When I checked in I was told that my card would be charged $25 ( I figured it was some sort of security deposit) and that the money would be returned to my account after seven business days. When I called 12 days later a very rude gentleman said that I was charged because I took their coffee machine. First off I don’t drink coffee and didn’t even notice it in the room. Secondly, he had a very nonchalant tone like I would simply accept that my card was charged for something I didn’t do simply because that’s the note on the account. Did they even check their cameras before assuming that I took their coffee machine?
He then said that management will give me a call. I will keep calling everyday until they do and I will never book with this place again.
I would not recommend anyone stay at this hotel. Upon arrival, the room we checked into had a strange chemical odor that was an attempt to disguise the obvious smoking smell that was present in the room. Note that this was a non-smoking room. We requested to be moved to another room and in the new room the mattresses were not of the same quality as the first one; therefore, we asked to be moved to a room that provided the same comfort level of mattress in our first room. The staff informed us that no rooms were available and we had to upgrade. When we upgraded, we walked into a room that was not clean and had towels with hair on it. We were informed that if we wanted new towels, we would have to bring the dirty towels to the front to have them either cleaned or exchanged instead of the hotel staff coming to us. I have never had to do this at any Wyndham hotel I have stayed at before.
I would not recommend anyone to stay at this hotel. Upon arrival, the room we checked into had a strange chemical order that attempted to disguise the obvious smoking smell that was present in the room. Note that this was a non-smoking room. We requested to be moved to another room and in the new room the mattresses were not of the same quality as the first one; therefore, we asked to be moved to a room that provided the same comfort level of mattress in our first room. The staff informed us that no rooms were available and we had to upgrade. When we upgraded, we walked into a room that was not cleaned and had towels with hair on it. Moreover, we asked for new towels the staff said they could either clean our current towels or we would have to give them the towels in the room. I have never had to do this at any Wyndham hotel I have stayed at. If I could give this zero stars, I would.
Rolled in about 1:30 AM, and had to get up at 8 AM to continue traveling. The night & morning staff need to know more on what’s going on as there was a woman screaming for help in a room near mine and then we saw police arrived and didn’t report anything to the staff on duty. If they did, the night shift did not let the morning man know. We then asked for a refund and the Manager wasn’t even in and asked us to wait for him/her. Brad acted like nothing happened and was “shocked” to hear the news. I think this happens often as it’s just a sketchy place to stay for a night. Very noisy and bad staff that do NOT care about your stay. Really need to improve the management and employees. Step up your game Days Inn.
It’s a SCAM. DON’T BOOK IT. They won’t let you check -in and then they will charge you for no-show fee. The manager was extremely RUDE. This is a place for all ILLEGAL business , it’s not a SAFE place for you to stay. DON’T Book it. Do yourself a favor and keep yourself away and safe from this
I booked this hotel based on the location, but was disappointed by the condition of the room. It lacked in cleanliness, the room had a strong cigarette smell. After discussing
with the person attending the counter I was told they would still charge me for a night even though I walked in and back out the room. How was I suppose to guess the condition of the room before booking it . Personally I do not recommend this hotel, take your business else where.
Made a reservation and requested early check-in. They said they would have it ready by 12:30. We arrived at 12:40 and they said room wouldn't be ready for 49 minutes. We went and got lunch. Came back an hour and twenty minutes later and they said they needed another 20 minutes. Also the restroom off the lobby was disgusting and the police were thete for some emergency. My suggestion is if you are going to promise someone an early check-in, don't also allow a late checkout. If you're going to tell someone who reserved and called in advance for early check-in. "Go get lunch and come back" you should buy their lunch.
$182 A night with no power. Active duty navy personnel making his way home for his mother's funeral.
This is criminal!!
This place was quiet and the rooms were ok. But they minded their own busines
We are traveling for sports competition and needed a room quick because the place we were going to stay at fell through. I happened to stumble across this amazing price for 2 nights at this Days Inn. I assumed that because of the cheap price the room would be a dump but to my surprise it is exactly what we needed. Small quaint room with all amenities including a breakfast bag in the am. No bugs! Will definitely keep this one on my list of places I can trust.
Place is awful....... very disrespectful management and staff . Stayed two nights and the double charge me a deposit of 25 dollars. I cam because the great experience I had at houston Willowbrook Wyndham inn.. this place shouldn't be called Wyndham inn they abusing the name.
Do not recommend. The don't tell you about the 100$ cash deposit that you MUST pay until you arrive. The breakfast was literally in a sack. Middle school cafeteria style. The room was okay but they take the 11:00am checkout SERIOUS. We got a knock on our door at 11:07am asking when we would be leaving. Also the walls are paper thin. We heard everything. Would not go back.
We are doing a 13 state 19 day road trip and almost every Motel and Hotel we have stayed in Have been great. We own and manage Some ourself so we know how important it is to please our customers. Thank you guys for great service.
the staff was very nice and friendly , my room was clean and neat they don’t bother you everyday and if I needed to talk to them about anything they was on it , I enjoyed my stay for hurricane Laura I came from Opelousas Louisiana which took me five hours to arrive and another thing they waited on me to get there and they didn’t give my room away thanks so much
Stayed one night in a Guest studio, very clean and spacious, room was remodeled and modern, comfy queen bed, very quiet, and safe. Great room price and nice courteous front staff.. will for sure stay here again!
Website promises free airport shuddle. At check in we were informed there is none, costing us to spend an additional $20 for an Uber. We were handed a key that didn't work. Clerk had to try next room which didn't have working light switch. Moved us to next room (3rd room by now) where we finally slept with a loud AC unit that sounded like a motor boat all night. Breakfast was also not available when we left. One of the worst experiences.
The best bang for your buck in DFW. Clean rooms, plush comfortable beds and cold A/C. The regular rooms are small in square footage, but priced right. They have all the expected amenities: coffee maker with coffee supplies, iron, ironing board, soap, shampoo, conditioner, AND lotion....... PLUS a refrigerator and a microwave. The front desk staff were always courteous and helpful when needed. Housekeeping was there if you wanted or needed them for something, but did not wake you up too early in order to get in and clean a room. I recommend the executive one bedroom or the jacuzzi suites. They're both the size of 2 rooms, have sofa beds and allow your family more room to stretch out for not a lot of bucks.
The place was honestly terrible.My boyfriend and I stayed there for 5 fays, and over those 5 days there was nothing good except loud music, other guests being loud, the pictures online are not the same as in person, the elevator was broken down and old, the room service was terrible, and the worst part? The staff. We asked for pillows and blankets with thin and shabby ones being in our room, so we asked for more. The man at the counter reprimanded us and continued to question why we needed pillows and blankets. We had our 2 month old puppy staying with us who was an angel and rarely destroyed anything and if it was it was a tissue at most. He was still potty training and he accidentally peed on a blanket. Nothing too serious. We even washed the blanket with laundry detergant and cleaned it for them so it wasn't as hard. The manager reprimanded us, and threatened to take our deposit away if the blanket was dirty. This place is great for a 1 night stay in an emergancy. Otherwise DO NOT STAY.
Been staying at this location for quite some time and they have an excellent staff. Alicia at the front desk is always courteous a and polite. I would highly recommend this location.
The rooms are very clean and completely renovated. I've not seen one bug, heard one bad thing and have not had any other issues with patrons, smoke, homeless or traffic. I'd highly recommend for the price!
SEEK OTHER MEANS OF HOSPITALITY!!!!!! I RUN A LARGE SERVICE DEPARTMENT WITH 20+ EMPLOYEES, WHO I USED TO SEND HERE FOR TRAINING WHILE IN THE DALLAS AREA. NOT ONLY ARE THEY VERY RUDE ON THE PHONE BUT NEVER FOLLOW THROUGH WITH WHAT THEY SAY THEY WILL DO. I ALWAYS ASK EVERY TIME FOR THEM TO SEND CONFORMATION AND THE RECEIPT TO MY EMAIL ONCE IT IS READY AND NEVER GET IT. I HAVE TO CALL AND WAIT ON HOLD, EXPLAIN MYSELF 3 TO 4 TIMES AND THEN WAIT TO GET WHAT I NEED TO FOR MY BOOKS TO BE RIGHT. I WILL BE CHOOSING ANOTHER COMPANY AND SENDING MY BUSINESS ELSEWHERE.
It was conveniently located to downtown. The beds were nice, the shampoo conditioner and facial soap was smelling really good. It was a nice stay
I have been booking at this hotel since last year. I haven't had any problems ever. The front desk is nice to me and customer service is always good. I always get a good rate. My room is always clean. Even last minute bookings, I get good rates. I would recommend this hotel stay.
Very disappointed in my stay here. When checking in, I asked for a ground level room because I had my dog with me, I was told they didn’t have any ground level rooms available, that was fine. The water temperature continued to change from cold to extremely hot without adjusting the tap, when taking a shower, the water suddenly changes to ice cold then straight to Scolding hot where I almost burned myself....
The walls and doors must be paper thin as I was kept up all night from what sounded like pounding from the floor above mine.
Then when checking out, the front desk manager was quite rude and told me I needed to wait when I was returning my door key. I was then informed that I was being charged an extra $25 for having my dog with me.. I was never informed this while booking on the site or when checking in.
I recommend choosing any other hotel in the area.
Stay was horrible. Shower would never be hot was cold. Housekeeping barely comes by at all. Roaches were in the room. And the evening shift I'm not sure what they're there for? Was waiting 30 minutes before anyone came to desk to check me in. DO NOT ORDER from the in room menus. Worst food ever. There were fights and a car got broken into while I was there. AVOID this hotel at all costs
I walked in the receptionist was the very best. However, the room felt like a hospital. I have never been more uncomfortable than that. I got my money back, with ease as I had an emergency call from home. But I worried about my car, the area is full of strangers roaming on foot. I don't recommend this hotel. Not comfortable at all. sorry, but I need to be honest.
While we weren't expecting a 5-star hotel or fancy amenities, this hotel was very convenient and simple for a short vacation. The only MAJOR downfall with this hotel would be the plumbings. Specifically, the shower. I've never had such a bipolar showering experience; from freezing cold, to scorching hot, and nothing in-between. It didnt matter what time of the day/night the plumbing was whack! I debated washing up in the sink it was so bad. But honestly, other than that this hotel is way better than some! It was clean and quiet and the guest attendants where decent, not overly friendly though, which was a bummer. All in all I'd give it a 3.5-4 star. Mainly because of the plumbings inability to control itself
This is a horrible place to stay. The rooms are gross. I won't walk on the carpet barefoot and the outdoor walkways are filthy. Vomit left to dry and never cleaned up. The desk staff are not friendly nor polite. I'm only staying there because I have to. Can't wait to finally find an apartment and get out there. DO NOT STAY HERE.
After one hour bed bugs started coming out I couldn’t even sleep for more than an hour.
Left the place and they didn’t agree to refund me. Don’t even try it. Big waste of money
A horrible smell in the room! The night shift was completely incompetent. We checked in late because of our flight, the TV didn't work. When I called the office I was told that nothing could be done until morning. When I called back in the morning, no one ever came to fix it. I ended up having to fix the satellite receiver myself. The toilet stopped up. I was told that housekeeping had gone for the day. I had to convince them to let me into the housekeeping supply room so I could get the one plunger they had and then I had to clear the blockage myself. Avoid this Day's Inn!!!
ROACH MOTEL!!! BUYERS BEWARE! The place looks clean and nice and until you look up close, you will find snot on the walls! YES, SNOT ON THE WALLS, BUGS IN THE BEDS and ROACHES!!! the came out my last night here!
Check in process was slower than expected given I had prepaid for my room. There were staff members standing around doing apparently nothing. The room was dirty, and I made meaningful eye contact with not one, but two cockroaches while in my room. My morning shower randomly alternated from ice cold to scalding hot. The hotel failed to redeem itself during breakfast where the selection was mediocre at best consisting solely of standard breakfast cereals, various pre-packaged breads(bagels, cinnamon rolls, etc), biscuits and gravy and the obligatory waffle machine. I will allow that there were also fresh grapefruits available that looked good enough I guess, if you're into that sort of thing, which I am not. I elected to try my luck with the biscuits and gravy only to find that the biscuits were soggy and the gravy excessively runny. Coffee was ok but after a life time of terrible coffee I have extremely low standards on that front. All in all, I was not impressed and I wouldn't recommend this hotel to anyone, it's almost preferable to sleep in the car.
Stay away from this hotel. If you are just crashing for the night it may be ok. But just know that they are very rude. They will not fix of help you with anything. They will steal your money by charging you an extra$25. But won't show you proof of what it's for. They need to be reported. Does anyone know who to report them to.
Probably the best days in I've been to. Still a few problems but for the price I cant complain. The only problems were the water in the shower would randomly go super hot or freezing cold even without changing the temp on the handle. The rooms were clean and the breakfast was ok. Worth it for the price but next time I would definitely choose a better hotel
Left my car parked here over the holidays as I flew out of Dallas and was pleased upon my return! It was much cheaper to park here than at the airport!
We approached this hotel with much trepidation as we'd had a poor experience the night before (same chain, different area)
We couldn't have been happier to come to this hotel. For the price we paid, it was clean, the breakfast was a good choice and clean area. We felt very safe here. The lady on reception was lovely and let us check in a little early, and helped us sort out our airport transfer.
It's OK for the price, the bed was comfy. The bathroom was clean, and the room was good for the price.
Scammed my daughter out of her deposit for no reason, room was dirty, unbearably loud from all directions, mattresses and pillows were so uncomfortable I didn't sleep a wink, not to mention the BED BUGS! We do not recommend this place regardless of the price. It'd be better to stay home or in your car🤢😭
Very nice employees and good breakfast. Good value for price. Needs updating.
I will never stay here again but it's not even because of the bed bugs even though that's part of the reason. The Indian lady in the front desk and her fairly new coworker made a mistake and double charge me for one night and then made me feel better about it being extremely rude when I inquired about the mistake and by the way they also tars my friend because the Room was originally in his name then to make matters worse she talked down to me In front of customers. One of the worst experiences ever and I'm not the kind of person to leave badd reviews so if I'm taking my time to do so is because I felt the need to. I took pictures of the pillows my friend was itching I am come to find out they are were bed bugs.
It's a good hotel for people who only need a night, but for long term it is lacking. There was no dresser or desk which made it difficult to do anything but sit on the bed. The price was good, but for more than one night I would find another hotel with better amenities..
Clean rooms, great customer service, great prices, also cheap airport long term parking. I'd stay here again and recommend it.
I wish I could give zero star to this place. This is the worst ever airport parking I have experienced. I used this place for DFW airport parking. If you want to park your car instead of airport parking stay away from this place. Their shuttle service is a nightmare. In fact they use a shuttle service shared between multiple inns.
When we arrived and followed instructions for pickup shuttle they said it usually take 10 mins worst case 25 min. We waited for more than an hour. No matter how many times I called they keep saying it is coming.
Respect you time and go somewhere else.
a good place to stay. The rooms were clean and it was quiet, no noisy neighbors. The continental breakfast was fair nothing outstanding but good. I would return to stay when we return to Dallas.
Showering was a risk. Water temperature fluctuates from unbearably hot to very cold. Vanity faucet, hot was hot and cold was warm..like brushing your teeth with warm water.
Breakfast was awful. One side of toaster didn't work. The gravy for the biscuits was cold. Would never stay again or recommend.
Not the worst place I've stayed. Outdated decor. There was mold on the curtains which I'm sure comes from the condensation on the window which is a result of all the humidity in the room. All in all, it served its purpose. I slept. Neighbors were a little loud & you can hear the housekeepers roll their bins past your door. Coke machine advertised wrong drinks & the shower water switches from hot to cold mid shower.
I love everything about this local hotel in Grapevine, Texas. The entire room is looking "nice," and the bed feels comfortable. Plus, the shower is so soothing and the sink is nice and clean. The maid who does the cleaning service and stuff is so nice to me. And the front desk receptionists of the hotel lobby are pretty straightforward and nice to me. The shuttle between this place and the DFW Airport is FREE, so that I wouldn't have to pay for Uber rides or something. So, I'd highly recommend this to anyone who ever wishes to stay and rest nearby the DFW Airport, like I do.
I was a little scared to book after reading the reviews but went ahead and booked a room because the price was fair. I have to say they were very nice. The people at the desk when we checked in were very friendly and very helpful. The hotel was a rinky dink hotel at one point but they have done a good job up grading it. It was very clean and the next day we were up and ready early for the breakfast. We will definitely stay again in the future.