DoubleTree San Jose

DoubleTree San Jose

$12 / day
1 2 3 4 5
Good
0.3 miles from SJC
2050 Gateway Place, San Jose, CA, USA

Overview

4.0

Doubletree San Jose | Reseve Airport Parking in Advance

WARNING: Breathing the air in this parking garage can expose you to chemicals including carbon monoxide and gasoline or diesel engine exhaust, which are known to the State of California to cause cancer and birth defects or other reproductive harm. Do not stay in this area longer than necessary. For more information go to www.P65Warnings.ca.gov/parking.

Address
2050 Gateway Place, San Jose, CA, USA
Google Map
DoubleTree San Jose
1 2 3 4 5
Good
2050 Gateway Place, San Jose, CA, USA

Amenities

  • Online Reservations
  • Luggage Assistance
  • Long Term
  • Short Term
  • Coupon
  • Off Airport

Google Reviews

4.0
Good
1 2 3 4 5
(Based on 2585 reviews)
Michael Palomino
1 2 3 4 5
Very convenient. They provide a shuttle from the airport. The Van has a cookie on it. Comes every 15 20 minutes. Checked in and they gave a us a fresh cookie it was good. Room was nice and clean. had a balcony and could see Levi's Stadium from our balcony. About a 10 minute walk to the VTA rail system. Took that to the game and it was perfect. Would stay here again. Customer service was great also
Johannes Schmitt
1 2 3 4 5
Nice hotel and friendly staff. The shuttle to the nearby airport was very convenient. One point of criticism: there is no water filtering machine available to fill up your own bottles. Since the tap water quality in San Jose is not great, this would be greatly appreciated.
Jesus Olaguez
1 2 3 4 5
Beautiful hotel. The rooms felt a little dated and could use a renovation. But the common areas and bar/restaurant were fantastic.
Doris O,Neal
1 2 3 4 5
The mattress on the bed that I was sleeping in was broken on one side. The bathroom sink kept plugging up. We had no hot water on the day that we left. As far as breakfast went, the bacon was half cooked and the eggs were cold and the waffles were hard as a rock one day. But I will add the people were very pleasant who work there and it was clean
Bryce Kozak
1 2 3 4 5
There is definitely a lot going for this hotel. Conveniently located next to the airport and just 10 minutes to downtown. The staff here were warm and welcoming with their fresh baked cookies. This location seems to cater to the meeting/convention crowd as there are several large meeting rooms on the ground floor. You may want to ask if something is going on when you book the room as the hotel can get a bit busy. There are also a couple restaurants onsite, a breakfast place and a steak place. My two biggest concerns were the pool area is a little dated looking and was quite packed even at 10pm when we used it. There was standing water in a large puddle...not sure what was the issue there. Second, parking is $28/day. Not sure when they start the day, but one night stay we were charged 2 days of parking. The kicker was we got back at about 9:30 pm and could not find a place to park in the paid lot so parked on the street. Then we left first the next morning.
Cary Brown
1 2 3 4 5
It's a shame:

Here in San Jose stands a beautiful hotel that is well maintained by excellent, friendly, Union employees. However, the DoubleTree by Hilton (part of the international Hilton chain) has a few suprising problems.



First the good news:

Our room is comfortable, clean, and quiet. Everything works. All the expected amenities are provided. The staff is both knowledgeable and friendly. Then there is the free, large, chocolate chip with walnuts cookie. Unfortunately, they are not vegan, but my wife thinks they are delicious.



This is a large hotel complex:

If attending a meeting, it will take some time to move between sessions. Also, floor numbers are inconsistent between the Ballroom and the Guest Room sections of the hotel.



Everything is wheelchair accessible. There's even a couple of lifts to help the handicapped use the pools.



There are excellent fitness facilities, including exercise equipment, hot tub, sunning deck and pool.



The audio/video in the meeting rooms is excellent. The sound control and air-conditioning are first rate.



Now the rest:

If you check in before four o'clock you are charged an extra fifty dollars. This is a surprise charge. (I complained and it was waived.)



It was three o'clock and we had just arrived. Frankly, we were hungry. The three hotel eateries are closed between 2 p.m. and 4 p.m. That includes Starbucks. A kind employee suggested, "across the street is the casino that serves food 24 hours a day."



Later, I talked with the shift Hotel Manager about the lack of food service. I was told that the Food and Catering Department controls the food (including room service) and the rest of the hotel is controlled by the Hotel Manager. So there's no afternoon food service. There is however, a jug of chilled lemon/cucumber water available at check-in, and the gift shop offers a selection of salty/sugary snacks.



This hotel requires a long walk to get to your room and then, to the event you are attending. The elevators are located at the far right-hand side of the hotel. To get to the elevators you must walk down a ramp. Which of course means, wheelchairs must move up the same ramp. There are handicapped rooms available on the first floor. Ask when you make your reservation.



Our reservation requests were ignored.{To be near our 97 year old friend's room, a king-sized bed, and be near the elevator.) The reception desk tried to resolve the dilemma. Eventually, after a move, we ended up on the third floor, near the elevators. We never got the king bed.



I have stayed at many Hilton properties. I have found them to be beautiful, comfortable, well-run lodgings. I have received excellent service. This DoubleTree by Hilton could do better.
Susan Mason
1 2 3 4 5
Bed was very comfortable. Staff friendly and cookies hot and delicious.



I'd recommend. Great location for shuttle to airport.
Andrew Chevalier
1 2 3 4 5
My stay here was lukewarm, but the response I got (or specifically, the lack thereof) to my experience was the real disappointing part.



Let me tell you the whole story. I was staying here for one night while attending a convention nearby. I showed up early to my reservation, and my room was ready, which is totally fine and expected. The front desk gets me set up with a key card so I can get into parking. The front desk person at this time was helpful and welcoming. They got my phone number so they could contact me once my room was ready, which was expected around 3PM. They gave me very specific instructions on how to use my temporary room key to get into parking.



I drive up to the parking gate and follow the directions provided to have it read my card. Nothing. Try it a few times, and just nothing is happening. Try slapping my card all over the machine, nothing. I hit the call button, and I'm buzzed in, though no one says anything to me. Weird, but whatever. According to other reviews this has been a known problem for quite awhile, so I'm surprised it wasn't mentioned at the front desk.



I park my car, and take a shuttle to the convention center. Afternoon comes, and I notice I still haven't been contacted about my room. Odd, but I'm not super in a hurry, whatever. I end up heading back around 7PM and head to the front desk to ask about my room. I explain I was supposed to be contacted when my room was ready, though this front desk person sort of brushes that off without comment. I present the card I was given for parking, and they were very confused as to why I was given a card at all, like this is super abnormal.



The room I was given was unfortunately on the complete opposite end of the hotel from where I had parked, and the parking lot was now filled so moving my car closer was difficult, but oh well. The room itself, as other reviews mentioned, is very outdated. This doesn't really bother me as long as everything is clean and in well working order, but this didn't seem to be the case. I'm not sure if they just don't dust often or if the older room is contributing to higher dust or what, but some of the furniture was very dusty. A couple of the light bulbs were out. The toilet seat was dangerously loose, flopping around uselessly on the toilet. One of the ceiling tiles (like those square tiles in office buildings and schools and stuff) over the closet/bathroom sink area was pushed into the ceiling, leaving a big, dark, dusty hole in the ceiling. The bed and bathroom seemed clean, but the maintenance was definitely off.



I think the most disappointing part of the room itself was the bed, which unfortunately, is probably the most important part of the room to me. While it was a king size, it was incredibly uncomfortable. It felt like there wasn't much between you and the springs. I tossed and turned and woke up with a sore back. This was super disappointing because Hilton/DoubleTree specifically make a point advertising their high quality beds, even going so far as to selling them should you want one. Supposedly, these mattresses are manufactured by Serta.



Offhand, I would guess this hotel used to be under another name or brand, and switched flags to DoubleTree at some point in the past, which is Hilton's strategy for expanding the DoubleTree brand. They usually offer some reduced cost for remodeling when this happens, so I'm guessing the downstairs and lobby area saw most of that renovation with the rooms receiving little to none.



When I checked out the morning after, the staff were short. I don't think I've ever checked out at a hotel and not been asked how my stay was until this. Bummer.



None of these things alone warranted a low rating, but put together, I became more and more upset with the stay, especially considering the price ($179 a night plus ~$30 for parking). I received a survey several weeks ago asking me about my stay, and included all this information, and heard nothing at all. Disappointing.



All in all, I do not recommend staying here and will not be in the future.
Chris Sonnier
1 2 3 4 5
Wasn't happy about the hotwater and the shower. Hotel was nice and clean, but for the money and $28 a day in parking everything needs to be on point.



The hotel reached out to me and comped me some Hilton Honors points to make the stay palatable. Hilton is my chosen hotel chain and they are the best in the business. I will continue to use there services with confidence and recommend them to those that travel frequently.
Mike Mackintosh
1 2 3 4 5
This was a good hotel. The pool was small and located in the middle of the campus, not outside like you would imagine. Not a lot of privacy. The suites on our floor were beautiful. The tubs were spacious and the bed was comfy. The parking gate was broken the whole time which made me question why we paid for an inconvenience. We were also charged and early check-in fee! Who does that when the room is already available? If you don't mind sleeping on an empty wallet, this place will do.
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