Alright place for the price. Location was great, but the hotel could use a little updating. (Carpet was old and had cigarette burns). Housekeeping could've been a little better, only because I found a previous occupant's shirt in the room. Overall I would stay again if either the price was lowered, or the hotel recieved a needed update. Random problem we had, was that the keys quit working almost everytime we left the room. Not a total deal breaker, but extremely, extremely annoying!
Perfect for airport convenience!!! Lady at front fest very helpful and friendly!!! Loved her French accent as well! 😁
I can’t fault this hotel. (Well, ok, the lift is slow! 😁)
All The staff were so kind & thoughtful. It was mine & my friends birthday. They made a big deal of it with, gifts & cards for us. We were so very touched by that. Nothing was too much trouble. Very clean, professional & friendly. Highly recommend. Thank you for a unforgettable stay. ❤️
This was a very nice place to stay, convenient access from I-40 and the customer service was top notch. The lobby was well decorated for Christmas and the room decor and cleanliness was perfect. Very comfortable bed and great choices of coffee in the lobby and breakfast area. We enjoyed the chance to have food delivered to the room. Highly recommend this hotel to all who are traveling.
The staff here is phenomenal, you cannot get better service anywhere! Autumn is an outstanding person that goes above and beyond. The three of us friends stayed 5 nights thru memorial day weekend.The entire stay was accommodating whether it was breakfast,clean room, extra towels or any questions we needed answers to. They also have a shuttle to and from downtown.
Great hotel! Stayed for a few days with some friends with no complaints. The breakfast was especially delicious and the staff tending to those staying were incredibly friendly and sealed the deal that I would definitely recommend this hotel for others.
The hotel is very CLEAN and the staff was alright. Some may be new. There's one microwave on the 1st Floor and that's it. None in the room. Windows are locked, so there's no fresh air. Regardless, the place is clean and in very good condition. Pool, Laundry (bring quarters only). Nice, safe location. Eateries, Drug Store within walking distance. Fair price for a hotel.
Loved it! Best BW I have ever stayed in. Food was good. Wonderful staff, and the towels were 1st rate....
Proximity to the airport is the reason why we stayed here. There is a free shuttle to the airport which is handy if you don't have a car. Nice pool and gym. Breakfast is better than a lot of places and it is also free. Staff is very helpful. N
Hotel was pretty nice & updated. Still need to do do a little more to keep up with newer locations. Breakfast was impressive. I was amazed that they had turkey sausage for us no pork eating folks.
This is a great place to stay! Jasmine was EXTREMELY helpful in everything. She even went above and beyond to get us a ride to the Country Music Hall of Fame!! Thank you, Jasmine!!!
Very clean & nice place to stay. Would definitely recommend. The staff was very helpful.
Great breakfast. Helpful friendly staff. Updated rooms make it a great value at a good price.
The hotel was so clean and the staff was very friendly and helpful. Adelita was awesome and friendly. Made wonderful breakfast every morning and made sure everything was hot and tables were clean. Greeted you with a smile on her face every morning! Highly recommend the place!
This is a fantastic hotel. Our room was clean and beautiful. Bed was very comfortable. The breakfast was top notch. They has a great variety to choose from. Food was hot and fresh. We will defiantly be staying here in the future. Pool look very inviting and clean.
Beautiful hotel very clean an welcoming. Had fresh baked cookies and coffee bar when we arrived. Very friendly staff. Rooms are spacious with coffee makers in the rooms. Breakfast bar included in price. Swimming pool was relaxing. Reasonably price rooms. They also had shuttle service to the airport. Would stay there again.
Very close to the airport was nice and close to some necessities. Hotel was a hotel...Nothing too over the top to give 5 star. Hot breakfast and hotel staff were very nice and friendly. We did have an issue with some guests being ridiculously loud at like 2 am....front desk promptly took care of it though and that was comforting.
Great room! Very clean and they had super friendly staff. Talked with the new GM of the hotel, Karen, she is the nicest lady a true ANGEL. Front desk lady Carrie is sooo funny and very personable! We had a great time!
Carrie at the front desk was AMAZING!!! The hotel initially held WAY too much money on my account. The young lady who was at the front desk when we came I think overcharged me or did something wrong. Basically, they were supposed to hold $185 plus $100 security deposit or whatever for the room and they ended up holding $470 on my account. In the end, I was only charged $185 but I do think that was bogus that the amount to hold on my account nearly doubled what it should have been. Carrie was able to explain everything to me and set my heart at ease. So WATCH that guys if you book on Priceline. Also, the rooms were amazing and so clean. The breakfast was impeccable! I will definitely be staying there again in the future! It was so comfortable and the rooms had such high ceilings. Talk about spacious!
I would recommend this hotel to anyone and everyone! The employees here went above and beyond for us during our stay. We stayed here two separate nights: when we first arrived in Nashville and the night before we flew out. We checked in just before the shuttle service downtown was set to arrive, but we didn’t have reservations. The front desk rushed and got us scheduled on it. I forgot my wedding rings by the sink in our room and didn’t realize until we were at the airport and had returned our rental car. I called the hotel, and the front desk agent, Cody, went to our room and found my rings. He called their shuttle service, and the shuttle driver delivered my rings to me at the airport! I am amazed at the level of customer service at this location. Thank you so much again, Cody!
Also, breakfast was delicious. Much better than the Hampton Inn we stayed at on the same trip.
Excellent stay. Extremely clean facility, plenty of parking available. Cute little indoor/outdoor pool situation. Clean gym with decent equipment for a hotel. Spacious rooms.
We stayed here as a family this past weekend. We got an Executive King room and a queen room. The executive king was awesome, with a very comfortable king size bed, and a small living room area. The Queen room was nice also, but there ended up being a leak from the light fixture in the bathroom. I’m guessing it was due to a plumbing issue from the room above it.
Overall, though, a great experience, even though it was a very busy place. The pool area was nice, and the grandkids had a blast. Free breakfast the next morning, in a very nice breakfast dining area. I’d definitely recommend staying here, and I would absolutely stay here again.
Front desk staff is incredible.
Rooms are clean,
Amenities are fantastic.
Nice hotel, clean, comfy beds , nice indoor pool.
GREAT customer service from Carrie at the front desk. Delicious breakfast from Mariana the cook, she is such a sweet, nice and respectful lady.
We definitely loved staying here and Will definitely come back with my family !!!
Front desk workers were nice. Never felt our of place like some fancier hotels make you feel. Breakfast is amazing there for sure.
Great location ! Close to downtown and opryland. Friendly staff, updated clean rooms. Adequate breakfast. Enjoyed our stay. Would recommend . Pool is in and out!
We came into town this past weekend for business and everything was booked everywhere. We drove around from midnight Friday night till 4:30 am. At our wits end we called this hotel and the night clerk did everything in her power to put us in a room. I will most definitely be back every time I'm in town. Very clean rooms and facilities. Not to mention the complementary breakfast. If I could give the little lady at the front desk 10 stars I would if not for her we was fully prepared to go sleep in the car in a Wal-Mart parking lot
Great price and great hotel! The staff was friendly and accommodating. The room was clean. Great stay!
Impressive and much nicer than expected. Modern looking and clean and new. Fridge (not the tiny one either), microwave, and Keurig in the room. Furniture in the room is nice.
Great experience and very clean
We checked in late and Gabby at the desk was very helpful. The hotel was very clean, tidy and welcoming. The beds were super comfortable and the hotel room was spacious and inviting. Plenty of outlets for the electronics, the bathroom is nice sized as well. We look forward to staying here again, and if you are looking for a nice place to stay in Nashville, we highly recommend the Best Western Plus Nashville Airport Hotel.
Good location. Like always, best bang for the price. You always know what to expect and the room are normally what you expect in cleanliness and comfort. Best Western does not disappoint for the most part and this place carries the tradition.
Couple of issues but I gave Maintenance a note. Also they told me it's a grab and go but I couldn't find bags to go...
It's a great location for me has the early flight... And Jasmine could not have been any more professional or helpful... thank you Jasmine,
.. glad I am staying here...!..
Enjoyed the Gidyupp Drive Thru Downtown !!!
Great last minute rate, free shuttle, along with prompt friendly service. Hotel was clean. Location not ideal but near the airport.
We came in really late (1:00 am). Anthony was amazing in helping us get settled and even helped us order and get food delivered to our room. Then in the morning Autumn helped me with items I forgot at home, getting us a “breakfast snack “ from the snack bar since we slept in to long and missed breakfast. Even gave my son a tiny bear she had sitting on her desk because he was obsessed with it. I would say these two went above and beyond during our stay.
Great staff!! Bed was comfy, room clean and the in room keurig was a nice touch!
This hotel was very clean. The rooms where nice and the pool was excellent. There are restaurants and plenty to do close by making this hotel one to stay at.
We had a nice stay here. The gentleman who checked us in went out of his way to give restaurant suggestions and helped us book the shuttle which took us to Broadway and back for $10 per person. That’s a bargain compared to taxis, Lyft or Uber. Room was pretty clean. Shuttle to the airport picked us up on time. Friendly staff. Good place to stay for the price. Thank you.