Great place to pay for parking instead of the airport. It's much cheaper. Also, they offer a shuttle as well to DFW.
Great service and reasonably priced! The only thing that needs improvement is the elevator situation. It takes too long, and for 4 elevators, it shouldn't be that long of a wait.
Good conference room, worker very helpful. Front desk nice and helpful. Juan is the best ambassador
Be careful parking your car here. There is literally a GMC truck in the parking lot on Jacks with all of the rims and tires stolen. The parking lot is very dark and their parking lot lights need to be fixed or replaced. There are plenty of dark spots all over the parking lot, and it doesn’t feel safe.
Aside from that, the hotel itself and the sleeping areas are premium and worth the stay. I’m just disappointed in the fact they aren’t maintaining their parking lot and people’s cars are literally being stolen from. Hire some crews and replace the light bulbs.
Very nice hotel. The pool on the roof was awesome. Watching the planes coming into dfw, flying so close is something that should be seen! The bed was fantastic, super comfortable!
Comfortable bed and nice room. As a Platinum level guest I had access to the member lounge in the first floor. While evening hors d'oeuvres in the lounge were average, the breakfast there was exquisite with cooked-to-order omelets as well as a wide variety of other offerings such as smoked salmon with onions and capers. I would stay here again for the breakfast alone!
Yup, loved this place. The bedding was the best. My watch registered more deep sleep that in my own bed. Highly recommend!!!
Super. There was a beautiful and incredible view of the city. When the sun was going down. I was on the 13th floor and I was amazed. The bed is extremely comfortable and Netflix is on the TV although I did not utilize that. There is Starbucks coffee in the room and even a little essential oil nighttime rub. Definitely detailed and makes for a memorable and special time. I would absolutely stay here again. I can't imagine what the Suites are like. Fancy. At least it was to me.
Stayed here for a work conference. The rooms were always clean and the staff was super friendly. The location is great if you need quick access to the airport but there are not a lot of options for food with in walking distance.
Hotel and staff were great. Roof top pool and gym were cool. I was also staying on the 15th floor. You will get planes flying 100ft over this floor which is best to watch from the pool. I did not have any problems sleeping from the noise. Breakfast was terrible. Coffee cups were dirty.
Stayed here two separate occasions in August. First stay my room was given to someone else and I was upgraded no problem, that was awesome. Ordered room service got their iconic burger medium rare, came well done and was terrible. Made sure to ask before check out if everything was being put on my corporate card and they ensured it was, to layer find out they charged it to my personal card. Called in and in the most customer service way I was told to kick rocks. Second stay, my room had no air conditioning so it was just under 80 degrees in my room. Asked if they could help me out and they put me into another room that smelled and the shower barley worked. Most likely never using this establishment if I need to come back here for work.
Upon arriving to the hotel, my husband and I were greeted by a very pleasant gentleman named Tony. He proceeded to escort us to the front desk. We were then greeted by Kortney who explained to us that the hotel was under construction upgrades. She was so helpful with checking us in and making sure me and my husband had a great stay she even upgraded us to a suite. The suite was very pleasant and probably the best night sleep I've had in a while. Comfy, Cozy, Clean, and Customer Service. The four C's I absolutely love in a hotel stay. I usually never give reveiws, but because of great customer service and the bellman I would highly recommended this place and we will definitely be back.
Nice hotel and great location as well (being close to Airport means airplane noise, so not going to fault the hotel for that). Room was nice, but bathroom lighting should be brighter (very full). Great water pressure and soft linens and towels. Starbucks coffee in the room and downstairs in the lobby. Great continental breakfast, with a build your own omelet bar.
Management and staff were rude. My company hosted an event there and I needed to stay an extra night. They insisted they had no additional rooms but when I check the Marriott app and another travel site both were available. I pointed that out only to be told they were definitely “sold out”. I don’t think they wanted to extend the room rate to me for another night even though my company paid a lot of money between rooms and meeting space/food. My room didn’t have working AC and that’s no fun in Dallas in July. I wouldn’t pay to stay there if I had a choice. Plenty of other hotels in the area will take you money and treat you better
Usually, the Westin would be a 5 Star experience and maybe that's why I ranked it a soft 3 Stars. Or maybe because the staff was phenomenal as always and the bartenders delightful. The room however is another story. The toilet water tank must have had a slow leak, so it was refilling every so often, so not a great night sleep. The shower handle almost came off the wall in the morning, I was concerned that I would not be able to take a shower. It worked after a couple of minutes of messing with it. The hotel was booked so I did not bother with asking for another room. I was in room 404 the night of 7/15/19, please send someone to make the necessary repairs. I was in a real hurry at checkout while on a short break from a meeting.