Also I could hear everything going on down the hall. Kids talking to parents woman cleaning a room. Sounded like they was in hall so walked out there and NOBODY. paper thin walls. Bed hard as a rock. On side of building mattresses throwers in a ditch with water. Just terrible
This was the most horrific hotel experience I've ever had. I booked this hotel out of necessity, since I had to stay overnight in Tampa unexpectedly. I called around to find availability, and a staff member from the nearby La Quinta let me know this was the only Wyndham property with availability. That was fine, since it was last minute, but she did not accurately share the price I was going to be charged, as it ended up being over $20 more than what she told me. I wouldn't have booked this property for that rate.
At night, when I arrived at the property, there were other guests gathered in the lobby with no masks on, which goes against the hotel's protocols and what I was told was being enforced strictly. Plus, it was extremely loud and hot, with dehumidifiers all over the hotel. Once I checked in, I made my way to my room, which was very dirty. The towels had hair on them, there were unknown stains on the bed, a dead bug in the sheets, and the bathroom was not cleaned.
I was very unhappy with the state of the room, so I went to request a new room. Because there was an unmasked guest in the elevator, I took the stairs, where I came upon a dirty, bloody condom on the second floor. I spoke to staff and got a new room, and alerted them of the condom, which had not been moved even after I checked out.
My new room seemed cleaner, though nowhere near where it should be for a hotel, especially in a pandemic and for the price I paid. The sink was clogged and looked like someone had just shaved in it. The smoke detector was detached and nonfunctional, and the main light didn't work. I left my room briefly, only to discover the door didn't close. It would only fully shut if locked from the inside. So, I had to quickly return to ensure my room and belongings were safe.
I was only going to be in the room to sleep that night, so I figured this room was fine enough, but it was not.
Early in the morning, I killed several cockroaches, which were roaming the bathroom and walls of the room. I could no longer tolerate the disgusting state of the room, and I checked out many hours before the required time. When checking out, the staff member was very unhelpful and dismissed my concerns about paying for such a horrific room. When I mentioned the cockroaches, I was told "oh really? I'll call an exterminator" before they walked away and left me at the front desk.
I am appalled that this hotel is even open, and I've attempted to get a refund with no resolution. I have stayed at Wydham properties before and haven't had an issue, but I can't imagine spending another penny on this company.
My girlfriend and I are on a cross-country trip coming in from California and this was the absolute worst place we've stayed at. Check in took 20+ mins and when we entered our room, we were greeted with cockroaches that decided to take up residence inside of my opened suitcase and it seemed like the hotel was geared towards making it as appealing as possible to insects. Guests next door held loud conversations through the paper-thin walls til 1 am in the morning. Entire place smelled like dirty socks and Marijuana. Fine coating of dust was included as part of the decorations in the room. Shady characters loitered in the parking lot making my girlfriend feel very unsafe and we decided to cancel our stay. Avoid at all cost!
The pool is GREAT. The room is DISGUSTING. Get it together guys. Breakfast BETTER not SUCK.
Tried to book a hotel, but I was only able to speak with automation. After 8 minutes of waiting, they forwarded my call to the marketing department. 1/5 stars, will not recommend.
Checking in took 20+ minutes. TV didn’t work (it was stuck on HDMI2 and the remote buttons didn’t work with the TV). Very loud/very little insulation in the walls, we could clearly hear conversations in the next room, in the hallway, and outside. Multiple things falling apart in the bathroom (shower curtain rod, shower faucet), not to mention the bedroom curtain ripped mostly off the wall. Floor felt dirty upon arrival. Continental breakfast was extremely subpar. The only redeeming quality was that the sheets appeared clean. Thankful we only had to stay one night.
This is One of the WORST Hotels I've ever stayed in... Not a Professionally Managed Property, Obvious Lazy Staff, including Maintenance (if any), Rooms are Run Down and NOT LIKE the pictures on the Website. Lots of Nasty Loud Guests that stay outside yelling and/or spend their time in the Hallway yelling (Instead of the Room they paid for). Cigarette holes (Yes, Cigarette Holes!) in the stained Bed Linen, burned Out Light Bulbs, leaky Faucets, Fridge was Warm, all surfaces - Floors And Tables not cleaned to Covid Standards... I CANNOT believe Wyndham would allow their name to be used here... It's The Worst. 😬😕😒
Nothing in my room worked, not the TV, microwave or fridge....even the toilet didnt flush properly. Reported to management ,they did nothing that evening So asked for a discount /partial refund at check-out the following day and nothing was done to accommodate. HORRIBLE customer service can NOT recommend anyone stay here. My original stay was set for 4 nights, could only stand the one and ONLY because hotels were sold out that night.
Better than a bus bench, but not much more
Not only was the room absolutely filthy, but there were roaches crawling on the wall, and drug deals happening in plain sight in the parking lot. I left in the middle the night because I felt so unsafe and disgusted by the roaches on the walls. There was trash in the dresser including another roach, that was dead but never cleaned up. There was a layer of dust on every surface. It’s clear that nobody had wiped down the air-conditioning or the headboard or any of the surfaces. I tried to look past that and just clean for two hours and every paper towels black and gray but the amount of dirt and dust on it, but when I left and came back to talk with the manager and the assistant they were not in the hospital but laughed in my face and told me I should’ve done a better job of picking out the room. I told him how should I check for roaches and drug dealers in my room? Your rules clearly state there are no drugs on the premises and yet it smells like weed and spice in every hallway. To put it in perspective my dog didn’t even want to leave the room and walk back out into the hallway when I wanted us to leave in the middle of the night because she was so scared. They told me there was a no refund policy and that it was gonna be $350 for that one night where I didn’t even stay. I’ve been contacted my bank and obviously they are disputing the charge but when I asked to speak to the owner they told me no and they would relay the message. I asked how am I going to get a hold of them or how will they get a hold of me and they said “I don’t know if he will”
I have worked in sales and customer service for my entire life and I have never experienced such disrespect when it was clearly their fault. Whatever you do do not stay here no matter what you’d be better off staying in a frat house
This place is...NOT good. The pool is laughable, the room was cramped, the pipes never stop making noise, and the entire place reeked of weed. And then there's the bugs others have mentioned. The only start this gets is due to the reliable wifi. Spend the extra $20 a night and head over to Holiday Inn Tampa Westshore. You can thank me later. I didn't stay more than an hour and actually checked out just to go to another hotel. $75 lesson learned.
The room is just ok. Nothing special. Room was clean. I was charged $20.00 because I check in early. Pool had many leaves in it. This property needs to improve.
False advertising. Pool had water but noone could use. No outer doors lock..not safe...no breakfast...bathrooms disgusting...sockets exposed...and only 2 towels per room for my week stay which had roaches on them!
I have filed complaint #4517031 in reference to this hotel. My family and I would not stay in that place/room. When we arrived we noticed shopping carts lined up against the building filled with garbage. The person who checked us in seemed unclean with sandals and dirty feet. When we made it to the room late that evening it had not been cleaned or sanitized for some time, made obvious by the stale smell and the menus on the floor with collected dust. There were insects, roaches, and moths everywhere. The electrical sockets were broken, wires exposed, dried nail polish on the furniture, mini fridge frozen over. I went back to the front desk but there was no one there so we left. I have pictures of the room for proof. It was entirely disgusting. I am requesting a refund of my cost and reward points.
Stayed here for one night of a two night stay. Hotel smells like cigarettes, there was roaches in the bathroom, the room was very humid, and the beds made awful creaky spring noises not to mention they aren't stable whatsoever. Staff was friendly though so that was nice at least, the manager on duty who helped us was Gary. Would not stay here again though.
Absolutely terrible, roaches everywhere, even in the microwave... the staff was rude and they overcharged my card. Needs to be shut down, the consistency is in the reviews.
This hotel is full of roches. I pick up a towel and 3 roches was crawling on it. Crawling in the bathroom walls. Im sure there's bed bugs. Plus the staff don't keep your business private and tells anyone what room your staying in and who your staying with. Never will stay at this drug dealing dump again.
This place was disgusting. There were more coaches come out at night then I have ever seen. I am a man and there were woman’s hair everywhere. When I mentioned to manager they didn’t ever attempt to pretend to care. No offer to switch rooms or discount or anything. One of the most disgusting hotels I have ever stayed at and I have stayed in some nasty places while I traveled all over the world when I was younger which is saying a lot.
If there was a way to put zero stars I would. I wish I would of looked at the reviews before staying here. It’s like the roach olympics and almost every room. I switched a room then soon as you walk in there multiple roaches on the cabinets and tables. Switched room again and the room had mold in the mini fridge and multiple roaches. If this is your last option your probably better off in a car or outside. We asked for plunger the overnight is going to tell us “we have no plungers “. They most definitely don’t mop soon as you go in the bathroom footprints and dirt everywhere. This place need to be rebuilt with better staff and management there’s no way a manager is managing this building.
What a bad place to stay. They didn't clean our room, a room we transferred to after the initial room was full of roaches. They also refused to give us wash clothes, saying it was in the dryer. We came back 1 hour later and they said the was clothes were still drying. They need to improve themselves. Rated F for flunky! Oh yeah, they also had shady people lingering in the parking lot and broken down cars there as well.
Had a bad experience due to miscommunication from some staff but the manager made it right for us. Didn't want to stay here again but definitely will be staying due to their good service.
Roaches everywhere ,smells like butt and smoke, and several windows throughout the building were busted out,lots of damage to doors and loose outlets.I left after the second night couldn't take another night there very dangerous for anyones health and well being. Other than that the staff was very helpful and nice , the building just needs to be remodeled or torn down.
Very disappointed at the cable television. Too many loud people and drama, my last visit. Should not be allowed to be called Wyndham
Great service all the staff from front desk to the house keepers are very friendly , the location is good very close to everything the room is very clean and minty smells very good i will recommended to all my friends and family.
Wish I could give zero stars. Roaches throughout the room. Broken cabinets. Drug paraphernalia including syringe caps left in the room. Burns in the blankets. No pillow cases. Extremely loud tenants and front desk does not care at all.
The room was clean the staff was nice the hotel was clean but their parking lot was dirty and people were in their cars doing drugs and the place kind of smells like pot and the bathroom doors are broken
The place smelled like mold and cockroaches all over our room. Our room had about four cockroaches our first night and that night when we asked to switch rooms they gave us a room right down the hall. This one was even worse with the window left all the way opened and bugs everywhere. We return to the front desk and didn’t ask for a refund but just that they would debug the room So we left expecting the nicest night that it would be better but it was even worse and our room this time had a hole in the bathroom behind the toilet where cockroaches are coming out of and other bugs. There were also bedbugs and stains all over all the sheets. Horrible place and never go there for vacation. Needs to seriously be close down!!!!!!.
Best and clean place to stay in . Reception staff Sheila is very Helpful . Easy and fast check in and Welcome Greet by sheila . Best in town to stay in Days inn .
Staff was extremely friendly and polite!! I never felt so appreciated as a human in all my life. Thank u Days Inn, Tampa Stadium!
I go to this place time to time, Saturday night July, 18 I arrived and I gave mi ID and My card to the attendant, my card was declined, I found it strange and I left, I called my bank that same night and was able to pay a night done where else, Today Thursday July 23, I book a trip with my card to fort Lauderdale, when I check my account I see a charge of $100.00 from this place as if I stayed there July 22, $100.00, I called my bank and they had to block my card, to send me a new one, now my travel plans have to be cancelled, I'm loosing $120 worth of already paid travel charges, and I don't have access to my money, I called and the attendant tells me there's no ID there, and when I asked him about the charge, he just mumbled, this is scary, how did my card got cloned that night, and why would they processed an unauthorized charge? Please be careful people, I'm looking for a corporate office for this place
Roaches Roaches. I believe they are selling room to local who stay there. Roaches roaches. Parking lot is trash everywhere. Nice front desk . Poorly run .. hall wall windows broken open. Yellowjacket building nest in hall..
Despite the fact that you here people all night long in and out of their rooms. Pretty ok place if you want to save money but dont care where you stay.
The positives: the staff was nice and the room was relatively clean and up to date. The bad: The other guests staying at the hotel were extremely sketchy. My boyfriend got propositioned by women and offered drugs on numerous occasions during our 2 week stay. People were heard yelling, partying, and physically fighting at all hours of the day and night. I definitely did not feel safe staying there.
Peaceful quiet room for nice well-kept try and establish great
The hotel didnt even put that the pool was closed and there was no continental breakfast the air conditioner was also moldy and the microwave and bathroom fan didnt work.its just a pretty basic hotel if you want somewhere to sleep.but the Beds are comfortable.
This place had roaches and the hallway always smelled like weed. Additionally, you could hear every footstep above you. Tye tv wasnt mounted or on a stand. And the shower had a very leaky faucet, you have to push so hard on the handle to turn it off.
Finger nail clippings in the room floor roaches on the wall and pubic hair in the shower. This hotel lacks hygine and presentation. More like a -2 star hotel. This place should be investigated and closed by the health department.
Only good thing it’s in a decent area close to a lot of restaurants and the interstate. Not the cleanest. Looked out the window to see at least 20 nasty stained beds thrown out. Bedding had stains. Toilet constantly ran. Shower didn’t drain and then found roaches. You get what you pay for.
Really nice middle eastern staff. Really helpful. However...
This is basically a 3rd world roach infested hotel.
Definitely not upto Windham standard
Wasn't even able to stay made reservations month out for our trip was told I was going to get confirmation number by email. I did not receive so called a week later to make sure we were good. We showed up at 1030p to check in for the night and guy was clueless asking if I was sure I didn't make reservations under a different name parking lot maybe had 8 cars in it guy never tried to sell us a room so we left and had to find a room at another hotel at 1045p
Friendly staff, clean and comfortable beds. Housekeeping staff a little to loud. Consider you have guests that have been traveling and need rest.
3 rooms, 1 overnight stay, each equally as bad. While the front desk person Sheila, was an absolute gem, the condition of this place is staggeringly wanting.
First room reeked like skunk weed from someone else in a nearby room smoking in their room.
Second room had a dirty counter with someone else's hair on it sitting in an oily spot, what appeared to be some type of rodent or possibly roach droppings on the counter and night stand. Missing electrical outlet covers, a light fixture which appeared to not have been cleaned since before the hotel was built, Small and large German roaches on the furniture and in the bathroom. The single loudest squeaking bed I've ever encountered in a room, I think it was trying to emulate a kazoo quartet. A kitchen sink that thoughtfully filled your cup and attempted to conserve water by bathing you simultaneously. And as the topping on the cake and indoor overhead waterfall and swimming pool provided by the bathroom AC vent at 6:00 am. Apparently, the swimming pool guy was sleeping well because they couldn't be at my room with a mop until approx 8:00 am.
Room three starts at approx 6:20 am. Where i am greeted by a half made bed and which is followed by the German roaches coming out from the TV and saying hello after I turn it on. The shabbyness is not to be outdone without the Leaning Faucet of Kitchen, which puts the original tower to shame by filling my cup sideways, gangster style...
Oh my... how could you get it wrong so many times??
Although the rooms are clean, there are people "living" at the motel. The current renovations are the worst I've seen. Something to be expected at a no tell motel. The so called hot breakfast consists of cold eggs and sausage, quite possibly a health violation as it allows bacteria to breed. Definitely don't eat the food and definitely won't be staying here again!!!! Spent 2 nights here and clientele was definitely shady!!!! Though late check out is offered on website, they only extend it 30 minutes.
Hot water did not work, rooms are good, but found a little roach... It needs more attention, price is good, location is 15inutes from downtown Tampa and 10 from airport.
Checked in and was given the wrong room at first, I booked a double bed bedroom and was given a one bed, so went back to get that fixed. Then in the second room there was cockroaches on the bed and running around. Immediately left and was told I would the front desk would talk to the manager and I would be refunded. Called the next day asking about it and was told yet again they’d talk to the manager. Still nothing all day, called again and asked to speak to a manager and was told they were unavailable and would get back to me. Do not recommend staying here AT ALL.
We stayed 5 days in this hotel very nice very clean people very friendly absolutely coming back
I stayed at this hotel 11/15-11/18, it is Arab/Middle Eastern owned. With that said, before you choose to stay here, read the other reviews first, please.
-baby roaches inside the a/c unit on multiple occasions
-broken bathroom door that you literally had to use 2 hands to force close and open.
-TV remote broken
-Main room entrance light broken
-Shower water DID NOT get hot. Enjoy your lukewarm shower!
-Bath towels were small, very small.
-Elevator broke down more than once. When I was checking out, a family got stuck in the elevator for who knows how long and began arguing with staff (rightfully so).
-Continental breakfast wasn't half bad and had a decent variety of meal options like waffles, sausage patties, yogurt, cereals, bagels, toast etc.
-Beds were actually fairly comfortable.
Wouldn't recommend this place and I personally would never stay there again. Pay the extra $20-40+ more and get a nicer place.
Terrible needs an upgrade! They had exceptional hospitality last minute booking for me but they certainly need to update their hotel stay was very very short.
It was quiet and clean. It has a small pool. It's not a four star resort. Keep your expectations reasonable, they will exceed them. I hated the tile floors in the room. Continental breakfast was ok but, the make your own Belgian waffles were delicious. Service was friendly and fast. Close to 2 main roadways. Ample easy parking. Not a disappointing stay.
Disgusting hotel i cant believe wyndham put theyre name on this roaches bedbugs breakfast is never ready and when it is its cold the eggs in the fridge had an iche of slimy liquid around. The bottom of the bowl loud noisy guests mattresses stacked outback old and moldy must have had bedbugs. Do not stay here
Bed bugs found in room. Reported to front desk. Did not seem to care. Simply wrote down in a normal notebook and did not take down any info.
Nice hotel for the price but the little baby German cockroaches and every room and the floor is so dirty I have to wear socks to even go to the bathroom
I paid $120 dollars for a king bed room and got a queen. The door didn’t shut all the way. The shower was moldy. There were burn marks on the toilet from cigarettes. The bathroom door had graffiti all over and was completely busted up. The towels were dirty. The entire place smelled like cigs even though the hotel is “non smoking” it is NOT worth it at all and I really wish I could’ve gotten my money back
It was horrible, the manager is rude and only thinks about money. They have a mold problem, they let other guests be rude to people as they please and the staff does not do anything about it when you tell them that you want the rude people to be removed from the hotel. The maids are lazy and do not care about the upkeep of the room, they do not change the sheets unless asked and even then you have to force them. The manager barely does his job, if you dont have money you will be kicked out immediately even if you have done nothing but pay on time, if you miss one payment you will be gone. It was so uncomfortable being in that place but I thought that since I had the opportunity to rest my head and the lobby looked sort of well kept that the rooms would be too and the staff would also be very courteous. If anyone from corporate is reading this please shut this place down.