NEVER AGAIN--I should have read the comments prior to booking a reservation as the identical chain of events occurred as others described below. I had items stolen from my center console including money, gum, and other belongings. These items are of minimal monetary value to file a police report, but if this is occurring then I wonder what else is happening while I am away. Additionally, I nearly missed my flight because of the lack of shuttles running to the airport. Another customer complained the wait times have been getting longer. I am a frequent traveler flying out of multiple airports on the east coast and rate this parking experience as the absolute worst. I will be returning to Boston in the next month and will be avoiding this company altogether. The management team at this location should be ashamed!!
Our 3rd time parking, easy and cheap but plan to come atleast 20 minutes ahead of time as the airport bus can take time for pick ups.
For return, quick and easy to call and very efficient
4 stars cause I dont know if I'll park my more expensive cars here
We used the valet parking here. Unfortunately we came back to find that our car had been hit while we were away. We asked for a refund and were told they needed a manager for that but one wasn't around. How convenient. We filed a claim and took pictures before we left. It would have been nice to have been notified instead of finding the damage ourselves. The cars here are parked extremely close together. We always parked here before but this will be our last.
To update my above post, we finally got a refund from Thrifty for our week's worth of parking. This took more than a week with repeated calls and emails from my husband. As for the damage, it has been almost three weeks since the damage occurred and we are no closer to getting it repaired. Yesterday we finally received a claim number fromThrifty and an adjustors name! We called and emailed them yesterday and today with no response so far. This just keeps going and going. What a pain, why does coming back from vacation have to be so difficult?
We had been planning to take C&J down from Newburyport, but were unexpectedly bumped off when they overbooked. So, we frantically drove down toward Logan looking for a place to park. We found Thrifty at the last minute and they were offering a better price than the other lots nearby, so we went with them.
While we were away I got a call from them saying they had accidentally left the lights on and drained the battery. What's worse, they tried to jump it an reversed the cables. Not so great, but . . .
I'm giving them four stars because they handled the issue so well. I promptly got a call from the on-duty manager, Chris, and Lisa, his supervisor. They were courteous, responsive, and sincerely apologetic for the mistake, and took care of the issue just as they had promised.
In the end, they towed our car to a reputable repair shop, replaced the battery and blown fuses, and waived our parking fee. All in all, can't complain.
I love this place! They make parking so easy!!!! And the shuttle runs 24/7, just like the airport! It's great!!
Used them for years and all was fine. Unfortunately, in May, our pick up took 30 minutes. Last night, our pick up took ONE HOUR. While we were waiting, six Pre flight shuttles came by. Guess what Thrifty, next time we will be using Pre flight!
The shuttle busses didn't stop for me at the designated bus stop. Left me over an hour at the airport. That's 3 shuttles 3 different shuttle drivers. I had to call uber to bring me to their location to retrieve my car. The additional 20 cost really took away from their thriftyness. No customer service. No one to call for assistance. After texting the service to prepair my car it still wasn't ready causing additional wait time. I keep a coin purse in the center console for toll money, that was gone pretty petty to take 4 dollars in change. This caused an additional stop on the way home to get more toll money. I will be seeking alternatives for my travel out of Logan.
There needs to be a way to post zero or negative stars. I recently called Thrifty to give them my information so I could park the next day in their lot. I was told they didn't take info over the phone and that I could give it to them when I arrived at the lot. Upon arriving the next morning at 3:45, I was asked if I had a reservation. I told them that I called yesterday and was told to give them my info when I arrived at the lot. She told me I can't park without a reservation. I asked her to please work it out, we had a flight to catch. She said no, go down the road to another place. Unbelieaveable! They obviously had parking spots and would rather send me away. Luckily, the other place took us. I wouldn't park with Thrifty again if it was free. Do yourself a favor, park somewhere else.
Provided a quality airport parking experience. Shuttle was on time, staff were helpful 24/7. My car was ready and waiting when I landed. Affordable rates and really close to the airport.
I can't recommend this as a car rental location. I got a car here after arriving at Logan. Picking up the reserved car was a lot more difficult than anywhere else I have rented. They are not well-staffed at this location, the employees don't know how to use the computer system. It took a good 45 minutes for me to get my car, for no good reason (apparently the employee had never seen a foreign driver's license before...).
Great service- we forgot something in the car; our driver offered to have it sent on the next shuttle or turn around and get it. Prompt. Car was waiting for us when we got back. We were a day late and they honored our coupon for the extra day. We have an old car, so no one would want to joyride in it, so no worries on that front :)
I have used the service this service a few times in the last 6 Months and I plan to use them again next month. The office staff as well as the shuttle staff are great. The detailing service offered on the other hand is horrible. I purchased the full interior and exterior service. I got back early in the morning and it was to dark and I was too tired to really look the vehicle over after a long day of traveling. When I did look the car over I was more than disappointed. There was still dried coffee on the seat and console, the cup holders were filthy, the windshield is all streaky and as for the outside, there is still all road tar along the sides and the bugs that have committed suicide on my bumper are still there. Thrifty contracts the detailing out so I gave them 4 out of 5 because they should be inspecting the work as they offer the service.