The Pool was deeper than my pockets. My 5 year old learned how to hold his breath for the 1st time here. Great time
I ended up stranded here with no bags due to a cancelled flight. Kristen at the front desk made a terrible day much better. The customer service and care was outstanding. The bar/restaurant service was also wonderful. Hands down, customer service makes this hotel a great stay.
Web did the park and fly during our vacation. Both nights were great. We got to work on our tan at the pool before our trip, in the pretty courtyard. The food was surprisingly delicious and the bar and hotel staff were very friendly. Erica and Tom that worked the bar were absolutele gems. Rooms were clean, beds were comfy and the ac was pumping! We will most certainly use the park and fly here again for early morning flights.
I’m so glad I didn’t listen to the reviews. Airport shuttle is located by C36 lowest level. Rooms are dated—but clean. Perfect overnight stay. Welcomed with a warm chocolate chip cookie/ gym is 24hrs plus all the staff are amazing. Forgot the guy name who checked me in —but his multi-tasking skills are amazing. Doubletree give him a bonus.
The hotel was beautiful and very clean. Both Ricky and Nikki Nikki at the front desk were extremely professional and courteous! The Courtesy Driver @ 11am on July 12th, was Extremely helpful. Great team work & Excellent Customer Service! 👏
I will forever be grateful to this hotel and can count on my loyalty. My son missed his flight due to a delay. When he got re-scheduled it wasn't until the following morning. I was worried about him staying overnight at the airport. It was about 11pm and I was able to call the hotel, reserve a room, and have the hotel shuttle go to the airport and pick him up. He called me when he was settled at the hotel and I was so relieved that he was safe at the hotel. The shuttle took him back to the airport in the morning and he is home safe! There aren't enough stars to express my gratitude and appreciation!
Stayed here three nights for an educational conference. I was pleased with my room and the conference facility, but I was so impressed with the staff who served us breakfast and lunch. These gentlemen were super professional, efficient, courteous and helpful. Well done,, guys! All the hotel staff we had contact with were polite and courteous.
Outstanding!! I could not say enough wonderful things about this hotel. Came for a conference and the staff were just amazing. Every single request for my diet were fulfilled, the room was SO comfortable and clean, the staff were cheerful and friendly and just SO kind 🥰 at the dining facility they quickly anticipated every need and checked in so consistently with me that I was doing well and had what I needed. I got meal tickets with them for the conference I was at and I accidentally handed in the wrong day and was left short changed for the next day and the lady at the front desk had it resolved in a heartbeat! The staff were just on top of every detail. I’m beyond impressed.
The personnel were all great!!! The effort at a warm breakfast was nice and very reasonable.
But our room was freezing! But they gave us comforters to help.
First Time at This Hotel, Will Stay Here Again
I enjoyed my pleasant overnight stay at this hotel on my way home from London to Puerto Vallarta. Yes, the hotel is somewhat dated, but my first-floor room was in good condition, properly cleaned, and surprisingly comfortable, with everything I needed.
I was grateful for a good night's sleep in the comfortable bed after my long flight, and the following morning was raring to go. There are coffee and tea making facilities to get you started, plus a convenient microwave and mini-fridge. The bathroom facilities worked well in the ample space, with plenty of hot water in the shower. The trick seems to leave the hot water on a higher setting.
My flight ended up significantly delayed, so I greatly appreciated the desk space to catch up on things. Oh, and I loved how helpful and friendly the hotel staff are, plus the shuttle service driver to the airport.
I think this is better than the ratings. Very clean, great service everywhere, and good food. My only issue was Hilton food credit. Staff at desk doesn't understand how it works.
Beth at the Double Tree was an outstanding person. She was so helpful and was very understanding to help me get directions on how to get the shuttle to the Hotel. I am a very nervous person and she was very kind to stay on the phone with me. Will recommend Double Tree to all who need a place to stay.
I've had a lot of date nights here! I love it!
Didn't even leave the room!
Very romantic, and the room was just the right size and lighting for filming.
The hotel is very clean they also have Lysol wipes around the hotel for your personal use. The staff is so friendly and nice a great hotel!
I have had nothing but outstanding customer service since I stepped on the shuttle bus. I wish I could remember the drivers name, but his conversation was exactly what I needed to help lighten the vibe since we had a mishap with our flight. Then when I got to the hotel and Ms.Kassan ( I apologize if i misspelled your name) kept the hospitality flowing. She went above and beyond with helping us get checked in and feeling at home. And of course after a long day and traveling I needed to unwind so Ms.K directed me to my girl Erica at the bar. And Erica made the best Amaretto Sour I’ve had by far AND put me on a new drink (thanks girl)! Our room had a mini AC issue but Mr.Malik at the front desk handle the situation with so much attentiveness. He got the issue resolved quickly and showed so much sympathy and care. On top of the detail and care he showed he was extremely funny and again the mood was lifted. Again, the customer service I received tonight was better than majority of experiences I’ve had at even 5 Star hotels.
The people here are Friendly! They were a joy to talk to and were always gracious.
I really enjoyed the two nights I stayed here. Their evening restaurant food was tasty and fresh and their breakfast buffet was abundant and flavorful.
The room was clean and suited my needs including a large desk to work from.
The shuttle service was great. Ask for Alex as he was a great driver, but was also very freindly.
Loved it here! The staff was amazing, the food was tasty, and the cocktails weren't completely watered down like in other places I've stayed. Would definitely book there again!
This was a huge stretch for me to give 4 stars. I’m saying this because I wasn’t pleased with the upkeep of the hotel in general. What I can say is the staff was friendly and that my stay turned into a better outcome going to the bar and meeting a really sweet and great bartender. Erica gave me insight on things to do in Dallas and has exceptional hospitality. If you get stuck like I did go see Erica at the bar to brighten your day!!
Day in the life. A canceled flight resulting in being stuck overnight in Dallas. Airline does not pay for a hotel when it’s weather related so I booked a room but my ride took me to the double tree instead of the Homewood suites. I had a digital room key through my Hilton app but realize it did not work I went down to the front desk to ask about it and that’s when I realized I was in the wrong location. My luggage never made it with me and was sent to my next destination and these two lovely queens at the front desk totally made me feel at ease even though I was in the wrong location, but being a diamond member they were quick to act and made sure I had a toothbrush and toothpaste and a comb and a small deodorant to help me the following morning when I would attempt to fly to my final destination. Even though I did not stay at this particular property this night the two front desk ladies were absolutely amazing
The staff was Super friendly! Erica at the bar was super nice as well as the gentleman at the breakfast counter! Well definitely be back if we're ever in the area again! Good Job Double Tree 🤘👏
My mother in law booked this place in Oct. We got a two queen beds. A very nice room. What I love about this place is they have coffee bar and breakfast area at the lobby whenever you feel like drinking something, even at night, you can stopped by make your own coffee, tea, hot coco, and also grab some bananas in their breakfast area. Wide and beautiful lobby to rest, chit-chat and doign thing on computer. Staff are great. The only weakness is, the toilet in my room doesn't flash well, and the pool is kind of cold.
I ended up here because my flight got cancelled due to weather. I was very happy with their shuttle service, the drivers were friendly and got me to and from the airport quickly. The receptionists at the hotel was also very nice and polite! My room was decently clean however I do think renovations are necessary for the prices of the rooms. These rooms are very outdated and smell very musty. I think if they have “Hilton” in the name it needs to have those high standards. I was only there one night and I had an early flight, so I’m not sure about breakfast and all of that. Overall if I had paid a bit less I would’ve been completely satisfied! If someone pays for a quality stay they deserve a room that feels new and fresh.
Great service!!! Got in town late and tired and we were taken care of quickly and courteously. I think the front desk attendant was Antoine? He was amazing! We were not treated well at another hotel, but he helped us out and got us in a room. I will definitely be back!
The front desk staff and restaurant staff were great! Our flight was delayed and had to stay the night. Only complaint was on the bathroom. Housekeeping didn't clean it. Got another room and had a similar issue with the bathroom. This one had a dirty towel behind the toilet. Was too tired to change a second time. Housekeeping needs some help or instruction on how to clean.
Hotel stay wasn’t horrible but I wouldn’t stay here again. Our first room had small black insects on the bed (wasn’t bedbugs) but a bug is a bug and that’s a no for me. We were given a different room immediately. It was better. Rooms could use a makeover. Breakfast was ok. The omelet bar may be the best thing at the buffet. The hotel gets 2 stars but I gave a 5 star rating because the staff is exceptional! There were resourceful and very nice. From the front desk to the kitchen staff!
They allow you to park there for a few hours and use the free shuttle service to the airport. Makes it super nice for picking up my son when he visits his mom.
Thank you Double Tree!
Shout out to Kesonde. Great customer service and professionalism. Restaurant staff was helpful. Food and drink was great. My only gripe is the water temperature. The hot water felt like I was taking a cold shower. Yes , I made sure I had it on hot water temperature. Overall good experience