Great service. Arrived at 4:30 am, and called to ask where to park my car and the man answered promptly, and we walked in to Comfort Inn and he was very nice to us. He offered me breakfast, too. The shuttle arrived 2 min later and we made it to the airport within 10 min.
When we got home, I called and the woman said they would be there within 15 min and I was texted a link to show how far away the shuttle was.
I don't see how people have difficulty with this service. I am sorry that they did, though.
They severely wrecked my car into another car while my car was parked by them in the garage. They have refused to talk to me or my insurance even though the attendant on duty admitted it was obviously new and occured there. I Have used multiple times and appreciate the friendly staff but to absolutely not deal with wrecking two cars and offering a solution is outrageous. If your white car got damaged (color paint all over my car) please contact me.
I wish I can give 0 stars. First of all , you can not see their sign. Came In late from a long flight and Waited more than 15 minutes for first shuttle and it was full. Second shuttle came 10 minutes after and full. Now waiting for third shuttle. Another 10 minutes and it better not be full. Listen to the reviews and do not park with these guys. They do not count the number of people they are picking up and not making sure that there are enough drivers who can pick them up!!!!
Parking was tight..not a lot of spaces left. Luckily my husband said he got the last one. They were quick to get our information and send us to the shuttle that filled up quickly at 5am. Return service was great and they brought my car right to the front door.
DO NOT PARK HERE if you want to keep your car the way it was before you dropped it off!!!! I wish I had read the reviews before choosing this place-- it would have saved me A LOT of anger and disappointment!!! All of the poor reviews stated previously are true, as I had the exact same experience.
We chose to park here as they offered cheap rates, but in return the cost of your car repair will be HUNDREDS more! (yep, my estimate to repair it was $430!!!!) Upon receiving my car back I immediately noticed the sides of my back bumper totally swiped by other cars AND with paint chipped off. When I approached the front desk after noticing, they just pointed to the sign that you should take pictures beforehand, and pretty much admit that the owner/manager will not do a thing to help you or support his business.
Don't waste your time trying to contact him, also known as "Jim"-- the staff will tell you he only works 2 hours a day and he happens to be "out of the office" every time you call. He never returns any voicemails.
This place is an absolute JOKE and should be shut down for absolutely terrible and EMBARRASSING service.
DO NOT PARK HERE!