DO NOT PARK YOUR CAR HERE! I left my car here for a week and came back and multiple items were stolen. The only people who had access to it were the workers, and they tried to make it look like they did not take anything. I will never be parking my car here again not using this hotel chain. This is ridiculous and not how I expected to come home from vacation. Learn from my mistake and park somewhere else.
Best hotel stuff I've ever seen by far. Excellent customer service 👍 hands down. Will definitely visit again. Thanks Kearra for your hospitality.
I parked my car there for 2 weeks while on vacation. They provide great speedy service with parking and to airport transportation. Will definitely recommend.
We came in at the wee hours of the morning and were greeted by Lillian (I believe so). She was nothing short of helpful, friendly and accommodating. We had a wonderful stay and would highly recommend travelers to stay here! Every staff we have interacted with here are great.
I didn't stay here, but went to drop off my family who had booked here. From outside we started having second thoughts of whether to stay or not. Once inside it was much better. The front office wanted an additional 50 to check in before 3pm. However she went above and beyond to find a comfortable room and even let them in at no additional cost. The room was small but was clean and comfortable. Dont judge a book by its cover.
Used the shuttle service for parking, parking is offsite you have to follow the shuttle to another location to park which is inconvenient but not the end of the world. The real problem comes with getting picked up at the airport waited two hours to be picked up with the shuttle driver and reception trying to pass blame off on each other for the delay. Then when we get there they can’t find our car or keys to it, the other couple in the shuttle also were in the same boat. They ended up eventually finding our car but not the other people’s who were in the shuttle with us. All told it was almost three hours before we were in our car and heading home. Definitely not worth it just to save a few bucks.
Great overnight stay with a very clean room and comfy bed. Great working air-conditioning which was needed! Friendly and accommodating front desk.
I did not stay at the hotel but I used their shuttle service, we were told when we got there that we missed the 7am bus and would have to wait for the 8am so we ended up taking a cab to the airport. When we came back we waited 1-1/2 hours for the shuttle that we were told came every hour on the hour. We were outside at 6:50pm and it didn’t arrive until well after 8pm. The shuttle driver didn’t know where he was going, they couldn’t find our car. All in all it’s not worth it to save the money. I will be going back to our normal shuttle service and spending the extra $30, because this place isn’t worth the aggravation.
My daughter and a friend were traveling for the first time on their own. They stayed here the night before their flight left. I did the pay and stay offer so the car could stay there during the 10-day trip. The people at reception were very helpful and so kind and took very good care of my daughter and her friend, making sure they had all the necessary information and whatever they needed for the shuttle, what to do when they arrived back in Boston, but most of all were so kind and extremely helpful and helped ease my anxiety about her first time traveling on her own.
Two stars because we waited an hour and a half at the airport for the shuttle back to our car at the hotel, after nearly two days of travel. On arrival we were informed that our vehicle had been moved to off-site parking, back toward the airport, but no one thought to give the shuttle driver our keys to just drop us off there in the first place. Sliding door on the shuttle came off the track as well, but we helped fix that before getting to our truck. Otherwise, price was great for 2 weeks of airport parking+shuttle back and forth, and only about 3 miles from Logan.
I stayed here because of the shuttle- I would have been better off sleeping on the airport floor and saving $200. After being told that the shuttle would be at the airport in 30 minutes to pick me up I waited an hour and 15 minutes- there was no traffic and the driver said she had come as soon as she had been told (after my 3rd call to check the status). The lights, outlets and phone didn’t work properly. The receptionist was sweet but incredibly incompetent. All in all a trrrible experience.
We were happy to find an inexpensive hotel near-ish to the airport with shuttle service, since we were just staying one night before heading up north. But, when we got to the airport and called for the shuttle, although we were told 35 min, it took over an hour. The driver was preoccupied with his phone and other things and nearly rear-ended another car, and was generally aggressive on the road. When we got to the hotel, the receptionist was very nice, so we were hopeful; however, when we walked into the room it smelled like car exhaust or smoke, and only a few of the lights even worked. Worse, the shower floor was dirty, which made me proactively start checking for other things, like bed bugs. Thankfully, there were none, but cleanliness was definitely not up to par.
When we checked in we were told a shuttle leaves every hour on the hour, so we asked for one at 8am. The next morning, there was a knock at our door at almost quarter til eight, and the guy told us that the shuttle needs to leave *now* because of traffic. We told him that we would be ready at 8, and he explained the traffic is too bad to leave at 8, we have to leave now. So, we were forced to scramble to be ready in 2 min so they wouldn’t leave us.
Overall, very negative experience and the service was unprofessional. Not happy at all. Pay a little extra and stay somewhere else.
This Rodeway Inn wasn't completely appalling, but only by a little. The wallpaper was peeling, matched by the peeling sticky paper that opaqued the ground-level window. The air conditioner made lots of noise, but little else. There was little sound-proofing to quiet the busy street noise or the elephants tap dancing in the room above us. Need I go on? The only redeeming quality was the friendly staff. I recommend going somewhere (anywhere) else.
Gal at fest was pleasant and friendly. Parking is small and tight. Shuttle guy was nice and helpful. Take a moment and work with him on the possible language difficulty and it all works out.
Wish I could give it 0 stars. In the middle of the night I debated just going to the airport and sleeping there. While the new girl at reception was friendly and welcoming, there were workers in a laundry or boiler room which seemed to be right next to my room until 11 pm! They were blaring music, drilling, banging, dropping loud metal tools, and loudly talking. I had to get up at 3:30 am to make my flight. I maybe got 3 hours of sleep with the incredible noise. Plus, the room smelled like a smoker had been there. It was passably clean but not enough that I didn't look hard for bed bugs. All in all, it was the very worst hotel I have ever stayed in and I would choose the floor at the airport over this place. And when I emailed the manager with my complaints, she didn't even have the courtesy to email me back. DON'T STAY HERE.