A good place to stay if you need a quick access to the SJC airport.
The place is very close to the airport and the room is nice and clean. The front desk is helpful and the lobby is large and relaxing. There is a nice little bar in the lobby too.
Since the breakfast is not included in the price, the fact that the hotel didn't offer a microwave in the room is a little disappointing. They also charge $13 for the parking.
Booked this room for my elderly parents who flew in from NY. Their biggest trip ever. I planned everything for them and thought I could trust the holiday inn to be a good place. Guess what happened to them? My dad stepped in to the shower, turned it on and a ceiling tile and wires came down on him. All holiday inn did was take $50 off the room. My father has high blood pressure and my mother cancer. This is absolutely unacceptable. They just lost my business.
I stayed at the Holiday Inn over a month ago on a work trip. Upon checking in I was told that there would be a parking fee which, until that point in time, I was not aware of. No problem, I can park somewhere else and walk - I am in the military and our regulations don't cover parking fees. I mentioned this to the manager at the front desk and he told me that he would let me park there for free - very kind of him!
However, after checking out my bill was reviewed by a clerk at the office who said that I was charged for parking and would have to cover the fee myself. I called the holiday inn and explained the situation. They have been dragging their heels getting back to me and so far the only resolution has been "the manager doesn't remember it so we're not going to give you your money back."
I do not believe that I should be paying for the manager's forgetfulness.
Aside from this the rooms were clean, but that doesn't mean anything if I'm they're going to steal my money.
EDIT: After leaving a review I got my money back. Thanks Holiday Inn.
Had a bad experience on my way home from San Francisco. The beds were comfortable and the rooms were clean. Although we were awoken at 345am by a fire alarm. We went downstairs to the lobby with our frightened baby and kids. The hotel staff did not communicate at all what was going on. The fire department showed up and started looking around. Finally after about 45 min people started going back to their rooms the hotel staff stayed quiet didn't say a thing. I thought that was very unprofessional luckily it was a false alarm. The hotel didn't provide a discount or anything for the inconvenience I did not have good rest that stay. I always try to stay at holiday inn and holiday inn Express because of how clean and professional their staffs are. This staff needs better training upon check-in the bald guy was rude as well definitely won't be coming back to this location next time.
The employees always had a smile, professional, accommodating, and friendly. The hotel and our room were beautiful and clean. The Garden Pasta with Chicken and the Monterey Chicken were delicious. It is conveniently close to the airport and we didn't hear the airport traffic at all. Thank you for a great stay. I look forward to our next visit.