They are in a remodel right now. I would have given it 5 stars, but on the way back we encountered a few issues. It was late and there was limited staff on the property, but the attitude of the shuttle driver was less than nice. I am temporarily disabled and in a wheelchair. He was not very helpful getting me on and off the shuttle. I am thankful my family was with me.
Brian Street
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I can't rate the hotel, just the shuttle and parking. We park here and take the shuttle to the airport. The shuttles run often, and the drivers are very nice. The lot seems secure and we have not had any problems. Be sure to get your ticket to get back out of the lot. Please tip your driver's too, they are all very friendly.
Merissa A
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I stayed here and hosted an event on behalf of my company. The banquet staff here are AMAZING. Keisha & James - amazing customer service, so personable and helpful. I wish we could do all of our events here.
Ellie Brenix
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I was truly impressed by the staff at this hotel! The leadership and training staff are doing a great job. The front desk was staffed well, everyone was friendly and welcoming even though it was obvious that they were exceptionally busy. Staff was all smiles and attentive to each guest. I literally sat back and watched the front desk staff take their time yet remained cognizant of each guest. I’ve never seen such a well oiled team. Great job! Oh and the food…outstanding!! The staff in the bar was also beyond busy, yet they remained all smiles and professional. The room was very clean, and I notice everything…I’m THAT customer for sure! The bed was amazingly comfortable. I was shocked at how affordable the rooms were for such a beautiful and upscale hotel. The construction that was taking place was not bothersome at all. Management is absolutely on point at this location for sure! I look forward to returning to this hotel next time I visit St. Louis!
Mr. Paul Davidson
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Our experience was a pleasant one. The hotel was built in 1973 and remodeled in 2009. This property is currently at the beginning stages of another remodel, one thing to note is the only pool they have is currently closed and being renovated. The one thing I couldn't understand is why the pool is closed during prime pool months of the year. I would have thought they could have done this in the winter months since it is an indoor pool. Another thing was when I booked the room I don't recall ever seeing the notification that the pool was closed. I only found out when I walked by the 6pool and saw the sign. I didn't plan on swimming anyway so for me it makes no difference but for families and individuals looking forward to a dip in the pool you're in for some bad news.
The rooms were not very clean and the maid staff were very intrusive, having knocked on the door 3 separate times inquiring when we would be checking out or if we were staying over. They were all different people that knocked but you would think that they would have been notified we were staying another night in order not to wake us up. Location is excellent, right by the airport.
Devon Bradford
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Yes the property is older, but they have done a really good job maintaining it. The rooms and the property ate clean. The bed was comfortable. Since it is an older property the systems and equipment that save water aren't present so you get amazing water pressure. The staff are extremely hospitable. The hotel also has EV charging stations. 4 Tesla Destination Chargers and a regulat J-1772 connection.
Tracy Motter
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This hotel is perfectly located w/in a half mile from the airport. Super friendly staff. Very clean room. And good food & beverages at the inhouse bar/restaurant. Plus, they shuttled me to & from the airport for my trip. Win Win!
Donna White
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The guy that checked us in was not enjoying his job in the least. Very rude. But the rooms are clean, comfortable. My main thing about a hotel is the bed. It was quite comfortable! Very large hotel so you have to walk quite a bit, pet friendly so that works for us. Enjoyed our stay. One thing they don't tell you is don't park until you get your room key, you will need it to enter and exit the paid parking area.
Dodie J
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The staff is very friendly and helpful. Checked in quickly from a phone confirmation and checkout was able to be done quickly via the phone in my room before i caught the shuttle out. I was a little worries that the staff on the phone when i was booking the room said the shuttle was 24/7 but when i arrived i was told the first shuttle left at 4am. It ended up working out for my flight okay but as a first time solo traveler this had my anxiety high. 😅
Claude Flores
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Make sure to use ʜᴏᴛᴇʟʙᴜʟʟʏ.ᴄᴏᴍ when booking your room. This site will compare thousands of booking websites and typically will have rates a lot cheaper compared to others! Thank me later! This hotel is the best rated in this area. I have been coming here for a very long time. If you stay for a few nights you won't be let down.
Staff is friendly and very helpful. The hotel is very nice and the decor is stunning. Their Continental breakfast is by far one of the freshest full buffets I've seen in a hotel setting. The omelets made to order were FABULOUS worthy of 10 stars .
Travis Chetock
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Our experience was fantastic. Got in very late St. Louis time. Was able to call for a shuttle and have them pick us up in a reasonable amount of time. Only spent one night there before heading to out next stop. The shuttle was definitely a huge bonus for us.
Chad Colbert
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The Hilton has always been really nice. The people here provide wonderful hospitality and they're always so friendly. The vibe here is consistently easygoing everytime and they put together a very comfortable relaxing ambiance. I really enjoy tickling those ivories down in the lobby, too. And if it couldn't get any better, the prices are awesome and the rewards are excellent. They also make sure to keep the place spotless all the time. The Hilton by the Airport is phenomenal, oh and the room key on the app is pretty sweet. ⭐⭐⭐⭐⭐
Brian Bradley
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This hotel is older and is in need of some updating but otherwise it's a great hotel. It's close to the airport and I stay here specifically because they allow me to park my car while I am away
Patty Garrison
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A big thank you to the entire staff that kept us comfortable during the latest St Louis snow storm! While our flight was canceled and our trip aborted we were warm and enjoyed our stay. Also to Jim with maintenance that helped my husband get our car battery started and even helped clean off the car! All the employees are to be commended for a job well done!
Joyce Ann Jaillite-Loebner
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I was there with a group to explore Banquet/Hospitality facilities. Stricter than most on items that heat. Negotiations were done by others prior so little wriggle room on most items. E sales person was upfront about additional prices items. No gotchas. Rooms were nice.
Kathy Johnson
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Hotel staff was very accomodating. Don, the shuttle driver was very helpful. I was traveling with my elderly mother and they let us borrow their wheel chair for our overnight stay. I would suggest that if you are traveling and cannot walk long distances select a room near the lobby. We stayed in the back wing and it was too much of a walk for my mother.
Stephen J
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Nicer Hilton property. Big hotel with lots of near by places to eat and shop.
A good place to stay
John Spry
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This hotel needs some updating but I think they are starting to do that. The pictures are mostly accurate at the time of my review but the fitness room is much brighter now with lighter colors. My room was comfortable but the crack in the door was a lot. You can always tell if a hotel is aged by the bathrooms first. Mine had some paint peeling and a little rust around light fixtures. nothing major but def showing it’s aged. Other than that the place is great, the restaurant was pricey but good. My biggest compliment goes to Asme! The night supervisor. I am a supervisor myself and the old 1/3 of your workforce will do 2/3rds of the work. Well, she is part of your 1/3rd. I won’t go into all the details but after American Airlines gave me a bad day she saved the day and got my missing hotel voucher they supposedly sent and refunded me my money I spent to stay. Other than that. If you have an early flight don’t worry about being there 2 hours early. The shuttle from the hotel runs every 30min and it’s less than a 10 min ride to the airport.
Kit E
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Very clean, quiet, and comfortable. The beds were soft. All the taps ran hot and with lots of pressure
Since this is next to the airport there is jet noise. It's minimal and once in your room with curtains closed hardly noticeable
Alessandra Stephenson
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The hotel is clean and staff are very friendly. It is huge, with 2 towers, so make sure to get instructions on how to get to your room. Shuttle starts at 4am and every 15 minutes. Oh! You can bring you dog too for a small fee! Love this hotel! I have stayed here at least 4 times and never got disappointed. One time I forgot something of value when I checked out and they kept it safe until the next week when I came back to STL.
Tom Martin
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Clean and in good shape. Multiple elevators and ice machines for use. Pool and office were great. Bar and lobby were in excellent shape. Would stay again.
Brian Reade
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This pandemic has created a very difficult time especially for the hospitality industry. Employees lost wages, some lost their jobs completely. Now they have to wear masks all day and do extra work disinfecting everything. Yet in spite of having to work under these conditions everyone was courteous and professional. Even a maintenance man I saw, and the shuttle driver. No one appeared to be stressed or frustrated. All were focused on ensuring the guests' comfort and convenience. I stayed on an upper floor last week (late July 2020) and it was quiet. The decor is not "dated" as some reviewers have said; it reflects the time when the airport was a hub for Trans World Airlines. I came here to attend a nearby convention. I fell in love with St Louis and with this hotel. I will definitely return.
Caroline Milam
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Stayed there for the International Convention of Jehovah's Witnesses in 2019. From the friendly lobby, comfortable rooms, to the sparkling pool, we had a wonderful stay. Despite the fact that it is located close to the airport, there was no noise issue. The staff was friendly, and helpful. The beds were comfy too. Additionally, we travel with a service dog, and we were not given any hassle at all. All around a very pleasant stay.
Miss Coleman
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Nice hotel, comfortable stay. The executive suite was fairly nice although I did not get to stay long. The room was very clean and I had a nice view.
The staff was friendly and helpful; I appreciated the airport shuttle from the hotel. I did not get to enjoy room service due to my flight landing extremely late. Other than that; it’s a great hotel to stay at.
Mr & Mrs Hoffecker
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Convenient location with secure parking and shuttle to the airport right across the highway. Absolutely love the historical photos from the airport scattered throughout the hotel's decor as well, including our room. Very Tasteful decor. Staff members at all levels were all helpful and very courteous.
Brenda Bradley
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This is my hotel of choice when I travel to St Louis. The location is convenient, the staff are friendly and professional, and my room is always clean and comfortable. I travel for work so it is important that I have a calm space after a long day at work. This hotel ticks that box.
Alexander Liptak
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This is just a great hotel. Some airport hotels cut corners and bank solely on their proximity to the airport, but this one wants to genuinely provide the full hotel experience. The staff are polite and professional, and I got the chance to have breakfast with the hotel owner. He really seems to love his hotel, and it really shows in the execution.
Diva CVO
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I had a great stay. I loved my room. It was beautiful. Very clean too. The staff was amazing.
Katryn Robinson
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I was pleasantly surprised by this airport location! The hotel shuttle picked us up at 1:30am without any issues. I contacted the hotel ahead of time to make sure we know where to be and what number to call. The hotel is huge, but lovely. We were very pleased with our room and slept very well. The next morning, we walked 5 mins to the Hertz rental car location and picked up our car. Will definitely return!
Jk Frazier
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It was all right and very close to the airport. It's an older hotel and so it's more glamorous than some others but also shows its edge around the edges. The staff was very courteous and helpful. The room was just okay.
Zachariah Sahs
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Beautiful lobby. Good food and drinks. Nice bed. Was stranded due to weather canceling my flight. Stayed here with my daughter. We slept well and went back home.
Ray Brown
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Very convenient park & fly location for Lambert Airport. The shuttle was great for our way too early departure and way too late return. Our rooms were cool/cold both nights, so were a bit uncomfortable for a January stay. They sent a maintenance guy up, but he wasn't really able to coax much additional heat out of the furnace and the thermostat indicated roughly 66 degrees. Otherwise, the rooms were clean.
Theo Vastas
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I had the pleasure of enjoying breakfast at Hilton St. Louis Airport on January 27th.
It was a delightful experience overall. The service was exceptional, and the food was truly enjoyable.
Upon entering the restaurant, I was warmly greeted by Aigul, whose exceptional mannerism and welcoming smile set a pleasant tone. Jameson was also there to guide me through the buffet area and assist with tea and coffee service.
The buffet spread was impressive, featuring a variety of freshly cooked options and delectable treats.
For those concerned about parking, the overnight car park is available at a rate of $2 per hour.
The breakfast, priced at approximately $24 inclusive of tax, offered great value considering the quality and selection available.
Benjamin Turpin
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The portion of this property not being remodeled is kept in tidy, serviceable condition. Reasonably friendly staff. No gripes, really. Metro to Stadium took 45 minutes from the stop near hotel. Hotel airport shuttle takes fifteen minutes to ride and walk to Metro stop (Lambert 1). Good value. Minus one star for not keeping lobby coffee full.
Corinne Sullivan
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Hilton St. Louis is a beautiful place. Really loved the 1940's and 1950's airport theme throughout the hallways. It took me back in time when I was leaving and returning. Staff were helpful in regards to all requests. Had a delicious salad with a side of salmon in the bar at 11pm. It was delicious!
Stacie Schroeder
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I used the Park-Sleep-Fly package and it met my needs perfectly. The parking was convenient to the hotel and the shuttle ran every 15 minutes exactly as promoted, both from the hotel and the airport. Shuttle drivers were helpful and friendly as was the desk staff. Retrieving my car was quick and efficient. Room was clean and comfortable. Excellent service!
Stadam Farm
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Great deal for traveling and needing parking. We opt for the parking and they let us park our car for up to a week or 14 days for only spending one night. It's less stressful and cheaper or just as cheap as paying a parking lot. Come in the night before relax take the shuttle to the airport it's great! We will use this every time we go on vacation!
Kris Hand
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Traveling on Thanksgiving was not my idea of fun but thankfully, the staff at the St. Louis Airport Hilton made exciting and memorable for my family of 6.
I honestly assumed most people who were working on Thanksgiving were forced to do so and would usually be reflected in their demeanor. The staff here at the Hilton were not only friendly but super upbeat and engaging. Not just with me and my family, among each other they joked and were exceptionally pleasant. It was a nice warm welcome upon check in and I very much appreciated them. Lawanda checked us in. There was even a member of the staff that greeted my kids and offered candy (Asian guy, I didn’t get his name).
The hotel lobby and hallways are updated. I read a few reviews that stated otherwise but my guess is that maybe the decor just isn’t their taste. The room I stayed in (845) wasn’t super updated but definitely the most spacious I’ve had in a while. We had a king bed plus pull-out sofa. A dividing wall makes this a “1-bedroom” but I wouldn’t necessarily call it a separate bedroom since there isn’t a door separating the two rooms. Even still, it was perfect for my family. The beverages in the mini fridge were a nice touch along with the complimentary waters in our room.
This hotel is in the perfect location to the airport and the shuttle runs every 15 minutes to make getting to the airport easy.
This was a fantastic choice for me and my family right before our big trip out of state.
Doyle Davis
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Hilton St. Louis Airport sent me an email to have me utilize their advance check-in system online. Only problem, they failed to give me the king sized room I had ordered and they never emailed me the digital key they promised and the card key they gave me did not access the parking lot even though I had paid for parking in advance. However, I will give the front desk credit for resolving the situation as quickly as possible in a courteous and efficient manner. Hilton's advance check-in model is great, but sometimes things go awry in the implementation.
Ashley C
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The room and the facilities are nice. They're undergoing construction which is fine--the pool is closed, the fitness center is temporarily relocated, and that's all good. The staff was somewhat unusually curt and seemed peeved at the rate we booked, which was stunningly low, but was available for booking. We were charged an interesting number of fees, none of which add up to the fees on our receipts. I'll give it a couple of days to settle. Also: breakfast buffet was good. Decent value at $20 for full breakfast. I understand the reluctance to rent to locals but this was available when we need a hotel while our home is undergoing flood repair, and we felt vastly unwelcome here, despite the overall quality of the hotel being very high indeed.
Bryan Clagett
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I thought it was just fine. In fact, better than expected. Sure, the exterior is dated, as is the main lobby. But the rooms seemed updated and comfortable. I’d like to see better TVs in the rooms. Service was good and lobby staff attentive. Breakfast service started a bit rocky but ended on a high note, so I’m giving 4 stars.
Nate Ziegelbaur
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It was not a bad hotel but being a hilton I had higher standards placed in my mind especially for the price and bonus charges they put on parking and a $50 insurance. The rooms seamed outdated with old phones and slightly rusty lamps. But aside from that the room was great, very comfortable and neat. Also it's very close to the airport which was convenient for us.
David Corteville
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The front desk gentleman that checked me in was good. I do however, feel the higher end the hotel the less personable and fun it becomes. So all though it is important to remain professional, laughing and have a good time with your guest shows them as well as others around that you enjoy your job.
Jessica Cook
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Soft beds and pillows. CLEAN! Friendly service. Shuttle was on time to take us to the airport, the driver was friendly. Plenty of lighting in the parking lot with plenty of spaces available
Falishia Blue
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Staff were very friendly. Hotel was super clean and safe. I will definitely be advising anyone else to visit the hotel. Great service
Shane Fisher
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Very friendly and helpful staff.
Location convenient to Lite Rail and shuttle provided to airport by Hilton.
Hotel and rooms very clean and comfortable. Coffee available in lobby and room.
Dominic Salmieri
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Great place to stay for a night or long term. The rooms are nice and clean but a bit on the small side. Parking needs some work. You have to almost park in the rear and walk around to get back into the building. Other than that you have the usual emitties most hotels have to offer.
ron jones
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Nothing to complain about except price and parking lot. Gate to leave was not reading ticket but staff was friendly and opened remotely. As for the price, due to Covid, some amenities where unavailable. Just feel price should be adjusted for that.
Mary Ann Taylor
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Stayed with a group discount. Very good rate. Clean and comfortable room (suite was very roomy and staff was very accommodating)
Tyshawn Jenkins
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Charming rooms and a great location, but there were things in the bathroom that needed some TLC, and the parking charge is crazy, $15 a day. They do have a AAA discount which brings it to $10. If you are bold, you can park at another hotel and walk. Either way, the staff was great and kind. They had my room ready and offered recommendations of places to eat. It’s right across the street from the airport, but if you take an Uber, it will cost $20
Scott Elliott
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Amazing service by the staff. A perfect place to have your group meetings. The food served at our group function was among the best I have had at any hotel.
Noah Shonka
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Jeremy Wegman from maintenance made our stay enjoyable. Air conditioner frozen, and heat was shooting out. Jeremy went above and beyond, helping us move to a new room promptly. Everyone was happy after the room change. Airport shuttle was on time each day as well!
Elizabeth Molloy
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I read the reviews and was blown away at how right some were about their staff. Unbelievable. Always smiling and ready to lend their help. Attentive without coming off as being forced or feeling too pushy. Truly exceptional customer service and the hotel is clean and well kept. We are still here but didn't want to forget to leave them a review. Great experience already!
jasmine ricks
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I really like this hotel the front desk is amazing they put on a good impact on other's they make the team look great my daughter's really love this hotel because the respect. The environment n breakfast coming back out
Feb 14 for our family day out hope we be pleased like always
Dave Bedrosian
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I'd give them 5 stars ... but costs are high. Aside from this, always good service, top notch quality breakfast, and clean comfortable rooms. Convenient to the air port and rental cars.
SF Guy
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Used as an interview site for a top tier company who flew me in across the country. Free shuttle from STL airport, nice staff, restaurant on site, working printers in lobby, and small food shop with microwave in lobby as well. Good experience except shuttle was supposed to be at the airport every 15min but I waited for mine for at least 30 min. I did not see the rooms, as we just used one of the conference rooms for a panel style interview, then I left and flew back home.
Joey McBride
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Staff was very welcoming and checked in on us on our way up to the hotel.
sheri may
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Staff is friendly and very helpful. The hotel is very nice and the decor is stunning. Their Continental breakfast is by far one of the freshest full buffets I've seen in a hotel setting. The omelets made to order were FABULOUS worthy of 10 stars .
richard vogel
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Rooms are very nice. Every time I go to Hilton, they offer less. Executive lounge is gone. Pools gone. Benefits for members are fewer. Staff is polite and helpful. Bartenders make very good drinks. But the chain seems to offer less by the minute.
Jonathan Franklin
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Everything was on point except for it look like they missed sweeping the entire floor as there was a pretzel under desk and candy underneath bed and nightstand. Wish there was a small fridge in room. Elevator was slow at times. Other than that the stay was nice. Bed was comfortable and the shower was nice which is what we needed after a long day of baseball ⚾️
Jes & Nick Stafford
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This hotel was able to accommodate my group as we needed to switch hotels late at night. Our room was clean and comfortable. At check-in I was respected for my right to choose to mask or not. Staff promptly helped us with extra sheets for the pullout couch and accommodated us with our refrigeration needs.
S Crawley
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Lawanda customer service is superior. She and shuttle driver Oscar who picked me up from the airport instantly made me feel welcomed. I asked “is everyone in St Louis this nice?” They set the tone for what turned out to be a great stay.
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