3889 Herschel Road , College Park, GEORGIA, UNITED STATES OF AMERICA
Don't believe their advertisement. This place is not secure and our car had over $2000 of damage. No one said anything about the break-ins until after we left and call them later to inquire. We got back to our vehicle late at night and drove straight home when we were getting out we noticed scratch marks. Look like a couple hundred dollars worth of damage so I decided to investigate in the morning. When the sun came up I realized that we had significant damage in contacted Wally Park. They tried to play stupid but after talking to one of the local body shops they have had multiple customers in that day that had had their vehicles. Broken into that their facility. Come to find out there were over 20 vehicles broken into but nobody informed us to look for damage. My wife's vehicle has an alarm systems on confidence that is what stopped the thieves. So my wife's flashing lights in horn obviously was not caught on their video cameras? That would make Wally Park a bunch of liars and they ran from their obligation to provide security for our vehicles. We were told for days that we would receive a call from their insurance company but after a week realized that it was just smoke and mirrors. I will tell everyone that I know never to park their.
Horrible service! We had reservations at a lot down the road from this one, but were told to go to WallyPark because the other lot was full. When we got to WallyPark, we had to park on the side of the parking lot where there were no real parking spaces! Also, our flight was cancelled when returning home, so we came in the day after we were scheduled to. Upon checking out of this lot, they would not honor our reservation per-day rate for the extra day. The lady charged MORE than the posted drive-up rate that is on their website. I had to get out of the car and argue/ask for a manager, who finally agreed to honor the drive-up rate that is on their website (I had to pull it up on my phone)! We would have been better off parking at the airport! Save yourself a headache and park at one of the nicer hotels or at the airport.
slow and rude...waited 20 minutes for a shuttle. called twice and each time the receptionist was very rude with her tone. the only reason I gave 3 stars is for the sweet driver and the cheaper price
Horrible customer service. Awful location. The current lot is extremely rundown (that's putting it mildly). Negative employees that talk about each other to the customers on the bus(es). I would suggest you investigate any other airport parking other than this company may be in your best interest. They have been building new lot for literally YEARS. The buses are new but their communication with other drivers and base is a joke. They are so disorganized it often takes several attempts to find a bus to get on and get you to the airport. Don't go if you are short on time. You WILL wait! On the return, if you miss the bus you will many times have to wait more than 15 minutes for another bus. Which can be very discouraging when you are trying to get to your vehicle and GET HOME.
We had a 40 minute wait to be picked up at the International Terminal at 10:00 PM. We had to call twice to get the shuttle to pick us up. The driver we had on the shuttle was wonderful. She was not the one responsible for dispatching a shuttle to us. Every other off airport parking had numerous shuttle pick ups, while we were waiting for Wally Park. Will never use again.