Best Western Plus (BNA)

Positives - Very friendly staff, clean hotel, nice breakfast, comfortable bed, good location- lots of restaurants.

Negatives - small room with no chairs, took several minutes to get hot water, hard to regulate A/C - wall thermostat did not work. Overall nice hotel for short stays.

Place was clean and new. Staff was friendly. However, the only thing I suggest is to get a room not right above the pool. The pool stays open till 11 so, about 10 a bunch of kids were screaming down at the pool. Therefore, I didn't get to sleep as early as I wanted. Otherwise, it was a pleasant stay.

Sheryl at reception so welcoming & friendly. The room was spotless and well appointed, comfortable bed, close to airport. We took advantage of the free shuttle, but left too early for the free breakfast. Keurig coffee in the room as well as free capuchin latte coco etc in the lobby 24 hrs.

Perfect for airport convenience!!! Lady at front fest very helpful and friendly!!! Loved her French accent as well! 😁

I stayed here while in town for my daughters wedding. Nice hotel. The price was solid and the shower pressure was amazing. They could offer more small towels but overall great experience

This hotel is superb for an airport area property. The staff is extremely polite, the rooms are very comfortable and modern, and the breakfast I'd vast and filling. Parking is ample. The location provides easy access to the interstate and beyond. My number #1 go to spot for the area.

This was a very nice place to stay, convenient access from I-40 and the customer service was top notch. The lobby was well decorated for Christmas and the room decor and cleanliness was perfect. Very comfortable bed and great choices of coffee in the lobby and breakfast area. We enjoyed the chance to have food delivered to the room. Highly recommend this hotel to all who are traveling.

Because of my job I have stayed in quite a few of the hotels in Nashville. This hotel was very CLEAN. It did not make me feel like touching the furniture was gross, and it did not have an odd smell to it like some I have stayed in. The front desk staff was super nice and helpful. I am part of their rewards program and even though I booked through priceline I was still able to get reward points for my visit and a free upgrade to a king sweet after giving my rewards information at the front desk during check in. I will definitely stay here again. The free PARKING and BREAKFAST were just icing on the cake!

Amy the general manager really is incredible. There were tons of customers coming in who were stressed and being rude due to massive flight cancelations. She handled everything with extreme composure, I could not have that type of patience. The phone were ringing off the hook and there was a line but she treated everyone with a smile and was great with problem solving and customer service. Amazing job Amy. You saved the day.

The hotel is very CLEAN and the staff was alright. Some may be new. There's one microwave on the 1st Floor and that's it. None in the room. Windows are locked, so there's no fresh air. Regardless, the place is clean and in very good condition. Pool, Laundry (bring quarters only). Nice, safe location. Eateries, Drug Store within walking distance. Fair price for a hotel.

Very clean & nice place to stay. Would definitely recommend. The staff was very helpful.

Big shout out to Autumn. We arrived Sat 11/26 after having booked with an online service. I was frustrated to see that the online contracted price was not on the computer. The next morning I spoke with Autumn and she took the time, once I sent her my email confirmation of the contract price, and fixed the charge. Very pleasant. Totally turned around my experience. Thank you Autumn. Plus, the rooms were clean. Only downside was the elevator was down for repairs, but they had a staff member help us upstairs with the luggage.

Update: this was resolved and refund was given! Thank u so much for quick help and taking care of the matter. He has stayed there before and never had an issue until this.



Beware my husband stayed there last night. He was told when checking in it would be $130 plus tax. When he went to check out they charged him $240. When he said something the guy at the desk said there was nothing he could do the manager wasn’t there. He would have never stayed there for that price when he was only staying for 5 hours.

Loved everything about our stay! We parked our car here while we went on vacation at much better rate than other places close. Room was great! The lady at the front desk was awesome too! Their airport shuttle took us to the airport and came back and got us a week later and this was included in our stay! Had a great breakfast before we caught the shuttle. Highly recommend this hotel!

The hotel was so clean and the staff was very friendly and helpful. Adelita was awesome and friendly. Made wonderful breakfast every morning and made sure everything was hot and tables were clean. Greeted you with a smile on her face every morning! Highly recommend the place!

This is a fantastic hotel. Our room was clean and beautiful. Bed was very comfortable. The breakfast was top notch. They has a great variety to choose from. Food was hot and fresh. We will defiantly be staying here in the future. Pool look very inviting and clean.

Beautiful hotel very clean an welcoming. Had fresh baked cookies and coffee bar when we arrived. Very friendly staff. Rooms are spacious with coffee makers in the rooms. Breakfast bar included in price. Swimming pool was relaxing. Reasonably price rooms. They also had shuttle service to the airport. Would stay there again.

Great room! Very clean and they had super friendly staff. Talked with the new GM of the hotel, Karen, she is the nicest lady a true ANGEL. Front desk lady Carrie is sooo funny and very personable! We had a great time!

Carrie at the front desk was AMAZING!!! The hotel initially held WAY too much money on my account. The young lady who was at the front desk when we came I think overcharged me or did something wrong. Basically, they were supposed to hold $185 plus $100 security deposit or whatever for the room and they ended up holding $470 on my account. In the end, I was only charged $185 but I do think that was bogus that the amount to hold on my account nearly doubled what it should have been. Carrie was able to explain everything to me and set my heart at ease. So WATCH that guys if you book on Priceline. Also, the rooms were amazing and so clean. The breakfast was impeccable! I will definitely be staying there again in the future! It was so comfortable and the rooms had such high ceilings. Talk about spacious!

I would recommend this hotel to anyone and everyone! The employees here went above and beyond for us during our stay. We stayed here two separate nights: when we first arrived in Nashville and the night before we flew out. We checked in just before the shuttle service downtown was set to arrive, but we didn’t have reservations. The front desk rushed and got us scheduled on it. I forgot my wedding rings by the sink in our room and didn’t realize until we were at the airport and had returned our rental car. I called the hotel, and the front desk agent, Cody, went to our room and found my rings. He called their shuttle service, and the shuttle driver delivered my rings to me at the airport! I am amazed at the level of customer service at this location. Thank you so much again, Cody!

Also, breakfast was delicious. Much better than the Hampton Inn we stayed at on the same trip.

Very clean, modern, and appealing hotel. The best hotel breakfast I’ve ever had. Good beds, clean bathroom, modern and streamlined foyer, well maintained breakfast buffet. This is a good one!

Great location ! Close to downtown and opryland. Friendly staff, updated clean rooms. Adequate breakfast. Enjoyed our stay. Would recommend . Pool is in and out!

Great price and great hotel! The staff was friendly and accommodating. The room was clean. Great stay!

We checked in late and Gabby at the desk was very helpful. The hotel was very clean, tidy and welcoming. The beds were super comfortable and the hotel room was spacious and inviting. Plenty of outlets for the electronics, the bathroom is nice sized as well. We look forward to staying here again, and if you are looking for a nice place to stay in Nashville, we highly recommend the Best Western Plus Nashville Airport Hotel.

Good location. Like always, best bang for the price. You always know what to expect and the room are normally what you expect in cleanliness and comfort. Best Western does not disappoint for the most part and this place carries the tradition.

We came in really late (1:00 am). Anthony was amazing in helping us get settled and even helped us order and get food delivered to our room. Then in the morning Autumn helped me with items I forgot at home, getting us a “breakfast snack “ from the snack bar since we slept in to long and missed breakfast. Even gave my son a tiny bear she had sitting on her desk because he was obsessed with it. I would say these two went above and beyond during our stay.

Great staff!! Bed was comfy, room clean and the in room keurig was a nice touch!

Best continental breakfast that I have ever had. And I love a free hotel continental breakfast! This one had everything: cereal, bagels, yogurt, hard boiled eggs, toast eggs, bacon, sausage, biscuits and gravy, waffles (with your choice of toppings!), juice, coffee, tea, milk... A really great spread. Room was spacious and very clean and the rate was great!

Alright place for the price. Location was great, but the hotel could use a little updating. (Carpet was old and had cigarette burns). Housekeeping could've been a little better, only because I found a previous occupant's shirt in the room. Overall I would stay again if either the price was lowered, or the hotel recieved a needed update. Random problem we had, was that the keys quit working almost everytime we left the room. Not a total deal breaker, but extremely, extremely annoying!

Great hotel for parking fly vacation package. Indoor outdoor swimming pool, friendly staff. Amazing breakfast awesome front desk staff and they provide airport transportation shuttle. Would holly recommend staying at this location.

Positives: Friendly staff, proximity to airport, continental breakfast, free parking



Room for improvement: Our room experienced a toilet overflow which resulted in a large amount of water and waste throughout our bathroom area. The toilet should not have overflowed. Im not sure if there was a maintenance issue or what happened. The front desk person was very nice and responsive but she was the only one on site. I asked if we could change rooms because it was a health hazard and I was informed the hotel was fully booked/the airport sending people over. This left me to request bleach and sanitize our floors and other surfaces. I also had to throw out the clothing that was on the floor of the bathroom as I wasn't going to travel with hazardous/soiled laundry. Overall an unfortunate experience (cleaning for an hour with bleach and throwing personal clothing away). I would suggest that more than one staff person be on, especially when a hotel is fully booked.



I truly want to give props to the staff though. They were as helpful as they could manage.

I never write reviews, but I had to with this hotel. I was there for 1 night, on my way to California. It had everything I needed! Perfect location to the airport, restaurants, etc. The staff were extremely friendly and helpful. And it being December, the indoor pool was HEATED and that put the icing on the cake. A nice warm swim to relax before bed. The bed was very comfortable! I absolutely would stay here again! ☆☆☆☆☆

This was the best hotel we stayed in during our Eclipse trip, by far. The AC worked, the room was clean, the staff were extremely nice and helpful, and the infamous "hotel breakfast" was extremely good. Including, the coffee!

I've stayed here 2 separate times this month and it was a great stay both times! Sheryl and Tahjmoi were attentive, friendly and welcoming. The rooms were super clean and breakfast tasty. Would definitely stay here again in the future!

Very convenient location. There was a long wait for the airport shuttle from the airport but it was good going to the airport. Breakfast was a pretty good selection but the fruit was all a bit old. My room was fine but noisy.

Close to the airport but we weren't bothered by the little noise. Great breakfast except for the "coffee", it's the worst. The rooms were clean, beds comfortable and it was a good price. I've never seen a gym without free weights lol. Lots of free parking available.

I can’t fault this hotel. (Well, ok, the lift is slow! 😁)

All The staff were so kind & thoughtful. It was mine & my friends birthday. They made a big deal of it with, gifts & cards for us. We were so very touched by that. Nothing was too much trouble. Very clean, professional & friendly. Highly recommend. Thank you for a unforgettable stay. ❤️

If you knew the mess that happened when we arrived, you’d appreciate Jason at the front desk and the hotel staff with the way they all handled everything so beautifully and kindly with us today, and even on a Saturday afternoon. The things that happened were not the hotels or the staffs fault, simply our own and yet they still went out of their way to fix it plus more! You guys were amazing.

It's a little difficult to find even with a GPS but it is close to the airport.



I was not expecting much based on only having stayed at regular Best Western's in the past but I was extremely impressed with Best Western Plus.



The lobby, hallways, rooms, and even the elevators were bright and clean. The room was clean and spacious and the bed so comfortable that I wish I could have brought it home. Even the shampoo, etc... are high-quality products. I ordered some of the same shampoo and lotion when I got home and they were over $25 a bottle.



I wasn't aware before I left home for my trip that there was an indoor pool at this hotel so I didn't bring a bathing suit. I could see that quite a few people were using the pool.



The free breakfast had a wide variety of things that you normally don't get with a continental breakfast, you can even make your own waffles.



The only issue that I had was that the comforter on my bed had a significant cigarette burn hole in it. I made sure to take a picture to show to the front desk staff so that I would not be charged for the damage done by a previous guest.

Check-in was no fuss, staff very welcoming and very friendly to our 5 month old.

Rooms were appropriate for our needs. It was nice to have the bedroom and living area somewhat "separate "

Breakfast had all u needed , cereals, yoghurts, hot foods, bread, juice, etc.



One negative we found a beetle in our room. It was dead... We pulled out a stool to place our travel cot, and there he was. We didn't infirm reception, simply fluhed him down the toilet and carried on with our day. It was a single episode.

Clean rooms and friendly staff. Indoor/outdoor pool was well maintained. Breakfast had eggs, sausage, bacon, potatoes, waffles, and the usual continental breakfast items. They have a free airport shuttle which was very helpful.

The staff here is phenomenal, you cannot get better service anywhere! Autumn is an outstanding person that goes above and beyond. The three of us friends stayed 5 nights thru memorial day weekend.The entire stay was accommodating whether it was breakfast,clean room, extra towels or any questions we needed answers to. They also have a shuttle to and from downtown.

Great hotel! Stayed for a few days with some friends with no complaints. The breakfast was especially delicious and the staff tending to those staying were incredibly friendly and sealed the deal that I would definitely recommend this hotel for others.

Loved it! Best BW I have ever stayed in. Food was good. Wonderful staff, and the towels were 1st rate....

Stayed here and left my car while we went on vacation. Had no issues with the parking or leaving my car here. I did notice that a police car did circle through the parking lot at least twice at night while I was there which was nice. Breakfast was above average with biscuits, gravy, eggs, etc. More options than a lot of hotels.

Everything was good. Rooms were clean and breakfast was great. Desk clerk seemed a little distracted at check-in which was a little aggravating after a long day of travel. Location is great for those flying out of BNA

Proximity to the airport is the reason why we stayed here. There is a free shuttle to the airport which is handy if you don't have a car. Nice pool and gym. Breakfast is better than a lot of places and it is also free. Staff is very helpful. N

The location is perfect, very close to the airport, downtown, and many fast food restaurants. The room was clean and the bed was quite comfortable for a hotel. The pillows were a bit fluffier than some hotels, so that was nice. The breakfast was pretty good. I loved they had biscuits as a breakfast option, as some other hotels don't. I would stay at this location again.

Hotel was pretty nice & updated. Still need to do do a little more to keep up with newer locations. Breakfast was impressive. I was amazed that they had turkey sausage for us no pork eating folks.

I gave a 5 star rating because of its value. It is not one of those 5 star Park Ave or 5 Ave NYC hotels where elite will be expected to be seen. This hotel is about the overall value brought to us by the hard work and carig attitude paid to us the Guest. Before I tute my horn about the great service I must address some of the negative things I read from other 's. THE elevator is small , however during our 4 nights stay we found able to carry several passengers plus the bellman's cart comfortably. We were on the 4th floor of a 4 story building. Our room had both refrigerator and microwave kitchenette. There were no insects at all including flies, cockroach 🪳 or bedbugs. The room we had was considered a suite because of the kitchenette. The picture is a little misleading. The room is the same size as the king or the double queen. So the main bedroom is a king and the other is the living room with a convertible sofa bed. Very uncomfortable for sleeping because of a relatively thin mattress and metallic crossbars. Shout-out s to the staff to whom earn this establishment a 5rating. Tahjnoy, the evening front desk who checked us in. And gave us excellent service. And ever time she greeted my with a really warm hello Mr. Acosta. Then there are the unsung heros in the breakfast 🥞 bar. Young Anna the weekend server, very kind and caring. Adellita the full-time breakfast 🍳 bar employee who has been with the hotel for decades. Great service . Had no trouble tipping the staff because I believe tipping something one earns and tipping is not an entitlement.Add 2 more front desk employees Reshma and Mounica. My best wishes to the expected mom and her soon to be born child.

This is a great place to stay! Jasmine was EXTREMELY helpful in everything. She even went above and beyond to get us a ride to the Country Music Hall of Fame!! Thank you, Jasmine!!!

Great breakfast. Helpful friendly staff. Updated rooms make it a great value at a good price.

We liked everything about this Hotel. Very clean and everyone friendly and helpful. The beds were new and more comfortable that any other hotel .

Exceeded my expectations for a best western! Nice rooms for the price! Staff was nice! Good breakfast. Just overall great stay 🙏🏾

Adelita at breakfast exceeded expectations 😍 great place for a quick lunch night stopover. I’d stay again for sure! The system was having some problems during check-in, which was unfortunate, but the employees handled the difficulty with so much respect and professionalism

Very close to the airport was nice and close to some necessities. Hotel was a hotel...Nothing too over the top to give 5 star. Hot breakfast and hotel staff were very nice and friendly. We did have an issue with some guests being ridiculously loud at like 2 am....front desk promptly took care of it though and that was comforting.

Very nice hotel. Extremely clean. Great breakfast selection and customer service. Really good location as well. Definitely recommend.

Excellent stay. Extremely clean facility, plenty of parking available. Cute little indoor/outdoor pool situation. Clean gym with decent equipment for a hotel. Spacious rooms.

We stayed here as a family this past weekend. We got an Executive King room and a queen room. The executive king was awesome, with a very comfortable king size bed, and a small living room area. The Queen room was nice also, but there ended up being a leak from the light fixture in the bathroom. I’m guessing it was due to a plumbing issue from the room above it.

Overall, though, a great experience, even though it was a very busy place. The pool area was nice, and the grandkids had a blast. Free breakfast the next morning, in a very nice breakfast dining area. I’d definitely recommend staying here, and I would absolutely stay here again.

Plain awesome.



Front desk staff is incredible.



Rooms are clean,



Amenities are fantastic.

Nice hotel, clean, comfy beds , nice indoor pool.

GREAT customer service from Carrie at the front desk. Delicious breakfast from Mariana the cook, she is such a sweet, nice and respectful lady.

We definitely loved staying here and Will definitely come back with my family !!!

Front desk workers were nice. Never felt our of place like some fancier hotels make you feel. Breakfast is amazing there for sure.

Van was hit in the parking lot over night the staff was helpful to attempt to resolve the issue which was shocking not what I had expected. We never did see anything in the video footage. I was left to look alone and I’m not exactly a security camera pro. Nonetheless they still showed willingness to help so kudos for that. Stayed multiple nights and room was always nice and ready for me to come back to after a long day of class.

We came into town this past weekend for business and everything was booked everywhere. We drove around from midnight Friday night till 4:30 am. At our wits end we called this hotel and the night clerk did everything in her power to put us in a room. I will most definitely be back every time I'm in town. Very clean rooms and facilities. Not to mention the complementary breakfast. If I could give the little lady at the front desk 10 stars I would if not for her we was fully prepared to go sleep in the car in a Wal-Mart parking lot

Impressive and much nicer than expected. Modern looking and clean and new. Fridge (not the tiny one either), microwave, and Keurig in the room. Furniture in the room is nice.

Great experience and very clean

The BEST WESTERN



Shuttle services, Free breakfast, discounted room and Amazing customer service.



I had to book this hotel room, very last minute. I took a chance at this hotel and My experience there was nothing short than AMAZING!



As soon as I stepped into the lobby, it was clean and the front lobby associate was welcoming. I didn’t know about the shuttle service and completely full breakfast so this was amazing!



The staff at the breakfast area were so welcoming and professional! I will definitely return, I’ve already told my wife that this BestWestern would be out lodging when visiting Nashville. Adelita and Tahjmoy 5STARS for you guys! You were so sweet!

Couple of issues but I gave Maintenance a note. Also they told me it's a grab and go but I couldn't find bags to go...

Since working hospitality from the 3 hotels I’ve worked this location was by far the BEST respectful experience ever.

A very nice pleasant place to stay!!

I’d return if availability allows.

It's a great location for me has the early flight... And Jasmine could not have been any more professional or helpful... thank you Jasmine,

.. glad I am staying here...!..

Enjoyed the Gidyupp Drive Thru Downtown !!!

Nashville Tennessee!!!

Great last minute rate, free shuttle, along with prompt friendly service. Hotel was clean. Location not ideal but near the airport.

The room we stayed in at Best Western Plus Nashville Airport location was clean and spacious for our needs. We requested a rollaway crib for our stay, and the staff was able to find one for us. I would say, just being an extra crib sheet. The staff was very polite. Adelita, the breakfast server, was very nice and always checked in with everyone. There was hot breakfast at the hotel, and Adelita always made sure to replenish when food was getting low or empty. The hotel was very close to the airport as well. Would stay again if we are ever in the area.

This hotel was very clean. The rooms where nice and the pool was excellent. There are restaurants and plenty to do close by making this hotel one to stay at.

We had a nice stay here. The gentleman who checked us in went out of his way to give restaurant suggestions and helped us book the shuttle which took us to Broadway and back for $10 per person. That’s a bargain compared to taxis, Lyft or Uber. Room was pretty clean. Shuttle to the airport picked us up on time. Friendly staff. Good place to stay for the price. Thank you.