I had just driven 14 hours and was hoping for a quick and easy process. Wake up call for breakfast was on time, delicous biscuits. Very clean, very helpful and friendly staff.
This is a great hotel to stay at if you are traveling. It is near the airport and not far from downtown. The staff is terrific, courteous and professional.
The only thing I did not like about this hotel is that the treadmill and the stationary bike did not work.
Great value for the star rating and the price.
Excellent service from the breakfast attendant Claire in the breakfast area. Excellent service from Olivia in housekeeping.
Can not give 5 stars because we were disappointed in the fact that the advertised jacuzzi and pool were NOT open or available; it was our anniversary weekend and we would have chosen an alternate property if we knew this before booking our room at this property prior to arrival. We were NOT so happy with the shuttle driver on Thursday morning, who was watching an animal fight, during the drive from the airport to the hotel. We were NOT so happy with the rude breakfast attendant on Thursday morning, who refused to cook more eggs at 7:50am & didn't put out butter even when asked. We felt like we were inconveniencing her by asking.
Sept 26 - Oct.01, 2019
It's important to note that this is an airport hotel and not a luxury resort. With that in mind, wow, I had to double check that we were in the same place as last time!
On landing, the shuttle was already waiting. I know that's luck of the draw but I'll take it. We were at the door minutes after arrival. The driver was friendly and had a great sense of humor. (Though, he may have found us to be a bit drab after a half day of working followed by a full day of flying - we were beat!)
Check in process was a snap. Stephanie at the front desk was friendly and cheerful. She gave us a quick run through & my husband was so impressed with her that he asked her to repeat her name. Yup, that means he's going to praise her directly with the company. Kudos!
The a/c worked well & the room was clean & spacious. We were upgraded to a jacuzzi suite. We really needed a good soak in it too, so it is DEFINITELY appreciated.
An excellent stay at a reasonable price.
Good budget hotel. The entire staff from the front desk to the janitors were above and beyond friendly. I've seen one of the breakfast staff personally fix a plate for some children who couldn't reach like they were her own kids. They were all friendly to my toddler, gave us towels promptly and kept the place stocked and clean. The ac in the room was very cool in the hot summer. Although the beds are firmer than I expected for a hotel, they were not uncomfortable for us. Walls are alittle thin so you can hear neighbors. But if you just want a mid priced hotel experience, I highly recommend this place
I am writing this a business owner who provided a service for this Best Western location. The service was performed 4/26/19 and it was to look for a nuisance animal on the property. The business agreed to our price but still has not paid the invoice from 3 months earlier. Be careful providing service to this Best Western as you may not be compensated as agreed.
I arrived after a flight, along with a handicapped individual with neurological issues, ready to check-in and get some food. Check-in time was 2pm and a room wasn't ready until around 4:15pm.
I waited in the lobby, while having to take care of the handicapped individual. We were both hungry and it was truly an inconvenience for the both of us.
I reached out to Priceline, they communicated with the hotel, and nothing was offered for this inconvenience. So I paid the regular price for a room that was supposed to be available between 2pm and 11am the next day but didn't get to use the room for that time period.
This is truly unacceptable and would never stay with Best Western again. Had I been offered at least a partial refund or something for the inconvenience this review would have been different.
I really liked my stay. The staff was warm and kept the place sparkling clean. They had great hospitality. I think the hallways smelled a little weird at times, and someone was smoking weed in the room next to mine. I think the hotel could use a bit of an upgrade, but all in all, great for the value.
Hotel. Was great. I felt important as a platinum members. Service Agent Torrie upgraded my room with Jacuzzi. Which was very relaxing. Hotel just right on the money. Now location makes you think the hotel is not great. Turns out its wonderful and clean.