I read the reviews and was blown away at how right some were about their staff. Unbelievable. Always smiling and ready to lend their help. Attentive without coming off as being forced or feeling too pushy. Truly exceptional customer service and the hotel is clean and well kept. We are still here but didn't want to forget to leave them a review. Great experience already!
Adequate representation of the Hilton brand. The hotel feels dated from its exterior to its decor. Rooms are fine but again not what I expect from the brand. Service is top notch and friendly employees seem to abound. In this day and age, a hotel room without a fridge seems antiquated.
Breakfast was wonderful.and you can't be closer to airport (or car rental!) Otherwise, although rooms were very clean they were not Hilton quality
I really like this hotel the front desk is amazing they put on a good impact on other's they make the team look great my daughter's really love this hotel because the respect. The environment n breakfast coming back out
Feb 14 for our family day out hope we be pleased like always
Very friendly and helpful staff.
Location convenient to Lite Rail and shuttle provided to airport by Hilton.
Hotel and rooms very clean and comfortable. Coffee available in lobby and room.
I had a great stay. I loved my room. It was beautiful. Very clean too. The staff was amazing.
The hotel is clean and staff are very friendly. It is huge, with 2 towers, so make sure to get instructions on how to get to your room. Shuttle starts at 4am and every 15 minutes. Oh! You can bring you dog too for a small fee! Love this hotel! I have stayed here at least 4 times and never got disappointed. One time I forgot something of value when I checked out and they kept it safe until the next week when I came back to STL.
Great deal for traveling and needing parking. We opt for the parking and they let us park our car for up to a week or 14 days for only spending one night. It's less stressful and cheaper or just as cheap as paying a parking lot. Come in the night before relax take the shuttle to the airport it's great! We will use this every time we go on vacation!
Traveling on Thanksgiving was not my idea of fun but thankfully, the staff at the St. Louis Airport Hilton made exciting and memorable for my family of 6.
I honestly assumed most people who were working on Thanksgiving were forced to do so and would usually be reflected in their demeanor. The staff here at the Hilton were not only friendly but super upbeat and engaging. Not just with me and my family, among each other they joked and were exceptionally pleasant. It was a nice warm welcome upon check in and I very much appreciated them. Lawanda checked us in. There was even a member of the staff that greeted my kids and offered candy (Asian guy, I didn’t get his name).
The hotel lobby and hallways are updated. I read a few reviews that stated otherwise but my guess is that maybe the decor just isn’t their taste. The room I stayed in (845) wasn’t super updated but definitely the most spacious I’ve had in a while. We had a king bed plus pull-out sofa. A dividing wall makes this a “1-bedroom” but I wouldn’t necessarily call it a separate bedroom since there isn’t a door separating the two rooms. Even still, it was perfect for my family. The beverages in the mini fridge were a nice touch along with the complimentary waters in our room.
This hotel is in the perfect location to the airport and the shuttle runs every 15 minutes to make getting to the airport easy.
This was a fantastic choice for me and my family right before our big trip out of state.
I used the Park-Sleep-Fly package and it met my needs perfectly. The parking was convenient to the hotel and the shuttle ran every 15 minutes exactly as promoted, both from the hotel and the airport. Shuttle drivers were helpful and friendly as was the desk staff. Retrieving my car was quick and efficient. Room was clean and comfortable. Excellent service!
Hilton St. Louis Airport sent me an email to have me utilize their advance check-in system online. Only problem, they failed to give me the king sized room I had ordered and they never emailed me the digital key they promised and the card key they gave me did not access the parking lot even though I had paid for parking in advance. However, I will give the front desk credit for resolving the situation as quickly as possible in a courteous and efficient manner. Hilton's advance check-in model is great, but sometimes things go awry in the implementation.
I thought it was just fine. In fact, better than expected. Sure, the exterior is dated, as is the main lobby. But the rooms seemed updated and comfortable. I’d like to see better TVs in the rooms. Service was good and lobby staff attentive. Breakfast service started a bit rocky but ended on a high note, so I’m giving 4 stars.