American Airlines put me up there for the night during to delays & missed flights...The front desk staff was very friendly & helpful. Being a vegetarian, I couldn't find many restaurants that delivered to the hotel. The night manager took me to the breakfast room and gave some fruit and other things to eat.
There was a mishap. I was given a room,but when I went to it someone was already there. They quickly rectified the situation. The room was basic, simply decorated. The only downside,for me, was that my room was on the 1st floor and only the sheer curtains closed completely. This allowed A LOT of light from street lights in and made the room seem less private. For a night, not a bad place to stay.
My visit here was alright. The front staff was very busy with guest but did a great job handling the chaos. As far as the cleanliness of the rooms go it wasn’t very clean. The pillows on the couch had nasty stains on them, the room looked like it had never been vacuumed and the furniture was damaged. Also the staff were having meetings and were yelling at each other which was very unprofessional to do where guests could hear. Lastly when I booked this room I chose a king bed but was given 2 queens. That wasn't too big of a deal as I booked it with hotwire.
Very nice hotel. Spacious! Front desk is very friendly and inviting. The breakfast has good options. Conveniently located and they provide a free shuttle to the airport which was awesome!
Awesome Hotel! Clean, friendly staff they will go out of their way and beyond to make your experience perfect! Oh...Did I almost forget the Amazing Breakfast never. My kids and I will be back for sure!
Room was clean, bed and pillows were very comfortable. The staff was friendly and helpful. Give yourself extra time for the shuttle if you fly AA out of any other terminal than C. You'll need to take an orange airport shuttle to the other terminals once they drop you off.
My plane was delayed due to maintenance, so American Airlines put me up in the hotel. The front clerk and staff were nice and very helpful. They have a shuttle to and from the airport for free that leaves at least once an hour or per your scheduled appointment. My issue with this place is the room I stayed in had visible pieces missing out of the carpet and there was a watermark with peeling ceiling literally above my TV.
Very nice hotel close to the airport with free shuttle service to/from the airport and also to surrounding areas. The staff was very nice and helpful. The room was clean and comfortable.
I stayed here in 2017 and it was a great experience. But I warn you, DO NOT STAY HERE! The rooms are not clean! The manager on duty was eager to discount my room 20 percent but couldn't offer a refund until the manager came on shift at 7 am. There was a bug in my bed, room smelled and bed not made. I have never had an experience like this. RUN!
The room was so gross. Hair everywhere (in the sheets and in the shower). It was also so humid. The walls, tv, mirror‘s all had condensation on them. I hung my bridesmaid dress in the closet for a day and when I got it out (right before the wedding) it was wet!! I asked to switch rooms and the front desk said I would have to pay for an upgrade. I tried to explain to them the condition of my room and they were very rude.
Clean, comfortable rooms and well maintained property but what really makes this property stand out is the staff!!! Ashton was great with check in and shuttle arrangements but Paris was absolutely AMAZING with my kids and all of our extra towels requests!!! Great place to stay!
This place was nice and clean. Pamela was FABULOUS! Breakfast was absolutely delicious. Pamela you are the BEST♥️
Walked into my room and was overwhelmed by the dank, musty smell of mildew. Carpet in the room needs to be replaced as it is worn through in multiple places. Mattress was ok. The AC in the room was very noisy and never seemed to be able to cool the room during the hot day. The breakfast was standard continental fare. Coffee was terrible.
I have stayed at this hotel many times. We travel here a few times per year. I have noticed that the quality has gone downhill greatly in the past year. This time, it was so bad that I had to change my 4 star review of them 2 years ago to a 1 star review. We were staying in this hotel and it was a group of 10 rooms. You would think that a hotel would want to accommodate a large group like that especially because we stay there a few times a year. They were not accommodating at all. We got there at 1:45 and we just wanted one room that we could put our bags in so that we could all ride together to go get something to eat. They told us that none of our 10 rooms are ready at this time to come back at 3 when the regular check-in is. Then whenever we started to check in it took a long time, 30 minutes. To check into the rooms. This may not seem like a long time to a lot of people but I had 42 teenagers standing in the lobby while this whole process was going on oh, that was not fun. Then after the first night we come back to our room and there was a stack of towels on the counter inside the door. The room had not been cleaned at all, but there was a note. The note said "Please accept our sincere apologies today. We are severely understaffed and housekeeping and will only be able to change out bath towels." That is unacceptable!!! The convenience of this hotel to our destination is not worth the compromises that we have to make in quality. For all future trips we will stay somewhere else.
Staff is very friendly!! From the time you walk in the door you feel welcomed !! If you have any problems the staff will go out of the way to fix it. We stayed for over a week and every morning we left the hotel and came back the room would be nice and clean.. I would recommend this room anytime!! Great experience
Decent no-frills hotel. Breakfast was good and had healthy options. Staff was friendly and the pool was clean.
Very friendly staff, very clean room. Plenty of towels. Double queen room, AC worked great. My only complaint, which is simply preferential, the beds were like sleeping on a giant cinder block. Elevator is shaky. Overall nice room and decent pricing, close to everything.
Nice, no frills hotel. Parking is interesting and can get congested. Friendly enough staff. Room was clean and toiletries adequate. Didn't try breakfast, but I'm sure it's typical of a 2 star. Convenient location in Grape Vine.