It started as a 10. The desk was great, the food was very good for our event and the event service was wonderful. I had no issue till I requested a late check out and was given a new key. I had to have that key reset several times before I checked out just so I could get in my room.
Safety and customer service concerns. I checked in and out of this hotel at the front desk and they did not acknowledge either and charged me a cancellation fee. So any stranger could have come into my room while I was sleeping? This is not one, but 2 mistakes. I have been trying to get my loyalty points, unsuccessfully, since they will not acknowledge that I even checked in. The bigger issue that I realized is around safety and I’m just glad that someone else did not enter my room while I was sleeping.
This was a nice centrally located hotel for us. I love getting a good quality hotel for a price that will not break the bank. You really can’t go wrong with a Hilton hotel.
Have stayed here in the past and enjoyed my stay but unfortunately this stay was different. Dirty sheets were left outside of our room for the duration of our stay and management would not remove them. Was definitely disappointed in my stay this time.
I really enjoyed my stay. Bed was very comfortable. Great TV channels
Simeon at the front desk was excellent. Briana in the bar area was great, and the ladies for breakfast was outstanding. I will definitely stay here on my next visit.
The staff was excellent. I hate the extra taxes I know you can't help that. Your buffet breakfast was not good. It cost 50 bucks for 4 people. It's simply a free continental breakfast everywhere else. We stayed 2 nights. The second day we ate breakfast elsewhere better. Our room was ok. The shower faucet was installed wrong . Sorry when I have to pay good hard earned money I want the best. Thanks
All Staff members whom I interacted at front desk, bar, breakfast area and housekeeping are all awesome. I am a diamond member now and was requested to provide feedback during my stay through text and were ready to assist. Breakfast staff was able to get my breakfast packed quickly as I was running late. Bar tenders do great job too.
So typically I am not one to leave less than stellar reviews but first we will start with the positives. The check in staff was friendly, the warm cookies were a delight, the parking lot was spacious and the elevators seemed nice and maintained. The beds were also comfortable. The only negative was the room. #1 the AC was loud, #2 the toilet was running constantly, and it felt like there was a chair or a couch missing from our room because there was an empty space that looked like wasted space.
Remarkable stay! Lots of fun guests. Spa-like experience for us all! Great amenities. Verbena soaps and shampoos happen to be my favorite. Pool is very relaxing!