Walked into my room and was overwhelmed by the dank, musty smell of mildew. Carpet in the room needs to be replaced as it is worn through in multiple places. Mattress was ok. The AC in the room was very noisy and never seemed to be able to cool the room during the hot day. The breakfast was standard continental fare. Coffee was terrible.
I have stayed at this hotel many times. We travel here a few times per year. I have noticed that the quality has gone downhill greatly in the past year. This time, it was so bad that I had to change my 4 star review of them 2 years ago to a 1 star review. We were staying in this hotel and it was a group of 10 rooms. You would think that a hotel would want to accommodate a large group like that especially because we stay there a few times a year. They were not accommodating at all. We got there at 1:45 and we just wanted one room that we could put our bags in so that we could all ride together to go get something to eat. They told us that none of our 10 rooms are ready at this time to come back at 3 when the regular check-in is. Then whenever we started to check in it took a long time, 30 minutes. To check into the rooms. This may not seem like a long time to a lot of people but I had 42 teenagers standing in the lobby while this whole process was going on oh, that was not fun. Then after the first night we come back to our room and there was a stack of towels on the counter inside the door. The room had not been cleaned at all, but there was a note. The note said "Please accept our sincere apologies today. We are severely understaffed and housekeeping and will only be able to change out bath towels." That is unacceptable!!! The convenience of this hotel to our destination is not worth the compromises that we have to make in quality. For all future trips we will stay somewhere else.
Decent no-frills hotel. Breakfast was good and had healthy options. Staff was friendly and the pool was clean.
Very friendly staff, very clean room. Plenty of towels. Double queen room, AC worked great. My only complaint, which is simply preferential, the beds were like sleeping on a giant cinder block. Elevator is shaky. Overall nice room and decent pricing, close to everything.
Nice, no frills hotel. Parking is interesting and can get congested. Friendly enough staff. Room was clean and toiletries adequate. Didn't try breakfast, but I'm sure it's typical of a 2 star. Convenient location in Grape Vine.