The rooms are very clean and completely renovated. I've not seen one bug, heard one bad thing and have not had any other issues with patrons, smoke, homeless or traffic. I'd highly recommend for the price!
SEEK OTHER MEANS OF HOSPITALITY!!!!!! I RUN A LARGE SERVICE DEPARTMENT WITH 20+ EMPLOYEES, WHO I USED TO SEND HERE FOR TRAINING WHILE IN THE DALLAS AREA. NOT ONLY ARE THEY VERY RUDE ON THE PHONE BUT NEVER FOLLOW THROUGH WITH WHAT THEY SAY THEY WILL DO. I ALWAYS ASK EVERY TIME FOR THEM TO SEND CONFORMATION AND THE RECEIPT TO MY EMAIL ONCE IT IS READY AND NEVER GET IT. I HAVE TO CALL AND WAIT ON HOLD, EXPLAIN MYSELF 3 TO 4 TIMES AND THEN WAIT TO GET WHAT I NEED TO FOR MY BOOKS TO BE RIGHT. I WILL BE CHOOSING ANOTHER COMPANY AND SENDING MY BUSINESS ELSEWHERE.
It was conveniently located to downtown. The beds were nice, the shampoo conditioner and facial soap was smelling really good. It was a nice stay
I have been booking at this hotel since last year. I haven't had any problems ever. The front desk is nice to me and customer service is always good. I always get a good rate. My room is always clean. Even last minute bookings, I get good rates. I would recommend this hotel stay.
Very disappointed in my stay here. When checking in, I asked for a ground level room because I had my dog with me, I was told they didn’t have any ground level rooms available, that was fine. The water temperature continued to change from cold to extremely hot without adjusting the tap, when taking a shower, the water suddenly changes to ice cold then straight to Scolding hot where I almost burned myself....
The walls and doors must be paper thin as I was kept up all night from what sounded like pounding from the floor above mine.
Then when checking out, the front desk manager was quite rude and told me I needed to wait when I was returning my door key. I was then informed that I was being charged an extra $25 for having my dog with me.. I was never informed this while booking on the site or when checking in.
I recommend choosing any other hotel in the area.
Stay was horrible. Shower would never be hot was cold. Housekeeping barely comes by at all. Roaches were in the room. And the evening shift I'm not sure what they're there for? Was waiting 30 minutes before anyone came to desk to check me in. DO NOT ORDER from the in room menus. Worst food ever. There were fights and a car got broken into while I was there. AVOID this hotel at all costs
I walked in the receptionist was the very best. However, the room felt like a hospital. I have never been more uncomfortable than that. I got my money back, with ease as I had an emergency call from home. But I worried about my car, the area is full of strangers roaming on foot. I don't recommend this hotel. Not comfortable at all. sorry, but I need to be honest.
While we weren't expecting a 5-star hotel or fancy amenities, this hotel was very convenient and simple for a short vacation. The only MAJOR downfall with this hotel would be the plumbings. Specifically, the shower. I've never had such a bipolar showering experience; from freezing cold, to scorching hot, and nothing in-between. It didnt matter what time of the day/night the plumbing was whack! I debated washing up in the sink it was so bad. But honestly, other than that this hotel is way better than some! It was clean and quiet and the guest attendants where decent, not overly friendly though, which was a bummer. All in all I'd give it a 3.5-4 star. Mainly because of the plumbings inability to control itself
This is a horrible place to stay. The rooms are gross. I won't walk on the carpet barefoot and the outdoor walkways are filthy. Vomit left to dry and never cleaned up. The desk staff are not friendly nor polite. I'm only staying there because I have to. Can't wait to finally find an apartment and get out there. DO NOT STAY HERE.
After one hour bed bugs started coming out I couldn’t even sleep for more than an hour.
Left the place and they didn’t agree to refund me. Don’t even try it. Big waste of money
A horrible smell in the room! The night shift was completely incompetent. We checked in late because of our flight, the TV didn't work. When I called the office I was told that nothing could be done until morning. When I called back in the morning, no one ever came to fix it. I ended up having to fix the satellite receiver myself. The toilet stopped up. I was told that housekeeping had gone for the day. I had to convince them to let me into the housekeeping supply room so I could get the one plunger they had and then I had to clear the blockage myself. Avoid this Day's Inn!!!
ROACH MOTEL!!! BUYERS BEWARE! The place looks clean and nice and until you look up close, you will find snot on the walls! YES, SNOT ON THE WALLS, BUGS IN THE BEDS and ROACHES!!! the came out my last night here!
Check in process was slower than expected given I had prepaid for my room. There were staff members standing around doing apparently nothing. The room was dirty, and I made meaningful eye contact with not one, but two cockroaches while in my room. My morning shower randomly alternated from ice cold to scalding hot. The hotel failed to redeem itself during breakfast where the selection was mediocre at best consisting solely of standard breakfast cereals, various pre-packaged breads(bagels, cinnamon rolls, etc), biscuits and gravy and the obligatory waffle machine. I will allow that there were also fresh grapefruits available that looked good enough I guess, if you're into that sort of thing, which I am not. I elected to try my luck with the biscuits and gravy only to find that the biscuits were soggy and the gravy excessively runny. Coffee was ok but after a life time of terrible coffee I have extremely low standards on that front. All in all, I was not impressed and I wouldn't recommend this hotel to anyone, it's almost preferable to sleep in the car.
Stay away from this hotel. If you are just crashing for the night it may be ok. But just know that they are very rude. They will not fix of help you with anything. They will steal your money by charging you an extra$25. But won't show you proof of what it's for. They need to be reported. Does anyone know who to report them to.
Probably the best days in I've been to. Still a few problems but for the price I cant complain. The only problems were the water in the shower would randomly go super hot or freezing cold even without changing the temp on the handle. The rooms were clean and the breakfast was ok. Worth it for the price but next time I would definitely choose a better hotel
Left my car parked here over the holidays as I flew out of Dallas and was pleased upon my return! It was much cheaper to park here than at the airport!
We approached this hotel with much trepidation as we'd had a poor experience the night before (same chain, different area)
We couldn't have been happier to come to this hotel. For the price we paid, it was clean, the breakfast was a good choice and clean area. We felt very safe here. The lady on reception was lovely and let us check in a little early, and helped us sort out our airport transfer.
It's OK for the price, the bed was comfy. The bathroom was clean, and the room was good for the price.
Scammed my daughter out of her deposit for no reason, room was dirty, unbearably loud from all directions, mattresses and pillows were so uncomfortable I didn't sleep a wink, not to mention the BED BUGS! We do not recommend this place regardless of the price. It'd be better to stay home or in your car🤢😭
Very nice employees and good breakfast. Good value for price. Needs updating.
I will never stay here again but it's not even because of the bed bugs even though that's part of the reason. The Indian lady in the front desk and her fairly new coworker made a mistake and double charge me for one night and then made me feel better about it being extremely rude when I inquired about the mistake and by the way they also tars my friend because the Room was originally in his name then to make matters worse she talked down to me In front of customers. One of the worst experiences ever and I'm not the kind of person to leave badd reviews so if I'm taking my time to do so is because I felt the need to. I took pictures of the pillows my friend was itching I am come to find out they are were bed bugs.
It's a good hotel for people who only need a night, but for long term it is lacking. There was no dresser or desk which made it difficult to do anything but sit on the bed. The price was good, but for more than one night I would find another hotel with better amenities..
Clean rooms, great customer service, great prices, also cheap airport long term parking. I'd stay here again and recommend it.
I wish I could give zero star to this place. This is the worst ever airport parking I have experienced. I used this place for DFW airport parking. If you want to park your car instead of airport parking stay away from this place. Their shuttle service is a nightmare. In fact they use a shuttle service shared between multiple inns.
When we arrived and followed instructions for pickup shuttle they said it usually take 10 mins worst case 25 min. We waited for more than an hour. No matter how many times I called they keep saying it is coming.
Respect you time and go somewhere else.
a good place to stay. The rooms were clean and it was quiet, no noisy neighbors. The continental breakfast was fair nothing outstanding but good. I would return to stay when we return to Dallas.
Showering was a risk. Water temperature fluctuates from unbearably hot to very cold. Vanity faucet, hot was hot and cold was warm..like brushing your teeth with warm water.
Breakfast was awful. One side of toaster didn't work. The gravy for the biscuits was cold. Would never stay again or recommend.
Not the worst place I've stayed. Outdated decor. There was mold on the curtains which I'm sure comes from the condensation on the window which is a result of all the humidity in the room. All in all, it served its purpose. I slept. Neighbors were a little loud & you can hear the housekeepers roll their bins past your door. Coke machine advertised wrong drinks & the shower water switches from hot to cold mid shower.
I love everything about this local hotel in Grapevine, Texas. The entire room is looking "nice," and the bed feels comfortable. Plus, the shower is so soothing and the sink is nice and clean. The maid who does the cleaning service and stuff is so nice to me. And the front desk receptionists of the hotel lobby are pretty straightforward and nice to me. The shuttle between this place and the DFW Airport is FREE, so that I wouldn't have to pay for Uber rides or something. So, I'd highly recommend this to anyone who ever wishes to stay and rest nearby the DFW Airport, like I do.
I was a little scared to book after reading the reviews but went ahead and booked a room because the price was fair. I have to say they were very nice. The people at the desk when we checked in were very friendly and very helpful. The hotel was a rinky dink hotel at one point but they have done a good job up grading it. It was very clean and the next day we were up and ready early for the breakfast. We will definitely stay again in the future.