I AM FURIOUS AND YOU NEED TO REFUND MY MONEY NOW. I booked this a few days in advance because my husband was coming home. We haven't seen him since he's been working out of state. The reservation says on it that there is a shuttle. WELL.. THERE ISN'T. My husband gets there, finds out, and misses his flight. I'm Speechless, I'm furious, I'm angry. I don't even know what to do at this point. I'M SO ANGRY. REFUND ME NOW and offer me a FREE STAY and replace my NEW airplane ticket.
The property is very old. The service wasn't very good. The people that run this HoJo don't seem to really understand the hospitality business. They like to argue, when asked if we could extend our stay to a second night, the credit card machine wouldn't take our card. We had to book and pay on line. Between finding out that the cc machine wouldn't take our card and booking the second night, our room key was turned off. My husband is handy cap and had to make yet another trip to the front desk just to get back in the room. Also, we were told we got a handy cap room. However the door to the bathroom has never been widened to accommodate a walker or wheelchair. There is a bathtub, not a handy cap shower. This is supposed to be a 2-3 star place at least for what they charge a night and yet little things aren't done. Like the mirrors all four of them are dirty with snugged finger prints, toothpaste, ect... Coffee had clearly been poured out in the sink prior to our arrival but the sink never rinsed out after. It's the little details that make a difference even in an older hotel.
Please steer clear from this place. They charged me twice once on Priceline and again Howard Johnson charged me I went to the front desk for a explanation and the gentleman argued with me then came out from behind the desk and physically assaulted me the police were called nothing was done and he said they had a witness that said the physical assault never happened this place is a joke steer clear go somewhere else it's dangerous here. I do have a police report and will continue to bring charges upon the front desk clerk this is not over and I also reported this to Howard Johnson upper management
Bathroom does work, air conditioner in a different room not letting the bedrooms cool down when it's hot. Asked for a Fan to not make it a big deal only to have a receptionist raise their voice. The location states they have laundry room, and was told onsite there isn't one. Paid to much for the bad quality of hotel and service was poor.
I stayed here quite a few times last summer/fall. Manager won't give you late checkout unless you give the hotel a good review..Well, I'm back changing my review !! They never have enough towels. Mold on shower curtains. You can tell theres lots of druggies/illegal activity here..creepy late night traffic. Loud fights and people screaming. Uncomfortable beds and pillows. The white lady receptionist was nice enough, you could tell she hated her job.
Ho Jos is always a decent place to stay. It's usually better because they serve a pretty decent breakfast there, but because of the Covid-19 the breakfast is on hold until further notice.
Another let down is I forgot to get my cash deposit back when I left the day before yesterday. I was told I need to contact Andy, who works the daytime shift. This Andy is an elusive character. I've stopped in to see him before, but he wasn't there. The person at the desk said he is there sometimes until 11 or sometimes until 1. Last year I was overcharged by this hotel on two back to back booking occasions. I still have the screen shots from my Booking.com confirmations and was overcharged by over 30 dollars on the two occasions combined. Andy was elusive then as he is presently. That's over 60 dollars owed to me by this hotel and the nights are less than that. A free night and I'd call us even and post it for all to see that this Wyndham Resorts franchised hotel is upstanding. With over 35,000 reading my reviews it's a consideration I would take seriously.
Avoid this hotel. The rooms were not clean. We found a cookie on the floor. The bedding was questionable. The carpet was filthy. I didn't even want to walk around without shoes on. Thank God we just stayed here for a few hours for the night. I booked online and the pictures are nothing like the actual room.
Clean hotel really nice for price. Spacious rooms with a safe security box in room. Plush cozy pillows allow for an uninterrupted night's sleep. Great weekend getaway place. Shuttle service available!
If you're looking for a better experience I would suggest sleeping in the airport, or on the street, heck even jail. Renee at the front desk is a walking talking piece of human garbage who most likely almost suffocated as a toddler and now has brain damage. Do yourself a favor and don't stay here.
Rooms and staff were awful. Not one for short negative reviews but HoJo needs to place some attention on this location. Price isn't low enough to tolerate the conditions.
We were given a before tax price when we reserved, $15.00 more when we arrived, and an additional $5.00 added to before tax price at check out. The gentleman at the desk never rose from his chair, and was vaping right there. Don't count on breakfast--what was there was old and disgusting. The shuttle to and from airport was great.
Carpet needs replacing! Need better pillows. Otherwise clean
Reserved a room and room was given away after the same happened at days in. Was then given room 106 which is not for lodging but charged full rate!!! NO HOT WATER, NO HEAT, SLEPT WITH COAT ON!!! NO SILENCE and woken constantly throuvh the night by calls conversation and loud speech since it is only 10 feet from from desk. NO MANAGER ON WEEKENDS, NO REFUND OR DIFFERENT ROOM! Will uplodad link on updated text Monday with full videos of room and speech with employees on site and from room and site with employee confirming the room should not have been rented by night staff.
PASS THIS PLACE UP! DON'T STOP! You enter into a dark room with no nearby light switch. Scary. Needed to use restroom and the toilet started leaking water at my feet. Got maintenance. They fixed it. Window didn't lock! Not safe. Loitering in the parking lot. Very little cold water from bathroom faucet, yet tons of hot water (plumbing issues obviously). Water dripping from outside ceiling THRU THE LIT LIGHT! (Fire hazard). Changed rooms. Then the loud music started and the loitering. I need to get some sleep but I'm scared to close my eyes. New employee at the front desk was helpful with getting us a new room. I do NOT recommend this place.
Where do I start? First walking in the room, no switch to turn on light have to walk through dark room (creepy), and it smelled. The toilet leaked so they had maintenance come fix it. No Kleenex. Key card works only after sliding a few times. Then discovered that the window doesn’t lock. Had to move rooms. Don’t feel safe due to that and the people just hanging out in the parking lot (their loud music and total lack of consideration at 2300 wasn’t the hotel’s fault, but be advised half this property is people who LIVE here and therefore treat it like their party house and not a hotel). Staff was accommodating and nice was the ONLY compliment I can give this disgusting grimy downright scary place.
Dirty and poorly managed. First room was missing a bed sheet, a light bulb was burnt out, phone had no phone cord, and fridge wasn't plugged in behind heavy cabinets. So I complained and they gave me a different room. Second room one of the beds had stains on the top cover along with holes from cigarettes.
Morning shift guy was more interested in playing his computer games then helping. Also used expletives when explaining that the luggage cart was missing. Breakfast is a joke. Don't try to save a buck coming here.
Anyone that says this is a 3 star or above is either lying or its a fake post. my girlfriend was supposed to stay there and upon driving in the parking lot immediately drove out. There were people shoots up drugs in the parking lot, and it looked like a crackhouse. What a disgrace....
Great snacks for sell in the lobby! Manager is super cool and great rooms for the price!! Been here several times, always had a pleasant stay!!
The front staff is amazing the cleaning people I got to give five stars to also because they accommodate any need that I had and I am here frequently it’s very rare that you have the staff at a hotel without the turnover rate as I see this hotel have I have been coming at his hotel now for two years
I used their parking service. Extremely tight lot. If three other spaces had not been empty, I would not have been able to get my vehicle out. Noticed collision evidence in lot. But it's convenient to airport and shuttle service worked well.
Price is Right for the stay, clean and I've gotten to know the staff, very accommodating..
Door did not lock. TP holder falling out of wall. Could not get into pool area. No Kleenex. Did not feel safe. Yelling next door.
I stayed in July and posted a review which basically said "stay somewhere else." The hotel was filthy inside and out (including bird excrement inside the room). The swimming pool was closed. The staff were awful. I've had a notification today which says that my review has receied a response from the owner ("thank you for staying") but it seems as though my review and response have now been removed (strange...). The fact that I got no apology or anything of susbtance from the owner says it all, and my headline remains the same: avoid this hotel like the plague you might catch if you slept there and stay anywhere else.
I was able to get a decent price on a room at the last minute
Horrible. The shower heads were so filthy. The light in the room doesn't come on unless you switch it on by lamp which is very uncomfortable walking into a dark room not knowing what your walking into. There were lots of people standing out side that looked questionable. Air conditioning was poor. And breakfast was below basic, a gallon of milk for everyone to share (no variety) syrup had to be pureed out of a big tub. There were no plates out. The best thing I had for breakfast was my Apple juice.
My stay was somewhat bittersweet. I first booked for 2 nights in a Queen Suite, was put in a King Standard room without any notice or acknowledgement from them. I then added a third night and was moved to the Queen Suite I was supposed to have from the beginning. I was told my checkout time was at 12pm, at 11:05am on my final day I received a knock at the door telling me I was now past checkout time and needed to leave or pay for another day. I was then approached otuside my room by the gentleman working the desk (I got the impression possibly a manager of sorts?) and he felt the need to tell me that "I was a sweet girl but I was hanging out with the wrong kind of people, they're not good people" This was referring to my fiance Alex, and a friend of ours. This statement was based entirely on the fact that I was with two men that have a lot of tattoos. Both were nothing but polite to all staff, and they followed all rules set at the property. This was uncalled for and very upsetting, and truth be told, it may keep me from staying at this motel in the future. I do not feel comfortable staying somewhere that myself or my guests will be judged and profiled due to looks.
Stay somewhere else. Filthy inside and out (including bird excrement inside the room). The swimming pool was closed. The staff were awful. I was not the only guest making a complaint and the only person on duty claimed to have "no authority" to deal with anything. He didn't lift a finger and watched whilst another guest cleared the cockroach from the breakfast room floor. The manager, Andy, was downright rude via email after I raised my concerns with Wyndham. The location was good and I like the fact that they served Fruit Loops for breakfast (just as well - the waffle maker was broken and the bananas in the fruit bowl were brown), but I'd still advise people to go somewhere - anywhere - else. Howard Johnson is the US equivalent of John Thomas.
This place has it feel to it... could use some updates but it's a good stay for 1 or 2 nights
The customer service here was terrible. I was quoted a price over the phone which was not honored when I came in to pay. The person who was working in the office basically told me what he's deciding to charge is what he's going to charge. He was rude about it and didn't seem to care that I was quoted a different price by another employee.
It was a terrible experience. I will NEVER go back there. There are PLENTY of other hotels in Phoenix.
I booked this place off of the Wyndham site. My wife checked in early afternoon after her meeting then went shopping while waiting for me to drive down from Flagstaff with the kids. She never actually checked the room. We got back to the hotel about 8:30pm ready to go to bed. When we got into the room we tried to settle in, but my wife kept finding issues that eventually led to us not even being able to stay the night. We went back up to the front desk to see if there was a more suitable room. None were available so we told the front desk clerk we wanted to cancel our stay so we could go somewhere else. After showing the pictures to him he agreed that we shouldn't have to stay, but he would be unable to credit the room back. He said that would have to be done by the manager the next day. I called the next day to try and get a credit back and the manager (Andy) refused to do anything about it saying that the room was adequate. I contacted Wyndham about the room and they gave me a Customer Service number and said that they would try to get the manager to resolve it with me. They have to give him 14 days to respond. He sent out an invoice after they contacted him, which I then found out that he DOUBLE charged me for the room I didn’t even stay in. After about a week I finally got the second charge credited but could not get any response about the credit for the original reservation. At the end of the 2 weeks I called Wyndham back to see if they could start working on getting something done. This prompted him to finally call me. I returned his call and he was unprofessional and argumentative throughout the conversation. He eventually offered me half my money back, but when I did not accept his offer he started to belittle my own house saying it was no better and threatened me stating not to make him mad. Figuring that I would not accept anything except a full refund, he eventually hung up on me. I immediately called Wyndham and they finally were able to get me squared up by sending me a live check. For your safety and peace of mind, I would stay far away from this property. There are much nicer properties in the area for the same or less money. Wyndham finally took care of it, but it took forever and a ton of frustration.