Great price and great hotel! The staff was friendly and accommodating. The room was clean. Great stay!
Overall the hotel was alright. The reason I am giving it 1 star is because the staff needs to be more alert on what is going on outside in the parking lot at night. My brand new truck was broken into, along with SEVERAL others!! Truck is ALWAYS locked at ALL times and the thief’s busted the passenger rear door window(side where my 4 year old sits!!). Thankfully I am smart and take the valuables out.. If it wasn’t for a friend who was outside in the daylight and saw it, the cops would have left and not even notify me!!! The cops in this town is a JOKE. According to a cop, supposedly my truck was the “only one on camera”. This area in town needs more cops patrolling, especially at night! The hotel staff didn’t have a care in the world and didn’t help me or the others. When things like this happens on there property the hotel needs to be held responsible, especially when they can be watching the camera to see who comes in and out. I will be ESCALATING the incident to get my money back for what I’ve lost!!
Impressive and much nicer than expected. Modern looking and clean and new. Fridge (not the tiny one either), microwave, and Keurig in the room. Furniture in the room is nice.
No pillows available for the pull out bed. No towels at the pool. No laundry bag in the room. A hotel that brands itself as “upper mid-scale” should have enough pillows to accommodate their guests. Having more pillows might have made the bed more comfortable. If you are a fan of firm beds, this is the place for you. My back hurts.
Nice hotel with a great location in downtown Nashville. Clean rooms. Only rated three stars because of our beds. While they were clean, the mattresses were like cement. They had zero bounce or give. They barely changed shape when you sat on them. It made for an extremely uncomfortable night. We would not stay here again.
This is a great place to stay! Jasmine was EXTREMELY helpful in everything. She even went above and beyond to get us a ride to the Country Music Hall of Fame!! Thank you, Jasmine!!!
Great breakfast. Helpful friendly staff. Updated rooms make it a great value at a good price.
We stayed here as a family this past weekend. We got an Executive King room and a queen room. The executive king was awesome, with a very comfortable king size bed, and a small living room area. The Queen room was nice also, but there ended up being a leak from the light fixture in the bathroom. I’m guessing it was due to a plumbing issue from the room above it.
Overall, though, a great experience, even though it was a very busy place. The pool area was nice, and the grandkids had a blast. Free breakfast the next morning, in a very nice breakfast dining area. I’d definitely recommend staying here, and I would absolutely stay here again.
Front desk staff is incredible.
Rooms are clean,
Amenities are fantastic.
We checked in late and Gabby at the desk was very helpful. The hotel was very clean, tidy and welcoming. The beds were super comfortable and the hotel room was spacious and inviting. Plenty of outlets for the electronics, the bathroom is nice sized as well. We look forward to staying here again, and if you are looking for a nice place to stay in Nashville, we highly recommend the Best Western Plus Nashville Airport Hotel.
Overall the hotel was well worth what we paid for. However, the 2 main reasons we chose this hotel was for the indoor pool and the price. Upon arriving, my kids immediately wanted to swim only to find out the pool was BARELY heated. After about 20 or 25 minutes my kids were freezing and ready to go back to the room. They wanted to take a hot bath because they were cold. Well, of course, our drain in the tub was broken to the point we couldn't stop the water from draining yet the drain stopper couldn't be pulled out to shove a washcloth in the drain. Is the tub a deal breaker? No. But we would have paid a little more to stay somewhere else had I known this pool wasn't actually warm. So all of this to say, if the indoor pool isn't something you are interested in, then this is a clean, updated hotel well worth the money.
Loved it! Best BW I have ever stayed in. Food was good. Wonderful staff, and the towels were 1st rate....
Alright place for the price. Location was great, but the hotel could use a little updating. (Carpet was old and had cigarette burns). Housekeeping could've been a little better, only because I found a previous occupant's shirt in the room. Overall I would stay again if either the price was lowered, or the hotel recieved a needed update. Random problem we had, was that the keys quit working almost everytime we left the room. Not a total deal breaker, but extremely, extremely annoying!
Very clean & nice place to stay. Would definitely recommend. The staff was very helpful.
Good location. Like always, best bang for the price. You always know what to expect and the room are normally what you expect in cleanliness and comfort. Best Western does not disappoint for the most part and this place carries the tradition.
Family and I were supposed to stay for the holidays, the staff was extremely rude. The lady working the front desk had a horrible attitude. None of the staff was organized. I do NOT recommend this hotel to anyone, i will never go back.
So this was a nice and quiet stay.. I was in room 102 . And I guess I was close to the hot water heater...I say this because the water in the shower was scalding hot!!! And the room didn't have a microwave.. those were my only 2 issues.. I was able to use the lobby microwave... but I was left with a hot shower... but I was still satisfied with my stay. The beds were cozy .
Great staff!! Bed was comfy, room clean and the in room keurig was a nice touch!
It's a great location for me has the early flight... And Jasmine could not have been any more professional or helpful... thank you Jasmine,
.. glad I am staying here...!..
Enjoyed the Gidyupp Drive Thru Downtown !!!
Great last minute rate, free shuttle, along with prompt friendly service. Hotel was clean. Location not ideal but near the airport.
Great experience and very clean
Couple of issues but I gave Maintenance a note. Also they told me it's a grab and go but I couldn't find bags to go...
Due to another issue with a different hotel we ended up here. It was great customer service and the room appeared clean. I noticed hair on my towel and one on the sink. I shrugged it off because there were other towels. At around 11:45pm my fiance noticed a bug crawling on the bed unsure of what kind. Went downstairs to let them know,no one was there had to call the office phone to explain got the linen nothing offered for the inconvenience. We are here for our anniversary and shouldn't have to deal with hairy towels and bugs crawling in the bed. I threw the bug away and got new linens . Here's to hoping for no more hiccups.