Nice facilities, reliable, easy to use. Most importantly, the staff is amazing. Always welcoming with a smile, friendly greeting and prompt & professional service. That truly makes a difference, particularly in the very early morning hours or at the end of an extremely long day. Special kudos to Kathryn who greeted me at the airport shuttle stop around 6pm last night. She's a star & you're fortunate to have her as one of the many faces of your company.
Flawless! Very courteous and helpful workers. Easy as 123. PNF is clean and spacious from the parking lot to the shuttle bus. The driver was friendly, courteous and also prompt, we was at the airport before I knew it. Honestly I got there early preparing for any delays not the case at all, now I'm really early but better early than missing your flight. Update they did it again absolutely flawless service (a fine tuned machine).
Staff is always friendly, helpful and so nice every time I use your services. And I love not having to drive to the airport and get into the traffic around the airport. It's so convenient both before and after the flight to be dropped off and picked up right at the door! I will always recommend your service to friends, family and anyone who is flying out of the Atlanta airport.
We have always had good experiences at Park 'N Fly Plus as we are frequent flyers. Unfortunately, this time we returned from our trip to find a flat tire. I walked to the front and was immediately greeted by several attendants eagerly attempting to assist me. Luckily, a young man, Mr Evans (I believe his first name may have been Brittan- I wish my memory was clearer on that) quickly came to our assistance. He went above and beyond! In 90 degree weather, he changed our tire and never complained- even though it was extremely difficult on a hill with a large vehicle. He was definitely our hero that day!!
Go here every time I park off-site. I especially enjoy the covered parking. Bring your AAA card and frequent point card. I forget it every time. However I keep gong back. They have options for valet and other services. They drop off at the door at the airport. When getting back, you have to walk a bit at the airport though
Always courteous, professional, and prompt. Never have to worry about waiting too long for a bus at the facility, and there is always at the ready to pick you up at the airport. I've had my truck cleaned/detailed on a couple of extended trips and have always been pleased with the results!
Update October 2020: still great service and a safe place to store your vehicle while away.
Safe facility. Quick service. Professional drivers.
I love the services. I’m just coming over from using peachy parking for the last few years, and I regret not having switched earlier. I like the location, the drivers, the rewards card & promptness of the delivery as well as pick up. Do keep setting the industry standard, and I will faithfully use you for my travel needs in the future. Thanks for a great 1st time experience!
Park 'N Fly Plus provides a clean, safe, secure covered Valet parking option at a decent price. Dropping the car off and getting to the airport on time is always a breeze. Having my car ready as soon as I get off the shuttle bus is a treat. Great job, Park 'N Fly Plus!
We really appreciated the friendly service and shuttle pick up directly from/to our car. Highly recommend.
Fast easy and convenient. After arriving home from a long flight let thing you want to do is wait. The shuttles are timed perfectly so their is always one there. Highly recommend and will be repeat customers.
Very Easy to book online. The moment we entered the gates to park the gentleman at the watchtower signaled to us where there was an open spot. Then the driver was there to pick us up within a min. He was professional fast and made the ride enjoyable didn't catch his name but he was amazing. The moment we arrived back our driver was there waiting to pick us up ( willie) he was so pleasant to talk with after a very early flight home. He was fast professional and got us back to our car quickly and safely and waited to make sure everything was good before he left us. He was so friendly and personable. And the checkout of the gate process was fast. Very impressed with this parking facility. We will def return In he future
Everything went smoothly as expected. They provided a secure place to park my car and the service was good. The driver followed me to my car as I was parking and drove me to the airport. The return service to the car from the airport was kind of slow i.e. there was a long wait to be picked up. Overall, I would recommend this company.
Easy in and out; can pre-pay for parking; shuttles are convenient and your drivers get my luggage on and back into car when I return.HOWEVER, the new pickup location on the lower level was a major problem when I returned. The escalator is the only way down unless you walk to the far end of the terminal and back. I don't have good balance, and taking two bags on an escalator was not going to be feasible. Happily, a good Samaritan offered to carry one of my bags. Don't know how to overcome this for future trips.
Great experience, they pick you up from your car in the lot( didn't know this so walked to the valet). They dropped us off near Alaska and picked us up from down stairs under baggage claim. I most definitely will use them again all the staff were very friendly and helpful. And prices were really good for covered parking $10-$11 a day I think it was.
I've been using this place for awhile now. The price isn't too bad and they have covered parking or non covered. I do have to say, this last time ,they didn't ever come to pick me up , I had to walk up to the exit area. When I got back from my trip, the pickup area at the airport was easy to find and the lady taking us back was nice . I had no issues on the way back to my car. Will use again!
Prompt and efficient check in, delivery, and pick-up. Great social distancing care given. Highly recommended
It’s always a convenient and fast shuttle to the airport. I know that my car is in a safe and monitored gated area while I am away. I’ve been using Park n Fly Plus for over 15 years and wouldn’t use anyone else.
I have been a customer for years. I never have to wait long for pick up at car or airport. Drivers are courteous and helpful. Dennis (ATL) is the absolute best !! I have not yet had to use the other services(valet car wash etc) but the folks inside have always been super nice and helpful.
First time used. Easy experience. All crew members were super nice. Note for EV owner : I do not think it is clear on their website :
- You MUST buy a regular Valet parking (I took the covered option, not clear which one you need to pick) *IF* you want it charged
- $5 extra for the charge (To pay by Credit card ONLY and to pay when you come back) Would be nice to be added on the final ticket price (Note for the owner)
- I arrived at 3:00 am for my departure so no Valet but the lady guard took good notes of the instructions. So even without Valet let them know you want your vehicle to be charged.
- My car was charged when I came back
Awesome! Low jets! Great service!
This was my first experience here. Everyone I had contact with was super helpful. The drivers and ladies working at valet - they made it super easy. I would highly recommend!
I chose this facility based on past reviews and I paid for valet service. It was first class all the way. They loaded and unloaded my bags both ways and took great care of me and my family. My truck was properly taken care of and ready and waiting for me at the gate after a 3 and half hour flight. Plus walking through the airport and we know that’s a task in Atlanta. Wonderful staff! Kind courteous and very helpful. 10-10 service
Super easy and convenient! I loved not having the hassle of driving into the airport and trying to find a parking space. My experience convinced me that this is the best way for me to handle getting to the airport for a flight.
I had to make sure to leave a five star review for Park ‘n Fly plus. My experience with them could not be any better. I did use the valet service and I really recommend using this. It was so easy to pull in, drop off car, and bus was there within 5 minutes.
The drivers must be recognized. Both coming and going they were so helpful and take and load luggage for you. At minimum please tip them $1 for this please.
Our wait coming home was none lol. They had both regular bus and a plus bus there and picking up. We were dropped off right at headquarters area (bathrooms there and clean when we used) and car was waiting on us.
Pay attention to ticket info. Just text number and car will be ready when you arrive if you do this after landing. You must go to lower level pick up area not where you are dropped off.
Thanks for great experience and I will use every time moving forward.
I use Park 'N Fly Plus exclusively. The coupons offered through COSTCO help reduce costs. The staff is always friendly, helpful, and in uniforms. Shuttle buses are clean with safe drivers, and on-time. I valet my vehicle, and when I return from the trip, the vehicle is always waiting for me with the engine running and depending on weather conditions, either the A/C or Heat is running. A free bottle of cold water is a nice touch. GREAT SERVICE!!!
It is so quick and convenient to make our reservation on line, drop our vehicle off at your lot, hop on the shuttle and ride right up to the door of the airport. The driver helps us with our bags and makes sure we know where to find the shuttle at the pick up location when we return. We know that while we are gone, our vehicle is safe. Our shuttle driver stops right behind our vehicle and helps get the luggage to it. Since we pre-paid, we can show our receipt and be on our way. It’s so simple and stress free!
We were running late for our flight. It was nice to valet and have the employees waiting for us and the bus was there two minutes later. Quick drop off. It was all very flawless and we would definitely use this company again.
This was my first time using an off-site parking facility in Atlanta and you guys made it so easy! I paid ahead of time and the instructions were clear and the attendants extremely helpful at the lot! I flew in late and having the driver take me straight to my car was absolutely fabulous! I would 100% use again and recommend!
Both shuttle bus drivers were very friendly and helpful. Every employee that I encountered went above and beyond - with a smile. I felt very safe being picked up at my car and being returned back to my car. I had confidence that my car was safe. This was a great experience all the way around. I will use Park N Fly Plus every time I go to the airport from now on. I didn't have to worry about an Uber or LYFT driver showing up, or not. It was a GREAT experience. Thank you.
Tried them a few years ago and did not like it. Changed jobs and decided to give them a try again. It has been awesome this time around. Fast friendly service and the app works great. Only thing that would make it better is if you could tip on the app.
I will be using this space again. Going- I left my phone in the car and the driver was very accommodating and pleasant about it. She took me back and was concerned about me missing my flight. I made it back to the airport in great time. Coming back- I thought I had lost my ticket and the driver promised to help me locate my car. I found the ticket! It was a stressful but fun trip and their attitudes made me feel at ease.
I had a hectic Atlanta traffic drive and needed help when I first arrived. I was flustered and in a hurry. A delightful lady assisted me. I needed to get to the airport quickly and she made sure I had a fast pickup. The driver was excellent and helped me arrive in time to make my flight. Pick up was also great with a very friendly driver. The texts and emails were reassuring. Great experience over all.
My experience could not have been better. The shuttle drivers were very friendly and efficient. They picked us up and dropped us off right at our car’s location. We didn’t have to drag our luggage to a meeting point, and we did not have to wait long for the shuttles at all. I will definitely use this company again.
Amazing! Wonderful! Nothing better than being very tired and finding your car ready to go. I wish I would’ve known about this place before, I love it! Plus, the staff is really nice
Park N Fly was so easy affordably. The proximity to the airport is great which means that you should have plenty of time to spare to get to your destination. Upon booking, you receive instructions sent to your email which were incredibly easy to follow. I used self-park, so at the gate I simply scanned the QR code (on my phone from my email app) and was let it, picked a convenient spot and waited under a minute for a shuttle driver to come pick me up at my spot. Additionally, the shuttle drivers were incredibly kind and attentive. Upon returning to the parking lot, it was just as easy to find the shuttle (they were exactly where they said they would be in the Atlanta Airport) and it was easy to find. The rates are some of the best I have seen. I will definitely be using this service again.
The staff were so kind and helpful. Parking at the Atlanta airport can be incredibly stressful, especially on a holiday weekend with many of the airport lots completely full. I reserved a space the night before my morning flight, so I was relieved to know that I had a space available before making the drive down. Park n’ Fly is by far the best parking solution. Pick up and drop off were a breeze and much quicker than trying to search for a spot closer to the airport.
I love being able to drop our bags at the parking location. I used valet for the first time and it was fast and easy. our car was ready and warm when we got there. employees were all friendly, professional and helpful.
We absolutely loved how easy it was to use the valet service! The shuttle picked us up quickly, both on our way to the airport, and on our way back to the parking area. Everyone was kind and friendly, ESPECIALLY our driver from the airport to the parking lot. I wish I would have notated his name, because I would love to give him kudos! He kept us laughing and engaged, and we could tell he truly enjoyed his job.
I love the friendliness of the staff and the prompt service. When I come back from a long trip I like that they pick me up from the airport and my car is waiting for me when I arrive just a few minutes later. I highly recommend the valet service! It sure beats looking for my car in a big hot park lot.
You guys are just awesome! Communication, notification, pick-up on my return and customer service are excellent. I received notification about the procedures to follow while on my way back from my journey. And it was so easy connecting with the shuttle bus on my arrival. You guys are just too great! I will surely come back again, over and over.
The bus followed us to our spot which was great since we didn’t have to wait. The driver helped with our bags and a quick trip to the airport, not circling the lot trying to fill the bus. Upon our return, several hours earlier than expected (around midnight) we were tired from flying and delighted to find our bus first in line at the pick up area. A very friendly young man hefted our bags in the bus, engaged us in conversation on the way to the lot and then loaded our bags in the car. I know, not everyone has this experience but we did and it was greatly appreciated!!
The facility was clean and I felt comfortable to leave my vehicle there while I went out the country! I felt great when I return. My vehicle was in a safe place, untouched.
Great facility. Close to the airport, covered parking, shuttle that pick us up at our car and brings us right to the door at the airport, and same going back. Good price. Secure location. So much nicer than parking at the airport and having to walk a mile to get to the terminal. Last trip, our flight was delayed and we didn't get in until midnight. We called and the shuttle was there to meet us within five minutes. Will always use Park 'N Fly Plus.
Always a friendly, quick, helpful staff. I usually do valet parking and there’s always someone there to greet me when I drop off my car. The shuttles to and from the airport are very quick. I never worry that I’m going to miss my flight. When I return, my car is pulled up and ready to go. I never park anywhere else!
Flawless! Very courteous and helpful workers. Easy as 123. PNF is clean and spacious from the parking lot to the shuttle bus. The driver was friendly, courteous and also prompt, we was at the airport before I knew it. Honestly I got there early preparing for any delays not the case at all, now I'm really early but better early than missing your flight.
Great valets - always courteous. They have round the clock shuttle buses at the LN1 Atlanta domestic north terminal - so very convenient. Car is usually spotless and clean upon arrival.
Wish they had international terminal pickup also - that would be awesome !
I used Park ‘N Fly Plus the past two weekends and the service was excellent! The drivers were kind & helpful. I appreciate so much being picked up & dropped off at my car - it makes me feel safe. The timing has also worked out extremely well for me. The drivers got me to & from the airport very quickly. Driving in the Atlanta airport area & trying to figure where to park onsite is really stressful to me so I’m very happy I tried this alternative. I also felt perfectly comfortable leaving my car in this lot, it seems well secured & monitored. I will absolutely be using Park ‘N Fly Plus every time I fly out of Atlanta going forward!
I so appreciate the friendliness and helpful attitude of the employees at Park N Fly. They have always gone out of their way to be helpful to me and my family when we travel.
This was our first time at Park N Fly. My expectations were skeptical. After I pulled through the gate I was looking for where to go, Brenda was driving one of the Buses, she asked how she could help, I told her I reserved a covered spot, she told me which best to go park and she would be right there to pick us up. I parked, opened the hatch and she was there Immediately to grab our 3 large bags, load them and we were on our way. Brenda is the Best!!
I was very pleased with the service as the drivers picked us up and dropped us off right at our car. They were also there when we arrived after our flight home within about 5 minutes. I will definitely be using them again.
I had to come back home early due to this virus craziness. These folks were so gracious, gentle, and professional accommodating my change of plans. I was beyond impressed. God bless you and your personnel. Beyond that, this was my first time their facilities and service and it was so easy, clean, and so customer friendly. I will be a repeat customer for sure. Well run company, run by humans.
I hadn’t flown in about 15 yrs and was nervous to fly. Every employee I came into contact with were so kind and helpful and had such a great attitude. It really helped put me at ease. I caught a shuttle within seconds of parking, and the gentleman was so nice and helpful. He asked if I was a new customer, and explained to me what to do upon returning. When I walked out of the airport upon return, there was actually shuttle waiting. That gentleman was so upbeat and positive. I had a great experience with Park N’ Fly.
I have been a customer here for years. The staff is just the best. Always timely, professional and friendly. It feels like coming home. Two thumbs up!
First time customer here, and the process could not have been easier. It was great! Shuttle pick up was very prompt on both ends, and the service was awesome.
Great staff. Very polite and positive. Considering when I left my car the temp was 7 I was impressed. I used the valet and my car was waiting for me at the office a great service for just a few dollars extra. Well worth the small extra charge. Highly recommend Park ‘N Fly and their valet service.
Best experience ever with airport parking!! It was so easy and convenient. Shuttles readily available and great great service!! Our shuttle driver helped with all luggage off the bus but then also helped us fit it all in trunk of car who’ve was great because we had additional on our return trip. All drivers were very friendly and attentive. We appreciated the shuttle to car service especially after a long day traveling. This lot is close to ATL airport. Easy on/off on both trips. We will definitely use again.
Best in Atlanta. I fly Internationally but I park there in domestic. Because I have no problems. They wash and clean up my vehicle. The Staffing is the best. Like I said I park out of my way because I know I am taken care of.
Johnny (our driver) was very friendly and HELPFUL! Great customer service! Thank you Johnny for all of your kindness (helping load the luggage to our vehicle)! Great driver! A raise is well deserved!
I used them for the first time this past week and can't say enough nice things. Miss Jessie helped me when I pulled in and was super helpful. A bus was about to leave just as I arrived and instead of just nonchalantly pulling off, he stopped for a second and said, "Ma'am, there's another shuttle coming right behind me." And true to form, it did! I was picked up immediately and Mr. Collin was driving. He cheerfully helped me with my bags and we got to our airlines in a timely manner. On the ride home, the shuttle was waiting. I didn't have a delay in pick up which was very much appreciated. The shuttle driver (I hate I don't know his name, but he had wavy hair and glasses) was so patient with me because I couldn't find my ticket, but he was super helpful. I am so glad I paid for the valet option because as soon as we pulled up my car was ready and before I could get off of the bus my bags were in my trunk, car cranked, air conditioning on and ready to roll! Now THAT's what I call service. I am so glad I read the Google reviews and used this service because now you have a customer for LIFE! Be blessed and safe.
This was the very best flying experience. The staff both going and coming back were amazing. So helpful and friendly. Excellent staff and great service. I really enjoyed everything about using park n fly. Thank you so much for making the experience stress free. On another note about the staff. This was my son’s first time flying and he’s autistic. The staff could not have been nicer to him. Thank you so much.
This is the second time I have used this parking place since I moved to the area. I have been pleased with the service I have received each time. This time in particular, I got in very early in the morning and was charged an additional amount. I did not understand why, since my reservation had been pad in advance and I had checked in and out within the time requirements.I called the afternoon of my arrival - after paying the extra to get out of the lot, and spoke with Pat Evans. She was very patient with me as I explained my situation (even though she was the only one on duty and had other customers to handle during my call). she took the time to explore my account and explain to me that I had been charged extra because of being sent to the covered parking area. Had I known to go out of the lot by the office where someone was that could take the charge off my account (since I had to park in the covered area due to the uncovered lot being full) rather than go out by the automatic gate, the charge would have been deleted. She graciously took my information and called me back to assure me that the charge on my account had been refunded. Pat was SO very kind and helpful and I appreciated her attitude greatly. I will gladly continue to be a customer!!
Excellent service, prompt arrival for getting us to the airport we flew international. They were also waiting for us when we arrived back to the states. They had our car warmed us and ready to go once we arrived on site. Easy check in and check out. Highly recommend them!!!!
We drove right in, checked in with the valet at curbside, the shuttle bus was waiting right there and we were on our way to the airport! Less than 5 minutes! Returning was just as prompt. Shuttle was waiting, we got on and headed back to lot. Our car was pulled up waiting for us.
The only “issue” we had was probably a “boomer” issue. When exiting, the card to scan to open the gate apparently should not be held close to the scanner. The attendant had to help by simply holding the card further away! 😁
Park N Fly was so easy and affordable. The proximity to the airport is great which means that you should have plenty of time to spare to get to your destination. Upon booking, you receive instructions sent to your email which were incredibly easy to follow. I used self-park, so at the gate I simply scanned the QR code (on my phone from my email app) and was let in, picked a convenient spot and waited under a minute for a shuttle driver to come pick me up at my spot. Additionally, the shuttle drivers were incredibly kind and attentive. Upon returning to the parking lot, it was just as easy to find the shuttle (they were exactly where they said they would be in the Atlanta Airport) and it was easy to find. The rates are some of the best I have seen. I will definitely be using this service again.
It’s always a convenient and fast shuttle to the airport. I know that my car is in a safe and monitored gated area while I am away. I’ve been using Park n Fly Plus for over 15 years and wouldn’t use anyone else.
Very easy to use the service. Easy to schedule and my car was ready the minute I got off of the shuttle bus. The staff are super friendly and helpful.Make sure to tip the team that assists you, they deserve it. I will continue to use their services.