We got in at 5am. I had two young children and they simply never came to pick us up after texting 10 times calling 10 times no one answers but they claim to be 24 hours. Cheap parking gets cheap service.
Use Parking Spot instead. A few weeks ago when the snow storm hit Nashville, Parking Spot called my party about our vehicle and told us they weren't running a shuttle and asked what time we would be there. I understood that the shuttle wouldn't run given road conditions but it did take a while to get our bags and get an Uber as taxis weren't running. After paying $40 for an Uber, we arrived at Fly Away and there was a paper sign on the door that said the employee had gone home. This was after we called to say we were on our way. There were other customers there as well standing around with no way to get home. Meanwhile, Parking Spot was running their shuttle and getting guests to their vehicle efficiently. This should not be allowed to run as a business. My family used to use Fly Away everytime we flew. We will never go again and neither should anyone else.
Do not park here! Absolutely unacceptable experience. When my flight landed I updated them then waited for over 30 minutes for a shuttle to arrive (they say it’s a 6 minute drive). While waiting I attempted to call several times and no one answered. I kept going to a voicemail that had the wrong date stating they had closed early and if you need to get your vehicle you’ll have to wait until the next day. They advertise being open 24 hours! This is unacceptable! I was about to call an Uber to take me there when a shuttle finally arrived and an huge group of people were also waiting for the same company. Too many to fit on the one shuttle. Come to find out, they only run one shuttle at a time. Ridiculous and unprofessional business here. Spend the extra $5 and park at Parking Spot. They had roughly 10 shuttles come through before 1 of these guys came
Two trips in a row we have waited for a pickup at the airport over 25 minutes while we watched The Parking Spot and Park and Fly vans come THREE TIMES while not a single Fly Away van came by. Called for a pickup and got VOICEMAIL. Had to call again and just got excuses. But they were quick to charge my credit card!!
My made my reservation after checking fly away parking. I had my vehicle cleaned up while I was gone, and it was a great experience. The entire transaction was a great one.
AmazIng service l! They were easy to book. They had great prices and I added on the detail service and they did an awesome job!! I will use them everytime!
Have used there service for years and i traveled this time from 1/25-1/31 2021. There service has gone way down hill!!!! There website is down so u can’t reserve online. They only have valet parking now so that means take everything out of your car because this last trip they stole a bunch of 1$ bills I had forgot to take out in the center console. They say they do military discounts but they don’t, I had 3 free days saved up they didn’t deduct from my account, and for staying 7 days I only got 7 points towards a free day. Never ever will I use them again they lost a customer for life. I will be filling a complaint with BBB and I will tell everyone what kinda crooks they are.
They overcharged me and have a terrible customer service at the office. But excellent driver. Not recommended.
If I could leave zero stars I would! The one time I decide not to book Executive Travel I realize I made a huge mistake. The driver was sleep. Yes SLEEP when we arrived at the bus to take us to our car. He did not greet us, he did not speak to us, and he did not offer or even try to help with our luggage. Do yourself a favor and book elsewhere.
When I brought my vehicle I was quoted one price of 7.00 per day for four days. I asked the young guy how much will it be and something that shows that and he said that there is nothing to give me and that it will total 35-40 when I pick up car. I pick up my car at 11:00pm when my flight lands and is charged 86.00!!!!! I spoke with the gentleman that picked me up that promised he will make a note for the manager. I got picked up on Friday and today is Tuesday. I have called everyday for the manager but they all say he is not there and do not know when he will be back in. Just go somewhere else or park at the airport to avoid the lies and run around
Wonderful experience! Very easy and quick to use. Will definitely remember for future use and recommend to others.
My boyfriend used this service over the weekend and was well pleased. He said he pulled up, dropped off his keys, and loaded up for the airport. On his trip home, he said the service was awesome as well. He called and by the time he got to the parking lot, a shuttle was waiting. When he got to Fly Away, his vehicle was waiting. No delays and the service was fast, prompt, and friendly. He traveled on a Friday morning and returned on Monday morning, at a time when he thought it would be extremely busy with traffic. But he said there were no problems or concerns. I asked would he use Fly Away again, and he said 'oh, yeah, absolutely". Fly Away, thanks for making this trip even better!
This is ridiculous!!! I've Been waiting since 7/30/20 to hear back from someone concerning my charred key fob.
Three vans. One flat tire. One unregistered. The other no air conditioning. Hot and stuffy even though only two people on it.
There was a fire at the end of July because the building was struck by lightning. When we got back to the car we were handed our charred key fob that cost about $400 to replace. We were told to contact MARIO to file a claim and they would replace the keys fob. I have now called 4 times and left repeated messages and no one has called me back. I will NEVER use this place again. I also own a travel agency and will make sure NONE of my clients ever park with this company. Do the right thing and replace my burnt to crisp key fob.
Everything was super fast and convienant considering only one person was working due to covid. I was really impressed.
Good & bad experience. The covering night attendant was very nice & professional in getting us to the airport. However upon return we started to run into issues. Texted our claim number to them as directed & waited & waited to be picked up. Tried calling multiple times with no answer. Once we were picked up & arrived back to the lot we realized they had one person running the entire operation at night. Next I was told the check out price was double what I was originally told when first ordering & what I had already paid half of. The attendant said he doesn’t do anything with billing & to call the next day to speak with the manager. In the morning I tried calling & calling the manager with no answer. Left my info no call back of course. Won’t be using again & definitely don’t recommend.
They take about 15 minutes longer to pick up than the competition. They used to be so much better. I would say about the last year they have started falling off.
The employees were nice. The location was close. The reason I went there was to save money. Google mentioned maximum 10$ a night so I chose this one. I am not unhappy with the service but the total cost of the basic service was 68$ for Thursday night through Sunday at midnight. If you care about your car, their facility is constantly monitored and like I said, they're friendly.
anytime we fly out of nashville, we use fly away. they are very polite always. take your bags and load them on the bus and unload them when they drop you off at the gate. never had anything happen to my car while we were gone. when we arrived back from our trip, they were there to pick us up within 5 minutes. when we arrived back at the fly away, our car was there waiting for us. we will continue to us them.
They give you a quick trip to the airport, plus you can print out a coupon for parking.
Best place in Nashville! Great staff!
Just used Fly Away Airport Parking for the first time and the service was great. We dropped our vehicle off and they loaded our bags and explained how to get to our car once we returned. Upon return we found the shuttle station easily though BNA is under construction. We didn’t wait more than a few minutes for a few other passengers and we were on our back to the car. The shuttle was clean and our driver was friendly just like the first one. They pulled us right up to our car, which was turned on, and had the trunk popped and ready to load. The last nice touch was that they offered complimentary water bottles on arrival. Wouldn’t hesitate to use again.
The worst parking experience ever!!
The worst parking experience ever!!! We have used Fly away for several years but our most recent will also be our last. We went on a family vacation over fall break with our kids. When we arrived back at the airport I did the usual and text my claim number, got a response and went to the waiting area. We waited about 25 minutes which was longer than normal. No big deal, it was fall break and it was busy. We got back to the parking lot, my car was not pulled up as usual but again no big deal. We stood there waiting. After about 7-8 minutes, A lady asked if we had our car. I replied with no and was asked what car I drove. I told her a white 4Runner and she walked away. A gentleman brings up a Honda mini van, pops the trunk and walks away. We of course just stood there, not knowing if this was brought for us but clearly not our vehicle. I go inside and the lady looks at me and says, is that not your car? At this point I’m aggravated, it’s 8 pm, I have 3 kids standing outside, we’re ready to be home. I said, no- I told you it was a white 4Runner and that is clearly a mini van. Long story short, my husband & I walk the parking lot as they had no idea where my car was, we find the car UNLOCKED, but no keys to be found. 45 minutes later, my husband finds my keys in some random basket behind the desk. No apology. The tag on my keys looked as if my car had been moved at least 5 times. We leave and on the way home, I get a call that they forgot to settle my account before we left but due to the trouble they are going to credit me one day of parking on a future stay. That equals about $9. Needless to say, I declined the discount and informed them I would never return. The lady in the office didn’t even act concerned or apologetic. She actually stopped helping us in the middle of this mess to attend another customer. I know I’m not the most important person however, you lost my car, my keys, and you just decide to stop helping me????
We have parked at Fly Away for years and years. Something (management?) has dramatically changed in the past 6-12 months. The drivers (for the most part) are still great and helpful, but the office staff not so much! Had to repeatedly give them our account/credit card information at each visit, and the reception was always as if we were bothering them upon arrival. ***Beware, daily parking rate is more than noted on their website and if you park for 24 hours and 20 mins, you get charged for 48 hours.*** A great business that we were happy support has definitely gone downhill.
Highly recommend for hourly parking!
I needed 3 hours parking to send off some family members on a Sunday evening. They gave best rate online (around couple bucks hourly) even when booked just 2 hours before. And that too for valet parking! (Parking Spot requires minimum 8 hours parking).
Arrived at 5:25pm, got shuttle in 5 mins. And reached terminal by 5:40pm. So total 15 mins from in to terminal drop. Only thing they could improve was to use QR code scanner. (The guy was manually noting my reservation information!)
For pickup at airport on return, all the shuttles and uber/lyft start from the terminal garage basement. Their green shuttle was ready when we arrived there at around 7:30pm. So back to parking in 10 minutes.
My car was ready right next to shuttle drop off in same condition as dropped. I just got in after getting off shuttle. Receipt was placed in car and exit gate was opened.
Overall great experience and will definitely prefer next time (will reserve online for better rates).
We used this for the first time and found it very efficient. The driver was friendly and helpful. He gladly helped everyone with their luggage. In the midst of much traffic he maneuvered skillfully. We would gladly use this service next time.
Each time, I put it here. Love this place so much.
Open all hours. Friendly. They give you cold bottled water when picking up your car. Great points program.