Hands down the easiest way to park for the airport. Timely shuttle service and quick turnarounds!
Parking spot is affordable but receives two star for not advertising that it’s not a self park. Plus customer service could be more cheery and less bossy.
Driver packed too many people in the bus. An old man had to stand up the entire trip. And a year old was on his mothers lap. 2 too many. Not safe. He drove slow and smooth though
I just want to start this off that I am not a person with extraordinarily high standards. I would have given this place a higher rating but there is a lack of professionalism at this establishment. The man at the gate who was directing drivers and greeting people was arrogant and rude. I made an online reservation and had not written down the confirmation number. I had booked this last minute because of unforeseen changes to my flight. I was told to "come back" when I had my reservation number even though he could see I was trying to pull it up on my phone. In the end, he looked up the reservation with my first and last name so I'm not sure why I was told to "come back" when he had the ability to look it up. Also, when he was handing me the parking ticket, I asked him to repeat himself because I didn't catch what he said (talking fast, thick accent, me being thrown off how surly this guy has been) and he told me to "wake up". At that point, I wanted to leave because this person clearly doesn't respect my money or time as a patron of their establishment but I did not want to cause a scene. I ended up self-parking indoors because I did not trust this business and did not want to leave my keys. Overall, especially after seeing that this is their normal behavior, I would not recommend this parking to anyone. My car didn't get broken into or damaged but I feel like there's a lot to be said about taking pride in your job and providing good customer service.
I paid for self parking. Half way to the airport on the shuttle the driver asked for my keys because the parking spot I was instructed to park in apparently was not the correct one. I refused to give him my keys and told him I would ride back with the driver and park my truck in another stall. Once back at the lot they told me I was upgraded to valet parking and they again asked for me keys. I told them I wanted to keep my keys and told them I would re park. They offered the inside parking for an additional $3 a day which I asked them to waive since they were overbooked on the outside self park. Understanding that they can upgrade reservations to valet I did not want to give them my keys. Only when I said that I was going to park with another company did they have me repack my truck five spots down from the original spot. The same thing happened to another customer at the same time. Then we sat in a full shuttle while the driver continued to help park additional cars in the heat. This wait is making passengers late for their flights.
Better hope there are not alot of people waiting you could be there for 30 minutes or more
At first they seemed fine the place was in a good location, but the guys were a little weird and not direct with me showing me to a parking spot and then rushing me to leave. After I returned from my trip I found my car to be infested with ants and some spiders both in and out of my car. I asked the management to compensate me for the unbelievable lack of care for the infestation of my car and they laughed it off in a nonchalant way saying it’s not their problem. I then sat in their lit for 20 minutes swatting away at the ants in and out of my car. Now I went and bought a fogger to kill the ants and spiders and a car wash to get them out. If you leave your car in their care you are putting your stuff at risk. There are tons of other parking lots to choose from and I can say for certain I’ll never come back to this place due to the disrespectful management and poor quality of the lot itself.
Parked my car here for a flight from SJC, attend was very nice. Would recommend pre-booking online but you can pay when you come get your car too
Dishonest crew. Left my car for a couple of extra days and when I went to check out, the attendant said the cost would be $30 more. I thought that was odd. He asked if I wanted a receipt and I said ‘yes’.
So...he fiddled with his computer for a couple of more minutes and guess what? The cost was now only $23! I’m getting really sick of people trying to rip me off one way or another in this state of CA. Glad I bought in another state last year.