Upon arriving, I was impressed. Staff was super nice and friendly. That’s where the positive ends. Room 318. No water pressure in the shower. The water drastically changes from scolding hot to ice cold. The air conditioner didn’t work. It never cooled below 71. I called the front desk. They told me I could come down to the lobby and they’d give me another room. That meant packing everything up, waking my kids, hiking all the way to the lobby when we had to be up at 3:30 for our flight. Three out of four charging outlets didn’t work. For this hotel being a DoubleTree, I expected somewhat of a decent room.
Definitely do not recommend parking at Double Tree as an alternative to parking at the airport. I used Way Parking but the app
is not the issue. If you do park here, using Uber to and from the airport is more efficient. Showed up at Double Tree at 5:30 AM and the shuttle dropped me off at the airport until 6:30 AM. When getting picked up from the airport, I arrived at the pick up area at 12:15 AM and was picked up until 12:50 AM. They do not have enough drivers for the shuttles even though they know they have many people to transport to and from the airport.
I have had nothing but outstanding customer service since I stepped on the shuttle bus. I wish I could remember the drivers name, but his conversation was exactly what I needed to help lighten the vibe since we had a mishap with our flight. Then when I got to the hotel and Ms.Kassan ( I apologize if i misspelled your name) kept the hospitality flowing. She went above and beyond with helping us get checked in and feeling at home. And of course after a long day and traveling I needed to unwind so Ms.K directed me to my girl Erica at the bar. And Erica made the best Amaretto Sour I’ve had by far AND put me on a new drink (thanks girl)! Our room had a mini AC issue but Mr.Malik at the front desk handle the situation with so much attentiveness. He got the issue resolved quickly and showed so much sympathy and care. On top of the detail and care he showed he was extremely funny and again the mood was lifted. Again, the customer service I received tonight was better than majority of experiences I’ve had at even 5 Star hotels.
Hotel is perfectly decent, staff is friendly, rooms are comfortable, nothing wrong with it but nothing absolutely outstanding either. As far as the restaurant, typical bar food is fine, but don't bother with the overpriced steak, and if you're a person who likes whiskey, prepare to pay $10-$12 for a small glass of bottom shelf.
I had a decent stay, but be aware that this hotel is old! Very outdated. I was in town for a quick weekend trip. Once I landed, my cousin and I placed our belongings in our room and were gone for the evening. We returned to the room and noticed lots of things that were outdated/dirty but nothing to fret over. When we woke the next morning, our bedside table was covered in ants. We called the front desk and they had maintenance come quickly and were able to get us in a new room. As soon as we got to our new room we began inspecting it for ants. No ants, but to our surprise we found multiple dead yellow-jackets. We are millennials (lol) so we were not really going to make a big deal of it. As we were getting ready for the day, my cousin stepped on a live one which freaked her out. We called the front desk and they moved us again. We inspected the new room. No bugs and out we went for the day. When we got back to the room late that night it was freezing! It was 30°-ish degrees outside and our heat was blowing ice cold air. We called downstairs and they offered to switch rooms because maintenance had gone home for the day. We were very tired and decided to tough it out. It was so cold when we woke up the next morning that we had no choice but to change rooms. I say all of this to say that if you book this hotel, just know that it is outdated and could use some upgrades. The staff at the desk and bar were extremely accommodating and made the stay pleasant.
I also want to add that we saw numerous ants in each room we moved to. We killed about 6-10 sparingly in each room we moved. I think that speaks to the age of the hotel. I hate leaving seemingly bad reviews but I want to be honest just in case someone is traveling with small children, allergies, or no flexibility for frequent room changes.
The front desk staff and restaurant staff were great! Our flight was delayed and had to stay the night. Only complaint was on the bathroom. Housekeeping didn't clean it. Got another room and had a similar issue with the bathroom. This one had a dirty towel behind the toilet. Was too tired to change a second time. Housekeeping needs some help or instruction on how to clean.
The hotel is very clean they also have Lysol wipes around the hotel for your personal use. The staff is so friendly and nice a great hotel!
First room i was in which was room 500 smelled funny. Moved to room 611 and smell was way better. My hot water and travel partner hot water on 7th floor was not very hot. Definitely would pick another hotel after this stay. He agreed and usually double tree are always good.
Shout out to Kesonde. Great customer service and professionalism. Restaurant staff was helpful. Food and drink was great. My only gripe is the water temperature. The hot water felt like I was taking a cold shower. Yes , I made sure I had it on hot water temperature. Overall good experience