We wanted to switch from South to North but were unable without paying first night at South. Decided it was cheaper to stay at South. Still, we had to pay for first night if we canceled.

Hotel and room was extremely clean. Our beds were comfortable and breakfast was good. I will definitely book here again.

I am not rating about Quality of Hotel but of Management which is very poor. My flight was cancelled due to Delta Airlines (not much of a factor) but i called that day to request a refund. I was already convinced that I wouldn't receive a refund since cancellation policy would take into place but I thought I give it a try. I called that night, and was told to call back in the morning for the manager which is understandable. Morning came, was then told called in the afternoon. Afternoon came was then told to leave email. Never received a response or even told that I cant receive refund until today, a week later. I asked to then speak to the manager and they hung up on me.... Thanks for the false hope and service to your customers. Here's your $70.00 to the MIA Manager who I never spoke with or given the name of. . I will definitely not book here again!

Found a bed bug on my bed in room 203. I promptly packed up and left. I got a refund for the nights stay. I was in my room for about an hour when I found the bug.

Nice place to stay staff is friendly. The airport shuttles were prompt. Room was large and clean. Served a hot breakfast. I didn't have time to use the pool or jacuzzi. But looked inviting

Helpful staff! Clean rooms. Breakfast was good! Easy shuttles. Best hotel you can get for the cheap price you pay!

We were stuck in DFW at midnight due to storms and had trouble finding a place. The Quality Inn had room, was reasonably priced, and had a shuttle in the morning (we were too late to get one when we arrived). Breakfast was more than adequate.



Special thanks to Quentin, who checked us in after midnight and checked us out in the morning. Despite how crazy it was in Dallas that night, he kept a very soothing demeanor. He deserves a raise!