DoubleTree Dallas Airport North (DFW)

DoubleTree Dallas Airport North (DFW)

$3.32 / day
1 2 3 4 5
Good
2.5 miles from DFW
4441 West John Carpenter Freeway, Irving, TX, Irving, TX, US

Overview

3.7
Located minutes away from Dallas/Fort Worth, TX International Airport. Free shuttle service to and from airport included with online purchase. No extra charges for full-size vans, pick-up trucks and large SUV's. No room reservation is required to park here.

Shuttle runs 24/7 every 60 minutes (approximately top of hour) to the airport and pickups are on demand.

Check in at front desk upon arrival.
Address
4441 West John Carpenter Freeway, Irving, TX, Irving, TX, US
Google Map
DoubleTree Dallas Airport North (DFW)
1 2 3 4 5
Good
4441 West John Carpenter Freeway, Irving, TX, Irving, TX, US

Amenities

  • 24/7 Front Desk
  • Wheelchair Access

Google Reviews

3.7
Good
1 2 3 4 5
(Based on 1395 reviews)
Dawson
1 2 3 4 5
As an active Hilton Diamond Member, I visit 100+ properties a year. Each hotel visit is different but one thing that Ive been able to count on is the level of cleanliness when I walk both onto the property as well as into my room.



To be blunt, this property did not display the level of cleanliness that the Hilton standard has worked so hard to establish during COVID-19.



I had to switch rooms due to an assignment error at the front desk. I was given the the keys to a dirty room, and the staff member at the front desk didn’t show any empathy when I brought it to her attention.



I was given keys to another room,which was much smaller than the first. At this point I decided going back downstairs wasn’t worth the effort.



In conclusion, this property felt more like a Red Roof inn than a Doubletree by Hilton.
Lauryn Hill
1 2 3 4 5
Loved it here! The staff was amazing, the food was tasty, and the cocktails weren't completely watered down like in other places I've stayed. Would definitely book there again!
Troy Horne
1 2 3 4 5
BED BUGS!!! BE CAREFUL! First time for everything. Can't say that I have never experience bed bugs anymore. If you enter a room here and it smells musty DO NOT STAY! That is a sign of bed bugs. Didn't know that until I stayed here and did the google search on signs of bed bugs. My son and I got eaten up by bed bugs here. You've been warned.



Still no refund.
Victoria
1 2 3 4 5
I ended up here because my flight got cancelled due to weather. I was very happy with their shuttle service, the drivers were friendly and got me to and from the airport quickly. The receptionists at the hotel was also very nice and polite! My room was decently clean however I do think renovations are necessary for the prices of the rooms. These rooms are very outdated and smell very musty. I think if they have “Hilton” in the name it needs to have those high standards. I was only there one night and I had an early flight, so I’m not sure about breakfast and all of that. Overall if I had paid a bit less I would’ve been completely satisfied! If someone pays for a quality stay they deserve a room that feels new and fresh.
Victoria
1 2 3 4 5
I ended up here because my flight got cancelled due to weather. I was very happy with their shuttle service, the drivers were friendly and got me to and from the airport quickly. The receptionists at the hotel was also very nice and polite! My room was decently clean however I do think renovations are necessary for the prices of the rooms. These rooms are very outdated and smell very musty. I think if they have “Hilton” in the name it needs to have those high standards. I was only there one night and I had an early flight, so I’m not sure about breakfast and all of that. Overall if I had paid a bit less I would’ve been completely satisfied! If someone pays for a quality stay they deserve a room that feels new and fresh.
Megan Friesen
1 2 3 4 5
I ended up stranded here with no bags due to a cancelled flight. Kristen at the front desk made a terrible day much better. The customer service and care was outstanding. The bar/restaurant service was also wonderful. Hands down, customer service makes this hotel a great stay.
Josh LeBlanc
1 2 3 4 5
Very old. Stains on walls. Humid and musty. Popcorn texture on ceilings and walls. Pillows are terrible. Hallways smell dingy and musty. Carpet is sticky. Bedrooms don’t smell much better and the ACs do not work very well. Do not recommend. Especially since there’s so many other very nice options within 2 miles of this hotel. Very disappointed compared to other double trees I’ve stayed at. This one is below par.
Alexandra Miras
1 2 3 4 5
The staff has always been nice and helpful, they were very accommodating especially having a dog or maybe because I have their diamond membership. Only problem I had was at the restaurant, there were two customers and no staff, I had my little to go dinner because my husband insisted on eating there. Right before I sat down, there’s this lady that came and from outside the restaurant was screaming “is that to go food? You can’t eat that here, nuh-uh” to which my husband replied, we’re just going to order then, but I just let it go and told my husband to go somewhere else for dinner just because of how the staff reacted. Another guest saw what happened and walked out after us and said he was going to get something but not anymore because how the lady badly approached us. If she ever reads this, talk your guest the proper way and not yell.
Nancy Graff Schultz
1 2 3 4 5
The desk staff when we checked in was very helpful but the restaurant was very understaffed and we had to wait awhile to be seated (plenty of open seating just no one to greet us and tell us where to sit or to seat ourselves) and then had a long wait for our food to arrive. The sole waitress was doing the best she could but more staff was needed. Also, was waiting as instructed to pick up the 5 am shuttle. The shuttle stopped at a different hotel first and was filled so it never stopped here at 5 am and no one came out to inform us of the change of plans. At 5:10 the different groups waiting for the shuttle started scrambling (as someone went in to ask what was going on) to find transportation to the airport. We did learn we MIGHT be able to get on a 5:30 shuttle. A large part of the reason people choose this location is due to the shuttle and when it is not operating as promised more needs to be done to get guests to the airport and not leave them wondering what is going on.
B G
1 2 3 4 5
So I’m the middle of the night, when I have to be up at 5:30am the fire alarm starts beeping because it has a dead battery! I call the from desk to get, “I don’t know what you expect me to do about it?!” From a very angry and very small person. They leave one person alone in a hotel over night. And he has a human he no idea what to do about a smoke detector?? What about as an employee?? I imagine a smoke detector to be pretty important to a hotels operation, no? So to be told “I don’t know what you expect me to do about it?!” Sadly this is American customer service. He is at work but I’m bothering him and he is completely unprepared to do his job which is to provide excellent customer service. Doubletree Hilton FAILED! Horrible nights sleep and a horrible experience.
Josh Violette
1 2 3 4 5
We missed our connecting flight and AA put us here. The shuttle pickup never arrived and we had to make other arrangements to get there. It was late so the restaurant & bar were closed. We only spent a few hours there to sleep and we left very early the next morning. We have stayed at other Doubletrees that were nicer than this one.
Fernando Islas
1 2 3 4 5
we were only here for 1 night because of a layover at the airport. it's convenient and nearby but be diligent and call them once you are off the plane to check on the "free" shuttle. they had told us it was an hour until the next one. we ended up getting an uber. if you're looking for an okay room with a clean bed and clean bathroom, you've found it here.
kelly huth
1 2 3 4 5
Upon arriving, I was impressed. Staff was super nice and friendly. That’s where the positive ends. Room 318. No water pressure in the shower. The water drastically changes from scolding hot to ice cold. The air conditioner didn’t work. It never cooled below 71. I called the front desk. They told me I could come down to the lobby and they’d give me another room. That meant packing everything up, waking my kids, hiking all the way to the lobby when we had to be up at 3:30 for our flight. Three out of four charging outlets didn’t work. For this hotel being a DoubleTree, I expected somewhat of a decent room.
Heidy Soto
1 2 3 4 5
Definitely do not recommend parking at Double Tree as an alternative to parking at the airport. I used Way Parking but the app

is not the issue. If you do park here, using Uber to and from the airport is more efficient. Showed up at Double Tree at 5:30 AM and the shuttle dropped me off at the airport until 6:30 AM. When getting picked up from the airport, I arrived at the pick up area at 12:15 AM and was picked up until 12:50 AM. They do not have enough drivers for the shuttles even though they know they have many people to transport to and from the airport.
deanisha williams
1 2 3 4 5
I have had nothing but outstanding customer service since I stepped on the shuttle bus. I wish I could remember the drivers name, but his conversation was exactly what I needed to help lighten the vibe since we had a mishap with our flight. Then when I got to the hotel and Ms.Kassan ( I apologize if i misspelled your name) kept the hospitality flowing. She went above and beyond with helping us get checked in and feeling at home. And of course after a long day and traveling I needed to unwind so Ms.K directed me to my girl Erica at the bar. And Erica made the best Amaretto Sour I’ve had by far AND put me on a new drink (thanks girl)! Our room had a mini AC issue but Mr.Malik at the front desk handle the situation with so much attentiveness. He got the issue resolved quickly and showed so much sympathy and care. On top of the detail and care he showed he was extremely funny and again the mood was lifted. Again, the customer service I received tonight was better than majority of experiences I’ve had at even 5 Star hotels.
Brett Dupuis
1 2 3 4 5
Hotel is perfectly decent, staff is friendly, rooms are comfortable, nothing wrong with it but nothing absolutely outstanding either. As far as the restaurant, typical bar food is fine, but don't bother with the overpriced steak, and if you're a person who likes whiskey, prepare to pay $10-$12 for a small glass of bottom shelf.
Olivia Battle
1 2 3 4 5
I had a decent stay, but be aware that this hotel is old! Very outdated. I was in town for a quick weekend trip. Once I landed, my cousin and I placed our belongings in our room and were gone for the evening. We returned to the room and noticed lots of things that were outdated/dirty but nothing to fret over. When we woke the next morning, our bedside table was covered in ants. We called the front desk and they had maintenance come quickly and were able to get us in a new room. As soon as we got to our new room we began inspecting it for ants. No ants, but to our surprise we found multiple dead yellow-jackets. We are millennials (lol) so we were not really going to make a big deal of it. As we were getting ready for the day, my cousin stepped on a live one which freaked her out. We called the front desk and they moved us again. We inspected the new room. No bugs and out we went for the day. When we got back to the room late that night it was freezing! It was 30°-ish degrees outside and our heat was blowing ice cold air. We called downstairs and they offered to switch rooms because maintenance had gone home for the day. We were very tired and decided to tough it out. It was so cold when we woke up the next morning that we had no choice but to change rooms. I say all of this to say that if you book this hotel, just know that it is outdated and could use some upgrades. The staff at the desk and bar were extremely accommodating and made the stay pleasant.



I also want to add that we saw numerous ants in each room we moved to. We killed about 6-10 sparingly in each room we moved. I think that speaks to the age of the hotel. I hate leaving seemingly bad reviews but I want to be honest just in case someone is traveling with small children, allergies, or no flexibility for frequent room changes.
Charlie Martin
1 2 3 4 5
The front desk staff and restaurant staff were great! Our flight was delayed and had to stay the night. Only complaint was on the bathroom. Housekeeping didn't clean it. Got another room and had a similar issue with the bathroom. This one had a dirty towel behind the toilet. Was too tired to change a second time. Housekeeping needs some help or instruction on how to clean.
Dinah Wimbish
1 2 3 4 5
The hotel is very clean they also have Lysol wipes around the hotel for your personal use. The staff is so friendly and nice a great hotel!
Peter Caruso
1 2 3 4 5
First room i was in which was room 500 smelled funny. Moved to room 611 and smell was way better. My hot water and travel partner hot water on 7th floor was not very hot. Definitely would pick another hotel after this stay. He agreed and usually double tree are always good.
Rod Johnson
1 2 3 4 5
Shout out to Kesonde. Great customer service and professionalism. Restaurant staff was helpful. Food and drink was great. My only gripe is the water temperature. The hot water felt like I was taking a cold shower. Yes , I made sure I had it on hot water temperature. Overall good experience
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