I have parked here a few times with excellent results. Most recently I left my truck at the Hampton Inn Boston-Logan for 9 days, had a prompt ride to the terminal, had no trouble reaching staff upon our return, and they were very polite and prompt returning my keys. The truck was where I left it. The shuttle only picks up from the departures area, so this means a bit of a trek from arrivals.
I would definitely use them again when leaving out of Boston. The price is very reasonable and the convenience of their shuttle is great
I didn't see the other reviews before using the service since I found it through way.com instead of Google maps. Indeed if I had I might have paid more and went elsewhere. Overall however, I had a very good experience. I did have problems with the way.com reservations system itself, but that's another story.
The only thing that made the experience less than stellar was the lack of specific instructions which sort of left me guessing at what I was doing. The first step is dropping off the car. Basically you just park in the left half of the Hampton Inn lot and then go inside to check-in. Just a few words to that effect in the instructions would have made it a much less confusing process. Once inside - immediately to the left when you enter - you provide your confirmation number and hand over your key and they give you a claim check with a phone number for pickup requests. A shuttle was leaving immediately so no wait for that.
Had a little trouble with the pickup request call on the return. One disconnect after they answered, then some problems, connecting at all, then a busy signal, then finally I got through. Partly might have been a cellphone problem. Once connected then told to go up to a door on the departure level. That actually is kind of a good strategy in the evening as there are fewer departures and the baggage claim level is typically very busy and congested then.
The pickup had a minimal wait, maybe I was just lucky, but sharing the Hampton Inn hotel shuttle probably helps with the frequency of pickups. The employees seemed helpful and pleasant so no complaints there.
So I had a good experience. Good service at a good price.
A few weeks ago I left my car here for 6 days. The entire experience was positive and I'll be using them again. I got to the Hampton Inn at 4am and was worried about the shuttle being available. It was running early, the staff were polite and helpful. Quick pickup from the airport (waited only 5 min) at the end of my trip and retrieved my keys easily. Everything went very smoothly.
Great service. Arrived at 4:30 am, and called to ask where to park my car and the man answered promptly, and we walked in to Comfort Inn and he was very nice to us. He offered me breakfast, too. The shuttle arrived 2 min later and we made it to the airport within 10 min.
When we got home, I called and the woman said they would be there within 15 min and I was texted a link to show how far away the shuttle was.
I don't see how people have difficulty with this service. I am sorry that they did, though.
Parking was tight..not a lot of spaces left. Luckily my husband said he got the last one. They were quick to get our information and send us to the shuttle that filled up quickly at 5am. Return service was great and they brought my car right to the front door.
Used their parking service at the Hampton Inn. Parked the car for 4 days and left the keys with the guy at the counter. No problems at all. Returned to find they had moved the car closer to the entrance to make it easier to pack my bags in the trunk and leave - very considerate. The shuttle took a while to pick me up at the airport, but that was Hampton Inn's fault, not Se-lect. I'd certainly consider using this parking service again.
After parking and handing over my keys, I was horrified to read some of the other reviews. Maybe I got lucky? My advice would be to take pictures of your car before you hands over the keys, or go over the car with the attendant to verify there is no damage when you first drop off the car. Then you'll have proof that the car wasn't damaged prior to drop off.
Handy place to park to wait for a flight to come in.
Excellent service and fair prices will use every time I go into Logan.
My car was fine.i got scared after all this bad reviews.
They did move my car cause i clocked 5 miles on my car, but when i got back my car was still in the parking lot.so I guess they rotating cars around. Shuttle every 30m. I called them and they picked me up in 15m. It was full.
Quick pick up and drop off