Very good location ( close to airport) with free shuttle to and from. Jason from front desk was very helpfull to us, explaining how shuttle system works. Room was generous size with comfi beds and pillows. Denny's is in walking distance next door, so is a gas station with convenience store. Easy access to main roads. Overall, we definitely would stay there again.
Room was clean, front desk associates were friendly. The hotel exterior and entry ways need updating and clean up. Bonus rating for the employees that went out of their way to decorate the office for Halloween. Nice work!
All of the reviews are so fake! I relied on the positive reviews and booked this place but it was the most disappointing hotel I ever booked. My flight delayed and I got there at 3 am in the morning and the woman working on the night shift said there is no reservation under my name and didn’t assist me well. I had to wait for an hour to figure out. Next day, they were having some construction and things were falling off the roof. It was so dangerous to even walk around. The room was so dirty and smelled so bad. I saw something that looked like pubic hair on the towels. Ruined my trip to Texas. Pathetically disgusting.
Staff was very hospitable. Room was emaciate clean! Super nice night staff lady! Bonus is Denny Restaurant is next to it, across the parking lot! Airport transportation free ⭐⭐⭐⭐⭐
Room was nice enough for low budget motel and quick rest after missing our flight. Front desk gave us toothpaste and toothbrush. Had shampoo but no condit. Great Direct TV and very comfortable bed.
Friendly check in, designated bobtail semi truck parking a huge plus for me. Extra effort was made so that my room looked out onto where truck was parked. Room was clean, with nice TV and work desk/station. Will stay again, as business requires.
Little noisy during the day, but to be expected. Quieted down at night. Slept well, bed was comfy, and price was great. Staff extremely nice too. Will be back again with smiles. 5 stars if not for planes flying near overhead.
UPDATE: I called cooperate and they did give us a refund. I will raise my rating for the customer care team.
We recently booked a room same day needed but due to weather our flights it was cancelled. We canceled an hour before the cut off (same day) after the receptionist stated we will not be charged. The manager refused to refund our money. I will advise against using this facility and find another place. Our flight was cancelled due to weather!!!
I'm not sure why anyone would write a bad review of this place. The staff was very accommodating. Room and bathroom were clean, not gross at all. It has the TV, fridge and microwave, shuttle arrived at hotel and airport in a timely manner (less than 10 minute wait!) and I parked my car for 4 days with no issues. You cannot go wrong with Red Roof Inn and this price