This place is operated using the extra parking spaces behind a collision repair shop, with a shuttle running to/from the airport. There's some signage upon entry, but nobody really there to greet you or check you in, and nothing to really give you confidence that you've come to the right place. Upon arrival at the lot or the airport, you can call their phone and request pickup from the shuttle, and they'll come get you within 15 minutes or so. While I didn't really have any problems, and the staff was nice, I think they should invest a little bit in their facilities, staffing, and corporate image before more people can start taking them seriously as a business.
Amazing place to park for san jose airport travelers