Clean rooms and friendly staff. Had a business meeting there and the food provided for catering was soo good. They have complimentary waters in the lobby, one infused with fruits and one plain that i always enjoy.
I arrived around 2pm and was able to get an early check in with no issues!
The pillows and bed was extremely comfortable. I would like to know which kind of pillows i had in my room so i can purchase one from their website but theres about 5 different types ranging from down features to regular ones. And they have upgraded their shower heads to rainfall type ones since the last time i stayed here that made it feel so refreshing.
I really have no complaints about my stay at this hotel. Thank you Westin.
Not the quality I normally expect from Westin. It felt like a hotel that was bought out by Westin, and given a poor makeover. There was a disgusting stain on the chair that should be deep cleaned out or toss the chair out. The shower/tub was an economy style with a poorly fitted rain fall shower as an after thought. I expected some noise isolation with the rooms due to proximity of the airport, there was none. But there didn't seem to be airplane noise between 11 pm and 6am. Last complaint is that the A/C made a loud bang whenever it shut off.
The room was clean and the staff was friendly.
Enjoyed my stay here. Clean rooms, good water pressure in the shower. There isn’t much around besides a Denny’s and a 7-11, but you never have to wait more the 5 minutes for an Uber and you can get to many places within 10 minutes and it’s convenient to the airport as well.
Lovely hotel & staff! Due to missing my connecting flight, I had to find a hotel to stay in. I didn't have any of my luggage with me at all & they were super kind. The staff provided me with the things I needed for the night. I appreciate the kindness that was shown to me from the front desk to housekeeping. Also the room was very comfy & warm. Nice decor & clean.
I was impressed with the amphitheater style meeting room that was available to us last week. Every seat had a table with multiple electrical outlets and internet connection ports. And there was just enough room outside in the hallway for a complete breakfast and coffee setup.
Clean, classy and comfy! Nice king size bed, pretty night time view of the airport, planes landing all the time. Good smelling lavender oil and bathroom soaps.
A beautiful and comfortable hotel. Right next to the airport if that's what you need. As a consequence, it's also quite far from downtown Dallas without anything interesting nearby. The menus need serious updating to accommodate vegans and vegetarians and anyone who like more exotic beer than Stella Artois.
Recently updated. Rooms are tight. It's nice enough but didn't justify the price as being an airport hotel. $360/ night?
DO NOT CALL FOR SHUTTLE SERVICE. Took 38 minutes from call to arrival. Take a cab or Uber.
Beds are comfortable though. Did enjoy that, 24x7 coffee in the club and hotness of the water in the shower. On balance, nice but should be like $200 a night.
Great place to pay for parking instead of the airport. It's much cheaper. Also, they offer a shuttle as well to DFW.
Great service and reasonably priced! The only thing that needs improvement is the elevator situation. It takes too long, and for 4 elevators, it shouldn't be that long of a wait.
Good conference room, worker very helpful. Front desk nice and helpful. Juan is the best ambassador
Be careful parking your car here. There is literally a GMC truck in the parking lot on Jacks with all of the rims and tires stolen. The parking lot is very dark and their parking lot lights need to be fixed or replaced. There are plenty of dark spots all over the parking lot, and it doesn’t feel safe.
Aside from that, the hotel itself and the sleeping areas are premium and worth the stay. I’m just disappointed in the fact they aren’t maintaining their parking lot and people’s cars are literally being stolen from. Hire some crews and replace the light bulbs.
Very nice hotel. The pool on the roof was awesome. Watching the planes coming into dfw, flying so close is something that should be seen! The bed was fantastic, super comfortable!
Comfortable bed and nice room. As a Platinum level guest I had access to the member lounge in the first floor. While evening hors d'oeuvres in the lounge were average, the breakfast there was exquisite with cooked-to-order omelets as well as a wide variety of other offerings such as smoked salmon with onions and capers. I would stay here again for the breakfast alone!
Yup, loved this place. The bedding was the best. My watch registered more deep sleep that in my own bed. Highly recommend!!!
Super. There was a beautiful and incredible view of the city. When the sun was going down. I was on the 13th floor and I was amazed. The bed is extremely comfortable and Netflix is on the TV although I did not utilize that. There is Starbucks coffee in the room and even a little essential oil nighttime rub. Definitely detailed and makes for a memorable and special time. I would absolutely stay here again. I can't imagine what the Suites are like. Fancy. At least it was to me.
Stayed here for a work conference. The rooms were always clean and the staff was super friendly. The location is great if you need quick access to the airport but there are not a lot of options for food with in walking distance.
Hotel and staff were great. Roof top pool and gym were cool. I was also staying on the 15th floor. You will get planes flying 100ft over this floor which is best to watch from the pool. I did not have any problems sleeping from the noise. Breakfast was terrible. Coffee cups were dirty.
Stayed here two separate occasions in August. First stay my room was given to someone else and I was upgraded no problem, that was awesome. Ordered room service got their iconic burger medium rare, came well done and was terrible. Made sure to ask before check out if everything was being put on my corporate card and they ensured it was, to layer find out they charged it to my personal card. Called in and in the most customer service way I was told to kick rocks. Second stay, my room had no air conditioning so it was just under 80 degrees in my room. Asked if they could help me out and they put me into another room that smelled and the shower barley worked. Most likely never using this establishment if I need to come back here for work.
Upon arriving to the hotel, my husband and I were greeted by a very pleasant gentleman named Tony. He proceeded to escort us to the front desk. We were then greeted by Kortney who explained to us that the hotel was under construction upgrades. She was so helpful with checking us in and making sure me and my husband had a great stay she even upgraded us to a suite. The suite was very pleasant and probably the best night sleep I've had in a while. Comfy, Cozy, Clean, and Customer Service. The four C's I absolutely love in a hotel stay. I usually never give reveiws, but because of great customer service and the bellman I would highly recommended this place and we will definitely be back.
Nice hotel and great location as well (being close to Airport means airplane noise, so not going to fault the hotel for that). Room was nice, but bathroom lighting should be brighter (very full). Great water pressure and soft linens and towels. Starbucks coffee in the room and downstairs in the lobby. Great continental breakfast, with a build your own omelet bar.
Management and staff were rude. My company hosted an event there and I needed to stay an extra night. They insisted they had no additional rooms but when I check the Marriott app and another travel site both were available. I pointed that out only to be told they were definitely “sold out”. I don’t think they wanted to extend the room rate to me for another night even though my company paid a lot of money between rooms and meeting space/food. My room didn’t have working AC and that’s no fun in Dallas in July. I wouldn’t pay to stay there if I had a choice. Plenty of other hotels in the area will take you money and treat you better
Usually, the Westin would be a 5 Star experience and maybe that's why I ranked it a soft 3 Stars. Or maybe because the staff was phenomenal as always and the bartenders delightful. The room however is another story. The toilet water tank must have had a slow leak, so it was refilling every so often, so not a great night sleep. The shower handle almost came off the wall in the morning, I was concerned that I would not be able to take a shower. It worked after a couple of minutes of messing with it. The hotel was booked so I did not bother with asking for another room. I was in room 404 the night of 7/15/19, please send someone to make the necessary repairs. I was in a real hurry at checkout while on a short break from a meeting.