DoubleTree San Jose

DoubleTree San Jose

$12.00 / day
1 2 3 4 5
0.3 miles from SJC
2050 Gateway Place, San Jose, CA, US



Doubletree San Jose | Reseve Airport Parking in Advance

Whether you are searching for a convenient parking facility at San Jose Airport or any other major airport, can find you the best long-term parking deal! If you are flying out of SJC, check out our San Jose Airport Parking Guide, or keep reading this one to discover more about one of the best off-site economy parking options near SJC!

DoubleTree San Jose Hotel provides a low-cost parking structure for all airport passengers. We have listed their location, airport parking rates, SJC parking discounts, and DoubleTree San Jose Airport parking reviews.

DoubleTree San Jose Airport Parking

DoubleTree by Hilton in San Jose CA is a 3-star hotel located at 2050 Gateway Pl, which is less than a mile away from Norman Y. Mineta San Jose International Airport. This makes airport transfer to and from the hotel parking lot very quick and easy.

Do you have any early morning flight and looking for an airport hotel with free parking? Check out these

DoubleTree SJC used to offer valet parking, but note that this is now a self-parking service, which is still convenient because it is very easy to get around. It is also very safe and a great option for oversized vehicles since it is an uncovered lot. Disabled parking spaces are available, too.

Whether you stay in this hotel or only use their parking area, DoubleTree offers a free shuttle service that operates every day from 4:30 AM to midnight. Shuttle buses run every 15-20 minutes, and the airport shuttle ride is very quick, which means that you will be at SJC in no time.

When you arrive, pull a parking ticket at the entrance and park your vehicle. Keep the ticket and reservation confirmation since you will need both when you get back. Note that you should arrive at least 20 minutes before the time you want to be at the airport terminal building.

DoubleTree San Jose Parking Coupon and Rates

Since DoubleTree SJC Airport Parking has very affordable parking rates, the parking lot is often full or crowded. For this reason, we suggest that you make a reservation now and enter the facility stress-free. Parking reservations guarantee parking spots, and you might even get an SJC parking coupon or a discounted parking rate.

The daily parking rate at DoubleTree San Jose Airport Parking is $12 per day.

This is a standard parking rate, which is cheaper than the official San Jose Airport parking facilities, but you can get an even lower price! Use a DoubleTree San Jose Airport Parking Coupon to get $5 off, or check out San Jose Airport Parking Groupons! All major credit cards are accepted.

Returning to DoubleTree San Jose Airport Parking Lot

When the trip ends, and you get back to SJC, collect your baggage and proceed to the designated courtesy shuttle area. You do not even have to call and request a shuttle bus service - the shuttles run every 20 minutes from the terminals, and you will quickly be on your way to the car parking lot. This might be the best airport shuttle service, and the guest reviews can prove it.

You can also take a look at San Jose hotels with SJC Park Sleep Fly Deals, such as Four Points by Sheraton, Fairfield Inn Suites, Springhill Suites, etc. These airport hotel offers include discounted or free parking, airport transportation, and breakfast buffet. This allows you to do some sightseeing and visit the San Jose Museum of Art, the Winchester Mystery House, the Rosicrucian Egyptian Museum, and Dolce Hayes Mansion.

Make an online reservation to receive instant confirmation and guaranteed off-airport parking space. Avoid sold-out situations or a higher drive-up daily rate, and enter the parking garage stress-free with our DoubleTree San Jose Airport parking deals. Check out our offers whenever you need long or short-term parking information!

WARNING: Breathing the air in this parking garage can expose you to chemicals including carbon monoxide and gasoline or diesel engine exhaust, which are known to the State of California to cause cancer and birth defects or other reproductive harm. Do not stay in this area longer than necessary. For more information go to

2050 Gateway Place, San Jose, CA, US
Google Map
DoubleTree San Jose
1 2 3 4 5
2050 Gateway Place, San Jose, CA, US


  • Online Reservations
  • Luggage Assistance
  • Long Term
  • Short Term
  • Coupon
  • Off Airport

Google Reviews

1 2 3 4 5
(Based on 3147 reviews)
Javier Carbajal Ramirez
1 2 3 4 5
Really Nice and comfortable Hotel to stay in.

Upon checkin I got treated to a warm chocolate cookie.

The room had a 2 Queen Bed and plenty of space to walk around.

TV was about 70in flat screen with basic cable channels.

Bathroom was decent and with plenty of HOT, and I mean HOT water.

There is a pool and restaurants in the first floor as well as a souvenir store near the lobby.

Parking if $30 per night and if come late you will struggle to find parking.

Overall 4.5 out of 5
Andrew Long
1 2 3 4 5
It had a bed and a bathroom, at a decent price, right next to the airport. If that's what you're looking for, this place is perfect. It wasn't very clean, and none of the trash bins had liners. You can feel every individual spring in the mattress, but it wasn't terribly uncomfortable. The toilet and shower were ancient, but functional.

Really, "functional" is probably the perfect description of this place - it performs its function of being that place you stop between flights. Not the place you'd go for a vacation. Props, though, to the great bar and restaurant, the efficient shuttle service, and the super friendly and helpful staff.
David Handman
1 2 3 4 5
The hotel offers few amenities that travelers want. Parking cost $30. Had to call front desk for wifi. Carpet stained. Lousy placement of lights in room. A fancy lobby doesn't negate these issues.
David Handman
1 2 3 4 5
The hotel offers few amenities that travelers want. Parking cost $30. Had to call front desk for wifi. Carpet stained. Lousy placement of lights in room. A fancy lobby doesn't negate these issues.
Robert Henne
1 2 3 4 5
Good overall, the bar was nice and servers were friendly. The hot tub was nasty! Very cloudy and smelled like ammonia, not chlorine.

The main issue I had was parking, when making reservations over the phone, it was not mentioned there was a parking fee per day. Large open lot on their property, not in a downtown area. We were shocked when we arrived about this rate.

We will look at another location next time if needed as we do travel there for business, but don't normally stay at hotels.
Skyler Hornung
1 2 3 4 5
The place is convenient and has nice people. Rooms are big. I have stayed many times and the restaurant never seems to be open. Bar has some good food though. If you have a car get a key card. Digital key was deactivated at check out.
Kelley Mickens
1 2 3 4 5
This hotel appears nice upon entry. I think once they have your money they don't care because the rooms are gross. Dirt everywhere. Hair everywhere. Stains everywhere. If you don't want to come out of the shower feeling just as dirty as when you went in, don't stay here. The staff was friendly, but not enough so to make up for the gross room. Also, the bedding is so thin. It's like 2 sheets and a hospital blanket.
1 2 3 4 5
For corporate accounts they give you the worse room available which happens to be a handicapped room.

I thought maybe I made an error in reservations until I booked again and wound up in the exact same room.

I requested a regular room and the night lady claimed none were available, even though the website shows vacancy.

Outdated sub par room that's slightly better than motel 6 you'd be better off sleeping in your car.
1 2 3 4 5
The room was clean, but was dated and smelled musty. The lobby was gorgeous. The customer service, however, was lacking. I booked a room here because they advertised an airport shuttle that runs until 11pm, as our flight was scheduled to land around 10:10 pm. When I called the hotel to book, I asked them what would happen if our flight was delayed and landed closer to 11. They said, “No problem, call us and we’ll come get you.” You can guess what happened. Our flight didn’t land until 10:35, so I called the hotel at 10:45 to see if the shuttle could still get us, since we still had to get our bags. They said that they had to pick up a Southwest crew, and if they had room, they could get us too. If not, we would have to call for an Uber. Say what? After a 5 hour flight with two young kids? I had to run to the shuttle bus stop and plead with a shuttle driver to wait for my family, as I had to leave them at baggage claim. Ironically enough, another shuttle was loading the same crew from that flight. The rest of my family had to grab our bags from baggage claim and run to the shuttle stop.

I felt treated like a second class citizen, with the crew being more important than me. It certainly wasn’t my fault that the flight was delayed, after Southwest initially moved the arrival time back.

All in all, a frustrating customer service experience.
Quentin Frazier
1 2 3 4 5
Sad, ugly rooms that have seen better days:

- No refrigerator in room

- Ceiling tiles stained and broken

- Furniture in room cracked, old,

outdated and fading, with


Hotel itself:

- Ice Maker down the hall Non-


- Room Doors cracked, wood


- Hallways eerily dark.

- Hallways full of crumbs and

dead food.

Top all this information off with an evacuation alert being initiated at 4:00 am on my first night there, seeing no evacuation occurring, having the sirens and initial canned directions stop, with no updates and no order to reoccupy given.

Too much fun.

I've got one more night here., though this will be my first and last stay at this hotel. I am a Hilton Honors Member and have seen better.

Just not here.
Daniel Infante
1 2 3 4 5
When you first arrive here it looks very high end and state of the art. As well as the lobby which has restaurants and a nice bar area. But as soon as you get to your room things change. The room just looks like a really empty basic Best Western motel. The first room they gave me was the incorrect one I paid for and it smelled like cigarettes. Luckily all I had to do is talk to the concierge and she changed it for me. Also the website never really shows the bathroom and I see why, it's super underwhelming. But the website also says room comes with tub but what they have is definitely not a tub it's just a shower with a towel rack in the weirdest place. It's not a bad place but it really not as good as they advertise.
Alexis Dunn
1 2 3 4 5
The rooms are spacious and convenient, and the hotel is of good quality. On the grounds, there is also a swimming pool and restaurants. There was a lovely and fairly priced hotel in town!
Brian McIver
1 2 3 4 5
This used to be a nice place however it has gone down hill steadily over the past few years. I stay here multiple times a year for work which puts me at this location. Plumbing fixtures are often broken, clothes irons look like someone uses them to make grilled cheese sandwiches. Speaking of food, availability is irregular and severely overpriced and under quality. Both restaurants are closed but select bar food and prepackaged items are available. Also, pray for cool weather since the AC rarely works even as it has been repeatedly reported to the hotel. I pulled the filter out of one unit and it was completely plugged with contaminants. Also if you like skunk smell, the odor of marijuana seemingly lingers everywhere. Awesome, right? This place is not worth your hard earned cash.
Jake Wakley
1 2 3 4 5
My room was clean and the bed comfortable. The digital key option is very convenient and worked great. Three restaurant options on-site with some other options close by. I tried the sushi place and it was pretty good and pretty pricey. They seem to be a little understaffed. I called the service line twice and there was no answer one time, the next time I was put on hold and got tire of waiting after about 5 min. The whole place could use a refresh, it's looking kind of old and run down.
Huston Jacobs
1 2 3 4 5
Because it could've been better. A lot better. The sinks ànd shower drained very slowly, and the hot water was too hot. I don't mind hot water...but it was teaming out of the faucet. The carpeting looked like it had not been cleaned or replaced for years. The whole place looked unfinished..there was a ceiling above the bar that was half painted, As if someone just quit in the middle of the job. They ran out of food and some alcohol. The staff was very courteous, though. Very helpful. Having to pay 28.00 per night for parking was an insult. Maybe it's your policy but we sre already paying for the room! What gives.?
Casey Scheu
1 2 3 4 5
Great location and the staff is exceedingly helpful. The hotel has all the amenities but overall the facility is a bit dated. Parking overnight is an extra charge of $28 per night. Hotel has a good menu and a nightly sushi 🍣 chef. Overall a pleasant experience.
Huston Jacobs
1 2 3 4 5
Because it could've been better. A lot better. The sinks ànd shower drained very slowly, and the hot water was too hot. I don't mind hot water...but it was teaming out of the faucet. The carpeting looked like it had not been cleaned or replaced for years. The whole place looked unfinished..there was a ceiling above the bar that was half painted, As if someone just quit in the middle of the job. They ran out of food and some alcohol. The staff was very courteous, though. Very helpful. Having to pay 28.00 per night for parking was an insult. Maybe it's your policy but wears already paying for the room! What gives.?
Ashlee Gerrity
1 2 3 4 5
Woah! I had the best time ever here! Booked this hotel for a great price at ʜᴏᴛᴇʟʙᴜʟʟʏ.ᴄᴏᴍ I love this resort and I'm really happy I stayed at my favorite place for less than what I typically pay.

Superb hotel! They also served great food for your breakfast, lunch, and dinner. Their lobby is clean, the security system is good as well. A perfect place to stay when you're here. They have a very accommodating and hands-on owner and staff. We had the resort all by ourselves and enjoyed every minute of our stay. This is a perfect honeymoon place. We're so thankful to the staff that accommodated us during the stay.
Wendy Lasher
1 2 3 4 5
It was like going back in time about 15 yrs to my old airline days. It really needs to be refreshed and remodeled! It smelled musty and damp. The light switches were filthy, and needed to be replaced or removed from the wall and washed thoroughly! The carpet was old and smelled. On the plus side, the bed was comfy and the water was really hot!!
Shaun Solomons
1 2 3 4 5
Was very impressed. K had a burger fries and a drink $18 later. But it was one of the best burgers I have eaten in a while
1 2 3 4 5
The best thing about this hotel is the staff. Besides that everything falls pretty short of expectations. I recently heard that they've had balcony break ins so beware. It does look pretty easy to hop from balcony to balcony.
Val Durio
1 2 3 4 5
Jai Liu
1 2 3 4 5
The support here was just fantastic; all I wanted was delivered to me right away. The hotel staff was great and she was most supportive. The food was so delicious; the whole experience was just great.
Shanae Yoder
1 2 3 4 5
My family stayed at this affordable hotel, and I was not mistaken about choosing this hotel because all we need was all intact. The services they provided were competitive despite their lower cost compared to other hotels out there. I'll be giving this hotel a "5" stars for providing me genuine and outstanding assistance. The best place to stay with family.
Roxy Buckley
1 2 3 4 5
We had an excellent experience with the helpful staff from the first phone call through to check-in, dining, and check-out! Our rooms were very clean modern and very accommodating. Their food was also very delicious and mouthwatering. Thank you very much for the very unforgettable experience! We will definitely be staying again!
Joe (Bruh)
1 2 3 4 5
As newer and modern Hotels rise literally across the highway this place still has the audacity to charge ridiculous rates. $28 for parking?! And no that's not valet. If you have to stay overnight in this area go here as a last resort I don't recommend they're are way better, nicer and cost less then this place.
Inaya Mcdonald
1 2 3 4 5
Spectacular hotel assistance! I am a 100% contented customer here! This hotel's dining area was spacious. No hidden charges compared to others as well. They deserve great ratings. All of my requests were addressed by their excellent, polite, and understandable technician guy indeed. I will surely come back again and again!
Alaya Morrison
1 2 3 4 5
I was in this hotel for five days, and all of my time there was worth it. Eventually, it is the perfect place that I have ever had. They provided excellent staff that would guide you professionally and accurately. Honestly, my perfect spot was the pool, for it was surrounded with flowers that will make you feel relax and chill. Highly Recommended!
Soren Berry
1 2 3 4 5
I'll be giving my Five stars all the way to this hotel. They truly deserve great ratings. They strive to provide us the best service that exceeds our expectations. Highly recommended for both meetings and friends as well for having an excellent atmosphere. Trust me! You will never be disappointed for sure!
Sandia G
1 2 3 4 5
This hotel is based on financial status. Low class, middle, and high class.


Nice public outdoor swimming pool with hot tub. Spacious rooms. Staff was friendly. There’s a Starbucks in the hotel.


The shower water was cold. It did not heat up at all. The sink water was boiling hot. I notified the front desk and they could not do anything about it. Not even discount the price because it was booked through a 3rd party website. (book directly)

Rooms are a bit outdated. You have to pay $12 for wifi. You have to pay $28 for parking.
Brooklyn Frye
1 2 3 4 5
As an air hostess that works for a 5 star airline, I travel the world, and I have had the chance to try different hotels. That is why I would like to talk about this hotel and highlight it's dinner buffet with the best seafood selection. Staff also are super friendly and very attentive to details and their customers' needs especially, Kevin, John, and Alex. I highly recommend staying here!
Kreiger Jef
1 2 3 4 5
We spent our weekend here, and the kids loved the place! Their rooms were very classy and updated. It was so roomy that my kids enjoy running inside. Their pool was not so huge but the kids were having fun swimming. They had the best clubhouse sandwich in the restaurant, and the kids had their burgers and fries.
Kevin Thomas
1 2 3 4 5
First off let me say we were evacuated from the CZU fires... They worked with us a bit but could have been more considering how long we were evacuated. Finally we got help from the red cross. They have no microwave or fridge which blows. We needed a place for our food. For the price I wouldn't go back.
Clarence Otero
1 2 3 4 5
This the dirtiest hotel ever.
Mohammed Muhsin
1 2 3 4 5
Dont stay here .

Getooooooooo af
WOW!!! HotelBully. Com is giving away FREE Stays!!!
1 2 3 4 5
Superb hotel! They also served great food for your breakfast, lunch, and dinner. Their lobby is clean, the security system is good as well. A perfect place to stay when you're here. They have a very accommodating and hands-on owner and staff. We had the resort all by ourselves and enjoyed every minute of our stay. This is a perfect honeymoon place. We're so thankful to the staff that accommodated us during the stay.
Nicholaus Iamaleava
1 2 3 4 5
Won't be staying here again. Straight hood over here lol if I wanted a Motel 6 experience I would've stayed there instead.
Dickinson Neomi
1 2 3 4 5
"5" stars all the way for this hotel! The best choice compared to other hotels. I am very grateful that I found this place when I badly needed a place to stay with. Their people were very friendly, helpful, and accommodating throughout the service. It was a nice experience for me for the first time. Great place to chill out!
Kendrick Hardin
1 2 3 4 5
Superb hotel! They also served great food for your breakfast, lunch, and dinner. Their lobby is clean, the security system is good as well. A perfect place to stay when you're here. They have a very accommodating and hands-on owner and staff. We had the resort all by ourselves and enjoyed every minute of our stay. This is a perfect honeymoon place. We're so thankful to the staff that accommodated us during the stay.
Sfkaiyl Jeosrdsaanm
1 2 3 4 5
The hotel exceeded my expectations, which were already high! The room was spacious and had a welcoming feel, and the bed allowed for some of the most restful sleep I have ever had. The food was excellent! All staff members were all incredibly friendly and helpful. And the views and facilities on the property were beyond compare! This was the best hotel stay I have ever had, and I look forward to returning one day!
Connelly Asia
1 2 3 4 5
The area was entirely available. It was ideal to have it so near the city as opposed to driving excessively far. The room was so enormous and all around kept up. The staff was great too. It was ideal to have a pool directly outside our room. They have an astonishing pool with extraordinary attractions. You can truly have an incredible remain in this lodging.
Nick Milakovic
1 2 3 4 5
We had a late check in and our reservation was made for a different DoubleTree. The clerk was helpful in getting it straightened out. Convenient to airport.
Alexander Zwick
1 2 3 4 5
Hotel didn't specify to us that we were not permitted to stay until we arrived at front desk.

Concierge rudely dismissed me without explaining. Simply told me to "read the sign" and waved me off.

Hotel lobby looked nice.
Rebecca Edwards Hoyt
1 2 3 4 5
This was truly the best hotel stay we have ever had! The staff was incredibly helpful, kind, and attentive. When we arrived, we were lucky enough to be upgraded to the Junior Suite, which was utterly stunning! This has become a really special place for me and my girlfriend, we loved it so much that we will be coming back.
Semira Araya
1 2 3 4 5
Very disappointed, I have been call to dispute a charge that I was charge for F&b which I didn’t order. I keep calling the front desk, they are very rude. I’m still trying to reach the front desk manager. I have called 6 time. Please check your recipe before checking out. They are charging people for F&B even tho the Restaurant's are closed due to the COVID-19. It doesn’t make any sense. Even tho the Starbucks was open. I have order tea and coffee to go and paid it there with my card. It was like $8 and some change. They charge me to my room $81.66. I didn’t even tell them my room #.
Mildred Reed
1 2 3 4 5
What a top-notch hotel! The service is truly difficult to achieve and maintain. Its first-class service makes one feels welcome and relaxed. These along with their great hotel and management staff bring us back here year after year. Experience the balance and perfection in their services that provide its guests' real relaxation opportunities. In this hotel, you’ll never lose any single moment of great fun and service.
Amy Shereda
1 2 3 4 5
Pros: the rooms were spacious and for the most part clean. The beds were very comfortable. The hotel offers a shuttle service to the airport.

Cons: by far the worst customer service I’ve ever received by people working in hospitality. The staff member on duty at check in was unfriendly , miserable and Unhelpful. Later I had to call the hotel to ask a question and the woman on the phone was also rude, unhelpful and rushed me off the phone as if I was an i convenience.

Also the bathroom light fixture was disgusting... they definitely need to replace it.

There are plenty of hotels in the area that are compatible, you’d think they’d rely partially on their customer service to set them apart. Very disappointed.
Rubeen K
1 2 3 4 5
Parking is $30 per night unnecessarily. Rooms are outdated and not properly cleaned... found some old pieces of food under the bed. Management is a bit rude. Additionally, requested to have AC fixed in the room since it was not cooling, but no one was able to fix it. Did not have the courtesy to offer another room.

Will not stay here again.
Mercedez Daniels
1 2 3 4 5
The room was clean and spacious really good cuatomer service. I liked having a balcony. They need mote doors and elevators it took me like 8 mins to walk to my room because of how big the hotel was. Other than that I don't have any complaints.
Dustin Bingham
1 2 3 4 5
Room is very dated. A lone, black mini fridge covered in dents sits on the floor next to the bed. The shower head has separated from the wall, as had the hand towel rack in the bathroom. If there was a safe, I couldn't find it. Beds were fine, rest of bathroom OK. You couldn't open more than one drawer at a time because they sagged so bad that they impact one another. Oh and the right hand elevator likes to open itself just before it closes for no apparent reason. Experienced that a few times each day. The restaurant, Spencer's Steak and Chops is both over priced, and underwhelming on quality... And poorly serviced. But I suppose it's to be expected since it's a captive audience. I can forgive a few issues, but a Hilton Doubletree having this many issues
Duane Jone
1 2 3 4 5
Nice room

Easy check in

Buckle and dime you for no reason

Should not cost $50 for early check in if less than 2 hours. I you have a room available common sense says not to penny pinch it may leave a bad taste in clients mouth the next time they are choosing where to stay. I’m sure the amount you make with a early check in fee will cost you 100 times that when I remember to stay with someone who appreciates my business not to pinch every penny out of me.
1 2 3 4 5
Great rate. Easy to park. Employee's very helpful. Great experience. We will definitely keep our car there again. And you get a cookie 😁.
Stephanie Bilovsky
1 2 3 4 5
My room was nice and the common areas were attractive and inviting, but what urged me to write this review is the food at the conference I attended there. It was AMAZING. Best convention catering I've ever had. Thank you!
Mary Ellen Reed
1 2 3 4 5
The first floor of the hotel is nice, cookies are great, but the room was absolutely disgusting. I’ll attach pictures, I’m not sure if it’s ever been cleaned honestly. I was here for a work trip, but I would have left if able to stay somewhere clean. Beds were clean and actually really comfortable, but I didn’t want to touch anything else in the room! So nasty! And our lamp was broken, pop corn ceilings, so outdated and down right gross
Drew Whelchel
1 2 3 4 5
So first off the design of this hotel is dumb, only one set of guest elevators with zero stairs! Then the water pressure and temp would fluctuate while showering burning my skin every 10 seconds!! On top of all this no fridge in the room or microwave anywhere in the hotel. I've stayed in 1 star motels better equipped! Seriously how are you a freaking 3 star hotel???
Brian LaBad
1 2 3 4 5
Great location, right by the airport. Shuttle service runs every 20 mins. Rooms are a bit dated, could use a sprucing up. Staff is great. They text me the day before I arrived to check if they could do anything for me - great personal touch. And, oh, Spencer's Steakhouse is an awesome touch. 4 stars only because rooms need updating!
Stacy Brown
1 2 3 4 5
Nice Double Tree Hotel. Staff here are very friendly and helpful. If you need or want to be close to the airport this is a good place to stay.
Tonya Smith
1 2 3 4 5
Spacious Room, great staff. Parking is $28.00 to self park. You have no other choice to park, so we had to pay the fee. We did have a problem but management did take care of it.
ray hinton jr
1 2 3 4 5
Great place for a business meeting, the halls are large with plenty of power for lighting and sound. In 4 days of working and staying here we never left the hotel. Has a sports bar with good food and a great steak house right on site. Good breakfast place also. In house UPS store, all within 10 minutes of the SJ airport .
Bradford Ogata
1 2 3 4 5
Great rate, great service, great location. Public transportation is easily accessible if you don't want to rent a car or take a rideshare or taxi. Food and bar are pricey, but about what you'd expect.
Tracy C
1 2 3 4 5
Rooms are large and clean, but a bit worn. Frankly the parking situation stinks. It is $28.00 a day to park and you can't exit the parking lot without getting a card to get out of the parking lot. Also, not apologetic when we had to re-park. Then, we go back in and we still can not exit the parking lot. And, the TV didn't work well. The volume cut out constantly. And, lukewarm showers!
Ashley Lee
1 2 3 4 5
This was probably one of the worst Hilton hotels I have ever stayed at and it was pretty pricey. The hotel entrance/lobby is incredibly nice so I was excited to stay here - but the rooms were a different story. The hallways/rooms were all extremely dated. It doesn't look like the rooms have been updated at all since the hotel opened. The rooms were humid and smelled musty. The ceilings had signs of water damage and the rooms just looked super dingy. The bathrooms were not very clean. My friend's room had a pretty bad leak coming from the ceiling. Our stay was originally 4 days - we actually stayed 1 night then checked out early and found another hotel room - it was that bad. They even tried to charge my friend the cancellation fee when her ceiling was literally leaking. I'm a HH member so this stay was incredibly disappointing. Don't stay here!
Alex Romero
1 2 3 4 5
Very nice hotel. Rooms were dated but spacious. Good wifi. Excellent service during breakfast. Would definitely recommend.
Nicholas Williams
1 2 3 4 5
Not sure why this hotel is so special. Luke warm water for showers. Staff rarely picked up the phone when I called. Could never reach room service to order a meal. Hotel doesn’t provide free coffee. $ 25.00 per night to rent a refrigerator and 10.00 to rent a microwave. Microwave not available to guests. The hotel and gym are nice. Airport is close, other then that nothing is really close.
Gavin Sparby
1 2 3 4 5
First night in the hotel was fine, the cookie upon arrival was a nice touch, but as my stay continued things only got worse. The second day I tried to request items via text as advised by a display in the room. The texts were very polite but I never received the items requested. There is a display on the lobby advising using one's phone to unlock your room door but when questioned about it the staff seeming not to even know what I was taking about.

Worst, when we (my S.O. and I) tried to use the hot tub it was super cold. At about five in the morning some came around and loudly "cleaned up" the room service tray that was left by a nearby room. The room itself was cold and the thermostat in the room seemed to not work as raising the temp seemed to do nothing.

I really can't recommend this hotel at all. It is certainly not worth the three stars it has.
Kevin Wessman
1 2 3 4 5
I've stayed here a few times, and I like it a lot. The rooms have been clean if a little dated, and the service is top-notch. The pool and hot tub do look very inviting. The fitness center seemed a bit small for the number of rooms in the hotel, but overall I have liked it every time I've stayed. Of course, the free cookies would help me be fond of any place.
Mike Scannell
1 2 3 4 5
Not impressed, especially for a $500/night hotel. I've stayed in better $80/night hotels. It was almost $600 by the time you include parking and an early check in fee. Shower wasn't even hot; it was barely luke warm. The chair for the in-room desk is horrible. It's too low and completely worn out. For a place that people come for business, you think they'd get that right. And it's a minor detail, but the decor is very dated. I at least expected something a bit more modern. If this were a cheap hotel, I wouldn't have rated it so badly. But for this price, my expectations are much higher.
Richard Drury
1 2 3 4 5
We not In to get room. People there from other group were having a great time. Was great to see. Place is wonderful an clean. Great place to stay.
Ross Lenz
1 2 3 4 5
What an awful experience. My wife and I used the Park-and-Fly before a flight which included 8-days of parking….it included NO DAYS of PARKING!!! After our return flight we got back to the hotel and….NO CAR!!! It was stolen right out of their lot. Not once did a manger come speak with us or offer any assistance, but just kept passing us off to the security guard. He was as helpful as he could be, but promptly let us know that while there were rooms available that we would have to pay! Even he knew that was not the right thing to do and even offered to split the room rate with us out of his own pocket! What a wonderful staff member that would offer to step up with a global hotel chain couldn’t be bothered! Needless to say, we ended up sleeping on the couch in the lobby until we could get a rental car for the drive home.
Rachael Molander
1 2 3 4 5
*Bed bugs - be careful staying here* I stayed at this hotel for 3 nights on business. The good news: lobby was large and updated, the service was fine, and the food was fine. The bad news: my room had no hot water, and I also suffered bed bug bites. I noticed the bites on my wrist on my last day in San Jose after I checked out of the hotel early that morning. Now dealing with sanitizing my luggage and clothing from this trip. Overall this ruined the experience completely.
Priyadharshini Balasubramanian
1 2 3 4 5
I didn't stay at the hotel so I am not sure about hospitality, cleanliness, etc. But I did go for a career fair in this hotel. Front desk people are very friendly and helpful. But if you are visiting this place just for an hour or so. Try to take Uber or park somewhere else on the street if possible. Because they charge a lot for parking. I stayed for half n hour and I paid 8$ for parking. 🙄
Michael Palomino
1 2 3 4 5
Very convenient. They provide a shuttle from the airport. The Van has a cookie on it. Comes every 15 20 minutes. Checked in and they gave a us a fresh cookie it was good. Room was nice and clean. had a balcony and could see Levi's Stadium from our balcony. About a 10 minute walk to the VTA rail system. Took that to the game and it was perfect. Would stay here again. Customer service was great also
Johannes Schmitt
1 2 3 4 5
Nice hotel and friendly staff. The shuttle to the nearby airport was very convenient. One point of criticism: there is no water filtering machine available to fill up your own bottles. Since the tap water quality in San Jose is not great, this would be greatly appreciated.
Jesus Olaguez
1 2 3 4 5
Beautiful hotel. The rooms felt a little dated and could use a renovation. But the common areas and bar/restaurant were fantastic.
Doris O,Neal
1 2 3 4 5
The mattress on the bed that I was sleeping in was broken on one side. The bathroom sink kept plugging up. We had no hot water on the day that we left. As far as breakfast went, the bacon was half cooked and the eggs were cold and the waffles were hard as a rock one day. But I will add the people were very pleasant who work there and it was clean
Bryce Kozak
1 2 3 4 5
There is definitely a lot going for this hotel. Conveniently located next to the airport and just 10 minutes to downtown. The staff here were warm and welcoming with their fresh baked cookies. This location seems to cater to the meeting/convention crowd as there are several large meeting rooms on the ground floor. You may want to ask if something is going on when you book the room as the hotel can get a bit busy. There are also a couple restaurants onsite, a breakfast place and a steak place. My two biggest concerns were the pool area is a little dated looking and was quite packed even at 10pm when we used it. There was standing water in a large puddle...not sure what was the issue there. Second, parking is $28/day. Not sure when they start the day, but one night stay we were charged 2 days of parking. The kicker was we got back at about 9:30 pm and could not find a place to park in the paid lot so parked on the street. Then we left first the next morning.
Cary Brown
1 2 3 4 5
It's a shame:

Here in San Jose stands a beautiful hotel that is well maintained by excellent, friendly, Union employees. However, the DoubleTree by Hilton (part of the international Hilton chain) has a few suprising problems.

First the good news:

Our room is comfortable, clean, and quiet. Everything works. All the expected amenities are provided. The staff is both knowledgeable and friendly. Then there is the free, large, chocolate chip with walnuts cookie. Unfortunately, they are not vegan, but my wife thinks they are delicious.

This is a large hotel complex:

If attending a meeting, it will take some time to move between sessions. Also, floor numbers are inconsistent between the Ballroom and the Guest Room sections of the hotel.

Everything is wheelchair accessible. There's even a couple of lifts to help the handicapped use the pools.

There are excellent fitness facilities, including exercise equipment, hot tub, sunning deck and pool.

The audio/video in the meeting rooms is excellent. The sound control and air-conditioning are first rate.

Now the rest:

If you check in before four o'clock you are charged an extra fifty dollars. This is a surprise charge. (I complained and it was waived.)

It was three o'clock and we had just arrived. Frankly, we were hungry. The three hotel eateries are closed between 2 p.m. and 4 p.m. That includes Starbucks. A kind employee suggested, "across the street is the casino that serves food 24 hours a day."

Later, I talked with the shift Hotel Manager about the lack of food service. I was told that the Food and Catering Department controls the food (including room service) and the rest of the hotel is controlled by the Hotel Manager. So there's no afternoon food service. There is however, a jug of chilled lemon/cucumber water available at check-in, and the gift shop offers a selection of salty/sugary snacks.

This hotel requires a long walk to get to your room and then, to the event you are attending. The elevators are located at the far right-hand side of the hotel. To get to the elevators you must walk down a ramp. Which of course means, wheelchairs must move up the same ramp. There are handicapped rooms available on the first floor. Ask when you make your reservation.

Our reservation requests were ignored.{To be near our 97 year old friend's room, a king-sized bed, and be near the elevator.) The reception desk tried to resolve the dilemma. Eventually, after a move, we ended up on the third floor, near the elevators. We never got the king bed.

I have stayed at many Hilton properties. I have found them to be beautiful, comfortable, well-run lodgings. I have received excellent service. This DoubleTree by Hilton could do better.
Susan Mason
1 2 3 4 5
Bed was very comfortable. Staff friendly and cookies hot and delicious.

I'd recommend. Great location for shuttle to airport.
Andrew Chevalier
1 2 3 4 5
My stay here was lukewarm, but the response I got (or specifically, the lack thereof) to my experience was the real disappointing part.

Let me tell you the whole story. I was staying here for one night while attending a convention nearby. I showed up early to my reservation, and my room was ready, which is totally fine and expected. The front desk gets me set up with a key card so I can get into parking. The front desk person at this time was helpful and welcoming. They got my phone number so they could contact me once my room was ready, which was expected around 3PM. They gave me very specific instructions on how to use my temporary room key to get into parking.

I drive up to the parking gate and follow the directions provided to have it read my card. Nothing. Try it a few times, and just nothing is happening. Try slapping my card all over the machine, nothing. I hit the call button, and I'm buzzed in, though no one says anything to me. Weird, but whatever. According to other reviews this has been a known problem for quite awhile, so I'm surprised it wasn't mentioned at the front desk.

I park my car, and take a shuttle to the convention center. Afternoon comes, and I notice I still haven't been contacted about my room. Odd, but I'm not super in a hurry, whatever. I end up heading back around 7PM and head to the front desk to ask about my room. I explain I was supposed to be contacted when my room was ready, though this front desk person sort of brushes that off without comment. I present the card I was given for parking, and they were very confused as to why I was given a card at all, like this is super abnormal.

The room I was given was unfortunately on the complete opposite end of the hotel from where I had parked, and the parking lot was now filled so moving my car closer was difficult, but oh well. The room itself, as other reviews mentioned, is very outdated. This doesn't really bother me as long as everything is clean and in well working order, but this didn't seem to be the case. I'm not sure if they just don't dust often or if the older room is contributing to higher dust or what, but some of the furniture was very dusty. A couple of the light bulbs were out. The toilet seat was dangerously loose, flopping around uselessly on the toilet. One of the ceiling tiles (like those square tiles in office buildings and schools and stuff) over the closet/bathroom sink area was pushed into the ceiling, leaving a big, dark, dusty hole in the ceiling. The bed and bathroom seemed clean, but the maintenance was definitely off.

I think the most disappointing part of the room itself was the bed, which unfortunately, is probably the most important part of the room to me. While it was a king size, it was incredibly uncomfortable. It felt like there wasn't much between you and the springs. I tossed and turned and woke up with a sore back. This was super disappointing because Hilton/DoubleTree specifically make a point advertising their high quality beds, even going so far as to selling them should you want one. Supposedly, these mattresses are manufactured by Serta.

Offhand, I would guess this hotel used to be under another name or brand, and switched flags to DoubleTree at some point in the past, which is Hilton's strategy for expanding the DoubleTree brand. They usually offer some reduced cost for remodeling when this happens, so I'm guessing the downstairs and lobby area saw most of that renovation with the rooms receiving little to none.

When I checked out the morning after, the staff were short. I don't think I've ever checked out at a hotel and not been asked how my stay was until this. Bummer.

None of these things alone warranted a low rating, but put together, I became more and more upset with the stay, especially considering the price ($179 a night plus ~$30 for parking). I received a survey several weeks ago asking me about my stay, and included all this information, and heard nothing at all. Disappointing.

All in all, I do not recommend staying here and will not be in the future.
Chris Sonnier
1 2 3 4 5
Wasn't happy about the hotwater and the shower. Hotel was nice and clean, but for the money and $28 a day in parking everything needs to be on point.

The hotel reached out to me and comped me some Hilton Honors points to make the stay palatable. Hilton is my chosen hotel chain and they are the best in the business. I will continue to use there services with confidence and recommend them to those that travel frequently.
Mike Mackintosh
1 2 3 4 5
This was a good hotel. The pool was small and located in the middle of the campus, not outside like you would imagine. Not a lot of privacy. The suites on our floor were beautiful. The tubs were spacious and the bed was comfy. The parking gate was broken the whole time which made me question why we paid for an inconvenience. We were also charged and early check-in fee! Who does that when the room is already available? If you don't mind sleeping on an empty wallet, this place will do.
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