40 Lee Burbank Hwy. , Revere, MA, USA
Provided a quality airport parking experience. Shuttle was on time, staff were helpful 24/7. My car was ready and waiting when I landed. Affordable rates and really close to the airport.
I can't recommend this as a car rental location. I got a car here after arriving at Logan. Picking up the reserved car was a lot more difficult than anywhere else I have rented. They are not well-staffed at this location, the employees don't know how to use the computer system. It took a good 45 minutes for me to get my car, for no good reason (apparently the employee had never seen a foreign driver's license before...).
There needs to be a way to post zero or negative stars. I recently called Thrifty to give them my information so I could park the next day in their lot. I was told they didn't take info over the phone and that I could give it to them when I arrived at the lot. Upon arriving the next morning at 3:45, I was asked if I had a reservation. I told them that I called yesterday and was told to give them my info when I arrived at the lot. She told me I can't park without a reservation. I asked her to please work it out, we had a flight to catch. She said no, go down the road to another place. Unbelieaveable! They obviously had parking spots and would rather send me away. Luckily, the other place took us. I wouldn't park with Thrifty again if it was free. Do yourself a favor, park somewhere else.
Great service- we forgot something in the car; our driver offered to have it sent on the next shuttle or turn around and get it. Prompt. Car was waiting for us when we got back. We were a day late and they honored our coupon for the extra day. We have an old car, so no one would want to joyride in it, so no worries on that front :)
I have used the service this service a few times in the last 6 Months and I plan to use them again next month. The office staff as well as the shuttle staff are great. The detailing service offered on the other hand is horrible. I purchased the full interior and exterior service. I got back early in the morning and it was to dark and I was too tired to really look the vehicle over after a long day of traveling. When I did look the car over I was more than disappointed. There was still dried coffee on the seat and console, the cup holders were filthy, the windshield is all streaky and as for the outside, there is still all road tar along the sides and the bugs that have committed suicide on my bumper are still there. Thrifty contracts the detailing out so I gave them 4 out of 5 because they should be inspecting the work as they offer the service.