5 Stars for these guys. Super staff, quick transfer to the airport no issues at all.
Had a very good experience parking here on my trip for 11 days. Booked online, went to the office with confirmation and was asked to park at any available place. Shuttle came in couple of minutes later and it dropped us at our terminal.
On Arrival, called and shuttle was there in 5 min. Came back, showed our parking ticket and off we go. Hassle free experience
Would use them again
Do not use these crooks. I parked my car in a spot beside the building, their staff saw me said I was good. I didn't leave my keys, they didn't tell me to. Then I had a charge show up for$55 when as I returned and entered the office to check out the staff told me it would only be$16 . So if you don't check your statement right away they will charge you what they want and tell you good luck getting your money back.
I'm never using them again!!
My family and I had a horrible experience with EZ Airport Parking. First of all the lot was overflowing, and it wasn’t easy to find a place to park. They should not be allowing that many cars in their lot. Secondly, when we returned from our trip we went to pick up our vehicle and it was boxed in by another vehicle that they did not have the keys for. My kids and I sat in the waiting room for over an hour waiting while they literally broke into the other vehicle using a slim jim tool and hot wiring it. Need I mention that it was 10pm at night so my four year old and 15 month old had meltdown after meltdown while waiting for our vehicle. When I tried speaking to two different employees at the desk they both told me they didn’t deal with Parking and I would have to speak to the person who was out breaking into the other vehicle when he returns. When I spoke to him he told me he doesn’t deal with parking either and tried to brush me off. I told him the other two employees said the same thing to me and that it was obvious he was the one in charge. He then told me if I wanted to speak to someone I would have to stay there until the next morning to speak to the manager. I told him that I would not be waiting and wanted to speak to someone then. He then walked away from me telling me “Do whatever the hell you want ma’am, I have frostbite (in 3 degree weather) from trying to get your car out”. I told him that it was horrible customer service and that I would not be returning, and would be sure to write a review. He responded “I don’t care, it’s not a big loss” then got in another vehicle and left the parking lot. I strongly recommend boycotting this place, and to whom ever this vehicle belongs I hope you at least receive decent customer service and a refund after having your car broken into and hot wired.
No frills but functional long term airport parking. Very sneaky low ball pricing; only to later learn you are charged in US dollars.
Parking spaces we're bit cramped. Otherwise no complains. Very good staff and shuttle service.
Dumpster of a company, you will not be able to park your own vehicle as advertised. You will wait forever for their shuttle to come pick you up, and when you finally get thru after 5 times you can barely hear what they are saying.
Stay away from this lot!!!!! This was the worst experience I have ever had.
If I could give it negative 5 stars I would. It is very poorly run, zero organization and condescending staff who do not care at all about service. Upon return at airport we called for shuttle as instructed and went to area for shuttle -it took about 1/2 hr and when it did come it did not stop and drove right by. We called them back-said they would send him back but that was another 1/2 hr. When we asked guy why he didn't stop-he said nobody was there- we were in the exact same spot and the guy did not even slow down! No explanation or apology. Then the real problem started back at the lot. They couldn't find our truck- then they said our truck was in a back parking lot but they couldn't find the keys. While they were looking for the keys in a basket where apparently keys are thrown in open envelopes so they have fallen out, my husband comes back in-he has found the truck-not in a back parking lot at all but almost where we had left it in the front-still no keys though.My husband tells them he has an extra set in truck and he can unlock the door by punching code- guy tells him the truck is not locked. WHY ISN'T THE TRUCK LOCKED!? While my husband is out looking for truck- I want to know how this happens- they drive by us at airport, they lose truck, can't find the keys- this is not okay- guy just keeps telling me "no problem ma'am" over and over when there clearly is a very big problem. I told him he needed to stop saying no problem and say I'm sorry and he told me he wasn't going to say he was sorry. Then he roots through his yellow basket of keys and gives me "my keys" NO they weren't our keys! After much to much time he finally finds our key. NEVER, NEVER, NEVER USE THIS LOT
If I could give this place zero stars I would. Arrived in pouring rain and had to search forever for a parking spot then wait forever for a shuttle. When we returned home, we waited over an hour for a shuttle before giving up and paying $20 for a taxi. Next time we’ll park at Park N Fly - saw at least a dozen of THEIR shuttle busses while we waited. Lesson learned.
Do NOT use this off-airport parking company...I repeat..do NOT use this company.
I wish I could give ZERO stars!
We arrived to park our car and were told to “go find a spot”...there were none...figured, hey it happens sometimes. So we go to the main counter and there isn’t anyone to be found for guidance.
After waiting around for about 5-10 minutes, someone appears and we tell them that aren’t any available spots. “No problem, leave your keys and we’ll park it for you”. Ok, cool...no worries at this point.
The we wait for the shuttle to take us to the airport. We’re told that it’s supposed to come around every 20 minutes. We waited for 45 minutes...still no shuttle in sight and staff only makes brief appearances before we can even ask how much longer for the shuttle
By this time, we’ve spent almost an HOUR just to get parking situated. So we gave up and called an UBER to get a ride to the airport...it showed up within a few minutes.
On our return, we had to call the phone number for pickup EIGHT TIMES before someone answered. After we got someone on the line, we waited about 20 minutes to be picked up at the airport terminal...not too bad considering our experience at the start of our vacation.
I’ll update if there are any issues with picking up our car.
Booking was easy and yes, cheap. You get what you pay for. I arrived and was told the shuttle would be returning in 10 min then would reload. Well, 20+ minutes later, after the driver sat down for a bit, did we finally leave. Upon returning from my trip, I called as directed. They said 10-15 minutes. Again, 30 minutes later the shuttle showed up. I won't be as frugal next time!
I wish I could give less than 1 star. The parking might be cheap, but it may come at a price, like the $400 in damages I now have to my car. I have never seen cars parked tighter together in my life. The guys that work there couldn't care less, and are not willing to help out at all. I will definitely spend a few extra dollars to park somewhere else next time.
Excellent service. I am a frequent traveler and have been parking my car at EZ Airport Parking for more than 5 years. I have always been fully satisfied. You wait for the shuttle in their warm office on sofas unlike other airport parking where you stand in open shelters. The staff is courteous and friendly. I think they go out of their way to help you out. On February 21, I was getting late for the airport so they parked my car and I hopped on their shuttle. When I came back at midnight on February 28 they took me to my car, cleared all the snow from my car while I was sitting in their warm car. All these, which I call valet parking, for only $10.00 extra. Isn't that amazing ?